Tammy Powlas Sue Keohan SAP M d ASUG SAP Mentors and … · 2019. 11. 12. · Workflow Developers...

]Worldwide Ways of WorkflowTammy Powlas

Sue KeohanSAP M d ASUG SAP Mentors and ASUG

VolunteersPMC113PMC113

CHAVONE JACOBS[ASUG INSTALLATION MEMBER MEMBER SINCE: 2003

COREY PEARSON[ASUG INSTALLATION MEMBER MEMBER SINCE: 2008

ALLAN FISHER[ASUG INSTALLATION MEMBER MEMBER SINCE: 2008

[ Fairfax Water

Largest Water Utility in Virginia1 7 million customers1.7 million customersAAA bond rating400 employeesp yFairfax Water produces, on average, 160 million gallons of water per day.O f 5 V h f F f One out of every 5 Virginians gets their water from Fairfax Water

Real Experience. Real Advantage. 2

[MIT Lincoln Laboratory

Westford, MA Kwajalein, Marshall Islands

Socorro, NM Lexington, MA

MissionOrlando, FLOrlando, FL

Technology in Support of National SecurityStaff Main Roles FY08 Funding

DoD: $635MN D D $53M

Technical: 1450S 1100

• System architecture engineeringL h l d l

Real Experience. Real Advantage.

Non-DoD: $53MTotal: $688M

Support: 1100Total: 2550

• Long-term technology development• Rapid system prototyping and transition

[ Learning Points

Brief Review of the 2010 Worldwide Workflow Survey ResultsReview Best Practices Highlighted in the SurveyReview Best Practices Highlighted in the SurveyLearn actions taken as a result of the SurveyLearn how BRF Plus is an additive feature to Workflow


[ Learning Points

Brief Review of the Worldwide Workflow Survey ResultsReview Best Practices Highlighted in the SurveyReview Best Practices Highlighted in the SurveyLearn actions taken as a result of the SurveyLearn how BRF Plus is an additive feature to Workflow


[ Workflow Survey Summary Results

The response to this survey was outstanding. We had 179 respondents over a period of March to May, and although that p p y, gmay not sound like a lot, this survey was pretty comprehensive and time-consuming to fill out.Wh k d f it i id d Where we asked for write-in answers, many provided thoughtful remarks.97% said that SAP Workflow was important or critical to your p ycore business processes.By far, most of the respondents are on ECC 6. BW and SRM

h hi h i l iare the next highest implementations


[ Where did the survey responses come from?42% of the responses came from the United States, p ,12% India, 9% Germany, 8% Canada, 7% Australia.


[ How important is workflow to your company’s core business practice?business practice?

97% said Workflow was important to your


company’s core business practice

[ Workflow Survey Summary Results, Continued

Workflow development is done about equally by in-house developers and consultantspMost wanted Certification brought back!Most do not have an archiving strategy for core business process dataMany “hats” of a workflow developer – most are dedicated Workflow Developers but many are also ABAP developersWorkflow Developers, but many are also ABAP developers.Top responses for 2010 came from Manufacturing, followed by Consulting, IT Software, Utilities industries80% of the respondents indicated that they the SAP Gui inbox to deliver workflow items with almost half also using the Universal Worklist


Universal Worklist

9

[ Learning Points



[ Best Practices Highlighted in Survey

Old Technical Log FeatureFinding SAP Standard Workflow TemplatesFinding SAP Standard Workflow TemplatesError HandlingCreating Test Data From ReferencegArchiving Workflows


[ Old Technical Log

The number one comment on the Workflow Survey was "Bring Back the old technical log“. Common comment: “The g gnew logs don't show the same level of detail as this old log. It is nice to have different views on the log, but there should always be a very detailed one for the administrator”be a very detailed one for the administratorThe trick is to select CTRL-P when you get to the technical view.Also check OSS note 1239325 where you can turn the technical log back on


[

DEMOOld Technical Log CTRL-P OSS Note

DEMOhttp://tinyurl.com/25p62ac


[ Finding SAP Standard Workflows

Comment: It is difficult to find SAP Standard Workflows. How can I find them?Comment: “It would be nice if SAP would make it easier to find the delivered workflows”Response: You need to go to SWDD to find these.


[

DEMOFinding SAP Standard Workflows

DEMOhttp://tinyurl.com/37j3dkt


[ Consistent Error Handling

Feedback was that most people wait to find an error in Workflow instead of being proactive about it – from the g phelpdesk or user notifies them by e-mailConsider using SWI2_DIAG, as it allows you to check for

k it t i i work items containing errorsIt lists by cause of error and allows diagnosis of errors


[

DEMOError handling

http://tinyurl com/3yo7ugdDEMO http://tinyurl.com/3yo7ugd


[ “Easy Way to Create Test Data”

A comment was made “I want an easy way to create test data”Consider using SWUS WITH REFERENCE This little-known Consider using SWUS_WITH_REFERENCE. This little known transaction, Start Workflow with Reference, SWUS_WITH_REFERENCE, will provide you a quick way to d li t t t d t t t t d d b kfl duplicate test data to test and debug your workflows.


[ Start Workflow with Reference

The purpose of this transaction is to create data with reference to an existing work item. To use this, execute a g ,workflow, note the work item id, and enter the work item id in the workflow entry sectionO t d t thi t ti i t it t t t One suggested way to use this transaction is to use it to test all branches of your workflow such as approve, reject, cancel. You no longer need to create multiple sets of data anymore, just start the workflow with reference.


[ Transaction SWUS_WITH_REFERENCE


[ Uses of SWUS_WITH_REFERENCE

Quickly create workflows for each branch – accept, reject, and cancel – without taking the time to create new data each timegThen use these test each branch of the workflow

Return on Investment:This transaction will save time in testing workflows.


[

DEMOStart Workflow with Reference

DEMOWhite Paper:


http://tinyurl.com/27wma8o

[ Do you have an archiving strategy for your workflow items? items?


[ Archiving

“Archiving helps you control your data growth and system performance” The overall steps are shown system performance . The overall steps are shown here:

Source: ASUG Data Archiving 101 Presentation – J.


g JMalfetti, R. Jackson

[ Archiving Terms

ArchivingDuring archiving, documents are transferred from the source system to another location, leaving behind an index to the new location so the documents can be found as required

Residence Period (SAP term)The length of time documents remain in the on-line data base

Retention PeriodThe length of time a document must be available (location independent), driven by legal g ( p ) y grequirements

RetrievalThe process of finding/viewing the original document/data

BackuppThe process of copying data at a point in time to manage risk of loss in case of a non-recoverable event, at the data base level

RestoreThe process of using a backup copy of the data to create the current on-line version of p g p pythe data, at the database level.

SOURCE: ASUG 101 For Data Archiving PresentationWorkflow Administrator should be archiving work items


Workflow Administrator should be archiving work items

25

[ Archiving Workflows

Most of us are not archiving Workflow ItemsArchiving object is WORKITEMArchiving object is WORKITEM

Can use standard archiving utilitiesOnly cancelled or closed work items are eligible for archiving.

Archiving is typically ignored until the disks are almost full, and database indexes are clogging the system. Need to determine how often archiving takes placeNeed to determine how often archiving takes placeBest practice is to make it part of blueprintCountry specific retention periods need to be consideredCountry specific retention periods need to be considered

Consider creating country-specific templates to allow flexibility with archiving retention period


[

DEMOArchiving Work Items

DEMOWhite Paper:


http://tinyurl.com/22q8kqa

[ Learning Points



[ Strategy

Align with Mobility strategy of SAP, ensuring Workflow can be delivered to anyone, anywhere; in line with 2015 goal to reach y , y ; g1 billion peopleBring back Workflow Certification – associate, master,

f i l t t h ld t b diffi lt 4 6 t t professional; test should not be as difficult as 4.6c test was Work with SAP’s Best Built Apps initiative on Workflow StandardsProvide state-of-the-art, user focused inbox for professional office-based users


[ Strategy, continued

Enable cross functional/system workflow design, execution, monitoring, and administrationg,Integrate Workflow and BRF+ complementary to BPM/BRMReduce Total Cost of Ownership by harmonizing and integrating BPM and Workflow through the use of industry standards such as BPMNProvide state-of-the-art design environmentProvide state-of-the-art design environment


[ Is Workflow Dead?

The Best Built Apps team had to say - 'SAP also recommends that ISVs use the SAP Business Workflow tool for workflows within a pure, ABAP single-instance application.' http://www.sdn.sap.com/irj/sdn/bestbuiltapps


[ Responding to the Survey Results – What did we do?

Worked with SAPContinuous Improvement – e g requested simple changes to Continuous Improvement e.g. requested simple changes to reports/screen formats, usability, performanceEducating the CommunityDeveloping Workflow Best PracticesRequested simple changes to reports/screen formats, usability, performanceperformanceWork with SAP Best Built Apps teamWork with Mobility teamWork with Mobility team


[ Workflow Certification

Frequent survey comment was that good Workflow consultants are hard to findWorkflow certification tests ended in 2006Attend this session for an update on certification!


[ Requests for Changes

Requests for changes came from several groups:The Workflow SurveyThe Workflow SurveyThe VNSG User GroupThe Workflow Group on LinkedIn

We categorized these as follows:Inbox and End-user FunctionalityDevelopmentDevelopmentAdministration/Runtime/Integration


[ Use Cases

A use case captures the “contract” between stakeholders of a system about its behavior under various system conditionsy yThe primary actor initiates an interaction with the system to accomplish some goal

WF Admin

End User

Developer

WF Admin


eve ope

[ Use Cases

Developer – Development

End User – Inbox and End user Functionality

Workflow Administrator – Administration/Integration/Run time


[ Developer Use Case

Actor: Workflow DeveloperDescription: Developing WorkflowsDescription: Developing WorkflowsSuccessful criteria: Unified, integrated development environment with Object-Oriented Support

Components:I d EdImproved EditorOO SupportOO Migration PathOO Migration PathEasier to Make Web Service/SOA IntegrationBPMN Export/Import Feature to Workflow


po t/ po t eatu e to Wo ow

37

[ Developer: Use Case to Create/Change Code

Today’s WF Editor vs. ECC 6.0 New ABAP Editor

BIT611 “still same archaic BOR editor”


BIT611 still same archaic BOR editor

[ Why Use Classes?

Per SAP course BIT 611:It’s the way forwardIt s the way forwardStandard SAP applications are using classesModern editor and improved coding standardsp gClever bindings using functional methodsUsage is not limited to workflowMaintainable by developers without workflow knowledge


[ Why not use Classes?

Per course BIT611:More up front “do it yourself” work when creating a classMore up front do it yourself work when creating a classKnowledge of OO syntax is required1000+ BOR object types exist and can be used

Not a matter of replacing code fragments in macros; a major effort would be needed to convert existing workflow content effort would be needed to convert existing workflow content from BOR to ABAP OO

The effort required to convert the existing body of BOR content to ABAP OO “exceeds the ROI of such an activity”


[ Developer: Object Oriented Support

Method calls of BOR objects cannot be tracked via where used BOR to OO migration pathBOR to OO migration path

BOR to ABAP converterA wizard to generate a Workflow Enabled classA tool to generate a wrapper class for an existing BOR object

Benefits: Benefits: Better quality through consistently enforced coding standardsReduced learning curveg


[ End User Use Case

Actor: End UserDescription: Executes work items from inboxDescription: Executes work items from inboxSuccessful criteria: Provide an inbox strategy that includes mobile workflow

Components:S b h l ll bSubstitution strategy that applies to all inboxesCross application workflow harmonizationImproved integration of web based and mobile user interface Improved integration of web-based and mobile user interface technologies in workflow


[ Workflow Administrator Use Case

Actor: Workflow AdministratorDescription: Successfully manage production workflowsDescription: Successfully manage production workflowsSuccessful criteria: Improved tools for troubleshooting

Components:Improved (consistent) reporting capabilities


[ Today’s Reporting Environment

1) Users need to know arcane business object name

2) Date/time selection not 2) Date/time selection not consistent


[ Strategic Direction - Long range product development

Bring back Workflow Certification – associate, master, professional; test should not be as difficult as 4.6c test was p ;Work with BestBuiltApps to develop guidelines for WorkflowCross functional / system workflowComplementary to BPM/BRF+


[ Learning Points



[ BRF Plus

Coming with NetWeaver 7.02 EhP 2, Business Suite EhP 5 (Ramp Up planned in Q3)( p p p Q )

Source: SAP


[ BRF Plus

Completely integrated into ABAP environmentNo additional hardware or software to useNo additional hardware or software to useSome licensingPerformance is highly optimized


[ BRF Plus Ruleset can call Workflow

Magic is in ruleset; a collection of 1 or more rulesRuleset can call Workflow

Source: SAP


[ Return on Investment

Start adopting many of the lessons learned and best practices you may not be using today.y y g yThe last significant enhancements to SAP Workflow were delivered in NW2004s; “Ask/ push what SAP can do for you

ith th i t d ll ” A t li P t t with the maintenance dollars you pay”- Australia Post, at SAPPHIRE/ASUG Annual ConferenceMake available to SAP the results of the survey to help bring y p gSAP Business Workflow into the 21st century. The acquisition of Sybase, and improvements to SAP Business Workflow should help SAP reach a billion users by 2015 especially with should help SAP reach a billion users by 2015, especially with its extension to the mobile environment.


[ Best Practices

Start archiving workflows todayUse hidden workflow featuresUse hidden workflow featuresConsider other ways to do error handling


[ Key Learnings

Workflow is not dead – it should be key to any mobile strategyWorkflow is critical/important to many businessesWorkflow is critical/important to many businessesStart adopting the best practices of archiving workflows todayWorkflow Certification


[ Now Available at SAP-Press


All proceeds are donated to Médecins Sans Frontières

[ Questions?

Questions


]

CHAVONE JACOBS[ASUG INSTALLATION MEMBER MEMBER SINCE: 2003

COREY PEARSON[ASUG INSTALLATION MEMBER MEMBER SINCE: 2008

ALLAN FISHER[ASUG INSTALLATION MEMBER MEMBER SINCE: 2008

[ CREDITS

Sue KeohanSue KeohanGinger GatlingGinger GatlingThorsten FranzThorsten FranzMik P k kMike Pokraka


[Thank you for participatingThank you for participating.

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Tammy Powlas Sue Keohan SAP M d ASUG SAP Mentors and … · 2019. 11. 12. · Workflow Developers...

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