1

TechTechnology Training for Front Line Library Staff

Presented by Jackie Wright and Katy Pretz

PaLA Conference, September 29th 2014

2Today’s Agenda

• Overview of TechWAGGIN• Choosing Training Topics Aligned with Staff

Needs & EDGE Benchmarks• Setting Up an Online Training Using Free &

Inexpensive Tools• Q & A

3Overview

• TechWAGGIN is a technology training initiative for public libraries in the Washington Library District in Southwest Pennsylvania.

• Why technology training?• Staying Up To Date• Libraries and Transliteracy

4Overview: Goals

Staff will:• Gain basic computer/mobile device and

internet skills• Become familiar with commonly used

software• Be able to direct and assist patrons with

all available library resources

5Overview: Benefits

• Libraries will be able to provide exemplary support to patrons requiring technology assistance at any time.• Library resource usage will increase. • Libraries will stay relevant with high

quality services in today’s ever-changing digital world.• Up to 12 hours of CE Credit

6

Overview: Expectations

• Libraries will participate in entire program from start to finish.

• Staff members, including Directors, will be given up to 1 hour per topic of paid time and a training station to complete tasks.

• Participants must be able to perform basic computer skills prior to training, including:• Hardware--Turn on/off computer, monitor, printer• Mouse--Moving cursor, left-click, scroll page, click and drag• Programs--Find, open and close programs, including

internet browser• Internet--Typing website URL in address bar

7Format

• 4 Assignments per topic• 15 minutes each• Resources compiled and/or created• Directions, images, videos, links

8Choosing Topics

• Ask!• Experience• EDGE

Assessment• Objectives• Needs

9

Choosing Topics: EDGE

EDGE Assessment: Community Value

Benchmark 1: Libraries provide assistance and training with the goal of increasing the level of digital literacy in the community.81% of PA Libraries offer one-on-one technology help on-demand for at least 10 minute sessions.

Benchmark 2: Libraries provide access to relevant digital content and enable community members to create their own digital content.98% of PA Libraries have office productivity software.

Benchmark 3: Libraries provide technology resources to help patrons meet important needs related to personal goals & community priorities.59% of PA Libraries offer access to online testing preparation tools through its website and/or through career testing software.

10

Choosing Topics: EDGE

EDGE Assessment: Organizational Management

Benchmark 8: Libraries have sufficient staff with technology expertise to help patrons achieve their goals.

85% of PA Libraries provide staff with work time to engage in technology related learning activities.

11Choosing Topics

Make a list of all of the digital resources & services available at your library.• ILS• Software on Public Computers• Downloadable eBooks or Streaming Entertainment• Databases and Library Subscriptions

Don’t forget about state and federal resources.• POWER Library• Government Resources

12

Choosing Topics: WAGGIN

• Polaris ILS• Email• Web Browsers and Websites• Microsoft Word• Microsoft Excel• Microsoft Powerpoint and Publisher• Facebook and Social Media• OverDrive, Mobile Devices, and Apps• Reference Resources (Legal, Health, Local, Government, Social)• Career Resources• Genealogy and Local History Resources• Student Resources• RA and Programming Resources

13Setting Up

• Dedicated e-mail• Storage• Webpage• Survey tool• Data management

14Google Drive

15Google Drive: CE Credits

16WordPress

17

18Creating Content

• Screencasting Software• Topic-specific software• Image Capture & Editing

19Creating Content

Demonstration

20Q & A

21CONTACT US

Jackie WrightDigital Services Manager

Citizens Library & District Center

jwright@citlib.org724-222-2400, ext. 228

Katy PretzLibrary Director

Flenniken Public Libraryfpl@windstream.net

724-966-5263

www.techwaggin.wordpress.com