8/17/2019 Team Lead-Role Discription

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HUMANRESOURCES

[TYPE THE DOCUMENT TITLE]Role Description Formt

Role :  Team Lead# of

 positions:8

Start date of

Position: 20-Sep-2015 Time to oer : 15-Oct-2015

Function: Contact Centre Sales-Motor Designation:  Team Coach

Type ofhire(highlight)

O e! position O "ac$ll% &f yes' do mentionmp name

# of direct reports: 0 Reports to: Manager

# of indirectreports:

0 *ocation: Gurgaon

Role purpose:Looking for a Leader who would be effectively communicating the purpose of their company to both

employees and customers and responsible for driving sales targets

Roleaccounta+ilitiesand tass:

Preparing daily workloads for team members& coordinating the allocation of work.

Handling escalated calls, complaints, questions, and queries as required.

Monitoring & reporting on standards & performance targets.

 rranging & chairing weekly team meetings, focusing on targets & achievements.

Praising team members, creating positive working environment and providing prompt, accurateinformation on individual performance.

Managing daily floor operations, making daily reports and monitoring compliance and processconsistency.

!onducting appraisals & feedback sessions with team members at regular intervals.

,ompetenciesre-uired (in orderof importance)

•  t least " year e#perience in Leading a process of selling $%oice Process

.uali$cationsAny Grad or G

/perience andsills

!" 5 #ears

,omp Range0 $%5 LA

r internal communication only ot to +e shared !ith recruitment agencies or !ith mployee Referral schemes

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