TC028SN_Spencer_FINAL

Deploying a Unified Cloud Management Platform for Flexibility, Scalability and Innovative Service Delivery

TC028SN

Focus Area: Tomorrow’s Technology, Today

Terri SpencerUCSF Medical Center

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We studied successful private and hybrid cloud projects to help answer important questions about what drives successful hybrid IaaS project outcomes. Is operational maturity required before a cloud project?

Are certain types of POC better than others? Are there key things to do during the project? Certain use cases or solution features that drive better results? What are common results? Project pitfalls to avoid?

With hard data about more than 140 deployments, we analyzed and identified things that are linked to project success. We identified top performers and what they did that enabled outcomes that were better than other IT organizations.

Attend this session to cut through the clutter and improve your chances of cloud project success. This isn't a marketing gimmick or sales pitch. This is unbiased research based on rigorous analysis of hard data from a broad range of companies like yours.to the space allowed.

Abstract


Terri Spencer, is the senior leader managing the IT Development & Engineering team at UCSF Medical Center- Athena PMO, responsible for the IT Strategy development, support, maintenance, design and implementation of applications and product development. She has over 15 years’ experience implementing large scale IT solutions that include: Salesforce CRM – Sales & service cloud, Oracle ERP, CRM business process systems.

She has presented in several conferences over the years, with the most recent at Salesforce Dreamforce Conference in 2012 held in San Francisco, CA on the topic of ‘ Data Integration” on the Salesforce platform.

Prior to joining UCSF Medical Center as a former Director of IT Strategy for technical companies, she managed large global teams and all aspects of technology while implementing high profile initiatives including: deployment of executive dashboards, business intelligence strategies, wireless mobile GSM technologies, architecture platform design and production application deployments worldwide.

Terri’s leadership and expertise spans several industries worldwide with a concentration in telecommunications, mobile, financial services, IT technology solutions, storage and virtualization solutions.

Terri Spencer, University of San Francisco (UCSF) Medical Center, Athena –Senior Manager, Development & Engineering


Flexible, Scalable and Innovative Cloud Delivery using CA Clarity Agile

Pipeline Initiatives

Scrum Methodology and Process

Consolidated Platform

Organization Deployment Process

Hub & Spoke

Summary

Agenda


Athena Project – Breast Cancer Network

Established September 2009

Network – Universities of California (UC’s) statewide collaboration

Benefit to over 150,000 women

Athena Introduction – Center for Clinical Excellence


Athena's mission is to : Save lives by transforming how we

deliver care today Learn from patients Create life-changing science Improve prevention and treatment

options today and tomorrow Innovate service and delivery of

information and data

Athena Introduction – Center for Clinical Excellence


Athena Challenges

Roadmap and Strategy

Prioritization

Agile and Nimble

Flexible and Scalable Methodology

Consolidation, Communication and Education

Secret Sauce – Cohesive , Collaborative Team


Athena Pipeline Initiatives

Athena IT

HQS Electronic Medical Records (EMR)EPIC

Integration

Athena Central Registry

Infrastructure / Platform

TRANSCENDIntegration

AHD.orgMobile

iPad

Participant Portal

California Cancer

Registry

Deploy to 5 UC Medical Centers

(UCSF, UC Irvine, UC San Diego, UC Davis, UCLA

Presenter

Presentation Notes

HQS – Health Questionaire System – Screening and Prevention / survivorship EMR interface patient data and other information collected through CRM or social media into direct patient records in the electronic medical records system Athena Central Registry – Capture existing data and risk model information from our salesforce orgs into a central registry data warehouse. Infrastructure Platform – Create a consolidated platform that will integrate our current segmented UC orgs into one and to have a central administrator console for all operations and portfolio management Transcend – Drug trials and the ability to perform drug trials for participants in advance stages of cancer.. We are working wit h the Fed Drug commission to approve drugs faster for cancer patients. Athena Health Decisions.org – provide the ability for patients to take impromptu questionnaires to determine if a person is at high risk for Breast Cancer Provide personal data via your mobile device Patient Portal - web environment for patients to centrally track and monitor their health and wellness with data from various sources California Cancer Registry – Data collected from the UC’s and in the future from more sources. To collect key clinical data as well as follow-up information. A trigger can be created that allows you to enter your name onto the registry and alert clinicians that the patient is being tracked as part of the registry.


Scrum Teams – Product Delivery Composition

1 Scrum Master

1 Product Owner

4 Developers

1 QA Engineer


Sample User Story

Keep it Simple, Short &Unique Mapping, Workflows, Stories

WHO ? Who benefits from the request? As a clinician……..As a system administrator …..As a stakeholder ………….

WHAT? I want / need the capability to..I want to access blood test results

WHY? Because it will ……… Because I want to track my results over time to monitor my medical condition

User Story: As a customer, I would like to securely access my medication list on my iPad anytime because I am a diabetic and I travel internationally.


CA Clarity Agile - User Story Detail


Scrum Process - Methodology

PO

SCRUM

TEAM

Scrum - Sprint Planning Sprinting

Sprint 1

Product Release(8 weeks)

Sprint 2

Sprint 3

Sprint 4

Priorities & Documents Product Backlog Virtual Wall Product Release

Backlog Grooming –User Stories &

Acceptance Criteria

Product ReleasesPrioritized

Supporting Documents, Requirements & Specs

PROCESS

Estimate Affinity Determine Tasks Assign stories & tasks to

teamMap stories to Sprints

Daily Stand Ups Development Team

Meeting Code Reviews Sprint Demo Sprint Retrospective Burn Down charts

Deployment Documentation &

Closure Release Retrospective

2 weeks

2 weeks

2 weeks

2 weeks


Sprint Overview


Velocity Dashboard


Consolidated Platform – Administrator Console

AgileScrum

CA Clarity Agile & RequirementsDecision Tracker

Deployment Tracker

Key Decisions

Product Releases

Build Deployments

Salesforce Org Administrator Console

Administration &

Process

Business Process Architecture


Decision Tracker – List View


Decision Tracker – Detail View


Org Deployment Process

UCSFUAT

UCSDUAT

UCIUAT

UCDUAT

UCLAUAT

UCSan Francisco

UCSan Diego

UC Irvine

UC Davis

UC Los Angeles

PMO Production

SVN

Developer Sandboxes

Build Approval(2 days)

Deployment Approval(2 weeks)

Approval Gates

Quality Assurance (QA)

Dev 1 Dev 2 Dev 3 Dev 4


Deployment Tracker – Deployment Detail


Deployment Tracker - Deployment List View


Deployment Tracker – Build Detail


Deployment Tracker – Build List View


Deployment Tracker – Build Task Detail


Deployment Tracker – Deployment Artifact


Deployment Tracker – Quick Build Page


Deployment Tracker - Approval


Deployment Tracker – Notification Email


Hub and Spoke

IT Development Team

Onboarding • Access ID’s• Sandboxes• Tools• Process Improvement

Design • Architecture Review• Data Model Analysis• Integration• Interoperability• Gates

Development • Code Review• Deploy Artifacts• Build Process• Source Code Management• Methodology• Documentation• Workflow• Gates

Approvals • Code Review• Deploy Artifacts• Build Process• Source Code Management• Workflow• Gates

Testing / Build • Access ID’s• Sandboxes• Tools• Process Improvement• Change Management

Support & Maintenance • Handoff• Training• Documentation

Deployment / Implementation

• Access ID’s• Sandboxes• Tools• Process Improvement


Consolidate and Integrate on the Service Cloud

Efficiency with Streamlined Processes

Operational Excellence – one organization administration

75% increase in Product Delivery and Deployments– Version 1 – 18 months

– Version 2 – 4 months

Summary


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Documents

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