Tech Talk: The New CA Application Performance Management Team Center—Faster Triage and Diagnosis...

Tech Talk: The New CA APM Team Center -Faster Triage and Diagnosis with Timeline, Perspectives and Differential Analysis

Tim McGaughey

DevOps: Agile Ops

CA Technologies

Advisor

DO5T42T

@TimMcGaughey

#CAWorld

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Abstract

CA APM 10 delivers new patent-pending innovations, enabling you to delight your users while protecting your experts. Learn more about now these new, patent-pending innovations for perspectives, timeline and differential analysis and how these new capabilities help you to quickly triage and diagnose application performance.

Tim McGaughey

CA Technologies

Advisor, Presales


Agenda

SUMMARY OF TEAM CENTER

REVIEW PERSPECTIVES WITH DEMONSTRATION

REVIEW TIMELINE WITH DEMONSTRATION

REVIEW DIFFERENTIAL ANALYSIS WITH DEMONSTRATION

SUMMARY

1

2

3

4

5


APM Team Center

First iteration of our “Clean Sheet” design of how a next generation APM tool should work

User centered design: protecting experts and increasing effectiveness of the average user

Delight your end user, protect your experts


APM Team Center – Role-Based Task PerspectivesCollaborative Perspectives to rapidly triage, diagnose, fix today’s app issues

WHY YOU CARE

Protect your experts by Tier 1 support to triage and assign quickly

Role or task-based views into complex maps, pivot data as needed for attribute-based relationships

Dynamically filter on any attribute (location, platform, tier, BU)

Share monitoring expertise across dev and ops

Provide context previously only known by the expert

All-new user interface designed from the ground up with modern technology

Allows users to naturally and easily triage application problems, even with little-to-no knowledge of the app

Allows users to overlay real-world attributes onto complex application relationship data to minimize the "spaghetti" seen in typical application topology maps.

EASY.


Perspectives Demonstration

Group data based on:– Who supports it

– Location

– Revenue?

– Vendor

– Outsourcer

– Application Version / Build #


APM Team Center – Timeline ViewQuickly see changes in the context of performance problems

WHY YOU CARE

View changes over hours, days or months

Roll back time to the point when apps first began experiencing symptoms to find the "patient zero” causing the current issue

Easily share this information with the owner of that resource to resolve the issue quickly

Fastest way to locate what changed when and how

Instantly see corresponding ripple effect of changes in performance reporting

Foster collaboration with development and end blame-game

EASY.


BEFORE CHANGE AFTER CHANGE

1: App flow change 3: Then performance degrades

2: Two new services were added

4: It began here!

APM Team Center – Timeline ViewQuickly see changes in the context of performance problems

5: Context details

for next action


Timeline Demonstration

Applying the concept of “Instant replay” to application triage

Timeline is all about answering the question: “What changed?”– First symptoms

– First customer impact

Use attributes– Identify a bad build

– Hit a maintenance window


Differential Analysis – Better Than BaselinesFast, Easy, and Accurate Triage

WHY YOU CARE

Reduce noise and decide which issues are worthy of further investigation

No ecosystem familiarity needed, escalate the right issues

Prevent fire drills, use trending to get ahead

Spikes are mapped & instability visualized across many apps and times

Brewing problems automatically triggercapture of transaction traces

Never miss a “story” -- a period during which an application suffered a significant change in performance – without having to configure specifically for that application.

Patent-pending spike-mapping approach changes the way operators triage application problems, particularly during times in which many applications have gone unstable.

EASY. PROACTIVE. INTELLIGENT. COLLABORATIVE.


Once the “blue bar” is used to identify

problematic components, further

details are easily available…

DRILL-DOWN DETAIL

…This drill-down view shows the clear

relationship of average response time

increasing and Differential Analysis

gradually darkening blue as the

condition persists


Differential Analysis: Better Than Baselines

How long?

Ho

w w

ron

g?

Not worth your time right now

Uh oh, trendIndicates trouble!

TraditionalBaseline

TransientJust noise

Getting spiky!

Look at this right now!

How long?

Ho

w w

ron

g?

Early Warning: Learn about issues before they become serious problems


Differential Analysis

Applying principles from Quality Control to find what has been “too wrong for too long”

Perspectives

“true understanding of the relative importance of things; a sense of proportion”

Timeline

The ability to answer the question: “What Changed?”

SummaryA Few Words to Review


Recommended Sessions

SESSION # TITLE DATE/TIME

DO5X238L Hands-On Lab: “It’s all about Pete” 11/18/2015 at 3:00 pm

DO5X24SCase Study: Produban Banks on CA Application

Performance Management 1011/18/2015 at 4:30 pm

DO5T40TTech Talk: How to Achieve a Customer-Centric View in an

Omni-Channel World11/19/2015 at 10:30 am


Must See Demos

Application Performance Management and DevOps, featuring APM use in preproduction scenarios

Application Performance Management

Theater 5

Application Performance Management, Modern Monitoring, featuring the new APM Team Center


Theater 5

Ensuring a “5 star” mobile app experience with CA Mobile App Analytics

Mobile App Analytics

Theater 5

Unified Monitoring: APM Integrations including UIM


Theater 5


Follow On Conversations At…

Smart Bar


Theater 5

Tech Talks


Theater 5


For More Information

To learn more, please visit:

http://cainc.to/Nv2VOe

CA World ’15

http://cainc.to/Nv2VOe

http://bit.ly/1wbjjqX

Tech Talk: The New CA Application Performance Management Team Center—Faster Triage and Diagnosis...

Technology

Transcript of Tech Talk: The New CA Application Performance Management Team Center—Faster Triage and Diagnosis...