Teamness - PCPCI · 2013. 5. 1. · Building Team Roles & Goals Clearly defined roles/goals and...
Transcript of Teamness - PCPCI · 2013. 5. 1. · Building Team Roles & Goals Clearly defined roles/goals and...
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Teamness
Ron Stock, MD, MA
John Kitzhaber MD Fellow in Health Policy
The Foundation for Medical Excellence
Associate Professor of Family Medicine
Oregon Health & Science University
April 30, 2013
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Welcome!
Asking Questions
Raise your hand - or -
Type into the questions log
Enter your Audio Pin using your telephone
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Patient-Centered Primary Care Institute History and Development
• Launched in 2012 as a public private partnership to advance PCPCH practice transformation
• Broad array of technical assistance for practices at all stages of transformation – Learning Collaboratives
– Website (www.pcpci.org) & Webinars
– Online learning modules (coming soon)
– Sign up for newsletter via website
• Ongoing mechanism to support practice transformation and quality improvement in Oregon
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Oregon’s PCPCH Model is defined by six core attributes, each with specific standards and measures • Access to Care
– “Be there when we need you”
• Accountability – “Take responsibility for us to receive the best possible health care”
• Comprehensive Whole Person Care – “Provide/help us get the health care and information we need”
• Continuity – “Be our partner over time in caring for us”
• Coordination and Integration – “Help us navigate the system to get the care we need safely and timely
manner”
• Person and Family Centered Care – “Recognize we are the most important part of the care team, and we our
responsible for our overall health and wellness”
Read more: http://primarycarehome.oregon.gov
PCPCH Model of Care
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Objectives
• Define what we mean by “teams” and “team-based care”
• Illustrate some attributes of “teamness”
• Understand how you might improve team care in your practice
• Discuss important team “issues” or challenges
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“Team-based health care is the provision of health services to individuals, families, and/or their communities by at least two health providers who work collaboratively with patients and their caregivers—to the extent preferred by each patient– to accomplish shared goals within and across settings to achieve coordinated high-quality care.” IOM, 2012
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What is a team?
Multidisciplinary Interdisciplinary
Interdependent
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Team-Based Care vs. Teamwork
• “Teamwork” – a mode of functioning between
individuals (relationship-centric)
• “Team-based care”- a specific approach to the
delivery of health care that is based on
facilitating teamwork among participants, often
through structured protocols or processes
(process/task-centric)
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Core Attributes of a Primary Care Home
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Challenges to Developing Effective Teams
• Different disciplines
• Not trained together
• Hierarchy
• Asynchronous care
• Lack of continuity
• Culture slow to change
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Adaptive Reserve
• The ability of a practice to be resilient, to bend, and thrive and survive under force. Facilitates adaptation during times of dramatic change.
• Six components—relationship infrastructure, facilitative leadership, sensemaking, teamwork, work environment, culture of learning
• It is all about relationships!
Crabtree et al. Summary of the NDP and Recommendations for the PCMH. Ann Fam Med 2010. s80-s90.
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Teamwork Model (Baker et al, 2005)
Organization
Team
Individual
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Individual Teamwork Skills
• Personal skills & behaviors
• Communication
• Team Leadership
• Mutual Performance Monitoring
• Backup Behavior
• Adaptability
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“HOW TO” Develop Teams The Team Intervention “Bundle”
• Leadership Commitment – Organization – Practice/Unit level (MD and Site Leader Interview)
• Define Team, Leadership and Structure – Meeting format & agenda (patients; performance; operations) – Balance task and relationship
• The Team Development Measure – Feedback to team with discussion – Target improvements
• Intra-staff communication skills training • Patient/case-focused care conferences or “huddles”
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The Team Development Measure (TDM)
• 31 Items • Rasch survey measurement methodology:
– 0-100 scale; – 4 response categories
• Psychometric testing: – 145 different teams; n=1195 staff – Classical Test Theory: Cronbach’s alpha=0.97; – 4 sub-domains
• www.teammeasure.org
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The Team Development Measure (TDM)
Team Primacy: Accomplishments of the team are placed above individuals
Roles & Goals Clarity: Clearly defined roles/goals and expectations
Communication: Team members say what they feel and think; are truthful, respectful and positive; address conflict maturely
Cohesion: “…the social glue that binds the team members as a unit.”
PreTeam
Stage 1
Fully Developed
Stage 8
Stage 7
Stage 6
Stage 5
Stage 4
Stage 3
Stage 2
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Cohesion
“…the social glue that binds the team members as a unit.”
Interventions: • “Hiring for fit”
• Understanding team members’ “passion”
• Use the “we” language
• Celebrate/reward
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Communication
Team members… • Say what they feel and think
• Are truthful, respectful and positive
• Address conflict maturely
Interventions:
• Workshop on communication “styles”
• Practice through care-planning, “huddles”
• Leadership modeling
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Building Team Roles & Goals
Clearly defined roles/goals and expectations
Interventions:
• Staff write roles and share/negotiate with team
• Flowchart clinical processes to better understand roles
• Expose team to different clinical roles
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Team Primacy
Accomplishments of the team are placed above individuals
Interventions:
• Understand organizational “Mission”
• Solicit input from all “roles” in team meetings
• Use team to develop QI agenda
• Demonstrate internal “transparency”
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Leadership Roles
• Unambiguous support
• Set direction; teams are assigned authority for the “means”
• Support Managers
• Create a learning environment
• Maintain boundaries
• Inspire/Reward/Celebrate
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Typical 1st Assessment Results
Team Development Score
96 - 98
92 - 94
88 - 90
84 - 86
80 - 82
76 - 78
72 - 74
68 - 70
64 - 66
60 - 62
56 - 58
52 - 54
48 - 50
44 - 46
40 - 42
36 - 38
32 - 34
28 - 30
24 - 26
20 - 22
16 - 18
12 - 14
8 - 10
4 - 60 - 2
Team X
Team Development (Baseline, August, 03)
Fre
quency
7
6
5
4
3
2
1
0
Forming Cohesiveness 1 2 3 4 5 6 7 8 Full Development
Stages
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Team Development Score
96 - 98
92 - 94
88 - 90
84 - 86
80 - 82
76 - 78
72 - 74
68 - 70
64 - 66
60 - 62
56 - 58
52 - 54
48 - 50
44 - 46
40 - 42
36 - 38
32 - 34
28 - 30
24 - 26
20 - 22
16 - 18
12 - 14
8 - 10
4 - 60 - 2
Team X
Team Development (December, 03)
Fre
quency
7
6
5
4
3
2
1
0
Forming Cohesiveness 1 2 3 4 5 6 7 8 Full Development
Stages
Same Team 4 Months Later
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Clinic
0
10
20
30
40
50
60
70
80
90
100
Mean
Tea
mn
ess
Mean Teamness Score of 42 Clinics
How Much Teamness Is There in Clinics? Research on 42 Clinics
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Clinic
0
10
20
30
40
50
60
70
80
90
100
Mea
n
Regardless of the topic, communication between the people in my work unit / department is direct, truthful, respectful and positive.
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81.385.1
62.4 63.4
0
10
20
30
40
50
60
70
80
90
100
2006 2007
Sc
ore
Organizational Health
Team Intervention Clinic
All Clinics
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In XXXX clinics the single strongest predictor of overall satisfaction with care and service is:
Patient Satisfaction
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Important “Team” Issues
• Communication training
• Conflict management
• What to do with the non-team player?
• Where do patients and families fit in to the team?
• Leadership: formal vs informal
• Changing team membership
• Boundaries
PCPCI Webinar: Addressing Common Team Challenges June 25th, 12pm – 1pm
Register now: www.pcpci.org
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Handouts & Links
• Team Development Measure Questionnaire and Action Plan Worksheet
• Tips for Successful Teamwork
• TeamSTEPPS® Primary Care Version
• Institute of Medicine “Core Principles & Values of Effective Team-Based Health Care”
Access the handouts and links: www.pcpci.org/resources/webinars
(also included in post-webinar email)
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Final Thoughts
• Teams don’t just happen, training is necessary
• Physician/Clinician leadership and commitment is essential
• Requires ongoing maintenance and practice
• Need for continuous assessment and feedback
• Teams are a prerequisite for sustainable quality improvement
• Health and organizational health outcomes improve
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Discussion
Asking Questions
Raise your hand - or -
Type into the questions log
Enter your Audio Pin using your telephone
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Closing
• Please fill out the survey after this presentation – you can send us additional questions
• Webinar materials can be retrieved from our website, www.pcpci.org/webinars
• Additional questions?