Tanker Operator Conference Athens 2017219992f81de85fc7c41d... · © Marine Operations and Assurance...

© Marine Operations and Assurance Management Solutions Ltd

Martin L Shaw MBA C Eng C Mar Eng FI Mar EST AFNI

Managing Director Marine Operations and Assurance Management Solutions Ltd

Tanker Operator Conference Athens 2017

Focussing on People




Chairman’s Introduction

Tanker Operator

Conference Athens 2017


Admin

• Mobile phones on silent

• If you have to take a call please take it outside

• Breaks and lunch long enough for calls

• More importantly breaks and lunch are time to talk

• The implied contract between speaker and audience – Speaker leaves time for questions (panel session )

– Ask lots of questions

– Say who you are and where you are from

– Clear concise questions


Agenda

0915 Chairman’s Introduction

0930 Getting the Balance Right Martin Shaw

1000 The Human Factor in Shipping Panis Kourkountis

1030 Break

1100 Reducing Paperwork Theophanis Theophanous

1130 Fleet Management and Org. Structure Ioannis Makris

1200 How technology might help Dimitris Lyras

1230 Panel Session

1300 Lunch

1400 Improving Environmental Performance Jakob Buus Peterson

1430 Ship Performance Monitoring Frank Paleokrassas

1500 Panel Session Speakers and Theofona Saripa

1545 Close


Focussing on People


IMO view of Human Element

The human element is a complex multi-dimensional issue that affects maritime safety and marine environmental protection. It involves the entire spectrum of human activities performed by ships' crews, shore based management, regulatory bodies, recognized organizations, shipyards, legislators, and other relevant parties, all of whom need to cooperate to address human element issues effectively

What does it say…its about everything and its all connected…….

What does it not mention….people…….

How many human elements do you employ?


Evolution

• Apes

• Neanderthals

• Humans

• People

• Personnel

• Human – Resources

– Error - The defective component

– Factors/Element

• Human Contribution …. getting better

• Human Centred … the way to go but…

• Ban adjectives its about a noun … people


Its all connected-the Septigon

Group Onboard Leadership and Management Onboard living

Technology Equipment and System Design Information

Physical Environment Vessel Layout Engine Room Layout Environment

Individual Personal Physical characteristics Technical Skills Non Technical

Practice Engineering Practice

Operations Maintenance

Society and Culture Formal Culture Informal Culture

Organisational Environment Policy and Strategy Motivation Culture Leadership Procedures Compliance Systems

After Thomas Koester and Michelle Grech … Human Factors in the Maritime Domain




Getting the Balance Right

Tanker Operator

Conference Athens 2017


Outline

• The Problem

• Balancing What

• Performance and History

• Complexity

• The Machine

• Make the right choice


The Problem

‘Things that have never happened before happen every day’

Scott Sagan The Limits of Safety

‘In the marine industry things that have happened before happen every day in different ways’

Shaw’s corollary

The only way to deal with the unexpected is by being resilient.

You cannot write procedures for the unexpected it needs the right people!!!


Balancing What?


Balancing Performance/Protection

PR

OTE

CTI

ON

PROFITABILITY

After James Reason Managing the Risks of Organisational Accidents


Balance of Leadership

Directing

Managing Leading

Directing Developing Strategy Building the Organisation Outward Focus

Managing Resourcing Organising Controlling Performance

Leading Motivating Individual Teams Tasks Based on the Art of Action by Stephen Bungay


History


Good News and Bad News?

ISM Code

New Vessels Double Hull

Development of Port State and Vetting

Erika/ Prestige

Tightening of SOLAS MARPOL STCW

ISPS

SECA’s

Piracy

Building Boom

Low Freight Rates

TMSA1 TMSA2

Ballast water Ship Efficiency

GHG MLC

TMSA3 New ISO9001

Etc

IGS COW Steering Gear SBT etc.


Complexity


Other Traders 100+

Tankers (10,000+)

Tanker Companies (1,000+)

Port s (1000+)

OCIMF Members

100+

Other Charterer /Terminal Vetting

Organisations 50-100

Other Industry Organisations

(10+)

Other Port State

MOU’s (10+)

Other Port

States (100+)

Recognised Organisations (RO’s)/Class (30+)

IMO Member States (170+)

Complex Industry IMO

Flag state

RO/Class RO/Class

Shipbuilder Design & Build

Port

Tanker

Requirements •Contract •Specification •Modifications

Feedback •Plans •Sea trial data •Certificates

Requirements •SOLAS •MARPOL

Requirements •Class Rules •Surveys

•Surveys •Certificates •Audits

Requirements •SOLAS •MARPOL •ISM

Company

IACS

•SOLAS •MARPOL •STCW •ISM

•Arrival Documents •Cargo Documents

•National Laws •Port Regulations •Terminal Regulations

Port State

MOU

Port State inspection Detention/Sanction

Feed

bac

k In

spec

tio

n D

eten

tio

n/S

anct

ion

Inspection Detention/Sanction

Targeting Data

Public Domain

Info

Ran

kin

gs, b

lack

listi

ng

OCIMF

Vetting Org

ICS

SIRE

SIRE Ship Inspector

SIRE Inspection

SIR

E In

spec

tio

n

Rep

ort

Req

uir

emen

ts S

IRE

VIQ

Req

ues

t fo

r In

spec

tio

n

Operation

SIRE Inspection from initiating company

Owner Response

SIRE Reports

SOLAS,MARPOL,STCW,ISM

ICS Codes Guides

OCIMF Codes Guides

TMSA

Insurance Industry

Casualty Data

Terminal Feedback

Trader Vetting Clause

Vetting Status Feedback

Maintain Design

and Build

TMSA

Rankings, blacklisting


What is complexity?-definition

Complex System as a whole cannot be

understood by individuals Changes generate emergent rather

than designed behaviour

Complicated

Can be modelled and understood with some effort

Changes may generate surprises

Simple

Understood by everyone Changes are predictable

Incr

ease

Un

der

stan

din

g

Red

uce

Co

mp

lexi

ty


Serving the Machine


The Machine

PLAN

DO

CHECK

ACT

Process - the Machine

System Requirements

Gearing


The Machine

PLAN

DO

CHECK

ACT

Cranking up the machine-1990’s

• Hull and Machinery

– New Ships/Scrapping

– Maintenance Spend

– Class/IACS

– Enhanced Surveys

– CAP’s

ISM ISO9000

Owner Audits

Manual Systems


The Machine

PLAN

DO

CHECK

ACT

Cranking up the machine-2010’s

• Variable Freight Rates

• Deep-water Horizon Effect

• More Vetting Organisations

• Changing Customer Base

• Environment

• Brexit, Trump what next?

ISM ISO9000

ISO14001 Owner Audits

TMSA

Computer QA systems

Bonus/incentive KPI’s

Wrong QA Manager Wrong Conclusions


Stupid Clever

Industrious

Lazy “They are suited for the highest office”

“They make excellent staff officers, ensuring every detail is properly considered”

“Leave them alone, they do no harm ”

“These people are a menace and must be fired at once. They create irrelevant work for everybody”

The Wrong QA Manager

Von Manstein’s Matrix of German Army Officers


From ‘The Art of Action’ by Stephen Bungay

Outcomes

Plans Actions Alignment Gap

Actions don’t match plans

Effects Gap Outcomes don't deliver

Plans

Knowledge Gap We don’t know enough

To plan properly

Drawing the Wrong Conclusions

Analysis Paralysis

Add more Rules

Add more Compliance


How does it feel on board?

?

Conflicting Goals

Your priority is safety, emissions, greenhouse gas piracy, security, making money,

doing things quicker, ballast

water, doing the paperwork

Duplicate /Conflicting Requirements

You need to follow the owners, charterers,

flag states, port states, terminals rules and

the qa system, chartering , accounts,

purchasing department, procedures

Systems Communications

ISO9001 ISO14001

ISM ISPS

SIRE/CDI TMSA

Budgets Planned Maintenance Spare Gear and Stores

Risk Assessments Incident Reports

Near Misses Port and Cargo Info


Choices


Shipping Company

What? Direction/Strategy

Core Activity Scale and Markets

Goals/Goal Conflicts

How? Performance Management

Structure Systems Change

Technology

Why? Values Culture

Motivation

Choices-Its your Company Flag State

Legislation/ Compliance

Safe Efficient and Reliable

Operation

Corporate

Customers

Litigation

Media

Markets

Best Practice


Put people at the centre.

Train them •Professional •Human Element •Management

Retain them •Long term contracts •Fair pay •Living conditions •Respect

Motivate them •Communicate direction •Involve them/listen •Sensible reward •Just culture

Believe in them •Trust •Delegation •Decisions


Conclusions

• People .. Valuable not just a defective component

• Its all connected.

• Find the right balance for your business.

• Don’t just serve the machine.

• Is it complex or do we make it complex?

• The answer is not always process.

• Make the right choices its your business.

• Get the right people and keep them.

• If you want resilience put people at the centre and design hardware and systems around them.

• Its about People not ‘human………….’

Tanker Operator Conference Athens 2017219992f81de85fc7c41d... · © Marine Operations and Assurance...

Documents

Transcript of Tanker Operator Conference Athens 2017219992f81de85fc7c41d... · © Marine Operations and Assurance...