Teams! Make War, Not (Only) Love! (LAST Conf 2016, Melbourne, Australia)
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Transcript of Teams! Make War, Not (Only) Love! (LAST Conf 2016, Melbourne, Australia)
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Teams! Make War, Not (Only) Love!(Victoria|Bernd) Schiffer - @Erdbeervogel | @berndschiffer
SEEK | Bold Mover - LAST Conf 2016 Melbourne
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Don’t let your Teams down by avoiding conflicts. Having conflicts is tough, but
dealing with them is your only way to high-performance.
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Conflict?
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Who?
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Why?
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What?
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What?
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During planning one day...
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So, what now?
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DON’TJump in and decide as the manager
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DON’TJoke about the situationand put it off
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DON’TChange thesubject
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DON’TIgnore the situation or make no decision
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Maslow’s Hierarchy of NeedsWhere you want to be
Conflict
Source: https://en.wikipedia.org/wiki/Maslow%27s_hierarchy_of_needs
By Abraham Maslow in 1943
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By Bruce Tuckman in 1965Tuckman’s Stages of Group Development
Source: https://en.wikipedia.org/wiki/Tuckman%27s_stages_of_group_development
Where you want to be
Conflict
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Five Dysfunctions of a TeamBy Patrick Lencioni in 2002
Source: https://www.goodreads.com/book/show/21343.The_Five_Dysfunctions_of_a_Team
Where you want to be
Conflict
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Do you see a pattern?
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DOShare the
Observed & Acknowledge
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DOSeparate
People from Problem
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DOFocus on Interests, not Positions
Source: https://www.flickr.com/photos/78749146@N06/10651107403
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DOInvent options for mutual gain
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DOWin/Win or No Deal!
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ToolsListen & Understand
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“20 Minute Rule”If Emotions are Too High
Tools
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ToolsGet Supportfrom aMediator,Facilitator,Coach
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Getting to Yesby Roger Fisher and William Ury
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The 7 Habitsof Highly
Effective Peopleby Stephen R. Covey
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The FiveDysfunctions
of a Teamby Patrick Lencioni
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Don’t let your Teams down by avoiding conflicts. Having conflicts is tough, but dealing with them
is your only way to high-performance.
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But I can only show you the door. You're the one that has to walk through it.
-- Morpheus in “Matrix”
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Victoria Schiffer, Agile Coach➢ @Erdbeervogel➢ @seekjobs➢ http://slideshare.net/erdbeervogel➢ http://linkedin.com/in/victoriaschiffer➢ http://seek.com.au
Bernd Schiffer, Agile Coach, Trainer, Consultant➢ @berndschiffer➢ @bold_mover➢ [email protected] ➢ http://slideshare.net/berndschiffer➢ http://berndschiffer.com➢ http://boldmover.com➢ http://agiletrail.com
Teams! Make War, Not (Only) Love!LAST Conf Melbourne 2016
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“Sometimes the tightest teams are the most reluctant to do this, even when the feedback is clearly constructive, because they don’t want to risk the positive emotional environment that exists, which they probably value greatly. […] I’ve found that the most effective way to overcome this hesitance is to help people realize that when they fail to provide peers with constructive feedback they are letting them down personally.” (Patrick Lencioni, 5 Dysfunctions of a Team)