TBS950_-_Quality_in_Management_SubjectOutline

Subject Outline Template F-ACD-DB-01.04.03 V10 18 Oct 09 (Add Subject Code and Name)

Postgraduate Program Subject Outline

Faculty of Business and Management http://my.uowdubai.ac.ae

Subject Code: TBS 950 Subject Name: Quality Management Session: Spring Year: 2011 Section: 1 LECTURE INFORMATION Day: Monday

Time: 1800- 2200

Location: Block 14 Room 124

Lecturer’s Name: ABDEL MONEIM Building & Office No: Block 15 Office 131 E-mail Address: [email protected] Consultation Days and Times: 4-6 PM (MONDAY) Subject Coordinator: ARIJIT SIKDAR

Academic Program Director: ABDEL MONEIM

1 SUBJECT DESCRIPTION

The purpose of this subject is to provide the student with an understanding of how an organisation can successfully make the transition to Total Quality Management. The approach is to explore the concepts and methods of TQM developed initially in the USA and subsequently further developed in Japan; to examine more recent developments, including the extension of TQM into the service sector, and to provide a basic understanding of the philosophical, analytical and statistical bases of TQM methodology together with some experience(s) of using that methodology.

2 LEARNING OUTCOMES

The objective of this subject is to provide students with a comprehensive understanding of quality management and its importance to business in the competitive environment. The overall objective breaks down into the following sub-objectives: 1. Develop an understanding of quality philosophies for products and services; 2. Gain an insight into the issues involved with continuous improvement; 3. Gain an insight into the appropriate methods and techniques by which to analyse,

Subject Outline Template F-ACD-DB-01.04.03 V10 18 Oct 09 Page 1 (Add Subject Code and Name)

monitor and control quality and to develop an understanding of the quality design.

3. SUBJECT SCHEDULE

Week Lecture Topic(s) Related Text Chapter(s)

1 Introduction to the subject and course. Introduction to Quality

Ch 1 & 2

2 Quality management philosophies. Focusing on customers.

Ch. 3 & 4

3 Leadership and strategic planning. High-performance HR practices.

Ch 5 & 6

4 Process management. Ch 7 5 Midterm Exam 6 Performance Measurement and Information

management. Ch 8

7 Building and sustaining total quality organizations

CH 9

8 Principles of Six Sigma Design for 6 Sigma

CH. 11

9 Statistical Thinking and Applications Tools for Process Improvement

CH. 10 & 12

10 Statistical Process Control Class Review

Ch. 13

4.1 REQUIRED TEXTS

Evans, J.R., and William M. Lindsay, The Management and Control of Quality, (8th

Edition), South Western / Thomson Publishing Company, 2008. Required texts can be purchased from the University Bookshop located in Block 5 Ground Floor. COPYRIGHT NOTICE: The University of Wollongong in Dubai complies with UAE Federal Law No. (7) of 2002 pertaining to Copyrights and Neighboring Rights. Severe penalties apply for copyright violations. No copied materials will be allowed on campus, except where permitted as per UAE Federal Law No. (7) of 2002. Any copied materials that violate UAE Laws or UOWD Policies will be confiscated in the first instance and disciplinary actions may be taken against the person(s) involved. 4.2 RECOMMENDED READINGS


Brassard M., The Memory Jogger Plus: Featuring the Seven Management and Planning Tools, GOAL/QPC Methuen, MA, 2002 DiBella, A., How Organizations Learn: An Integrated Strategy for Building Learning Capability, Jossey Bass Business and Management Series, 1998 DiBella, A., Learning Practices: Assessment and Action for Organizational Improvement, Prentice Hall, 2001 Feigenbaum, R., Total Quality Control. 1991 Fukuda, R, CEDAC® – A Tool for Continuous Systematic Improvement, Productivity Press, Cambridge, Massachusetts. 1989. Garratt, B., The Learning Organization: And the Need for Directors Who Think, Gower Publishing Company, 2000 George, S, Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies, John Wiley & Son 1994 George,S., et al. Process improvement and quality management in the retail industry. 2006. Gilmour, P.& Hunt, R., Total Quality Management, Longman.1995. Hinkle, S.,M.,Take a quality ride : the realities of implementing a quality management system. 2006. Imai, M., KAIZEN – The Key to Japan's Competitive Success'. NY. Random House, 1986 Imai,M Gemba Kaizen. Mc Graw Hill, 1997 Ishikawa K., Introduction to quality control. 1990. Ishikawa, K., What is Total Quality Control? – The Japanese Way, Prentice Hall, Inc., (Engl. translation: D. J. Lu). 1995 Juran, J. Quality Control Handbook, 1974, Juran,J. on Quality by Design, 1992. Juran,J. Architect of quality: the autobiography of Dr. Joseph M. Juran. 2004. Kemp, S., Quality management demystified .2006. Marquardt M.,et al. HRD in the age of globalization : a practical guide to workplace Learning in the third millennium. 2004. Oakland, J., Total Organizational Excellence, achieving world class performance, Butterworth-Heinmann, Oxford, 1999 Osada, T. The 5S's: Five Keys To A Total Quality Environment. Asian Productivity Organisation1991. Peters, T., In Search of Excellence: Lessons from America's Best-Run Companies (Collins BusEssentials), Harper Collins, 2004. Pfannerstill, R., The progressive audit : a toolkit for improving your organizational quality culture. 2005. Senge, P. The Fifth Discipline: The Art and Practice of the Learning Organisation. Sydney: Random House 1998 (paperback reprint) Summers, S.,D.,C. Quality management : creating and sustaining organizational effectiveness. 2005 Taguchi, G., Introduction to Quality Engineering: Designing Quality into Products and Processes, Asian Productivity Organisation/American Supplier Inst. Inc/UNIPUB – Kraus International Publication, NY. 1986 Walton,M Deming Management At Work New York, Putnam 1991 Womack, J. P. et al, The Machine that Changed the World, Rawson. 1990

All of the recommended readings above are available at the UOWD Library located on the first floor in Block 14.


3 ASSESSMENT 5.1 ASSESSMENT OF LEARNING OUTCOMES

Learning Outcome Measures (Elements of Assessment)

1, 2, 3 Mid term Exam

1, 2, 3 Project Report

1, 2, 3 Final Exam

5.2 ASSESSMENT TASKS

Assessment Task: Project Report

Type: Individual

Description: Report

Learning Outcome Measured: 1, 2, 3

Total Marks: 50

Weighting: 25

Due Date: Lecture 9

Word Length (if applicable): Approx 3000

Hand in to: Lecturer

TurnItIn submission required by:

Before submission of hard copy

OUTLINE AND REQUIREMENTS

Building and sustaining high performance organisations is a critical success factor for both services and manufacturing. Effective quality management can underpin organisational success. From this position you are required to focus on studying any business/ organization and analyzing how they are applying Quality Management (QM) principles to make themselves more profitable and/or increase their competitive advantages. The report should cover the following issues: A. Review how quality management frameworks can generally contribute to the business or organisation’s success. B. With a focus on management and technical systems, identify and critically analyse how quality management frameworks are applied by the organization. C. Six sigma quality management is considered to be the next step in the evolution of quality management. Comment on the benefits and problems that will face the organization with its future application.

MARKING CRITERIA A – 15 marks B- 20 marks C- 15 marks


Assessment Task: Mid-Session Test

Type: Individual


Total Marks: 50

Weighting: 25

Date, Time and Location: Week 5, in class, 6.30 -8.45 pm OUTLINE AND REQUIREMENTS

The exam will include short answer/essay questions about variety of topics related to learning outcomes # 1, 2, 3

MARKING CRITERIA

• Coverage of points • Clarity of explanation • Depth of knowledge • Relevance of information

Assessment Task: Final Exam


Total Marks: 100

Weighting: 50

Date: To be held during the official examination period. Please refer to the Exam Timetable available on the Student Online Resources website (http://my.uowdubai.ac.ae) closer to the exam period.

5.3 GRADES AWARDED

The approved grades of performance and associated ranges of marks for postgraduate subjects are: High Distinction (HD) Distinction (D) Credit (C) Pass (P) Fail (F) Technical Fail (TF)

85 – 100% 75 – 84% 65 – 74% 50 – 64% 0 – 49% - Not meeting the final exam passing requirements

5.4 SATISFACTORY COMPLETION REQUIREMENTS In order to gain a grade of Pass (P) or better in this subject, students must pass the Final Examination with a mark of at least 40%. This is irrespective of a student's other marks during the session. Students who obtain a composite mark of greater than 50% but do not satisfy the Final Examination pass requirements will be awarded a “Technical Fail”. Students must ‘reasonably’ complete all assessment tasks (other than the Final Examination,


which requires a mark of 40% of above) and submit these by the final week of session or by the Final Examination date (whichever is earlier) in order to pass the subject. ‘Reasonable’ completion of an assessment task will be determined based on the instructions given to the student including: word length, demonstration of research and analysis where required, the Plagiarism Policy, and completion of each section/component of the assessment. Failure to ‘reasonably’ complete any assessment tasks to the standard specified above may result in a Fail grade awarded for the subject.

4 RELEVANT POLICIES AND DOCUMENTS

All students must read and be familiar with the following UOWD policies and documents, which are available on the Student Online Resources (http://my.uowdubai.ac.ae) website by following the Policies link: • Academic Grievance – Students • Assessment Policy • Code of Conduct – Library Users • Code of Practice – Students • Copyright Policy • Information Literacy’s Rule • Library Regulations • Music, Video and Software Piracy • Plagiarism Policy • Plagiarism – Acknowledgement Practice • Rules – Campus Access and Order • Rules for Student Conduct and Discipline • Rules for use of ITTS Facilities • Special Consideration Policy • Tertiary Literacy

5 SASS

Student Academic Support Services (SASS) is a program committed to assisting students in developing their academic skills and getting the most out of their studies. As part of their services, SASS provides Peer Tutoring Program and Academic Workshops.

For further information contact, please contact: SASS Admin Assistant Room 019, Block 5. [email protected] Ph: + 971 4 390 060

6 PLAGIARISM Plagiarism is a serious offense that can lead to expulsion from the university. Students must be familiar with the Plagiarism policy which outlines the procedure that will be followed in case of plagiarism. For more information please refer to the Plagiarism policy available on the Student Online Resources website (http://my.uowdubai.ac.ae– follow the Policies link).

8.1 TURNITIN In addition to a hard copy, students are required to submit all written assignments in soft copy through the TurnItIn system which is available online at www.turnitin.com. Every student must have a TurnItIn account. Failure to submit an assignment through TurnItIn will result in marks for that assignment being withheld. Students do NOT need to hand in a printed copy of the TurnItIn Originality Report! More information about TurnItIn (including how to create an account and add a class) will be provided in the first lecture. Students can download Frequently Asked Questions (FAQs) about TurnItIn from the SASS section of the


website (http://www.uowdubai.ac.ae/ss).

TurnItIn information required to add this subject: Class ID:

Password:

8.2 REFERENCING & IN-TEXT CITATION & UOWD RULES & POLICIES

For information about Referencing and In-Text Citation, as well as a guide to some of the UOWD Rules and Policies, please go to the Student Online Resources website (http://my.uowdubai.ac.ae) and click on the POLICIES link. You will find the required information under the letter “S” for “Subject Outline Information”.

TBS950_-_Quality_in_Management_SubjectOutline

Documents

Transcript of TBS950_-_Quality_in_Management_SubjectOutline