TARIFFS - · PDF file... (Over 10 MVA) 34 Other Regulated Tariffs (2015/2016) 38 Time of Use...

Erongo Red Tariffs 2015-2016 | 1

TARI F FS

Erongo Red Tariffs 2015-20162 |

The distributionand supply of

electricity within theErongo Region.

MISSION

Electricity forall by 2020.

VISION

VALUESIntegrityAccountabil ityCommitmentCustomer FocusEmpowermentTeamwork

7 Foreword by the CEO

8 Corporate Prof i le

9 Descr ipt ion of Bus iness Uni ts

10 Tar i f f Ana lys is

11 Qua l i ty o f Supply Serv ices

12 I l lega l Connect ions & E lect r ic i ty,

Thef t v ia Prepayment &

Convent iona l Meter Tamper ing

13 Pro jects

14 Def in i t ions for Understanding Bulk Tar i f fs

14 Procedure for Dec larat ion Of NMD

15 E lect r ic i ty Sav ing T ips

18 Shedule of Approved Tar i f fs (2015/2016)

18 Tar i f fs Walv is Bay & Swakpmund

20 Tar i f fs Hent ies Bay & Usakos

22 Arandis , Omaruru & Kar ib ib

24 Tar i f fs UIS

26 Tar i f fs Inst i tu t iona l Customers in Towns, V i l lages &

Set t lements

27 EX - Erongo Regiona l Counci l

29 EX - Nampower Customers - Medium Vol tage

31 Rura l Medium Vol tage (New Customers )

33 Bu lk Consumers (Over 10 MVA)

34 Other Regulated Tar i f fs (2015/2016)

38 T ime of Use

39 Cash ier Hours

39 Step Tar i f fs

42 Frequent ly Asked Quest ions

44 Erongo Red Contacts

45 Erongo Red Prepa id Vendors

46 CSR Pictures

CONTENT


F O R E W O R D

B Y T H E C E O

Electricity is no longer the luxury commodity

that it was decades ago; it is now an essential

commodity to have in modern society. At

Erongo RED we are committed to bringing

this vital commodity to the end-user at an

affordable rate.

We are mindful that electricity is the back-

bone of the local and national economy of

our country and without electricity, indus-

tries such as mines and fishing companies

will come to a standstill and will result in

forcing thousands of people out of work.

Hence, we strive to keep our electricity

prices as low as possible to boost regional

economy.

While the electricity price continues to rise

annually by an average of 18%, we have

implemented measures to cushion the tariffs

for pensioners and the low-income segment

of our community.

The Electricity Control Board (ECB) has

approved an average electricity increase

of 9.53% on NamPower effective 1 July

2015. In line with national increases, Erongo

RED is also forced to adjust its tariffs to

remain sustainable. Effective 1 July 2015, an

average increase of 7, 7% has been passed

on to residential and business customers

within Erongo Region.

In 2013, Erongo RED introduced the inclining

block tariff system, a system that empowers

its domestic customers to be in control of

their electricity bills. This year, the company

decided to continue with this system where

the tariffs are low as N$1.24 per unit for the

first 250 units, the next 500 units only for

N$1.39 per unit, and N$1.65 for above 750

units. These social tariffs are currently the

lowest in the country and are part of Erongo

RED’s efforts to make this scarce commodity

accessible to the general public while the

electricity cost continues to increase.

Namibia imports the bulk of its electricity

from neighbouring countries and the

overall electricity consumption in Namibia

continues to increase. Therefore, we appeal

to all electricity users to utilize electricity

wisely and efficiently.



Envisaged as a dynamic and efficient

commercialised electricity distributor for

the Erongo Region, the Erongo Regional

Electricity Distributor Company (Pty) Ltd,

commonly known as Erongo RED, started

trading on 1 July 2005 within the context

of the Namibian Government’s National

Development Plan.

Erongo RED was formed by merging the

service of electricity distribution from

various municipalities and town councils in

the Erongo Region namely, the Municipality

of Walvis Bay, Swakopmund, Henties Bay

and Omaruru; the Town Councils of Karibib,

Usakos and Arandis, Erongo Regional

Council and NamPower. All these individual

institutions are shareholders of Erongo RED.

The initiative to create a regional electricity

distributor was part of the Electricity

Supply Industry’s (ESI) and Electricity

Distribution Industry’s (EDI) restructuring

policy; distributing and supplying electricity

through economies of scale and the pooling

of human and operational capital resources

to ultimately stabilize electricity prices and

ensure reasonable, affordable and cost-

effective tariffs to electricity consumers.

The company purchases electricity from

NamPower for both urban and rural

customers. The electricity is transmitted

and distributed to different customer

segments that include residential, business

and industrial customers. Erongo RED uses

about 15% of the total electricity requirement

of Namibia. The Electricity Control Board of

Namibia regulates the electricity industry in

Namibia, thus Erongo RED operates under

the set regulations.

The core business of Erongo RED is to

distribute and supply electricity within

the mighty region of Erongo. Erongo RED

received distribution and supply licences

which are valid until 2030. The company also

received a generation licence for embedded

power generation in 2006 for a 220 kW

wind generator close to Walvis Bay,it is the

first network-connected wind generator in

Namibia.

C O R P O R AT E

P R O F I L E

The company purchaseselectricity from NamPowerfor bothurban andrural customers.

“

”


D E S C R I P T I O N

O F B U S I N E S S U N I T S

The Office of the CEO is responsible

for the overall administration of Erongo

RED and coordinates all the activities

of the company. The Office also serves

as the communication link between the

Shareholders, its EXCO and the business

units of Erongo RED. The following divisions

and sections report directly to the CEO:

Human Capital and Corporate Services,

Public Relations and Marketing, Business

Strategy and Performance Management, the

Company Secretary/Legal Advisor and the

Internal Auditor.

The Supply Business Unit is responsible for

service performance, revenue performance,

energy management, metering and billing.

In addition, the Supply Business Unit is also

responsible for providing excellent customer

service to all our customers through various

Customer Care Centres and the Call Centre.

The Network Operation and Maintenance

Business Unit is responsible for system

availability, the Control Centre, quality

of supply and network maintenance. The

Business Unit is also responsible for Low

Voltage (LV) and Medium Voltage (MV)

construction and maintenance.

The Finance and Administration Business

Unit is responsible for the financial administration

and reporting systems, stores and procurement,

financial risk management and debt management

as well as treasury functions.

The Network Engineering Business

Unit is responsible for: Network Planning

and Design, Organisational Information

and Communications Technology (ICT),

Project Engineering, Project Management,

Consultant Interaction as well as electrical

contractors’ registration and interaction.

Moreover, the Business Unit ensures

optimum Network Technical Compliance and

Professional Network Project Engineering

Services to meet the electricity needs of

present and future customers by timeous

stakeholder engagement, implementation

of all released planned projects, while

anticipating how much power should be

delivered as well as where and when it

will be needed. The Business Unit further

ensures that the distribution and demand

side of options are adequately integrated

and that the utilisation of assets are, and

remain, optimised. Overall, the Business

Unit ensures systematic network expansion

and rehabilitation.

The Human Capital and Corporate

Service Division is responsible for human

resources/labour matters, all SHE related

issues, archiving, security and property

maintenance.


TA R I F F

A N A LY S I SCustomers are encouraged to periodically study their load profiles and ensure that they purchase electricity on the most efficient tariff structure available.

”

“The suite of electricity tariffs at Erongo RED

is designed to cater for a range of electricity

consumption profiles. Where a customer

implements a change in plant operation that

alters the electricity consumption profile, it

may be necessary to migrate to alternate

tariff structures to avoid unnecessary

electricity charges.

Erongo RED also works closely with various

large power users to provide advice on

energy efficiency matters with the intention

of helping customers to attain high

levels of energy efficiencies within their

industrial unit. Customers are encouraged

to periodically study their load profiles and

ensure that they purchase electricity on the

most efficient tariff structure available.

For more information and advice, please

contact the Erongo RED Revenue Protection

Division on: 064 214 600.



Q U A L I T Y O F

S U P P LY S E R V I C E S

The business unit regularly monitors the power quality by conducting power quality investigations when necessary.

”

“

Erongo RED has implemented a Quality

Charter recommended by the Electricity

Control Board of Namibia (ECB), which

defines its commitment to ensuring the

delivery of electricity of appropriate

quality and of dealing with problems that

customers may experience with regard to

quality from time to time.

The Network Operations and Maintenance

Business Unit is tasked with the responsibility

of ensuring that the right quality of electricity

is supplied to consumers. The Business

Unit regularly monitors power quality by

conducting power quality investigations

when necessary. These investigations are in

accordance with the Quality of Supply and

Standards, Quality of Service Standards and

Technical Standards.

Erongo RED also launched its Customer

Service Charter which serves as a promise to

its customers when it comes to service delivery.

The Customer Service Charter can be accessed

on our website, www.erongored.com or at any

of our Erongo RED Customer Care Offices.

For more information regarding the quality

of supply, please contact the Network

Operations and Maintenance Business Unit:

064 217 611 / 214 600.



Erongo RED has learned that electricity theft

is taking place within its distribution area

and strongly urges all customers to stay

away and desist from this serious offence.

The consequence of such an illegal act is

the immediate suspension of electricity to

the customer premises without prior notice,

a regulated fine of N$3 874 as well as the

actual value of stolen electricity units.

Stealing of power cables and copper busbars

does not only increase the operating cost,

but it also compromises the safety of our

staff working on electrical installations.

Furthermore, it creates an unsafe condition

on the electrical network that requires

immediate restoration and creates

unnecessary power outages.

Depending on the nature and extend of the

damage, Erongo RED will be forced to shut

down the affected substation to do the repair

work, which can result in other electricity

users being deprived as they have to wait for

hours before the repair work is completed.

Replacing copper bars and conductors can

take 5 to 10 hours and during this time, the

area feeding from the affected substation

will be without power.

Removing of copper bars and copper

conductors can cause the voltage to raise

and thus, put appliances such as televisions

sets, refrigerators and radios at risk. It also

disrupts supply to other essential service

providers such as schools and hospitals.

Furthermore, removing cables and busbars

is also risky and the effect could be fatal to

those involved in copper theft.

We therefore urge all our valued and

esteemed customers and members of

the general public to report any acts of

vandalism on our electrical infrastructure at

our offices or nearest police station. Please

note that incentives are being offered for

any tips-offs that leads to apprehension.

Illegal connections and tampering with our

equipment can be reported to:

Erongo Call Centre 064-214680 or Control

Centre 064- 214 687.

removing cables and busbars is also risky and the effect could be fatal...

ILLEGAL CONNECTIONS & ELECTRICITY

THEFT VIA PREPAYMENT &

CONVENTIONAL METER TAMPERING

12 | Erongo Red Tariffs 2015-201612 |


P R O J E C T S

Operational:

Implementation:

Feasibility:

Conceptualisation:

Investigation:

• Control Centre

• Call Centre

• Infeed & Time of Use Tarrifs

• HQ and Walvis Bay Stores

• New Kuisbemund Paypoint

• Arandis Customer Care Office

• Upgrade Swakop River & Pumping Network Phase 1

• Rural Electrification

• AMR

• Radio Communication System

• Bulk Upgrade to Walvis Bay

• Bulk Upgrade to Swakopmund

• Bulk Upgrade to Arandis

• ERP System

• New Lithops Substation

• AMR Phase 2

• Demand Side Management

• New Omaruru Paypoint Office

• Bulk Upgrade to Uis

• Bulk Upgrade to Okombahe

• Bulk Upgrade to Ruby

• Bulk Upgrade Usakos/Karibib

• Upgrade Arandis – Swakopmund River Plots Network

• Asset Valuation and Verification

• Renewable Energy and Embedded Generation

• Electrification Master Plan

• Renewable Energy and Embedded Generation

• Electrification Master Plan

• GIS

• Smart Grid

• Supply to Extra Large Power Users


D E F I N I T I O N S F O R

U N D E R S TA N D I N G B U L K TA R I F F S

Network Demand Charge (NDC): is a

charge that is variable on a monthly basis

and is charged on the actual charge demand

measured.

Network Access Charge (NAC): The network

access charge should be the highest kVA that

the customer expects the utility to be in a posi-

tion to supply. The NAC is a tariff component

that is fixed on an annual basis and is charged

as a Charge N$/kVA on the greater of the Noti-

fied Maximum Demand or the actual demand.

Time of Use (ToU): means that the use of

electricity at peak hours will be charged at a

higher price than the normal flat rate.

Notified Maximum Demand (NMD): is the

maximum demand notified in writing by

the customer, which the customer requires

in order to be in a position to demand and

remains in force for a period of one year.

Service Charge: is a fixed charge payable per

account to recover service related costs.

Should the NMD be exceeded for three

consecutive months, a penalty charge shall

apply and be payable from the third month.

Should the demand reduce below the NMD

in future months, the NMD Penalty Charge

shall reset to zero for that month and only

become payable if NMD is exceeded or

three consecutive months.

In the event that customers wish to increase

their NMD, they shall be required to apply

formally to Erongo RED according to the

Erongo RED connections charge policy.

In the even that customers wish to reduce

their NMD, they shall be required to give

Erongo RED notice at any time prior to

31 December of any year, for the new

NMD to take effect in the next tariff cycle

commencing on 1 July of that year.

In the event that customers wish not to

declare an NMD, the NAC will be calculated

on the highest peak of kVA during the past

twelve months, for the period January to

December for the new NMD to take effect in

the next tariff cycle commencing on 1 July

of that year.

P R O C E D U R E F O R

D E C L A R AT I O N O F N M D


E L E C T R I C I T Y

S AV I N G T I P S

Geyser• A geyser accounts for up to 40% of your

electricity bill.

• Ensure that your thermostat is set to no more

than 55°C.

• Wrapping your geyser in an insulating blanket

can cut power consumption by half.

Heater• Electric heaters that are controlled by

thermostats are more energy efficient.

• Oil filled heaters are the safest.

• Only heat rooms that are occupied.

Electric Stove • Use a pressure cooker when preparing food

that normally takes a long time to cook.

• Consider buying a stove with a convection

oven.

• Use cooking utensils with flat bottoms and

tight covers.

• Don’t use a stove to light a cigarette.

• Never use the stove or hot plate as heaters.

Washing Machine • Soak your clothes first.

• Use cold water.

• Run the machine only when there is

a full load.

• Do not over-wash clothes.

• Clothes that need a light cleaning don’t need to

be washed as long as dirty work clothes.

• Use the proper setting for the type of clothes

you’re washing.

• If they are delicate or knit, use the setting

offered rather than the “regular” setting. This

will use less energy and the clothes will

last longer.

• Locate your washing machine as close to the hot

water tank as possible. The shorter the distance,

the less amount of heat loss in the pipes.

K N O W WAT T Y O U C A N S AV E



Appliance Watts Ampere 10 hours unit consumption kWh

Barcode

Stove/Oven 8,0004,000

34.7817.39

8040

/ / / / /

Geyser 3kW

3,000 3.04 30 / / / / /

Kettle 2,200 9.57 22 / / / / /

Hotplate 2,000 8.70 20 / / / /

Hairdryer 1,600 6.96 16 / / / /

Microwave 750 3.26 7.5 / /

Deep-freeze

450 1.96 4.5 /

Refrigerator 216 0.94 2.16 /

Computer 200 0.87 2.00 /

Light Bulb 100W

100 0.43 1.00 /

Energy Saver Light Bulb eqv: 100W

20 0.09 0.20 /

Television 50 0.22 0.50 /

DVD/ Video Player

10 0.04 0.10 /

Radio/CD player

6 0.03 0.06 /

/ bar = 0 – 500 Watts // bars = 500 – 1000 Watts/// bars = 1000 – 1500 Watts

//// bars = 1500 – 2000 Watts///// bars = > 2000 Watts


WA LV I S B AY & S WA K O P M U N D

S C H E D U L E O F A P P R O V E D

TA R I F F S ( 2 0 1 5 / 2 0 1 6 )VA L I D F R O M 1 J U LY 2 0 1 5

Domestic (Single Phase)

First 250kWh N$/kWh

250kWh up to 750kWh N$/kWh

Over 750kWh N$/kWh

Basic N$/Amp/Month

With Basic 1.720 1.850 2.060 8.50

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108

Usage steps apply per billing cycle and do not accrue.

Domestic Pre-paid (Single Phase)

First 250kWh N$/kWh


Over 750kWh N$/kWh

Up to 30 Amp 1.260 1.420 1.680

More than 30 Amp 1.910 2.270 2.360

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108

Usage steps apply per calendar month and do not accrue.

Pensioner (Single Phase, registered pensioners only)

First 250kWh N$/kWh


Over 750kWh N$/kWh

Up to 40 Amp 1.240 1.390 1.650

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


Pensioner Pre-paid (Single Phase, registered pensioners only)

First 250kWh N$/kWh


Over 750kWh N$/kWh

Up to 40 Amp 1.240 1.390 1.650

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


C O N T I N U E D O N N E X T PA G E > >


Business (Pre-paid) Energy N$/kWh

Single phase up to 30 Amps

2.330

Single phase over 30 Amps

2.680

Three phase -

ECB Levy 0.0160

NEF Levy 0.0108

Business (Single Phase)

Energy N$/kWh

Basic N$/Amp/Month

All current limiter ratings

2.090 10.60

ECB Levy 0.0160

NEF Levy 0.0108

Business (Three Phase)

Peak Time N$/kWh

Standard Time N$/kWh

Off-Peak Time N$/kWh

Basic N$/Amp/Month

High Season See TOU Timetable

2.850 2.030 1.620 31.00

Low Season See TOU Timetable

2.040 1.790 1.420 31.00

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108

Business (Bulk Connections)

Peak Time N$/kWh



Network & Service Fee N$/Month

N$/kVA/Month


2.470 1.650 1.240 1,670.00


1.660 1.410 1.040 1,670.00

Network Access Charge

125.00

Demand Charge 131.00

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108

Network Access charged on highest of current demand or highest peak in previous 12 months. Demand charged on current demand peak.

Power Infeed Energy N$/kWh

Small Renewable - 1 Phase

Maximum 60 Amps

1.080


Maximum 3 x 80 Amps

1.080

Large Above 3 x 80 Amps

1.080

< < C O N T I N U E D F R O M P R E V I O U S PA G E


H E N T I E S B AY & U S A K O S


First 250kWh N$/kWh


Over 750kWh N$/kWh

Basic N$/Amp/Month

With Basic 1.720 1.850 2.060 8.50

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108



First 250kWh N$/kWh


Over 750kWh N$/kWh

Up to 30 Amp 1.260 1.420 1.680

More than 30 Amp 1.910 2.270 2.360

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108



First 250kWh N$/kWh


Over 750kWh N$/kWh

Up to 40 Amp 1.240 1.390 1.650

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108



First 250kWh N$/kWh


Over 750kWh N$/kWh

Up to 40 Amp 1.240 1.390 1.650

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


Business (Pre-paid)

Energy N$/kWh


2.330


2.680

Three phase -

ECB Levy 0.0160

NEF Levy 0.0108




Energy N$/kWh

Basic N$/Amp/Month


2.090 10.60

ECB Levy 0.0160

NEF Levy 0.0108


Peak Time N$/kWh



Basic N$/Amp/Month


2.850 2.030 1.620 31.00


2.040 1.790 1.420 31.00

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


Peak Time N$/kWh




N$/kVA/Month


2.470 1.650 1.240 1,670.00


1.660 1.410 1.040 1,670.00


125.00


ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108




Maximum 60 Amps

1.080


Maximum 3 x 80 Amps

1.080


1.080



A R A N D I S , O M A R U R U & K A R I B I B


First 250kWh N$/kWh


Over 750kWh N$/kWh

Basic N$/Amp/Month


1.720 1.850 2.060 8.50

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108



First 250kWh N$/kWh


Over 750kWh N$/kWh

Up to 30 Amp 1.260 1.420 1.680

More than 30 Amp 1.910 2.270 2.360

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108



First 250kWh N$/kWh


Over 750kWh N$/kWh

Up to 40 Amp 1.240 1.390 1.650

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108



First 250kWh N$/kWh


Over 750kWh N$/kWh

Up to 40 Amp 1.240 1.390 1.650

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


Business (Pre-paid)

Energy N$/kWh


2.330


2.680

Three phase -

ECB Levy 0.0160

NEF Levy 0.0108




Energy N$/kWh

Basic N$/Amp/Month

All current limiter ratings 2.090 10.60

ECB Levy 0.0160

NEF Levy 0.0108


Peak Time N$/kWh



Basic N$/Amp/Month


2.850 2.030 1.620 31.00


2.040 1.790 1.420 31.00

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


Peak Time N$/kWh




N$/kVA/Month


2.470 1.650 1.240 1,670.00


1.660 1.410 1.040 1,670.00


125.00


ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108




Maximum 60 Amps

1.080


Maximum 3 x 80 Amps

1.080


1.080




U I S


First 250kWh N$/kWh


Over 750kWh N$/kWh

Basic N$/Amp/Month


1.720 1.850 2.060 8.50

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108



First 250kWh N$/kWh


Over 750kWh N$/kWh

Up to 30 Amp 1.260 1.420 1.680

More than 30 Amp 1.910 2.270 2.360

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108



First 250kWh N$/kWh


Over 750kWh N$/kWh

Up to 40 Amp 1.240 1.390 1.650

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108



First 250kWh N$/kWh


Over 750kWh N$/kWh

Up to 40 Amp 1.240 1.390 1.650

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


Business (Pre-paid)

Energy N$/kWh


2.330


2.680

Three phase -

ECB Levy 0.0160

NEF Levy 0.0108




Energy N$/kWh

Basic N$/Amp/Month


1.970 9.42

ECB Levy 0.0160

NEF Levy 0.0108


Peak Time N$/kWh



Basic N$/Amp/Month


2.510 1.690 1.280 29.20


1.700 1.450 1.080 29.20

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


Peak Time N$/kWh




N$/kVA/Month


2.470 1.650 1.240 1,670.00


1.660 1.410 1.040 1,670.00


125.00


ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108




Maximum 60 Amps

1.080


Maximum 3 x 80 Amps

1.080


1.080



I N S T I T U T I O N A L C U S T O M E R S I N T O W N S , V I L L A G E S A N D S E T T L E M E N T S

Institutional (Single Phase)

Energy N$/kWh

Basic N$/Amp/Month


2.300 11.70

ECB Levy 0.0160

NEF Levy 0.0108

Institutional (Three Phase)

Peak Time N$/kWh



Basic N$/Amp/Month


2.970 2.150 1.740 35.10


2.160 1.910 1.540 35.10

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108

Institutional (Bulk Connections)

Peak Time N$/kWh




N$/kVA/Month


2.590 1.770 1.360 1,680.00


1.780 1.530 1.160 1,680.00


138.00


ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108




E X - E R O N G O R E G I O N A L C O U N C I L

Domestic (Single Phase) First 250kWh N$/kWh


Over 750kWh N$/kWh

Basic N$/Amp/Month

All current limiter ratings 1.720 1.850 2.060 8.50

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


Domestic Pre-paid (Sin-gle Phase)

First 250kWh N$/kWh


Over 750kWh N$/kWh

Up to 30 Amp 1.260 1.420 1.680

More than 30 Amp 1.910 2.270 2.360

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108



First 250kWh N$/kWh


Over 750kWh N$/kWh

Up to 40 Amp 1.240 1.390 1.650

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108



First 250kWh N$/kWh


Over 750kWh N$/kWh

Up to 40 Amp 1.240 1.390 1.650

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


Business (Pre-paid) Energy N$/kWh

Single phase up to 30 Amps 2.330

Single phase over 30 Amps 2.680

Three phase -

ECB Levy 0.0160

NEF Levy 0.0108



NEF Levy 0.0108

Business (Three Phase) Peak Time N$/kWh



Basic N$/Amp/Month


2.510 1.690 1.280 29.20


1.700 1.450 1.080 29.20

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


Peak Time N$/kWh




N$/kVA/Month


2.470 1.650 1.240 1,670.00


1.660 1.410 1.040 1,670.00

Network Access Charge 125.00


ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108




Maximum 60 Amps

1.080


Maximum 3 x 80 Amps

1.080


1.080

Business (Single Phase) Energy N$/kWh

Basic N$/Amp/Month

All current limiter ratings 2.090 10.60

ECB Levy 0.0160



E X - N A M P O W E R C U S T O M E R S - M E D I U M V O LTA G E


Energy N$/kWh


Basic N$/Amp/Month

Farm first supply 2.090 1840.000 10.60 0

Farm further supply or plot

2.090 740.000 10.60

Special supply 2.090 10,910.000 10.60

ECB Levy 0.0160

NEF Levy 0.0108


Peak Time N$/kWh



Basic N$/Amp/Month


Farm first supply - High Season

See TOU Timetable

2.510 1.690 1.280 29.20 1,840.00

Farm first supply - Low Season

See TOU Timetable

1.700 1.450 1.080 29.20 1,840.00

Farm additional / Plot - High Season

See TOU Timetable

2.510 1.690 1.280 29.20 740.00

Farm additional / Plot - Low Season

See TOU Timetable

1.700 1.450 1.080 29.20 740.00

Special supply - High Season

See TOU Timetable

2.510 1.690 1.280 29.20 10,910.00

Special supply - Low Season

See TOU Timetable

1.700 1.450 1.080 29.20 10,910.00

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


Peak Time N$/kWh




N$/kVA/Month


See TOU Timetable

2.470 1.650 1.240 3,420.00


See TOU Timetable

1.660 1.410 1.040 3,420.00

Farm additoinal / Plot - High Season

See TOU Timetable

2.470 1.650 1.240 2,330.00


See TOU Timetable

1.660 1.410 1.040 2,330.00


See TOU Timetable

2.470 1.650 1.240 12,510.00


See TOU Timetable

1.660 1.410 1.040 12,510.00


125.00


ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


C O N T I N U E D O N N E X T PA G E > >Erongo Red Tariffs 2015-2016 | 29



Energy N$/kWh


Basic N$/Amp/Month

Normal supply 2.300 1,910.000 11.70

Plots supply 2.300 760.000 11.70

Special supply 2.300 11,460.000 11.70

ECB Levy 0.0160

NEF Levy 0.0108


Peak Time N$/kWh



Basic N$/Amp/Month


Normal supply - High Season

See TOU Timetable

2.970 2.150 1.740 35.10 1,910.00

Normal supply - Low Season

See TOU Timetable

2.160 1.910 1.540 35.10 1,910.00

Plots supply - High Season

See TOU Timetable

2.970 2.150 1.740 35.10 760.00

Plots supply - Low Season

See TOU Timetable

2.160 1.910 1.540 35.10 760.00


See TOU Timetable

2.970 2.150 1.740 35.10 11,460.00


See TOU Timetable

2.160 1.910 1.540 35.10 11,460.00

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


Peak Time N$/kWh




N$/kVA/Month


See TOU Timetable

2.590 1.770 1.360 3,600.00


See TOU Timetable

1.780 1.530 1.160 3,600.00


See TOU Timetable

2.590 1.770 1.360 2,440.00


See TOU Timetable

1.780 1.530 1.160 2,440.00


See TOU Timetable

2.590 1.770 1.360 13,130.00


See TOU Timetable

1.780 1.530 1.160 13,130.00


138.00


ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108






Small Renewable - 1 Phase Max 60 Amps 1.080

Small Renewable - 3 Phase Maxi 3 x 80 Amps 1.080

Large Above 3 x 80 Amps 1.080

Business (Single Phase) Energy N$/kWh


Basic N$/Amp/Month

Farm first supply 2.090 2,780.000 10.60

Farm further supply or plot 2.090 1,670.000 10.60

Special supply 2.090 13,920.000 10.60

ECB Levy 0.0160

NEF Levy 0.0108

Business (Three Phase) Peak Time N$/kWh



Basic N$/Amp/Month



See TOU Timetable 2.850 2.030 1.620 31.00 2,780.00











ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


Peak Time N$/kWh




N$/kVA/Month


See TOU Timetable 2.470 1.650 1.240 4,320.00











R U R A L M E D I U M V O LTA G E ( N E W C U S T O M E R S )





125.00


ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108

Network Access charged on highest of current demand or highest peak in previous 12 months and demand on current demand peak.


Energy N$/kWh


Basic N$/Amp/Month

Normal supply 2.300 2,930.000 11.70

Plots supply 2.300 1,760.000 11.70

Special supply 2.300 14,620.000 11.70

ECB Levy 0.0160

NEF Levy 0.0108


Peak Time N$/kWh



Basic N$/Amp/Month



See TOU Timetable

2.970 2.150 1.740 35.10 2,930.00


See TOU Timetable

2.160 1.910 1.540 35.10 2,930.00


See TOU Timetable

2.970 2.150 1.740 35.10 1,760.00


See TOU Timetable

2.160 1.910 1.540 35.10 1,760.00


See TOU Timetable

2.970 2.150 1.740 35.10 14,620.00


See TOU Timetable

2.160 1.910 1.540 35.10 14,620.00

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


Peak Time N$/kWh




N$/kVA/Month


See TOU Timetable

2.590 1.770 1.360 4,520.00


See TOU Timetable

1.780 1.530 1.160 4,520.00


See TOU Timetable

2.590 1.770 1.360 3,370.00


See TOU Timetable

1.780 1.530 1.160 3,370.00





See TOU Timetable

2.590 1.770 1.360 16,210.00


See TOU Timetable

1.780 1.530 1.160 16,210.00


138.00


ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108



Peak Time N$/kWh




N$/kVA/Month


2.280 1.460 1.050 1,670.00


1.470 1.220 0.850 1,670.00


62.00

Demand Charge 66.00

ECB Levy 0.0160 0.0160 0.0160

NEF Levy 0.0108 0.0108 0.0108


B U L K C O N S U M E R S O V E R 1 0 M VA



Small Renew-able - 1 Phase

Maximum 60 Amps

1.080

Small Renew-able - 3 Phase

Maximum 3 x 80 Amps

1.080


1.080



O T H E R R E G U L AT E D TA R I F F S

( 2 0 1 5 / 2 0 1 6 )

OTHER REGULATED TARIFFS 2015/2016

Description Definition Tariff / Amps 2015/2016

Deposit / Fee

Single Phase - Residential / Business Deposit (No VAT applicable)

Deposit Single Phase Household Small Consumer

Deposit (No VAT applicable) 1 x 20 780


Deposit (No VAT applicable) 1 x 30 1 162







Three Phase - Residential / Business Deposit (No VAT applicable) -

Deposit Three Phase Household / Business










Deposit for Bulk Connection - 30 to 5000 kVA

Deposit (No VAT applicable) per kVA 696

Deposit for Bulk Connection - > 5000 kVA

Deposit (No VAT applicable) per kVA 487

Single Prepaid Installation / Single Phase Conversion from Conventional Metering to Prepaid Metering

Free installations: 20A & 30 A Charge applicable to customers requiring connections above 30A

1 141

Connection Contract / Power Supply - office hours

Office hours connection * 95

Connection Contract/ Power Supply - after hours

After hours connection * 203

Termination of Contract / Power Supply - office hours

Office hours connection * 95

Termination of Contract / Power Supply - after hours

After hours connection * 203

Temporary Connection Contract / Power Supply - office hours

Office Hours connection * 121

Temporary Disconnection Contract / Power Supply - office hours




Special Function Temporary Connection Deposit Single Phase(per Amp) not longer than 7 days (rural area)

Deposit (No VAT applicable * Corresponding size deposit in Town

Special Function Temporary Connection Deposit Three Phase (per Amp) not longer than 7 days (rural area)

Deposit (No VAT applicable * Corresponding size deposit in Town

Special Function Temporary connection deposit Single Phase (per Amp) not longer than 7 days (urban area)

Deposit (No VAT applicable) * Corresponding size deposit in Town

Special Function Temporary Connection Deposit Three Phase (per Amp) not longer than 7 days (urban area)

Deposit (No VAT applicable) * Corresponding size deposit in Town

Tender / Quotation Documentation

Document Fee * 288

Late Payment Fee Fee * 23

Reconnection after Breach of Contract - office hours


Reconnection after Breach of Contract - after hours

After Hours connection * 203

Reconnection after Breach of Contract - cable cut

Reconnect cable * 653

Special Meter Reading on request

Test in urban area * 200

Special Meter Reading on request

Test in rural area * 200

Testing of Current Limiters Test: Deposit Forfeited if C/L found correct

* 151

Replacement of Prepaid Vending Card

Replacement * 67

Replacement of Prepaid Meter with Conventional Meter

Replacement of Meter * 1 008

Repairing Faults for Consumer - office hours


Repairing Faults for Consumer - after hours

After Hours connection * 203

Penalty for Replacing of Damaged/Broken seal by Unauthorised/Tampering with Installation

Penalty Fee only * 3 874

Circuit Breaker change Single Phase 20 - 60 Amp

Circuit Breaker change * 222

Circuit Breaker change Three Phase 25 - 60 Amp

Circuit Breaker change * 542

Circuit Breaker change Three Phase 70 - 80 Amp (NB: for CB changes > 80 A refer customer to Tech-nical Department for Cost Estimate)

Circuit Breaker change 1 273




Conversion from Single Phase to Three Phase <80A TP (NB: Ensure that the customer has the correct size Three Phase Cable installed)

Conversion from Single Phase to Three Phase (CB +meter only)

* 4 030

Conversion from Three Phase to Single Phase <80A TP

Conversion from Single Phase to Three Phase (CB +meter only)

* 764

Single Phase Underground Cable/Service Connections up to 60 A

Labour only * 431

Damage of High and Medium Voltage Cable by Contractor

Penalty / Fne only * 6 336

Damage of Low Voltage Cable by Contractor

Penalty / Fine only * 1 268

Fees for Cable repairs High Voltage

Material & labour or actual cost which cover is the highest

* 8 870

Fees for Cable repairs Low Voltage

Material and Labour or Actual Cost which cover is the highest

* 2 889

Testing of Meters Deposit Forfeited if Meter Correct 237

Single Phase Cable connection up to 50 metres (minimum charge inclusive of cable, meter and labour)

Cable connections (Non-refundable) * 2 661

Three Phase Cable connection up to 50 metres (Three Phase up to 80 A and not Bulk) (minimum charge inclusive of cable, meter and labour)

Cable connections (Non-refundable) * 19 354

Three Phase Underground Cable/Service Connection up to 80 A (NB: for connections > 80 A (Bulk Connection)refer customer to Technical Depart-ment for Cost Estimate)

Cost Estimate required

Actual

Provision of connection where no service is available

New Connection Cost Estimate required

Actual

Electrical Superintendent / Supervisor

Per hour Charge * 292

Electrical Foreman Per hour Charge * 260

Electrician Per hour Charge * 213

Electrician Grade 1 Per hour Charge * 213

Electrician Grade 2 Per hour Charge * 129

Non-Qualified Artisan Per hour Charge * 129

Electrician Assistant Per hour Charge * 98

Wireman Assistant Per hour Charge * 86

General Worker Per hour Charge * 65

Installation Inspection per installation

First-Time Free of Charge * 1 071

Transport cost (Cable Trailer) Per hour Charge * 133

Chico Sedan Per hour Charge * 35




Bulk Meter Electronic TOU Meter (MV & LV) - > 100kVA

Per Meter only * 4 040

Cash Deposit Recovery Fee 1.8% of all Cash Deposits exceeding N$10 000 Per Month

LDV (Mazda 1300) (1/2 ton) Per hour Charge * 54

LDV 2x4, 2,4 - 2,7 litre (1 ton) Per hour Charge * 74

LDV 4x4 3,0 litre Per hour Charge * 102

Truck 2,5 ton Per hour Charge * 162

Truck 6,5 litre 7,0 ton (including Cherry Picker)


Truck 4x4 (Volvo FM 12420) Per hour Charge * 456

Quad bike Per hour Charge * 187

Surge Generator Cable fault finding/locator


Universal High Voltage Test set (Very Low Frequency)


Pinpointing Cable Location Unit


Rental of Transport Equipment

Per hour Charge * Per AA Rate

Clearance Certificate Fee Fee * 269

Copy of Account Printout Fee * 4

Return to Drawer (RD) Cheques

Fee * 115

Illuminated Street signs Monthly Charge per Connection * 202

Contractor’s Licence Regis-tration Fee

Fee * 217

Contractors Permit Fee Fee * 145

Contractors Penalty for Fail-ure to Complete a Notice of Commencement of Works

Penalty Fee * 634

Single Phase Meter up to 60A

Per Meter only * 233

Single Phase Electronic TOU Meter up to 60A

Per Meter only (Net Metering – Solar) * 1 107

Three phase/Bulk Electronic TOU Meter 3x25A – 3x80A and < 100kVA

Per Meter only(5A & 100A) * 2 214

Bulk Meter Electronic TOU Meter (MV & LV) - > 100kVA

Per Meter only * 4 040

Cash Deposit Recovery Fee 1.8% of all Cash Deposits exceeding N$10 000 Per Month



T I M E O F U S E

T. O . U T I M E S L O T S ( P = P E A K , S = S TA N D A R D , O = O F F - P E A K )

The Time of Use Tariffs are made up of three

components:

Seasonal rates – during the winter months,

June, July and August, customers are

charged the high season rates, which are on

average double the rate in the low season

which is the remainder of the 9 months.

Daily rates - makes provision for higher rates

during the week than during weekends.

Hourly rate - makes provision for peak,

standard and off-peak rates.

Therefore, the bill levied for July, August and

September will be higher than the rest of

the year. Please note that Erongo RED also

increases tariffs every year in the month of July.

T. O . U S E A S O N S

High Season - Bulk Consumers

1 June to 31 August

Low Season - Bulk Consumers

1 January to 31 May and 1 September to 31 December

High Season - 3 Phase Consumers

June, July and August accounts

Low Season - 3 Phase Consumers

All accounts except June, July and August


C A S H I E R H O U R S

S T E P TA R I F F S 2 0 1 5 / 2 0 1 6

Walvis Bay Kuisebmond and Walvis Bay Narraville Paypoint Offices, Henties Bay, Uis, Arandis, Usakos, Karibib, Omaruru and Swakopmund Mondesa Offices

Monday - Friday08:00 – 13:00 and 14:00 – 16:00.

Walvis Bay Head Office Paypoint and Swakopmund Apex Park Paypoint Office

Monday - Friday08:00 – 16:00 (open during lunch hour).

General office hours remain Monday - Friday08:00 – 13:00 and 14:00 – 17:00 (16:30 on Fridays).

Our offices are closed on weekends and all official public holidays.

N$ 1.65 751+ Units

N$ 1.39 251 – 750 Units

N$ 1.24 1st 250 units

P E N S I O N E R S U P T O 4 0 A M P S C O N N E C T I O N S I Z E

E X P L A N AT I O N O F S T E P TA R I F F S 2 0 1 5 / 2 0 1 6

• The first 250 units that you purchase will

cost you N$1.24.

• The next 500 units purchased in the same

month will cost you N$1.39.

• Above 750 units, the electricity will cost

you N$1.65.

• Note that these tariffs only apply to all

registered pensioners.

• Registered pensioners are exempted from

paying BASIC CHARGES.

• Please note that all residential/domestic

customers are charged on step tariffs.

N O T E• Conversion to pre-payment is available free of

charge for up to a 30 Amp Pre-payment

Connection only.• Usage steps apply per billing cycle and do

not accrue.

• Usage steps apply per calendar month

and do not accrue.

• Registered pensioners qualify for the “up

to 30 Amp” rates with a maximum circuit

breaker size of 40 Amps.

• Network Access is charged on Highest

Current Demand or highest peak in

previous 12 months

• Demand is charged on current demand

peak.


B U L K C U S T O M E R S

Your Account Number

Your total electricity consumption

NEF Levy collected by Erongo RED per unit consumed.

ECB Levy collected by Erongo RED per unit consumed.

Bank details for Electronic payments

Property being billed

Due date by when the account must be settled.

Your meter number that is being billed

Total amount due for payment.

Cost of Units consumed during peak, standard, off-peak period, network and demand

Your Name and Address

Your Account Number




Basic Charges

Cost of Units consumed






MY ELECTRICITY ACCOUNT BULK CUSTOMERS



R E S I D E N T I A L C U S T O M E R S

Your Account Number




Basic Charges

Cost of Units consumed






MY ELECTRICITY ACCOUNT BULK CUSTOMERS



Why is my neighbour’s electricity tariff

cheaper than mine? Why do I get less units

for the same amount of money than they do?

Erongo Red has a variety of different tariffs,

termed as the inclining block tariffs (see

Page 39 in this booklet for more information)

to cater for all individuals depending on

their power needs. Although you reside in

the same area, it could be that your neighbor

or family has a lower sized circuit breaker.

Erongo RED customers that have a

connection size of 30 Amps and lower are

charged on a subsidised tariff that is much

lower than customers that have a 40 Amp

connection size and higher.

Customers can contact the Erongo RED

Call Centre to verify their connection sizes.

To downgrade your connection to a smaller

circuit breaker, an application form needs

to be completed and a fee of N$ 222 needs

to be paid. The downgrade needs to be

feasible with the customers’ current power

needs, otherwise power trips and shortages

that could damage electrical appliances will

be experienced.

Customers that have flats and informal

dwellings with a one-meter connection

are urged to consult an electrician before

attempting to downgrade connections.

What must I do if I want to install solar

panels on my house?

Before your solar installation supplier

completes any installation, you need to apply

to and register at the nearest Erongo RED

Customer Care Office. Our Office will assist

you with further advice and information.

Please take note that a new regulation on

net metering was recently approved by

ECB and is available on the ECB’s website,

www.ecb.org.na, under the Documents /

Legislation /Rules and Regulations.

How do I report an electricity outage

or fault?

The Erongo RED has established a Call Centre

that is available during office hours and a

standby electrician for after hours to attend

to customers’ queries. Electricity outages and

faults can be lodged with the Call Centre at

081 9600 (toll free number), or 064 214 680 or

by email to [email protected].

Be sure to obtain a reference number from

the operator when logging a fault. This can

be used to track the status of your query

and all related remedial activities.

Note: Restoration times vary considerably

and are dependent on the nature of the

electrical fault incurred.

How do I report theft of electricity

and vandalism?

The theft of electricity and infrastructure

is on the rise and an appeal is made to the

public to be vigilant and report suspicious

activities to the Operations Business Unit

at 064 217 600. Cable theft can also be

reported via the Call Centre on 214 680 or

1600 (Toll Free – Landline only).

How do I report a street light fault?

All electricity outages, power trips and

street light faults can be lodged with our Call

Centre or Customer Care Office or our local

electrician. For all our contact details please

F R E Q U E N T LY A S K E D Q U E S T I O N S


see the list on page 44 of this booklet. Please

remember to provide all relevant information

when reporting any electrical fault.

Relevant information should include the following:• Street name• Erf and gate number• Your full name and contact details• Town and suburb• Description of the fault• Pole number (for street light fault)

Note: Restoration times vary considerably and are dependent on the nature of the electrical fault incurred. In addition, please make sure to obtain a reference number from the Call Centre Agent when logging a fault. This can be used to track the status of your query and all related remedial activities.

How is electricity measured?Every customer has an electricity meter that measures the amount of electricity consumed. Electricity consumed is measured in kilowatts and you are charged for the kilowatts used per hour. The higher the kilowatt rating of a particular electrical device, the more electricity it consumes.

How is my account calculated?Your account is billed on a periodic cycle. You will have a start reading and an end reading. The difference between the two is your electricity usage for that period. Your usage is then multiplied by the tariff rate to arrive at an N$ value.

Example: Start reading – (1st of a new month) = 85 354 kWhEnd reading – (30th) = 86 901 kWhUsage for 30 days – 1 547 kWh

CalculationsThe 1st 250 units x 1.72 = N$430The next 500 units x 1.85 = N$925

The remaining 797 Units x 2.060 = N$1 641.82Basic Charges 40 Amps x 8.50 = N$340ECB Levy – 1547 x 0.0160 = N$24.75NEF Levy – 1547 x 0.0108 = N$16.71Total for the month = N$3 378.28

Please refer to page 40 and 41 for a sample electricity account and further explanations. Note: (Not applicable to industrial & Time of Use tariffs. The Basic Charge used in this example does not apply to Uis).

What do I do if I do not receive my electricity account?In the unlikely event that you do not receive your electricity account, please contact the Call Centre on 064 214 680. You could also visit one of our Customer Care Offices to query the outstanding amount for payment and request a copy of the current invoice if required.

Where else can I pay my electricity account?Payment for electricity services can only be made at the Erongo RED Customers Care Offices. Payments can also be done via internet banking, direct debit or by means of cheques. Please refer to Page 39 and 44 of this booklet for a list of all our Customer Care Offices and banking details respectively.

What can I do if I suspect that my meter is faulty?If you suspect that your meter reading is not in accordance with your consumption as a result of a meter fault, you may request for a meter test to be carried out. This process is subject to a meter test fee. Please refer to Page 34-37 of this booklet for other regulated tariffs or contact one of our Customer Care and Paypoint Offices for further advice and information.


Location Tel Fax

Head Office 214-600 214-601

Walvis Bay

Technical 217-600 204-574

Call Centre 214 - 680 200 691

Head Office Pay Point 214-600 214-601

Narraville Pay Point 214-600 214-601

Kuisebmund Pay Point 214-600 214-601

After hours (Technical) 081-129 3875

After hours (Credit Control) 081-124 5823 081-127 9471

After Hours (Call Centre) 081-1665058

Swakopmund "413 650" "461-887"

Technical 413-600 413-601

Apex Park Office 413-650 461-887

Mondesa 413-618/9 461-198



Henties Bay 500-560 500-570



Omaruru 572-600 572-601



Arandis 510-444 510-445



Usakos 530-772 530-773



Karibib 550-996 550-997



Uis 504-224 504-225



"After hours (Credit Control)" "081 127 9469" "081-127-9471"

E R O N G O R E D C O N TA C T S

Avoid the hassles of queues, pay your electricity account via Internet banking. Remember to send us the transaction sheet as proof of payment. Your account number (in full) must appear as the transaction reference. When making direct deposits, Internet payments or multiple account payments with one deposit, fax the proof of payment to Erongo RED to 064-214 249 or e-mail to [email protected]

TOWN VENDOR NAME CONTACT DETAILS

Walvis Bay Omega Shell Garage Johan 064 – 206 713

Walvis Bay Makarios Mini Market and Take Away

Gerhard Snyders 081 1488028

Walvis Bay Alfa Service Station Johan Theron 064 – 205987

Walvis Bay Pick n Pay Supermarket Ismael 064 – 205911

Swakopmund Engen Truckport Adel/Jens 064 – 416 00

Swakopmund W&B Stores Coastal Janet/Uno 064- 415517

Swakopmund/ Walvis Bay Woermann Brock Sally 064 – 415 501

Arandis Arandis Puma Service Josephine 064 – 510 101

Henties Bay Henties Bay Spar Johan 064 – 500 130

Henties Bay Ok Value Yamunyoko, Omdel Reinhold 064 – 500 516 / 0811 719 2104

Karibib OK Grocer Foods Engela / Bernard 064 – 550 133

Karibib Wilson Supermarket Rosalie 081 234 7741

Omaruru Lucky 7, Checka Pu Jacka Jack 081 206 2399

Omaruru Omaruru Spar Mercia Tsuses 064- 570 209

Omaruru AGRA Omaruru Jack 064 - 571481

Uis One Stop Butchery Kephas Gariseb 081 280 7844

Usakos Engen Service Station Colin 064 – 530 026

Usakos New Edition No. 2 Juliane Joseph 064- 530592

Spitzkoppe Spizkoppe Vendor A Maletzky 081 249 2875

Okombahe Okombahe Vendor Harold Tjongarero 081 340 5400

Omatjete Omatjete Contact Winkel Oscar Kauteza 081 223 5091

Otjohorongo Otjohorongo Contact Winkel Oscar Kauteza 081 223 5091

Otjimbingwe Otjimbingwe General Dealer Ingrid Nguno-vandu

081 214 8764

Tubusis Tubusis Immanuel Xoagub 081 3100 782

ERONGO RED’S SUPPER VENDORS Omaruru Jack 064 571481

Mobi Cash Payment Solutions Sedrick von Turah 061 245554

NetVend Metering Solutions Carusoe van der Merwe

061 424950

Sandulela Telecoms Allan Hiebner +27 21 425 0948

Starlite Christine Dieterle 061 25 55 65

Tusk Mobile Julia Shea 061 301454

E R O N G O R E D P R E PA I D V E N D O R S

For all pre-paid electricity after hours queries please contact following numbers below:

TOWNS and Settlement Areas Contact Details

Walvis Bay 081 141 2476

Swakopmund, Henties Bay and Arandis 081 141 2476

Karibib, Omaruru, Usakos, Uis, Spitzkoppe, Omatjette, Otjimbingwe, Okombahe, Anixab, Tubusis, Ozondati, Otjihorongo.

081 141 2476



Above: Erongo RED staff handing over their donations collected through the

company’s ‘Bare feet Initiative’ to the Faith Orphanage Home.

Above: Chief Executive Officer, Robert Kahimise handing over cutlery and 60

mattresses to the #Oë‡Gâb Primary School’s Hostel in Tubusis.

C S R P I C T U R E S


Above: Erongo RED CSR Committee Chairperson, Mr. Daniel Kuzatjike handing over

40 mattresses towards the Erongo Hostel in Usakos.

Above: Erongo RED CSR Committee Chairperson, Mr. Daniel Kuzatjike handing

over three industrial sewing machines to the Huisenra Taradi Community Project in

Usakos.


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Erongo RED Building91 Hage Geingob Street

Walvis BayTel: +264 (64) 214 600Fax: +264 (64) 214 601

TARIFFS - · PDF file... (Over 10 MVA) 34 Other Regulated Tariffs (2015/2016) 38 Time of Use...

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Transcript of TARIFFS - · PDF file... (Over 10 MVA) 34 Other Regulated Tariffs (2015/2016) 38 Time of Use...