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n e w s f o r e m p l o y e e s a n d f r i e n d s o f wa k e m e d M A Y 2 0 1 2

We are pleased to announce that WakeMed and Duke Medicine are partnering to form a collaboration in pediatric care. The new part-nership will significantly enhance care and services for children in Wake County and beyond, while strengthening WakeMed’s position as a leading pediatric care provider.

This collaboration, which will be called Duke Children’s and WakeMed Children’s Specialty Services, will bring Duke’s nation-ally recognized pediatric sub-specialist faculty to WakeMed and Wake County residents.

“We are very pleased to enter into this partnership with Duke, and we welcome their highly regarded team of clinical specialists who bring greater depth to our existing team of pediatric experts,” said Dr. Bill Atkinson, WakeMed president and CEO. “We look forward to growing this program and expanding access and care for the pediatric patients we serve.”

The physician group will relocate from Duke Children’s Sub- specialty Clinic at Duke Raleigh Hospital to the WakeMed Raleigh Medical Park, which is currently being constructed adjacent to the Raleigh Campus and is slated for completion in mid-June 2012. Duke’s pediatric specialty clinics should open by late summer 2012.

Duke Children’s sub-specialists will be available for inpatient consults as well as follow-up care for WakeMed’s pediatric patients and out- patient visits from referring physicians. Additionally, Duke Children’s and WakeMed Children’s will jointly explore prospects for expanding this agreement which may include more clinic locations, resident teaching opportunities, clinical trials and continuing education.

2012 Workplace Assessment Survey Shows Strong Participation & Great Results

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Teaming Up for KIDS!WakeMed and Duke Forge Pediatrics Partnership

Thank You for Your Feedback!

WakeMed’s 2012 Workplace & Engagement Assessment Survey was conducted Febru-ary 21 through March 14. This online survey allowed all employees to evaluate WakeMed on its patient focus, work culture, employee engagement, management and leadership. The survey was conducted by Success Pro-files, an external survey administrator used for previous anonymous employee surveys.

“We conduct workplace assessment surveys because we believe that engaged employees provide a higher level of care to our patients,” commented Jeanene Martin, senior vice president of Human Resources. “Gathering feedback from our employees is a major area of focus – it allows us to deter-mine our organizational strengths as well as areas that present opportunities for improvement.”

An impressive 76 percent of employees participated in the 2012 survey as compared to the market average of 67 percent. WakeMed’s overall score was 72.9, up from 69.4 in 2007 when the last employee survey was conducted. Some survey results were compared to those of 275 other health care organizations with more than 800,000 employees, allowing Success Profiles to create benchmark data. This placed us in the 84th percentile overall, meaning only 15 percent of health care employers scored

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This May, WakeMed was honored with a

2012 Pinnacle Business Award

by the Greater Raleigh Chamber of Commerce. WakeMed received the Job Creation/Workforce Develop-ment award sponsored by Wake Technical Community College. This award recognizes Triangle compa-nies that have created jobs and sup-ported their employees’ professional growth by helping them keep their skills relevant and current. The award has two components that are weighed equally – jobs created and employee training.

Annually, the Pinnacle Business Awards recognize the best of the best in the Triangle business world. The Chamber selects a panel of community and business leaders to vote for award winners. This year, WakeMed was among 23 other Tri-angle businesses and organizations to receive this prestigious honor.

WakeMed Honors Former President & CEO Raymond L. ChampOn May 10, WakeMed hosted the dedication of the Raleigh Campus Level I Trauma Center and Emergency Departments as the Raymond L. Champ Centers for Emergency Medicine on the helipad. Champ was WakeMed’s president and CEO from 1983 to 2003 and, through this dedi-cation, we honor his contributions.

Under Champ’s leadership, WakeMed grew from a 576-bed hospital system to a 752-bed, multi-facility health care system. During his tenure, WakeMed opened the rehabilitation hospital, Cary Hospital, two skilled nursing facilities, the county’s only trauma service, the state’s first Children’s ED, North Carolina’s busiest heart center, a pediatric ICU and North Healthplex. Champ also helped guide WakeMed from county-owned to private, not-for-profit status.

higher. Here’s how we stacked up against the competition in other areas as well:

WakeMed average score – Approx. 84th percentile (only 15 percent of health care employers scored higher)patient Focus – 93rd percentile (only 8 percent scored higher)Work culture – 83rd percentile (only 17 percent scored higher) Employee Engagement – 82nd percentile (only 19 percent scored higher)

WakeMed’s strengthsThe 2012 survey revealed that employees felt WakeMed’s organizational strengths were:

• Opportunitiesforpersonalandprofes-sional development

• Respectforculturaldifferences• Sufficientfeedbackaboutperformance• Strongemphasisplacedondeliveringthe

best care• Seeingtheprofessioninapositivelight• Prideinbeingpartoftheorganization• Fairtreatment• Work/lifebalance• Departmentalcollaboration

All ranked between the 80th and 98th percentiles.

Medical Day Treatment Unit at Cary HospitalCary Hospital’s Medical Day Treatment Unit (MDTU) hosted an open house on May 7 so employees could meet the unit’s staff and physi-cians, and get better acquainted with the services they provide. The unit opened in June 2011 with the goal of enhancing services for patients needing blood transfusions, allowing them to make an appointment and spend less time in the hospital.

This January, the unit also began providing care for patients needing diagnostic and interventional spine services, such as epidural steroid injections. These services are provided by the anesthesiologists of Carolina Pain Consultants. Other services provided in the MDTU include outpatient antibiotics, reclast infusions, hydration and fluids.

Shown Above: Staff from MDTU and Carolina Pain Consultants (l to r): Meg Risser, RN; Niki Parmer; Susan Whinchester; Jamie Brauer; Christine Powers, RN; Angela Newman, RN, manager; Cheryl Spalding; John Webster (Boston Scientific); and Jack Lam, MD.

Employee Wellness Fairs Coming In June

S e e pa g e 5 f o r d e ta i l S

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safety firstSafetyFIRST

Barb Bisset, rn, phDExecutive Director & Safety Officer, WakeMed Emergency Services Institute

THE SEVEN-MINUTE WARNINGTornadoes

North Carolina is at high risk for tornadoes during all months of the year. On April 16, 2011, 30 tornadoes were confirmed in our state, 13 of which were classified as strong. Tornadoes can form rapidly. In the tornado that hit Joplin, Missouri, last year, there was a 24-minute tornado watch and a seven-minute tornado warning period before the EF 5 tornado (winds greater than 200 mph) directly hit and destroyed a hospital.

Ravenscroft Students Paint New Mural in CED HallwayThis April, Ravenscroft high school students painted a new mural in the ambulance hallway of the Children’s Emergency Department (CED) as part of a community service project. The mural’s aquarium theme brought all sorts of sea life into the CED. The students worked under the direction of art teacher Joyce Fillip who coordinated the effort with Janice Frohman, RN, director, (Emergency Services).

Comings & GoingsObservation Unit 1 welcomes amber Brown, RN, and stacey ann gordon, RN.

6A CVIC welcomes nursing assistants rosa Brown-ing, alex cole and Kurt Buchanan.

Regional Operations welcomes Brent Wilson as the new regional physician liaison.

The Children’s Emergency Department bids a fond farewell to Evelyn Jones, secretary, who retired on May 6 after 12 years of service to WakeMed. The

department also welcomes sara gonsalves, RN, and sara schaefer, RN.

5C Medicine welcomes Jackie Bradford, RN; crystal pinkett, RN; stephanie thorton, RN; Beverly oliver, NA; and Vickie hudgins, NA.

The WakeMed Physician Practices Acquisition Team welcomes rubee Matos as a team leader for Patient Finance; John arzu as a team leader for Patient Finance; and Jennifer Latva as a team leader for Patient Finance.

Home Health welcomes Matt Vedock, PT.

MICU welcomes Kelly strickland, RN.

Infection Prevention bids a fond farewell to heidi gallart, RN, wishing her well with her new job and her move back to Minnesota.

The Inpatient Pharmacy welcomes new pharmacy technicians alexandria anderson, holly schmidlin, Brandy Marriner and ting ye.

Strategic Sourcing says farewell to peggy Weather-spoon as she retires from WakeMed on June 1.

Respiratory Care Services welcomes alicia taylor, Molly hill and amy hansbrough.

Financial Planning welcomes Doug smith.

Surgical Services bids a fond farewell to director peggy harewood.

Facility Services says farewell to director tim o’rourke as he moves on to a new endeavor.

Observation Unit 1 welcomes sherron Mcgee, RN; amber Brown, RN; stacey gordon, RN; and rachel paul, RN.

Clinical Administrators - Raleigh Campus welcome rhonda Woodard, RN, to weekend nights.

Derak Dillahunt became interim manager for Facility Services at Cary Hospital and Fuquay-Varina Outpatient & Skilled Nursing Facility.

Food & Nutrition Services welcomes Justin price as an assistant/host in the main kitchen.

Volunteer/Community Services - Cary Hospital welcomes Jackie Kennedy as manager. She tran-sitions from the Raleigh Campus Volunteer Ser-vices department after 11 years of support for that location’s programs. The department also bids a fond farewell to Bethany Kelly as she heads into retirement this May after almost 33 years of ser-vice on the Raleigh Campus and most recently as manager of Volunteer/Community Services - Cary Hospital.

Volunteer Services welcomes christian Melvin to the Raleigh Campus as a Volunteer Services specialist.

The Adult Emergency Department welcomes ann conerly, RN, and Mary Johnson, RN.

“March Madness”Healthworks Fitness Challenge Winners

Healthworks sponsored a three-weeklong fitness competition this March that coincided with the 2012 NCAA Basketball Tournament. Competitors earned points by working out, participating in classes and playing basketball. Winners were Cheshire Cole (Pathology Labs), Matt Cumbee (Pathology Labs), Tammye Jackson (Pathology Labs), Grover Smith (Pathology Administration) and Shawn Van Steen (Hearing Screening Newborns). Pictured above are Van Steen, Smith and Cole after a game of basketball.

EF 3-sEconD rating gUst (Mph)

0 65 - 85 1 86 - 110 2 111 - 135 3 136 - 165 4 166 - 200 5 OVER 200

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This May, WakeMed hosted its annual Ladies Day women’s health and well-ness event at Cary Hospital. Themed Flourish! Create Your Own Bouquet of a Day!, Ladies Day drew approximately 250 local women who visited the hos-pital to enjoy free seminars, health screenings, education booths and other complimentary offerings.

Physicians and other specialists from across WakeMed, Wake Specialty Phy-sicians and the Triangle area offered nine different seminars, covering every-thing from menopause, breast health, osteoporosis and high blood pressure to weight loss, back and joint pain, aging gracefully and urinary incontinence. Screenings included

thyroid, cholesterol, glucose, bone density, vas-cular, blood pressure, skin, hearing, and foot and ankle, courtesy of Cary Hospital staff, Corporate & Community Health, Cary Dermatology, Mann ENT and Wake Orthopaedics.

At the education booths, women learned about diabetes and nutrition, chest pain, stroke, heart disease, heart failure and various medications. Lunch was served over a presentation by Mary Michele Little, style and self-

image expert, on Easy Tips for Ageless Style. Also at the event were massage therapists, jewelry and accessories for sale, gardening demonstrations from Fairview Garden Center, bra fittings from J. Alane’s Fine Lingerie Boutique, Yoga and Zumba demonstra-tions from the YMCA (right), coffee tasting from Leapin’ Lizards, healthy food demonstrations courtesy of Whole Foods and Cary Hospital dietitian Amy Bowen, information about teeth whitening from Mark Andrews, DDS, and healing touch ther-apy from WakeMed Spiritual Care.

Many of the participants commented on how educa-tional the day was and how thankful they were to WakeMed for providing such a unique event tailored to the needs of women. A special thanks goes to all the WakeMed employees who volun-teered their time and resources to make Ladies Day a great success.

Annual Ladies Day Celebration at Cary Hospital

As you prepare for emergency events, confirm the tornado-safe plan for your family and workplace.

B E i n F o r M E D

• Howareyouinformedaboutsevereweather conditions? Do you have a weather radio or a weather alert app on your phone?

• Howdoyoucloselymonitorforchangesin weather conditions?

• Howdoesyourdepartmentcommunicateweather alerts to confirm all on-duty staff are aware of the threat?

a study of tornadoes found that north carolina was ranked first in the nation with the greatest percentage of people killed by night-time tornadoes.

h a V E a p L a n

• Whereisthetornado-safeareainyourhome? At work?

• Whatisyourplanforreceivingcom- munication about the storm when in your safe area?

For work, do you know the plan for the care of patients? This includes moving patients to a safe area, putting shoes on everyone (to avoid injury from debris/broken glass during evacuation), securing rooms if patients can’t be moved and triaging patients.

B U i L D a K i t

Watches and warnings can extend over a period of time. What supplies are in your safe area? Do you have a planned source of lighting?

g E t i n V o L V E D

Confirm that your family and coworkers know the plan. Review preparedness resources, including the WakeMed Tornado Quick Response Guides (available on Sharepoint under the Environment of Care Manual), or visit the following links online:

http: //www.ready.gov/tornadoes

http: //www.redcross.org/www-files/Documents/pdf/Preparedness/checklists/Tornado.pdf

Patient Access Team Receives High ComplimentsThe WakeMed Patient Access - Financial Counseling team recently received high compliments from MAXIMUS, Inc., an independent review team contracted by the

North Carolina Department of Health and Human Services to review and approve requests for emergency Medicaid coverage for certain patients. MAXIMUS said that, in their opinion, WakeMed’s team has “developed a best practice on the medical records submission process that should be championed throughout North Carolina.” They also stated that WakeMed’s records were of the highest quality when compared to other medical facilities in the state.

The team works under financial counseling supervisor Judy Creel, who also extends special recognition to Meliza Rojas-Vasquez and Luis Rodriguez, both general services assistants for Patient Access. Supporting and assisting the Patient Access team with these efforts is a team from Wake County Human Services, led by manager Maria Eason. Way to go!

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pal Davenport, RN, (3E CVIC) performs a blood pressure check.

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In MemoriamWakeMed mourns the loss of

Sharon Jackson (Claims & Billing)

We extend our deepest sympathies to her family, friends and coworkers.

Recently, the WakeMed Center for Innovative Learning partnered with national vendor Laerdal Medical to offer con-tinuing education at Laerdal’s national con-ferences. Considered a thought leader in medi-cal simulation, the WakeMed Center for Innovative Learning created an additional track of educational programming cover-ing “Research in Simulation & Return on Investment (ROI),” which was proposed to Laerdal as an area of learning for their conference participants. Laerdal accepted the proposal, and Amar Patel, director, (WakeMed Center for Innovative Learning), along with Gina Della Porta (WakeMed Grant Research & Develop-

For the ninth year in a row, WakeMed hosted Stepping into the Future, a comprehensive pediatric conference for those who care for pediat-ric patients. Physicians and other talented specialists from WakeMed and across the Triangle presented on topics vital to the care of new-borns, infants and children including emergency care, surgery, syn-cope, failure to thrive, bowel obstruction, neonatal hypoglycemia, intrauterine growth restriction (IUGR), and small for gestational age (SGA) among others. A discussion was also offered on how caregiv-ers can take care of themselves while taking care of others. Between the presentations, participants had the opportunity to visit poster and vendor displays that gave them more information on resources, services, equipment and methods used in caring for babies and chil-dren.

Above Left: A representative from Philips hosts a display at the pedi-atric conference to offer more information on the company’s equip-ment and technologies used to care for infants.

Above Right: A conference participant learns about WakeMed’s new Baxter IV pumps from a company representative.

OptiFlex ScanningIt’s Not an Option – It’s a Must!OptiFlex, WakeMed’s automated inventory management system installed in several clinical units throughout the system, is used to manage thousands of patient care supplies. For units that have OptiFlex, it is every team member’s responsibility to scan each supply item before it is used. Failure to do so can negatively impact supply replenishment, patient billing and most importantly, patient care and quality outcomes.

Why Scan?By scanning items in OptiFlex, units are telling MPDC when an item needs to be restocked, as well as recording items that are chargeable to patients. If staff do not scan these items, MPDC will not know when to replenish them, which could seriously compro-mise patient care. Plus, WakeMed will not be able to charge patients for the appropriate items, lead-ing to a loss of revenue.

“Staff should scan every item, every time, without exception,” emphasized Bobby Holloway, manager, (MPDC). “We tell people, if you use one, scan one and we’ll replenish one.”

How Can You Learn More?To learn more about the OptiFlex system, visit the OptiFlex page on the WakeMedWeb. Go to: Depart-ments, then MPDC, then find the OptiFlex links on the bottom of the left-hand side of the page. For any additional information, contact Hol-loway (Raleigh Campus) at bholloway@wakemed.org or Sherlyleen Malloy, manager, (MPDC - Cary Hospital) at smalloy@wakemed.org.

Two members of the Raleigh Campus Food & Nutrition Services team, Jessica Marchand, director, and Jennifer Leamons, Café 3000 chef, were selected to compete in an exclusive culinary com-petition at the Association for Healthcare Foodservice (AHF) annual meeting in Miami this June. Open to all AHF mem-bers nationwide, the annual competition is a fundraiser for a charity local to the meeting’s rotating location.

prepare mojito chicken over crab and yucca hash with tomato tartare, avo-cado ensalada and plantain crisp. This dish was chosen for submission to the AHF after Food & Nutrition Services hosted an internal taste test, judged by a panel of WakeMed executive leaders and department managers.

As a reward for being selected com-petition finalists, Marchand and Leamons will receive free registra-tion and lodging for the AHF meet-ing. Exclusive rights for the winner’s recipe will be given to TysonTM Food Service. Please join us in wishing the WakeMed team luck!

Left: Food & Nutrition Services team members Sandra Ray, manager of Conference Dining; Chris Zebney, chef; Jennifer Leamons, chef; James Cotton, sous chef; Jessica Marchand, director; and John Haskins, supervi-sor/chef, pose for a photo together after the WakeMed “taste test.”

Fun in the Sun ! Above: With a Twinkle tattoo on her hand, a young Peak Fest participant enjoys a WakeMed Frisbee. Twinkle is the WakeMed Children’s mascot.

Top Right: Apex Healthplex employees volunteer at the WakeMed tent at Apex Peak Fest on May 5, Apex’s annual community festi-val. At the WakeMed tent, volunteers talked with festival attendees about Apex Healthplex, handed out fun WakeMed giveaways and played games with the kids.

WakeMed also helped sponsor Meet In the Street, Wake Forest’s community festival held on the same day.

WakeMed Helps Sponsor Community Festivals

WakeMed Selected for Exclusive National Culinary Competition

After a rigorous application process, five two-person teams were selected to cook their best dishes for a panel of judges made up of reputable executive chefs. Other competitors include REX Healthcare, UNC Hospitals and two New Jersey hospitals. On June 21, Marchand and Leamons will

Eula Murphy (MPDC - Cary Hospital) demonstrates how to use the OptiFlex system on 2 West ICU at Cary Hospital.

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2012 WAkeMed PedIATRIc conFeRence

april 19 & 20

stepping into the future

WakeMed Center for Innovative Learning Partners with Laerdal to Offer Continuing Education

ment), introduced the curriculum at a conference in Con-necticut this April.

Patel (left) pre-sented on how to calculate ROI, how WakeMed has accomplished so much due to these

calculations and how to justify simula-tion programs, while Della Porta pre-sented on research in simulation as it relates to grant writing and grant appli-cations. Patel also covered gaming/tech-nology applications and how they apply to adult learning/education and the lat-est trends in simulation. WakeMed will continue to present this education pro-gram at future Laerdal conferences.

“We are excited about this partnership and the growth of our relationship with Laerdal,” said Patel. “WakeMed is nationally known as a pioneer in medi-cal simulation, and we are happy to share our knowledge. The exposure will also help us continue to grow our pro-gram, develop more relationships with other simulation programs and poten-tially gain additional funding, both regionally and nationally.”

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Pharmacy Residency Program Earns AccreditationThis April, the WakeMed PGY-1 (Pharmacy Gradu-ate Year One) Pharmacy Residency Program earned national accreditation from the American Society of Health System Pharma-cists (ASHP). The accreditation is valid for the next six years. Established in 2010, WakeMed’s yearlong pharmacy residency program provides residents with the experience and knowledge to excel as practitioners.

Representatives from ASHP visited WakeMed in June 2011 to survey and evalu-ate the new program, meeting with hospital, Pharmacy and nursing leadership, as well as physicians. They reviewed the program’s Sharepoint cataloging system, observed preceptors working with residents and conducted facility tours. In granting the program accreditation, ASHP commended program leaders for their organization and attention to detail, and were impressed with the dedica-tion, knowledge and expertise shown by preceptors. In fact, they commented that the program seemed like an established program receiving reaccreditation rather than a new program receiving accreditation for the first time.

“We are so pleased to receive ASHP accreditation,” said Lynn Eschenbacher, PharmD, manager, (Pharmacy). “In offering an accredited pharmacy residency program, WakeMed is not only meeting an industry standard, but we are also showing advancement in the training and services we provide. The additional year of training received by our pharmacy residents is essential to patient care, and the program also presents an excellent pipeline for recruitment.”

staff Development & training offers Webinars on Microsoft hot topics

Webinars are free and can be accessed online from work or home computers. Each webinar is approximately 45 minutes, with a Q&A session at the end. For upcoming topics/dates and to register, use code CTWW in the Learning Link catalog search.

Topics include formatting bullet points, creating Word tables, Excel data entry tips and tricks, creating pivot tables in Excel, using your Outlook calendar and mailbox clean-up, among others.

The residency program accepts two residents per year but will accept three by 2013, as well as two year-two residents. ASHP is a national professional associa-tion for pharmacists in hospitals, health maintenance organiza-tions, long-term care facilities, home care and other compo-nents of health care systems.

meet the authorIn celebration of the 2012 Bookmarked! event sponsored by the Lucy Daniels Center, children’s book author Audrey Penn visits with a patient in the WakeMed Children’s Hospital. Penn made a trip to the hospital this May to spend time with and read to pediatric patients. Her book, The Kissing Hand, is a New York Times Bestseller.

The following STICU employees received team awards: carrie Frasher, RN, received the Clinical Performance Award; Kinya anthony, RN, received the Team Support Award; and Julianne andrews, RN, received the Greatest Clinical Growth & Potential Award.

inelda hinnant, RN, (6C Surgery & Trauma) received the March WakeMed DAISY Award and Mike Lecuyer, RN, (Observation Unit 3) received the April DAISY Award. The DAISY Award recognizes nurses for providing excellent care.

Karen Watson, RN, (Surgical Services) graduated from East Carolina Univer-sity’s family nurse practitioner (FNP) program and obtained her FNP certification.

Donna young, RN, (6A CVIC) was promoted to supervisor/educator.

Janine Jones, RN, (Quality & Patient Safety) earned her certification in Just Culture and will assist Cary Hospital with their Just Culture collaborative journey, as Just Culture is rolled out system-wide.

ryan tabis, PharmD, (Pharmacy) was voted the inpatient preceptor of the year among the UNC Pharmacy students for the entire Wake region.

Margaret sebastian, RN, (Surgical Services - North Healthplex) earned her Gerontology Certification.

rubee Matos (Patient Finance - Integra-tions & Physician Practices) earned a

bachelor’s degree in Organizational Management.

Three WakeMed employees were speakers at the Carolinas Clinical Connection meeting for laboratory professionals held in Charlotte this April: DeLayne Baird (Pathology - North Healthplex) presented on blood bank fundamentals, terri Menzel (Pathology Labs) presented on pre-analytical errors and amy thomas (Staff Development &

Training) presented on growing a culture of excellent customer service.

heather Kindl, RN, (Children’s Emergency Department) received her Certified Pediatric Emergency Nurse (CPEN) credential.

shandolyn Brown (6A CVIC) was featured in a News & Observer article this spring for her recent volunteer work in Haiti.

Marty Moore, RN, (Home Health) received her wound care certification.

yvonne ricks, RN, (Health Information Management) received recognition for 30 years of CCRN Certification from the American Association of Critical Care Nurses Certification Corporation.

tracy cipperly-Beasley, RN, (Adult Emer-gency Department) obtained her Certified Emergency Nursing (CEN) certification.

Dinetta richardson (Staff Development & Training) presented a workshop on personal branding for the Raleigh-Wake Human Resource Management Associa-tion. She also presented a business etiquette and dining session at Meredith College.

arlene anthony, LPN, (Health Information Management) was promoted to a Level II Inpatient Coder.

Kelly Ellington, RN, (Women’s Pavilion & Birthplace - Cary) earned her bachelor’s degree in nursing from WakeMed’s onsite RN-BSN program provided by Winston-Salem State University.

Lynn Eschenbacher, PharmD, (Pharmacy) was a featured panelist at Symposia 2012: Shortages of Prescription Drugs presented by Duke University’s Fuqua School of Busi-ness Health Sector Management program.

Dennis Mack, manager, (Emergency Communications) was inducted into the Pi Alpha Alpha National Honor Society as a graduate student at The University of North Carolina at Pembroke, where he is working on his master’s degree in public administration.

susan Williams, RN, (Women’s Pavilion & Birthplace) was promoted to clinical educator/supervisor.

sarah Wood, RN, (CICU) earned her certification in critical care (CCRN).

rae godwin, RN, and Deborah Washington, RN, (both of CICU) have become clinical educator/supervisors.

angela camp-phillips (Food & Nutrition Services) earned her master’s degree in psychology from Kaplan University - Davenport.

gail tarker, RN, (Surgical Services) graduated from East Carolina University with her master’s degree in nursing, concentration in nursing education.

Diana Bond (Wake AHEC) was selected by the faculty at East Carolina University to receive the annual Phyllis N. Horns Outstanding PhD Student Award.

amy short, RN, was promoted to team leader for the Cary Hospital Clinical Administrators.

Wow, What an Employee!

WakeMed PGY-1 Pharmacy Residency Program leadership and preceptor team

WakeMed Medical/Surgical Supply Amnesty Day - June 20

As part of an ongoing effort to ensure that expired supplies are not stored in clinical departments, WakeMed is sponsoring a Medical/ Surgical Supply Amnesty Day for the Raleigh Campus and Cary Hospi-tal on Wednesday, June 20.

While the expiration dates of products in departmental PAR carts are reviewed by MPDC, units are encouraged to bring all “unofficial” med-ical/surgical inventory (i.e. items ordered directly from MPDC or obtained on a requisition/purchase order through Strategic Sourcing) to their unit’s clean utility room where product collection bins are in place. MPDC will then review expiration dates and either place items back into stock or properly dispose of them.

For expired products at facilities other than the Raleigh Campus or Cary Hospital, please e-mail one of the following MPDC managers to dis-cuss: Bobby Holloway (Raleigh Campus) at bholloway@wakemed.org or Sherlyleen Malloy (Cary Hospital) at smalloy@wakemed.org.

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Other strengths were recognition of good performance, strong sense of commitment, and employees’ recommendation of WakeMed as a good place to work, which all were above the 76th percentile. Additional strengths that were not bench-marked to other hospitals but that scored above 75 (raw score) included:

• WakeMed’sfocusoncustomer service and high-quality outcomes

• Knowledgeofmissionandvalues• Prideinhowemployeesaffect

organizational goals• Highstandardsandethics

“This is strong data that we can also use for employee recruitment, as it comes straight from our employees,” said anna Baird-hensley, director of Talent Acquisi-tion & Employment.

The survey also revealed where employ-ees felt WakeMed had opportunities for improvement. These involved employee retention, personal accountability, access to information, departmental changes as a result of staff input, supervisor/staff relationships, and communication about compliance and misconduct.

Next StepsDepartments will be given access to their individual results online by the end of May. Management workshops held through June (details TBD) will focus on reviewing the results, and through August, depart-ments will be tasked with creating action plans to address three to five areas of improvement. A system action plan will be developed during this time by a multi-disci-plinary team led by Human Resources.

“Surveys like this help bring new energy to the organizational strategy, and re- energize staff and managers,” concluded anthony newkirk, manager of Employee Relations. “We look forward to helping managers re-engage their teams and explore new ways we can enhance our processes.”

Workplace Assessment Survey (cont inued f rom page 1 )

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At Risk for Diabetes?Type 2 diabetes and hypertension are two of the largest prevent-able health risks. You could be at risk and not even know it. The sooner you know your risks, the better chance you have of living a better and longer life. WakeMed’s Wellness Matters program screenings have recently ended, and participants will soon receive their biometric screening results through the BCBSNC Health Assessment. The Health Assessment will ask additional questions to help give a complete picture of your personal health profile. It will address risk factors, offer a detailed summary of your health and provide an action plan for improvement. If you are at risk for diabetes or heart disease, for example, your scores and action plan will help guide you in addressing these risk factors. You can even print a copy of your personalized Health Assessment and discuss it with your doctor.

Help Bring Weight Watchers at Work Back to WakeMedIf you would like to join a WakeMed Weight Watchers at Work group, contact Bob Nelson (Human Resources - Wellness) at ext. 06903 or bonelson@wakemed.org. The Benefits Wellness team is trying to start groups at several WakeMed facilities for the convenience of employees and volunteers.

BCBSNC Case Management Support System: Here to HelpLiving with a chronic health condition can be overwhelming. Taking multiple medica-tions, seeing several doctors and making necessary lifestyle changes is a lot to manage. WakeMed’s BCBSNC health plan can help by offering support for members with chronic or complex conditions. Case Management and Disease Management partner-ships can help you navigate the road to better health. Case managers are registered nurses who will work with you and your doctors to coordinate your care and answer questions about your benefits, condition and treatment. They can help you understand and communicate as effectively as possible with all your health care professionals.

BCBSNC provides informative materials, tools, and even discounts for services to help you manage your health. A health coach is standing by, ready to tailor a plan designed for you and your condition – including asthma, diabetes, high blood pressure and cholesterol, heart disease, heart failure, migraines, fibromyalgia, weight management, quitting smoking and pregnancy. Call 1-800-218-5295, ext. 55547, to speak with a case manager, Monday through Thursday, 8 am to 7 pm, and Friday, 8 am to 5 pm.

Case Management Example: Asthma SupportWakeMed has a fairly high incidence of asthma among employees. Based upon WakeMed 2011 aggregate claims data, seven percent of our plan members have asthma. Only 19 percent utilize the BCBSNC Case Management support system, while 54 per-cent do not follow their prescribed treatment plans. If all asthma sufferers on our plan followed their treatment plan and sought assistance from BCBSNC case managers, WakeMed could potentially save more than $85,000 per year in medical costs.

If you have asthma, remember that certain triggers may contribute to worsening symptoms. Try to avoid pollen, smoke, cold air and windy conditions; keep your pets clean and groomed; talk to your doctor to develop an appropriate exercise plan; wash bed linens every month to avoid dust mites; and see your doctor at the first sign of flu, cold or sinus infection. Taking steps to manage a chronic condition helps you live your best life and saves money for you and your health plan. Ask your doctor to help you fully understand your treatment plan. And seek help for chronic conditions from BCBSNC Case Management professionals.

YMCA Offers WakeMed Employees No Joining Fee in June As a valued community health partner to WakeMed, the YMCA is dropping the joining fee for all WakeMed employees in June 2012. Join any YMCA of the Triangle branch, at any member-ship level, and save. The Y offers workout areas, group fitness classes, youth programs, volunteer opportunities, sports leagues, special events and much more. Monthly membership fees will still apply. Learn more at www.ymcatriangle.org.

Please Update Your Emergency Contact InformationIf you can’t remember when you last updated your emer-gency contact information, you probably need to update it. When an emergency happens, don’t assume that your department will know who to call. To review your emer-gency contacts, go to Lawson, then Employee Self-Service and click Emergency Contacts. You will see a list of your current contacts, and you can change or edit them to ensure they are up to date.

Introducing the Benefits MailboxA new, dedicated e-mail address – the Benefits Mailbox – has been created so the Benefits department can be even more acces-sible to employees. Simply e-mail benefits@wakemed.org with your questions about benefits, wellness, dependent audits, retire-ment, etc. E-mails sent to this inbox will be checked several times a day during regular business hours, and the appropriate contact will respond within 24 business hours or sooner. If you prefer to be called back, please indicate that and provide a phone number.

And don’t forget, Benefits representatives are on-site on the Raleigh Campus on Fridays and at Cary Hospital on Wednesdays each pay week. Lastly, you can always call the department at ext. 08143.

Wellness Matters – Step 3: Take the Online BCBSNC Health Assessment between June 4 & June 22Awesome! You scheduled your appointment and then partici-pated in the employee biometric screenings. You’re almost there. To finish the requirements to receive the premium credit, you must complete the Blue Cross Blue Shield of North Carolina (BCBSNC) Online Health Assessment between June 4 and June 22. It will only take about 20 minutes to complete and will provide a baseline for monitoring and improving your personal health. To learn more, explore the links avail-able on the homepage of the WakeMedWeb and through WakeMed Weekly.

Employee Wellness Fairs this JuneAll WakeMed employees are invited to participate in Wellness Fairs June 4 - 6. Explore wellness resources, sit in on a session in the Health Theater (Raleigh and Cary only) and, if you need assistance, take your Blue Cross Blue Shield of North Carolina (BCBSNC) Online Health Assessment. Discover the many wellness resources available to you at WakeMed.

Vendors will include BCBSNC, WakeMed Physician Practices, YMCA of the Triangle and The Produce Box. The Raleigh Campus and Cary Hospital fairs will also offer representatives from the Employee Assistance Program, WakeMed Rehab, WakeMed Diabetes Educa-tion, WakeMed Pharmacy and Raleigh/Cary Parks & Recreation, among many others. Health Theater topics at Raleigh and Cary will include Resources & Tools for a Healthier You, Tea for the Soul and fitness classes. Visit the WakeMedWeb for details and a schedule.

at WakeMed Raleigh Campus

Active Volunteers: 1,140 Hours of Service: 93,615

The volunteers represent the equivalent of approximately 46 full-time employees each month. Congratulations to Earlene Troublefield who earned her pin for 12,500 hours of service.

at WakeMed Cary Hospital

Active Volunteers: 668 Hours of Service: 53,000

The volunteers represent the equiva-lent of approximately 26 full-time employees each month. Pam Ayars topped the list for most hours. She dedicated 12,500 hours of her time.

Kim Elliott (right) of Raleigh Campus Volunteer Services chats with some Raleigh Campus volunteers during their recognition luncheon.

Bethany Kelly, former manager of Cary Hospital Volunteer Services, receives a standing ovation for her 20-plus years with the volunteers. She retired earlier this month.

I n April, WakeMed Volunteer Services and departments throughout the health system celebrated the great works of The Volunteers at WakeMed Cary Hospital and The Volunteers at WakeMed Raleigh Campus. WakeMed Volunteer Services hosted luncheons in Cary and Raleigh to honor the respective volunteer groups.

Our volunteers make a true difference for our patients and staff. Here are a few highlights from FY 2011:

Three Cheersfor WakeMed Volunteers!

The Volunteers The Volunteers

▲

▲

Monday, June 4Raleigh Campus - Andrews Center

7 am to 4 pmBCBSNC Health Assessment

7 am to 4 pm

Tuesday, June 5Cary Hospital - Points West Café

7 am to 4 pmBCBSNC Health Assessment

7 am to 12:30 pm

Wednesday, June 6North Healthplex - Third Floor

Conference Room Noon to 4 pm

BCBSNC Health Assessment Noon to 4 pm

ADDRESS SERVICE REQUESTED

WakeMed Health & Hospitals

3000 New Bern AvenueRaleigh, North Carolina 27610

Non profit OrganizationU.S. Postage

PAIDRaleigh, NC

Permit NO. 1307

calendarofeventsTo help you plan ahead, this calendar lists upcoming system-wide events, training classes and community events. For details and fee information, visit the WakeMedWeb. Send calendar submissions to Public Relations or e-mail microscope@wakemed.org.

Microscope is a monthly newsletter written by and for the employees of WakeMed. Our goal is

to provide employees and friends of WakeMed with the most up-to-date news on all of the hospital system’s activities. The Public Relations department

thanks all of the employees who contributed to this publication.

We welcome comments and suggestions on this publication and its content. Call (919) 350-8120,

e-mail microscope@wakemed.org, or write Microscope, Wake Med Public Relations Department,

3000 New Bern Avenue, Raleigh, NC 27610.

Moira Dutton, EditorLeslie Keefe, Design

WakeMed Employees, Photos

©WakeMed Public Relations, May 2012

6

stEthoscopE, accEssory & shoE saLEFriday, June 8 – 7 am to 4 pm in the Cary Hospital Conference Center hosted by The Volunteers at WakeMed Cary Hospital. Payroll deduction available with name badge. Cash or charge (Visa and MasterCard) also accepted.

ULtiMatE LinEn saLEWednesday, June 13 – 7 am to 4 pm in the Andrews Center, Rooms 1 and 2. Hosted by The Volunteers at WakeMed Raleigh Campus and representatives from Ultimate Linen. Payroll deduction available with name badge. Cash or charge (Visa and MasterCard only) will also be accepted.

VoLUntEEr oriEntation

raleigh campus – Monday, June 4, from 5:30 to 8:30 pm, and Wednesday June 6, from 9:30 am to 12:30 pm. Both sessions held in Conference Dining.

cary hospital – Tuesday, June 5, from 5:30 to 9 pm; and Thursday, June 21, from 8:30 am to noon. Both sessions held in the Conference Center.

staFF DEVELopMEnt & trainingEnroll in any of the listed classes via Learning Link or ask your manager/supervisor to e-mail sDregistration@wakemed.org with your name and employee number, and course name, date(s) and time(s). For information, visit the WakeMedWeb or call ext. 08306. Please note: Some classes have preliminary requirements.

Management Development

hcahps 101 for Leaders – Thursday, June 7, 8:30 to 10:30 am, Raleigh Cam-pus, Medical Office Building, SD&T Classroom #3 (Code=MDHCAHPS)

Employee Development

art of assertiveness: respect yourself and others - Wednesday, June 20, 8:30 to 9:30 am, Raleigh Campus, Medical Office Building, SD&T Classroom #3 (Code=SDAST)

WaKE ahEc Educational credit available for all programs. For details /fees, call ext.

08547 or visit www.wakeahec.org and click Program Listings.

periodontal procedures for the 21st century – Tuesday, May 29, at 5:45 pm in the Andrews Center

19th annual thomas B. Dameron Jr. Lecture-ship in orthopaedics: current concepts in Upper Extremity surgery – Friday, June 1, at 7:30 am in the Andrews Center

osha & north carolina infection control Methods: annual Update – Tuesday, June 5, at 5:45 pm in the Andrews Center

Webinar: public health Law Update 2012 – Wednesday, June 6, at noon

Medical surgical certification review course – Saturday, June 9, through Sunday, June 10, in the Andrews Center

Ethics: Know your code, Live your code – Friday, June 15, at 12:30 pm at Cary Hospital

the 10th annual Landes symposium: advances in Urology – Friday, June 22, through Saturday, June 23, at the UNC Keenan-Flagler Business School - Rizzo Center, Chapel Hill

icD-10-cM training and implementation issues for the provider office – Friday, June 22, at 8 am in the Andrews Center

Webinar: current pharmacy Law issues for pharmacy technicians – Wednesday, June 27, at 2 pm

health promotion communication: Learn Effec-tive Ways to assess and target the physical activity and nutrition needs of your clients: K-12 – Friday, June 29, at 8:30 am in the Andrews Center

Webcast - Understanding Family obesity – View online until June 30 at noon

Webcast - type 2 Diabetes: When nursing Knowledge Makes a Difference – View online until June 30 at noon

Webcast - numbers count: preventing and treating hypertension – View online until June 30 at noon

Webcast - Does your patient Understand? - health Literacy – View online until June 30 at noon

nUrsing EDUcation

compassion in action (NE014-12009) – Monday, June 11, from 1 to 3 pm in NED Classroom B

nursing professional Development Book series: When Chicken Soup Isn’t Enough edited by suzanne gordon (NE014-11088) – Friday, June 8, from 7:30 to 8:30 am in NED Classroom A; and Thursday, June 21, from 8:30 to 9:30 am in NED Classroom A

Christine Craig Promoted to Vice President of Government Affairs

WakeMed announces that Christine Craig was promoted to vice president of Government Affairs. In this

role, Craig will continue to oversee WakeMed’s Government Affairs program at the federal, state and local levels. Since joining WakeMed in 2004, Craig has helped build and shape WakeMed’s government affairs program into the comprehen-sive program we have today.

“We are pleased to promote Chris-tine to this important role and to recognize the remarkable and tire-less work she has done in support of WakeMed’s mission and com-mitment to excellence in a time of significant transition for the health care industry,” said Dr. Bill Atkinson, president & CEO.

Craig’s work has helped earn WakeMed an impor-tant voice in many critical governmental and legisla-tive issues that impact the future of patient care and our entire organization. She serves as WakeMed’s chief lobbyist and over-sees our working relation-ship with an experienced team of government affairs strategists. Craig is also WakeMed’s leading policy contact with the American Hospital Association and the North Carolina Hospital Association.

Sherée Vodicka Named New Director of Advocates for Health in Action

Sherée Vodicka, MA, RD, LDN, (Community Outreach) joined WakeMed as a community health specialist

and director of Advocates for Health in Action (AHA) this April. Vodicka comes to WakeMed and AHA with a wealth of experience in public health, nutrition and physical activity, health communi-cation and social marketing, strategic planning and project management. She most recently managed the integrated marketing communications for the N.C. Divi-sion of Public Health’s Physical Activity and Nutrition Branch. Additionally, Vodicka is an accomplished author and pre-senter on topics related to health and nutrition.

New Additions & AttachmentsWelcome to the WakeMed family, all new brides, grooms and babies!

Karin Edwards (Brier Creek Healthplex) and husband Steve celebrated the birth of daughter Katherine Grace on January 23.

Lesley Bradley, RN, (ICU - Cary Hospital) and husband Brian welcomed daughter Gretchen Annette on January 27.

anna corbin, RN, (Staffing Resources) and husband Daniel corbin, RN, (5A Medical Intermediate Care) welcomed daughter Lane Elizabeth on April 10.

anna clark (Financial Planning) and husband Tim welcomed daughter Mary Ellen on April 11.

Matthew tackitt, RN, (6A CVIC) and wife Helen welcomed daughter Ava-Marie Yvonne on April 17.

rebekah holt, RN, (6A CVIC) and husband Phillip welcomed son Weston Stanley on May 7.

WakeMed’s

SafeSitterPrograM

WakeMed offers one-day classes in the summer to prepare adolescents (ages 11 and older) for competent babysitting. Students will learn CPR for a choking child or infant, what to do in case of a fire or intrusion, and how to recognize and handle emergencies.

Cary Hospital – June 20 & July 20 from 9 am to 3:30 pm in the Conference Center – Fee: $50.

Contact Joanna Stephanos at ext. 02409 for information and registration.

Raleigh Campus – June 12, July 24, July 25 & August 16 from 9 am to 4 pm in the Andrews Conference Center – Fee: $50. Find a registration form, student contract and further instructions at

www.wakemed.org. Register early as space is limited. Questions? Call the Pediatric Child Life Program at ext. 08832. BrINg

a Bag

LUNCH

WakeMed Raleigh Medical Park

Construction continues on the WakeMed Raleigh Medical Park, located on Sunnybrook Road, across from the Raleigh Campus. The 87,000-square foot facility is scheduled to be com-plete by the end of May, per the issuing of a Certificate of Occu-pancy. Within the Medical Park, the Diagnostic Center is expected to open in mid-June, and Capital City Surgery Center is expected to open this sum-mer. The Diagnostic Center will offer outpatient imaging (except for pediatric imaging requiring sedation) including general X-ray, bone density, CT, mammography (screening and diagnostic), ultrasound and MRI; outpatient lab draws and pre-admission testing.

Construction Update