Team 3 Final Presentation
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Transcript of Team 3 Final Presentation
A NEW ORGANIZATION STRATEGYFOR
ARROYO FRESCO COMMUNITY HEALTH CENTER
PRESENTED BY
CHRISTINE HARRIS, JUSTIN HINES,
HELEN IGBOJIONU, ATINUKE IYUN
AND DONIQUA JENKINS
A BRIEF OVERVIEW OF ARROYO FRESCO COMMUNITY HEALTH CENTER• Non-profit community owned healthcare organization• Founded in 1968 by Yuman activists Joe Regan and Martin Rosales• Serves Yuma, Mohave and La Paz counties in western Arizona• Operates 11 clinics and 4 mobile service vans• 379 staff, 250 volunteers• Manages over 59,000 patients
VISION, MISSION & VALUES• VISION: To make the people of western Arizona become the
healthiest in the state through leadership in health care design and delivery, education and training, and community involvement.• MISSION: To provide easy and timely access to high-quality
and safe health care services to residents of Yuma, Mohave and La Paz counties, and respond to diverse cultural and socioeconomic needs, regardless of their ability to pay.• VALUES: Respect, Trust, Relationship, Performance, and
Accountability.
CHALLENGES• Organizational Challenge:• Competitive environment/position• Flat federal grants and reduced Medicaid funds• Peer comparisons difficulty on state and local levels.
• Strategic Challenges: FOCUS• Financial performance• Organizational learning• Clinical excellence• Utilization• Satisfaction
A NEW STRATEGY
• Increase net profit by decreasing costs associated with patient care• Address workforce gaps• Increase immunizations, vaccinations, cancer and mental
health screenings • Extend internal and external resources to service areas
where needs are lacking• Improve patient-provider relationship, community relations• Create a comprehensive benefits package for employees.
RECOMMENDATION• Increase patient satisfaction• Lower costs• Improved efficiency• Seek funds from private and public sectors • Create healthcare apps• Acquire more clinics to reduce wait times• Hire and retain qualified staff members to reduce workforce
gaps• Provide learning opportunities, professional development and
incentives-THIP
IMPLEMENTATION
• Improve quality and efficiency of care to reduce costs • Improve health and wellness of the population •Reduce workforce gaps• Increase the accessibility and availability of attention • strengthening the relationship among providers, patients, and the community.
PROJECTIONS
Total Revenue Expenses Collections0102030405060
Revenue, Expenses and Collections
2005 2006(projected)2007 (projected) 2011 (5 year projection)
HEALTHCARE APPS
2006 2007 2008 2009 2010 2011$0$1,000,000$2,000,000$3,000,000$4,000,000
Healthcare App Cost Savings
Healthcare App Cost SavingsNon-Urgent Use of ErsRe-admissions
COST OF HEALTHCARE APPSInitial Healthcare App Companies and
ExpensesHyperlink Infosystem
$6,000 to $30,000
Fisherman Labs $90,000 to $250,000Exygy $100,000 to $300,000MSTQ $80,000 to $180,000Distillery $100,000 to $250,000
PROJECTIONS
Projected Improvements:Implementation of Patient Centered Medical Home and
Expansion of Mobile Health ServicesCost Reductions
Fewer ED Visits
Few Inpatient Admissions
Fewer Readmissions
Improvement in Population Health
Improved Access
Increase in Preventive services
Improvement in Satisfaction
55% 55% 30% 30% 35% 35% 35% 40%
REVENUE PROJECTION
Cost Red
uction
s
Fewer
ED Vi
sits
Few In
patie
nt Ad
mission
s
Impro
vemen
t in Po
pulat
ion Hea
lth
Impro
ved Ac
cess
Increa
se in
Preven
tion S
ervice
s
Impro
vemen
t in Sa
tisfact
ion$0
$2,000,000$4,000,000$6,000,000
Projected Revenue Improvement
REFERENCESCDC (2014). Workplace Safety & Health Topics: HealthCare Workers. Center for Disease
Control and Prevention. Retrieved from http://www.cdc.gov/niosh/topics/healthcare/Chappell, M., & Fork, K. (2014). Assessing the clinical skills training needs of community
healthcare staff. Journal Of Community Nursing, 28(2), 69-74.Glaser, J., & Overhage, J. (2003). The role of healthcare IT: becoming a learning organization.
PubMed. Retrieved from https://www.ncbi.nlm.nih.gov/pubmed/23413670.Jeffs, L. et al. (2015) Identifying Strategies to Decrease Overtime, Absenteeism, and
Agency Use: Insights from Healthcare Leaders. Nursing Leadership. 28(3).Marino, E., & Trocchio, J. (2015). Needs Assessments show the Importance of Partnerships.
Health Progress, 96(3), 75-76.
REFERENCESNoe, T. et al. (2014). Providing Culturally Competent Services for American Indian and Alaska Native Veterans to Reduce Healthcare Disparities. American Journal of Public Health. 104(4)Pon, J., & Lai, M. (2012). The Evolving Practice of preventative Medicine. UBC Medical
Journal, 4-5.Scott, G. (2013). The six elements of customer service: Achieving a sustained, organization-wide commitment to excellence improves customer and employee satisfaction. Healthcare Executive, 28(1), 64-67.Strategies for reconfiguring cost structure: highlights from HFMA's Value Project research.
(2015). Healthcare Financial Management, 69(7), 68.