What is Helpdesk?

Help Desk is how Indirect Procurement Center of Excellence handles incoming problems coming

in from the Store Research Center

Different Processes Under HELPDESK

Central Sourcing Operations (CSO)

Fixture Procurement (FX)

Material Handling,

Finishes and Equipment

(MHFE)

What are fixtures?

Fixtures is equipment in a store used to display product on the selling floor – i.e. gondola, softlines rack, gondola-type fixtures. Many of these items are sourced and purchased by Indirect Procurement (IP), a team in Property Development Operations. The term "fixture" may refer to many different things.

What we do? The Fixture Procurement Team is responsible for the sourcing,

procurement and vendor management of fixture materials.

Different types of Fixtures.

Hardlines• A store department or product line primarily consisting of

merchandise such as hardware, housewares, automotive, electronics, sporting goods, aids or toys.

Softlines• A store department or product line primarily consisting of

merchandise such as clothing, footwear, jewellery, linens and towels

Categories of fixturesElectronics/

EntertainmentGrocery/Super target Wire Racking/Tables

Entry Rail/Cart Rail Pharmacy/Clinic Corner Guards

Home MISC Wire

Hardlines Accessories(Other than

Electronic/Entertainment)

Label Holders Adhesive dividers Zone Assist

Peghooks Gift/Greeting cards Seasonal Tables

Bike wall Checklanes Health and Beauty

Requests are received in Two forms

KANA• Kana is an application where we receive the store requests with regard

to Helpdesk queries.

Outlook• Fixture.Purchasing is a mailbox managed by the Centre of Excellence

team in Target India and HQ which involves answering requests pertaining to Non – Transitional Requests coming mostly from the stores.

Types of Requests we receive from the stores

Requests for part numbers/Fixture Numbers/Adhoc Fixtures.

Request for Order Tracking/Order Received damaged/return order/Cancel Order/Expedite Order.

Request to place order for Restricted part numbers.

New Vendor Request (Outlook Request)

S-Change Requests

Application and Sources

Outlook Mailbox

Kana

Ariba Catalogue (SAP)

HAL

Fixture Search

Sharepoint – Apparel and Accessories guides, Vendor contact , Work Bench, Knowledge Articles.

Collaboration with Analysts

• Mackenzie ClarkUS Fixture Accessories: A&A , Beauty and Cosmetics -

• Michaela WinemanUS Fixture Accessories: Hardlines

• Jody WilsonUS Planned Fixtures: Merchandise Remodels(MR’s) New Store and Traditional Remodels.

• Maggie SteinbergUS Merchandise Displays, Perfect placement and Vendor Supplied

• Katie GrayCanada Planned Fixtures: Special Projects(Planned and Accessories)

• Ben ArnalCanada Fixture Accessories : A&A, Hardlines

• Jessica SchreinerCanada Perfect placement

• Kirsten Thompson.Retrofits

Collaboration with Sourcing Specialists

• Amy HallerElectronics/Entertainment, Grocery/Super target, Wire Racking/Tables, Entry Rail/Cart Rail, Pharmacy/Clinic, Corner Guards

• Josh Cerqua

Home, MISC Wire, Hardlines Accessories(Other than Electronic/Entertainment), Label Holders, Adhesive dividers, Zone Assist, Peghooks, Gift/Greeting cards, Seasonal Tables, Bike wall, Checklanes

• Laura Strait

Health and Beauty, Gondola, Food Avenue/Starbucks Millwork, FS Seating, Perfect placement

• Tina EastinA&A, Portrait/Optical, Lockers, Magazines/Candy Racks, Recycle Bins/Cart wipes, Front End(Checklane/,GS/FR/Mac/Office/Kiosks/Adboard)

Virtual Tourhttp://trainpropdev.target.com/Prototype/360Tour/Target_map_ext.html

Fixtures