Taxi Services CommissionTaxi and hire car reform

Liza McDonaldDirector Reform Implementation

April 2015

Licences

• There are approximately 5,800 taxis on the road,

• Under 600 are the new annual as-of-right licences

• Competitive responses are beginning to appear

eg; the introduction of silver taxi fleets.

Take up of new taxi licences

Taxi licence statistics as at 1 April 2015

Taxi zone Licence typeNumber of licences at 29.6.2014

Number of licences at 29.3.2015

Change in number of licences

Metro

Conventional 3,826 4,382 556

WAT 504 502 -2Total 4,330 4,884 554

Urban

Conventional 357 393 36WAT 75 78 3Total 432 471 39

Regional

Conventional 253 261 8WAT 75 77 2Total 328 338 10

Country

Conventional 126 126 0WAT 36 36 0Total 162 162 0

Total

Conventional 4,562 5,162 600WAT 690 693 3Total 5,252 5,855 603

Perpetual Licences

Metro licence prices have remained stable for approximately 18 months. The number of licence transfers also indicates there continues to be demand.

Perpetual Licences

Metro assignment prices have now stabilised and sits above the annual licence fee.

OccupancyMonth Occupancy RateDec-14 28.4%Jan-15 26.2%Feb-15 32.1%

Taxis on road

Driver Numbers

Jan-13

Feb-13

Mar-13

Apr-13

May-13

Jun-13

Jul-13

Aug-13

Sep-13

Oct-13

Nov-13

Dec-13

Jan-14

Feb-14

Mar-14

Apr-14

May-14

Jun-14

Jul-14

Aug-14

Sep-14

Oct-14

Nov-14

Dec-14

Jan-15

Feb-15

0

2,000

4,000

6,000

8,000

10,000

12,000

Number of active taxi drivers (metro)

Active taxi drivers per month - metro

Num

ber o

f act

ive

drvi

ers

Pass rates and average scores are improving, as drivers dedicate more time to studying and understanding their responsibilities.

234 people have the Knowledge

507 applicants have passed one or more modules

Geographic – 701

Driver Behaviour – 592

General Assessment – 89 (new entrants only)

Many drivers very close to attaining the Knowledge.

Pass rates

The Knowledge

Questions in the Knowledge with a high fail rate are consistent with the type of complaints received by the TSC.

These include:

1. Basic communication skills

2. Use of Mobile Phones

3. Fatigue management

4. Responsibilities after an accident

5. Road rules

Applicants need to know their responsibilities as a taxi or hire car driver in order to pass the Knowledge.

What are applicants failing?

Complaints

Customer Satisfaction – highest ever

Further reforms

The TSC continues to encourage innovation and competition to ensure a broader range of service offerings for passengers.

A number of additional reforms are already underway.

Safety review

Multi Purpose

Taxi Program review

Purpose built

vehicles

A new customer charter

Improvement in wheelchair

accessible services