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TCS Aspire ServiceBusiness Process Outsourcing

TCS Aspire Service - outsourced

best practice reconciliations

It is a constant challenge to improve reconciliation

performance against a backdrop of new and increasingly

complex financial instruments and escalating transaction

volumes. Processing reconciliations efficiently represents

a significant back office workload, in many cases requiring

a large workforce with correspondingly high overheads.Scaling up to meet demand when business volumes rise

can prove expensive and slow, and it is difficult to reduce

costs when market activity declines.

An inflexible cost base wears away at profitability. The

TCS Aspire Service offers fully outsourced reconciliations,

purchased according to the precise business needs of

each client users only pay for the resources they need

to meet the processing requirements at that particular

time. As a result, the TCS Aspire Service is a flexible,

results-led offering focused on increasing performanceand reducing costs through the application of industry

best practice, market-leading technology and an

on-demand supply of skilled staff.

Introducing the TCS Aspire Service

Ideally, a fully straight-through-processing (STP)

environment would deliver matched trades at every

step, minimising business risk and complying with

global financial regulations. In practice, even operations

with high STP rates still require significant costly manual

intervention to repair failing transactions and resolve

exceptions.

Skilled personnel are recruited and retained to cope

with the workload. However, the highly volatile nature of

transaction volumes often means that teams are either

overloaded or under utilised. By eliminating the cost and

time expended on reconciliations a function that should

be a standardised, automated business process people

and resources may be released for more productive and

profitable work.

The TCS Aspire Service offers industry best practice

approach to reconciliations, using the very best inautomation technology, and introduces rigorous,

measurable standards and business processes. The TCS

Aspire Service enables reconciliations to be treated as a

true service. Through the reconciliation of transactions

at all stages of their lifecycle, the service provides the

opportunity to identify areas for process improvement

and cost reduction.

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Offshore FactoryClient Specific Recs

Functions

Allocation

investigation

Propose matches

Client liaison

Exception

Management

/MIS and reporting

Client Specific Recs

Mode of Operation

Workflow driven

communication

with Core Recs

Access to

proprietary

systems and data

Mode of Operation

24x7 operation

Standard processes for all

clients on same platform

Focus on matching data sets

without reference to the

underlying trade system

Shared Service model

partitioned multi-entity system

Functions

Control Administration (file upload/

monitoring, Access Control, etc)

Auto Matching

Manual Matching

Allocation & Reallocations

Proposed Matches Validation

Exception Management & Reporting

Core Reconciliation Team

TransitionManagement

Processre-engineering/Consulting

Technology Platform: SmartStreams TLM

Client 1 Client 2

Thin Client browser interface

The Global Relationship of the TCS Aspire Service and its clients

Onshore / Nearshore Operations

Mirror offshore operations for BCP Technology site functions

Complex Investigations Client site functions

SmartStream: Market leadership

TLM Reconciliations from SmartStream has been designed to

reduce operational risk and cost through industry-leading match

rates, with the inherent flexibility to support new instrument

types and business models. Using the analysis and reportingtools within TLM, organisations can overcome barriers to STP,

reducing costs and accelerating the flow of business

information.

The TCS Aspire Service offers the ability to examine and re-

engineer workflows, discover the root causes of transaction

failures, and take corrective action to reduce costs and improve

match rates. Exceptions can be inspected, investigated, analysed

and resolved using thin-client access technologies, regardless of

location. Consolidated business reports can be generated

rapidly without the need for manual intervention and viewed

through the browser interface. The detailed information made

available by reporting tools enables reconciliation processes to

be scrutinised, contributing further to continuous match rate

improvement and cost reduction.

For smaller reconciliation operations and volumes the TCS

Aspire Service offers on-demand access to software and highly

skilled resources that might otherwise be out of reach.

For larger financial institutions with intensive reconciliations

activities, the TCS Aspire Service opens up the opportunity to

transfer operations to a more cost-effective model, removing

capital expenditure and introducing a fully flexible service-

oriented solution.

TCS Aspire Operating Model

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About Tata Consultancy Services

Tata Consultancy Services is an IT services, business solutions

and outsourcing organization that delivers real results to global

businesses, ensuring a level of certainty no other firm can match.

TCS offers a consulting-led, integrated portfolio of IT and

IT-enabled services delivered through its unique Global Network

Delivery Model, and recognized as a benchmark of excellence

in software development.

A part of the Tata Group, Indias largest industrial conglomerate,

TCS has over 100,000 of the world's best trained IT consultants

in 41 countries. The company generated consolidated revenues

of US $5.7 billion for fiscal year ended 31 March 2008 and is listed

on the National Stock Exchange and Bombay Stock Exchange in

India. For more information, visit us at www.tcs.com

Advantages of reconciliations

outsourcing with TCS

The TCS Aspire Service is based principally on the highly successful

on-site/off-shore TCS Global Network Delivery Model. TCS offers

firm commitments to agreed service levels at specific rates.

TCS offers the dual advantages of a low-cost operational model

and the elimination of the capital investment required to build,

deploy and manage a reconciliations service. By standardising thereconciliations service as a processing, exceptions and analysis

service, financial institutions are free to redeploy valuable staff to

better effect elsewhere in the organisation.

www.tcs.com

Contact TCS Aspire for reconciliations

excellence

To find out more about the extensive benefits offered by TCS

Aspire Service, contact TCS at uk.info@tcs.com www.tcs.com/bpo

SmartStream Technologies

To find out more about SmartStream Technologies,

contact marketing@smartstream-stp.com

www.smartstream-stp.com