Tapping Into The Power of Community
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Transcript of Tapping Into The Power of Community
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TAPPING INTO THE POWER OFCOMMUNITY
Command CenterNathan Freitas
@natespeak
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Where We Were a Year Ago
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@kendallSF@mariaignatova
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@natespeak
@aeschenburg
@jaredmpaul
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Conversation Volume
80,000Brand MentionsEach Month
#@
!?
26,000Read by the Community Team
1,200Actively Engaged
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What Types of Posts Do We See?
ideas
arghwins
sales
help
news
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help
@salesforce can I build a dash that shows trends? EG number of calls made each week for the last 10 weeks?
Tyler Hogge @thogge 16m
@thogge your best bet is to post it to our answers forum: http://answers.salesforce.com or you can use #askforce to reach our twitter community.
Salesforce @salesforce 2m
Tweets
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help
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helphelp
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Why Use Answers?• 2+ Answers Per Question
• More Powerful Search
• More than 140 Characters
• Upload Images
• Clarify Questions
• Mark Best Answer
help
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help@christophera owe you. Much appreciated.Tyler Hogge @thogge 3m
@salesforce can I build a dash that shows trends? EG number of calls made each week for the last 10 weeks?
Tyler Hogge @thogge 1h
@thogge your best bet is to post tour our answers forum: http://answers.salesforce.com or you can use #askforce to reach our twitter community.
Salesforce @salesforce 1h
@thogge Yes, if calls are logged as tasks, you can create a summarized report by created date and display a trend line on db #askforce
Christopher Eikanger @christopherea 30m
@thogge do a matrix summary report with create date (summarized by week/month) and rep name on the second column.
Christopher Eikanger @christopherea 29m
Tweets
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help
argh
@SalesforceHulk sorry to hear that you’re running into trouble. Log a case at http://help.salesforce.com and we’ll give you a call to figure it out.
Salesforce @salesforce 1m
HULK IS SAD. HULK CANNOT SEE CAMPAIGNS TAB. IF NO HELP HULK SMASH!
SALESFORCE HULK @SALESFORCEHULK 18m
Tweets
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help
argh
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help
argh
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winsSuccess
Inno
vatio
n
HeroCollaboration
Sale
sfor
ce N
inja
Breakthrough
Knowledge
Trust
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@EgoTurns Thanks for the feedback, make sure to vote up the idea on the IdeaExchange! bit.ly/qpFUER
Salesforce @salesforce 1m
I really love Salesforce, but I’d love it more if I could mass edit my email templates.
Mel @EgoTurns 58m
ideasTweets
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ideas
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Ideasideas
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ideas
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28,980 Ideas
1,698 Comments / Month
9,447 Votes / Month
1,016 Delivered Ideas
ideas
Closed Loop Process for Innovation
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ideas
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winsI am determined to become a @salesforce #MVP!Brent Downey @brentdowney 24m
again and again - really amazed with SFDC’s platform scalability
Eitan Saban @EitanSaban 46m
Just #overheard from @salesforceQueen: “Sometimes salesforce makes me too excited to sleep.” #DF12Ready
Beaky Webster @BeckyMaeW 1h
@salesforce Thanks! The best part? We can count our relationship in DFs. We started dating a month before I went to my first @Dreamforce
Becka D @sfdc_nerd 39m
Upgrading to @salesforce Unlimited Edition. Suuuuuuuuper stoked right now!
Erik Eklund @ErikEklundMKE 58m
Now I’m @salesforce @salescloud and @servicecloud certified! @salesforcecert #goodnews
NLWidder @NLWidder 15m
Tweets
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wins
I am determined to become a @salesforce #MVP!Brent Downey @brentdowney 24m
@TooSaaSy drank half my Guinness last night at #Tour2DF. I would have bought you your own pic.twitter.com/xjvvAH1U
Jeff Grosse @CRMFYI 4m
@salesforce Thanks! The best part? We can count our relationship in DFs. We started dating a month before I went to my first @Dreamforce
Becka D @sfdc_nerd 39m
You know what will be really cool? @benioff having an empty chair at #df12 opening and talking to Larry.
Krish @krishnan 1m
Now I’m @salesforce @salescloud and @servicecloud certified! @salesforcecert #goodnews
NLWidder @NLWidder 15m
Boom! http://youtu.be/GT4QM86txC4 #ChatterMeMaybeGary Polmater @DarthGary 2s
Tweets
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Dreamforce Command Center
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TAPPING INTO THE POWER OFCOMMUNITY
Command CenterNathan Freitas
@natespeak