DATA SHEET

TECHNICALACCOUNTMANAGEMENT

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The customer relationship with Coupa is an ongoing cycle of identifying opportunities to improve, setting goals, taking action, measuring results, and reviewing to identify further opportunities. Technical Account Managers (TAMs) are experts in on-the-ground best practices and configuration of Coupa. Add one of these professionals to your team for an expert’s opinion on how you can take the shortest path to reaching your goals. We are happy to work with you to determine the level of TAM engagement that best meets your needs.

Project ManagementCoupa TAMs can participate in your project and steering meetings to serve as subject matter experts on all aspects of Coupa’s technology including features, configuration options, best practices, and integration. If needed your TAM will do additional research and liaise with other members of the extended Coupa team to answer your detailed questions. Your TAM can manage technical issues or feature requests as they arise, serving as your voice to the Coupa product team.

Coupa Software UpdatesCoupa’s commitment to innovation in Financial Applications means that several updates are released every year. Innovation is not confined to emerging products. Your TAM can review new releases of the Coupa software with you and how you may be able to benefit from various new features as they become available. Your TAM can also provide guidance on User Acceptance Tests (UATs) for software updates.

Technical ServicesYour TAM will partner with you to review your implementation on a technical level to discover any ways that you may be able to make changes for a shorter path towards achieving your success. Your TAM is an expert in Coupa technology who can help with a variety of smaller projects to fine tune your implementation including configuration changes and supplier enablement.