The story so farRachel Murphy

28 January 2015

What are we trying to achieve?

Improve the way we work with the businessBuild a customer centric ethos into our approachUnderstand our technical estate and capabilities

The workstreams

5. Joint development approach

7. Looking to the future…

1. Establishing the basics

3. Service management

6. Communications & engagement

4. Strategy & architecture

2. Quick wins

1. Establishing the basics

Getting the SLT to work consistently together

KPI and metrics across all areas

Demand log for business requests

2. Quick wins

Techbar

iPads

WiFi

Tech bar

Bring the service desk concept on the road

Find out how we can better help and support our colleagues

Share our plans and news

Tech bar in numbers

8 sessions

86 issues/ideas

50 people

iPads

Listened to feedback

New secure container

Scoping out business/customer requirements

Wifi – one of life’s essentials!

3. Service management

We’ve got a proper service desk

We’ve got a consistent process that everyone follows when dealing with calls

You can’t manage what you can’t measure

4. Strategy and ArchitectureReview and map applications and infrastructure

Top 40 – hold, invest, retire

Define governance controls for the future

Exploring sourcing options for the future

5. Joint development approach

All three development teams working to the same methodology

Single GitHub account

Agile coaching to boost collaboration and output

Framework for development

Consistent with GDS approach

Framework, not a prescription

Coaching, now and next year to help align us

Development framework

ExploreUnderstand your challenge and the user need. Initial view of technical options. Agree what your MVP will be.

AlphaBuild a prototype for your MVP. Test it with users to gauge its effectiveness. Iterate. Begin work on some technical tasks.

BetaBuild your MVP to production scale, building a picture of the support arrangement needed. Test with more users.

LiveDeclare your service live when it is performant and stable. Iterate and improve.

Activities/outputsBuild consensus, form your team, agree objectives.

Activities/outputsPrototype(s), user research.

Activities/outputsMore stable MVP, defined support arrangements.

Activities/outputsSupport plan, stable production environment, improvement plan.

6. Communications and engagement

Feedback from customers

Change champions

TechBlog

Feedback from our customers

Operation War Diary

How could technology improve?

‘More business focused and less Technology and inwards looking.

Better project planning and communication, particularly for larger projects and system upgrades.’

But the little things make a difference too…

Operation War Diary

How could technology improve?

‘It would be helpful if computers turned on quicker.’

Need photo14.68 x 9.83

Change champions

32 ambassadors for technology change in their teams

Quarterly workshops, run as facilitated session

Next one – end Feb. Anything you’d like us to get across?

7. Looking to the futureApprentices and talent

Skills assessment

People moves for the end of March

Transformation with a Target operating model

Apprentices and talent

Look at alternatives to standard recruitment

Specialised apprentice companies, graduates, work placements

What can we learn from start-ups?

Skills assessment

People are our strength and we want to make the most of them

Will help us decide on future shape and structures

People have talent, knowledge and skills outside of their job title – this will help to unlock that

People moves - end of March Jeff’s statement in December

Working with SLT to progress

Period of shadowing first two weeks of February 2015

Intention to communciate staff moves end of February 2015

Transformation‘Target’ Operating Model

Any questions?