TapTarget Messenger: mobile customer service in your app
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TapTarget Messenger: Mobile customer service V1.2 18/08/2014
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niko-nelissen -
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TapTarget is a mobile platform for customer engagement and customer service. TapTarget Messenger is the customer service module, which can easily be integrated into your own mobile app. Provide personalized and contextual customer service in your mobile app using chat, voice and call-back.
Transcript of TapTarget Messenger: mobile customer service in your app
TapTarget Messenger: Mobile customer serviceV1.2 18/08/2014
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About Taptarget
TapTarget is a mobile customer engagement & customer service platform.
Mobile marketing automation Mobile customer service
More info ? Visit www.taptarget.com
MESSENGER IN APPTapTarget Messenger is TapTarget’s messaging component, designed for personalized mobile customer engagement and customer service
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Push in-app messages
For native apps and web apps
Send personalized in-app messages based on user activity, location and context
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Smart contact button
Easily integrate a smart contact button in your app
On product detail screens, in menu’s, in navigation bar...
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Messenger: chat features
Messenger module integrates with any app (native & web apps)
Allows app users to ask questions, contact sales or support...
Live chat and asynchronous messaging supported
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Messenger: call features
User can choose between chat & call
Call features include “call now”, call-back, visual IVR and live waiting times
Integrates with your Vocalcom contact center software
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Messenger: visual IVR
User can select a topic before starting a chat or call conversation.
The visual IVR defines the routing of the chat or call message.
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Messenger: select an available agent
User can select one of the available agents.
For each agent the available communication channels are shown.
BACKEND
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View app users, filtered by lead score, activity...
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Send personal messages to app users
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Answer incoming messages
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Answer users based on their profile & context
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Configure the Messenger in the app
INTEGRATIONTapTarget Messenger integrates with your contact center
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Provide 360° view of caller to your agents
Real-time feedbackon waiting times etc.
User context,location, interests360° view on caller Omni-channel apps
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Dynamic call & chat routing based on user context, location and current topic
Questions ? Call now ! and talk about this model
John is looking for a new car. He uses the app to discover models, look at prices and view technical specs.
He discovers a model that he likes, but he has a few questions.
He clicks the smart “Call now” button.
John is instantly connected to the contact center, to an operator specialized in this specific model. No IVR !
John’s call is automatically routed to the right operator, based on his topic (the car model he is viewing), John’s context is transferred to the contact center : language,
location, page, choice, ….
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Vocalcom integration
When a call or chat is initiated with the Smart Call Button, a dashboard is automatically displayed for the best skilled operator, with the full user profile.The agent has full access to the customer information:
• Current topic the caller is looking at in the app or on the website• Current location of user• User top interests• Full user profile and user context (activity, location…)• The product or pages that customer has been looking for• All customer interactions with the contact center• CRM data from your CRM system
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Contact us
Europe (HQ)Grauwpoort 1B-9000 [email protected]+32 9 298 01 92
BrazilAv. Chucri Zaidan 1550 CJ 905Sao Paulo [email protected]+55 11 3588 0400
Turkeyİnşirah Sk 25,
Beşiktaş, 34342 Bebek [email protected]
