Communicating in a team

Brainducers

What the team is..

A team is 2 or more people, interacting interdependently to achieve a common goal.

Essential Roles in a team

Coordinator Plant Resource investigator Implementer Completer Monitor evaluator Team worker Specialist

Coordinator

The coordinator has a clear view of the team objectives and goal.

Confident , mature and can summarize the view

Plant

The creative member(s) of the team Flexible and open to any new ideas

Resource Investigator

Has many contacts with many useful people Knows whom to ask for help and support when

needed Brings info from outside

Implementer

Thinks sequentially and methodologically Not flexible Logical Organized

Completer

The completer is very aware of the deadline Sticks to the deadline and reminds the team

with it constantly Encourages the team to take immediate actions

and start tasks ahead

Monitor Evaluator

The monitor evaluator sees all chances and opportunities lying ahead

He is over critical Judges accurately

Team Worker

The team worker is usually a sensitive friendly member of the team & very aware of everyone's feelings

Supportive to the team and their efforts Usually he reduces and resolves conflicts

between the members

Specialist

Usually helps in a single field

What makes an Efficient Team ?

Team Members

They have to be initiative To listen, feedback and interact in team

meetings -sharing- Supportive & Caring for partners Trust their partners Influencing, Respecting, Flexible Encouraging others' development

Team Meetings

Decisions shall be made by everyone's involvement

Evaluation of ideas not emotional -SWOT- Goals shall be clear before any decision

making Seeking creative ideas constantly Goals must be SMART Opposing opinions must be written down for

future referal

Difficult people in your team

1-Mr.Silent

-Responds with 1 word usually

-tend to be shy & afraid

-they don't reveal why they are silent

SOL.

Allow enough time for conversation, ask them open ended questions & praise their good ideas

Mr. Negative

He sees all problems with no solution He can be demotivating

SOL:

-Present problems before he does & offer solutions,

-Give him a chance to save face

Mr. Hostility

Aggressive & Provocative

SOL :

-Be friendly, don't argue, stand up for yourself & keep a good eye contact

-Prepare ahead, stay calm

Mr. Know it all

Opinionated & competitive

SOL:

-Know your facts

-Ask him to restate his views

-Help him save face & talk to him alone about it later

Mr. User

Manipulates others for personal gain Uses guilt and looking weak to get people to

help

SOL:

-Set limits

-Don't feel guilty

Mr. Fault Finder

He looks for team members' faults all the time

SOL:

-Ask him for specific faults, no general talks

-Listen to him carefully

Communication Model

SenderMessage

Receiver feedback

^ message channel

>> Define Communication

Communication Magic Words

ListenReflect

Respond

Goals of communication Levels (synergy) Barriers to communication

Effective listening :1-Don't anticipate the course of talk2-Reflect what's being said (feedback)3-Listen, don't prepare a reply 4-Don't react emotionally5-Don't begin with a set up mind

To be a good speaker :

1-Determine people's needs2-Support your ideas right3-Check for feedback

The 6 hats : Green WhiteWhite Black Yellow Red Blue

Any questions ?????