TEAM BUILDING

TEAM BUILDINGTogether Everyone

Achieve More

Prof Krishnan IyerFedEx - service errors - cut by 13 percent.

Carrier unit Turnaround time -two weeks to two days

General Electric - North CarolinaProductivity Increase by 250 percent

Corning cellular ceramics plant - Defect rates from 1,800 parts per million to 9 PPM

Prof Krishnan IyerAT&Ts Richmond operator service :Increased Service Quality by 12 percent.Dana Corporation : Minneapolis valve plant-Customer lead time from six monthsto six weeks.General Mills - 40 percent more Productive Volvos Kalamar facility reduced defects by 90percent.

Prof Krishnan IyerNot just teams .Los Angeles Clippers NBA basketball team Named the worst team in the history of professional sports , in 2000 Evidence that just because a group of highly talented people get together in a team does not mean it can perform well.

Prof Krishnan IyerTeams & Team work Bay of Pigs & Cuban Missile CrisisProf Krishnan Iyer19611400 Para Militaries landed in Bay of Pigs to oust the newly elected revolutionary Government headed by Fidel castroExtremely embarrassing attempt

1962: World on the brink of third world war - a Nuclear one MAD

Team Work Teamwork is the fuel that allows common people to attain uncommon results. Andrew CarnegieProf Krishnan IyerTeam A group of people engaged in a common task Working in tandem

Prof Krishnan IyerBusiness TeamsBetween 6 and 10 members Knowledgeable people from all relevant departmentsA clear, documented purposeRoles & responsibilities defined

Prof Krishnan IyerA Good TeamMutual trustMutual supportCommunicationsTeam objectivesConflict resolution

Prof Krishnan IyerA Good Team An open, pleasant environmentWell planned &Structured meetingsSupport of superiors

Prof Krishnan IyerTeam Characteristics High level of independence among membersLeader has good people skills Leader committed to collaborative approachEach member contributesIdeal communicationMutual trust

Prof Krishnan IyerPrepared to take riskGroup is clear about goals Establishes targetsHas capacity to create new ideasMember roles are defined

Prof Krishnan IyerBenefits of Good TeambuildingGoals and accomplishments are more realizedOffers both the leaders and individuals support and encouragement of one anotherBy its very nature encourages communication

Prof Krishnan IyerBenefits of Good TeambuildingProblem solving becomes far more effective - ideas from their own experienceRarely a concern over possibility of conflicts

Prof Krishnan IyerBenefits of Good TeambuildingClear understanding of the objectives and expectations of both the team and its individual members. Members are motivated and inspired to achieve goals and maintain high levels of productivity

Prof Krishnan IyerBenefits of Good TeambuildingSuccess within the team offers opportunity for reward and recognition on two levels, from both individual and team accomplishmentsTeam work encourages disciplined work habitsTeam work and productivity go hand in hand Prof Krishnan IyerTeam Bottlenecks Workers must be selected to fit the team as well as requisite job skillsSome individuals are not compatible with team workSome members may experience less motivating jobs as part of a teamProf Krishnan IyerTeam DisadvantagesConflict may develop between team members and other teams Team may be time-consuming due to need for coordination and consensusCan stymie creativity and inhibit go decision on account of group think

Prof Krishnan IyerTeam DisadvantagesEvaluation and rewards may be perceived as less powerfulLess flexibility may be experienced in personal replacement or transferFree-riding within the team may occur

Prof Krishnan IyerElements of Teamwork Collaboration : Communicate and share ideas Have a feeling of respect for each team members contribution

Prof Krishnan IyerGroup ThinkIllusion of invulnerability. Shared stereotypes. Rationalization. Illusion of morality. Self-censorship. Direct pressure. Mind guarding. Illusion of unanimity

Prof Krishnan IyerElements of TeamworkConflict Resolution : Leaving room for everyones contributions Developing the ability to listen to all ideas Creating a method of consensus to develop a solution the team can agree on

Prof Krishnan IyerElements of TeamworkRoles and Responsibilities: Responsibilities are distributed fairly among the group members Each member is assigned a part of the task based on is role within the group and his level of expertise.

Prof Krishnan IyerElements of TeamworkDiffering Points of ViewGood team creates solutions that are manufactured from the many different perspectives of the individual group membersIt helps to see a situation from several different angles, and can create a solution that no one individual could create on his own.

Prof Krishnan IyerPromoters of Good TeamworkDiversity: Good teams embrace and are constituted by a diversity of cultures, talents and personalities.Communication: Good team is facilitated by clear and open communication.

Prof Krishnan IyerPromoters of Good TeamworkLeadership : Team is supported by effective leadership All teams benefit from one or several sources of inspiration and direction Team-Building Exercises : Team-building exercises can be targeted to improve particular aspects of team performance such as communication, problem-solving or creativityProf Krishnan IyerTeam Building Develop a realistic assignmentMatch up team talentProvide effective leadershipSecure adequate resourcesCoach individuals and the team

Prof Krishnan IyerStages in Team Building .FormingPerformingStormingNormingProf Krishnan IyerFORMING.Team Building

Define team

Determine individual roles

Develop trust and communicationTask

Define problem and strategy

Identify Information needed

Prof Krishnan IyerLeader RolesEncourage and maintain open communication.Help the team develop and follow team norms.Help the team focus on the task.Deal constructively with conflict.

Prof Krishnan IyerStormingMembers might realize :That the task is more difficult than they imagined;Fluctuations in attitude about chances of success; They be resistant to the task They Have poor collaboration Communication not open

Prof Krishnan IyerStorming Diagnosis Do we have common goals and objectives?Do we agree on roles and responsibilities? Do our task, communication, and decision systems work?Do we have adequate interpersonal skills?

Prof Krishnan IyerNormingDuring this stage members accept:Their team;Team rules and procedures;Their roles in the team &The individuality of fellow members.

Team members realize that they are not going to crash-and-burn and start helping each other.

Prof Krishnan IyerNorming behaviourCompetitive relationships become more cooperative.There is a willingness to confront issues and solve problems.Teams develop the ability to express criticism constructively.There is a sense of team spirit.

Prof Krishnan Iyer

Relationship-Building Roles

Supporting Your ideas are terrific! I really appreciate your honesty and openness. Its refreshing.Harmonizing I hear the two of you saying essentially the same thing. The disagreements being expressed dont seem to be all that crucial.Tension Hey folks, lets lighten up! relieving Lets go for the Cuppa.Confronting How does your comment address the topic we are discussing? I would like you having enhanced role and responsibility as the other team members.Energizing Your insights are really motivating! This team is the most enjoyable group Ive been in for a long time.Developing How can I help you? Let me give you some assistance with that.Consensus It seems like were all saying pretty much the same thing.Building Can we all agree on point number 1, even if we disagree on the rest ? Empathizing Must be a very sensitive topic for you given your personal experience. I know how you feel.Prof Krishnan IyerPerformingTeam members have:Gained insight into personal and team processes;A better understanding of each others strengths and weaknesses;Gained the ability to prevent or work through group conflict and resolve differences; Close attachment to the teamProf Krishnan Iyer

Skills for High-Performing Teams

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Prof Krishnan IyerLeading Teams Develop credibility Articulate a vision

Team Development Diagnose stage development Foster team development and high performance

Team Membership Play task facilitation roles Play relationship building roles Provide feedback

High-Performing Teams

Desired outcomes Shared purpose Accountability Blurred distinctions Coordinated roles Efficiency and participation High quality Creative continuousimprovement Credibility and trust Core competenceHow to avoid group thinkExplore objectives. Explore alternatives.Encourage ideas to be challenged without reprisal.Examine the risks if the preferred choice is chosen. Tests assumptionIf necessary, go back and re-examines initial alternatives that were rejected. Gather relevant information from outside sources. Process the information objectively. Have at least one contingency plan.Prof Krishnan IyerAvoiding group thinkBrainstorming: Ideas flow freely without criticism.Nominal Group Technique : Allows each group member to contribute individually, so mitigating the risk that stronger and more persuasive group members dominate the decision making process. Six Thinking Hats: Helps the team look at a problem from many different perspectivesThe Delphi Technique: Allows team members to contribute individually, with no knowledge of a group view, and with little penalty for disagreement. Risk Analysis: Ensures that the consequences of a decision are thoroughly explored. The Ladder of Inference: Helps people check and validate the individual steps of a decision-making process.Prof Krishnan IyerGroup RolesProf Krishnan IyerTask RolesInitiator/Contributor Information SeekerInformation Giver Opinion Seeker Opinion Giver ElaboratorCo-ordinatorOrienterEvaluator/CriticEnergizerProcedural Technician Recorder Social Roles

Encourager HarmoniserCompromiser Gatekeeper /ExpediterObserver/Commentator Follower Nitins ProjectNitin had a capable and anexperienced team for his new project.Yash Marketing DominantJai Data ProviderSarah Evaluator / CriticMeenal Customer Service Encourager & Harish - Expediter

Prof Krishnan Iyer