Tallinn- Helsinki Tourism in...

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Tallinn- Helsinki Tourism in Twin-Capital Empowering & Designing Twin-Capital Destination Past, Present and Future of Tourism in Greater-Helsinki and Greater-Tallinn area 3.5.2012 1

Transcript of Tallinn- Helsinki Tourism in...

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Tallinn- Helsinki

Tourism in Twin-Capital

Empowering & Designing

Twin-Capital Destination

– Past, Present and Future of Tourism in Greater-Helsinki and Greater-Tallinn area

3.5.2012

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Introduction

Tallinn and Helsinki are together a very attractive tourism destination. While competing as neighboring destinations, the two cities are also completing each other as a part of a larger visitor experience– i.e. coopetiting (cooperative competition).

The different historical and cultural backgrounds provide interesting links to development of tourism in these capital cities.

Tourism in Twin-Capital- project is based on the co-operation of two tourism management schools, Haaga-Helia University of Applied Science and Estonian School of Hotel and Tourism Management EHTE.

Project Managers Kristian Sievers (@haaga-helia.fi) and Ain Hinsberg (@ehte.ee)

3.5.2012

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Tourism in Twin-Capital Present

Collect data and through analysis provide tourism companies and organizations with relevant and current information about tourism in Helsinki and Tallinn.

3.5.2012 3

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Tourism in Twin-Capital Present

• During the next 12 month (March 2012-March 2013) 1000 questionnaires will be collected and analysed

• Main target groups Estonian, Finns and international travellers

• Interviews, probes, observations, focus groups will be used deepen the knowledge and understanding of the behaviour and needs and dreams of different traveller groups

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Methodology and Research Tools

Tourism Statistics analysis (years 2000-2011)

Traveller Survey (collected about 250 / 1000)

Pre and after- visit

EST, FIN, ENG, RUS

Traveller Interviews http://www.youtube.com/watch?v=tPk3sLflSPg&list=PLED00E7A6223EF98A&index=29&feature=plpp_video

Travel Trade Interviews

City Experience survey- during 2012

Observations and focus groups

Content analysis of Tourism Review- sites

3.5.2012

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Helsinki and Tallinn bednights 2000-2011

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0

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3 500 000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

Bed-nights in Helsinki and Tallinn, 2000-2011

Foreign-Hel Domestic-Hel Foreign-Tall Domestic-Tall Total Overnights-Hel Total Overnights-Tall

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Bednights in Helsinki & Tallinn

Helsinki 2000 2011

(Jan-Nov)

Change

Domestic 1 084 542 1 435 832 +32%

Foreign 1 504 502 1 703 706 +13%

Total 2 589 044 3 139 538 +21 %

Tallinn 2000 2011

(Jan-Nov)

Change

Domestic 101861 286 367 +181%

Foreign 908257 2 504 727 +176%

Total 1010118 2 791 094 +176%

3.5.2012

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Helsinki Top 5, 2000-2011

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1 to 5 Top countries for Helsinki, 2000-2011

Russia Great Britain Germany Sweden USA

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Tallinn Top 5, 2000-2011

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Fin

nis

h V

isit

ors

On

ly

1 to 5 Top countries for Tallinn, 2000-2011

Germany Sweden Russia Great Britain/Irleland Finland

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Top 5 Source Markets Helsinki & Tallinn

Helsinki 2000 2011 Change

Russia 138 618 274 965 +98%

Great Britain 179 946 132 519 -26%

Germany 117 077 166 211 +42%

Sweden 145 362 125 495 -14%

USA 134 140 114 309 -15%

Tallinn 2000 2011 Change

Finland 539708 957851 +77%

Germany 42509 160368 +277%

Sweden 69534 110349 +59%

Russia 26821 301408 +1024% Great Britain / Ireland 35834 178641 +398%

3.5.2012

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6 to10 Top countries for Helsinki, 2000-2011

Japan Italy France Spain Netherlands

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0

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40000

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6 to 10 Top countries for Tallinn, 2000-2011

Norway Latvia Italy USA Lithuania

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Helsinki and Tallinn capacity and Occ. Rate 2000-2011

3.5.2012

13

0,00%

10,00%

20,00%

30,00%

40,00%

50,00%

60,00%

70,00%

80,00%

0

2000

4000

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2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

Accomondation capacity and average occupancy rate, Helsinki and Tallinn, 2000-2011

Rooms-Hel Beds-Hel Rooms-Tall Beds-Tall Occu. Rate-Hel Occu. Rate-Tall

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Accommondation Capacity Helsinki & Tallinn

Helsinki 2000 2011 Change

Rooms 7282 8532 +17%

Beds 13819 16513 +19%

Occ. Rate 68,3 % 70,7 %

Av. Price 64,6 64,8 +0,3%

Tallinn 2000 2011 Change

Rooms 3192 7 577 +137%

Beds 5 985 15 377 +157%

Occ. Rate 65 % 60 %

Av. Price 33,7 33 -2,1%

3.5.2012

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Overnights by purpose of visit Helsinki & Tallinn

Helsinki 2000 2011 Change

Leisure 983403 1681480 +71%

Business 1356639 1405651 +4%

Other 288046 52407 -82%

Total 2628088 3139538 +19%

Tallinn 2000 2011 Change

Leisure 626975 2065410 +229%

Business 353860 697773 +97%

Other 29283 27911 -5%

Total 1010118 2791094 +176%

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Passengers at Airports Helsinki and Tallinn

Helsinki 2001 2011 Change

Domestic 2 999 612 2 707 044 -10%

International 7 030 044 12 158 827 +73%

Total 10 029 656 14 865 871 +48%

Tallinn 2000 2011 Change

Domestic 5 727 29 334 +421%

International 553 931 1 883 838 +240%

Total 559 658 1913172 +242%

3.5.2012

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Passenger traffic at the ports of Helsinki and Estonia

Helsinki 2000 2011 Change

Estonia 6 227 000 6 745 699 +8%

Sweden 2 691 000 2 232 757 -17%

Germany 185020 212 912 +15%

Other 147 980 229 964 +55%

Total 9 251 000 9 421 332 +2%

Estonia 2000 2011 Change

Finland 5571381 5595334 +0,4%

Sweden 479579 814338 +70%

Germany 58672 104913 +79%

Other 82202 310538 +278%

Total 6191834 6825123 +10%

3.5.2012

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0

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350

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2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

S

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P

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e

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International Cruises in Helsinki and Tallinn, 2000-2011

Passengers-Hel Passengers-Tall Ships-Hel Ships-Tall

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Traveller Survey, 2012 Demographics

3.5.2012

19

9%

18%

28%

45%

Age n=231

50 - Up 40-49 30-39 15-29

46%

54%

Gender n=239

Male Female

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Traveller Survey, 2012 Demographics

3.5.2012

20

2%

3%

11%

69%

15%

Country of residence n=239

United Kingdom Germany Estonia Finland Other

8%

43% 42%

7%

City or town n=176

Tallinn Helsinki or Helsinki region

Other area in Finland Other area in Estonia

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Tallinn Previous visits

3.5.2012

21

33,3

10,6

20,1

9,0

5,3 5,3

16,3

,0

5,0

10,0

15,0

20,0

25,0

30,0

35,0

Previous visits n=189

0 Times 1 Time 2 Times 3 Times 4 Times 5 Times Over 5 Times

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Tallinn Main reason

3.5.2012

22

5,0 7,5

14,4 14,9

22,4

35,8

,0

5,0

10,0

15,0

20,0

25,0

30,0

35,0

40,0

Main reason for visiting n=201

Visiting friends or relatives Family trip Work Holiday Shopping Other

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Tallinn Decision

3.5.2012

23

41,3

32,8

6,5

15,4

3,5 ,5

,0

5,0

10,0

15,0

20,0

25,0

30,0

35,0

40,0

45,0

Decided the trip n=201

Less than a week ago Less than a month ago Less than tree months ago 3-6 months ago More than 6 months ago More than a year ago

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Tallinn Information sources

3.5.2012

24

2,6 7,7

16,5 19,1

23,2

30,9

,0

5,0

10,0

15,0

20,0

25,0

30,0

35,0

Information sources n=194

Brochures Wanted to visit family or friends in the city

Other Recommendations from family, friends, colleagues, etc

Previous visit Internet in general

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Tallinn Expectations on following attributes

3.5.2012

25

1,5% 1,8% 1,8%

4,0% 5,5%

9,0% 9,5%

13,1% 13,6%

17,1%

23,1%

,0%

5,0%

10,0%

15,0%

20,0%

25,0%

Expectations of Tallinn on following attributes n=141

Rich on events Expensive Green Clean Modern Romantic Unique Small Cultural Charming Historical

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Tallinn Expectations

3.5.2012

26

3,78 3,74

3,63 3,57

3,41 3,39 3,36

3,23 3,17 3,16

3,10 3,09

3,00 3,00

2,95 2,95 2,93

2,89 2,85

2,79

,00 ,50 1,00 1,50 2,00 2,50 3,00 3,50 4,00

Expectations of tourism services 1=very poor; 5=very good Sport services

Guided Tours

Nature and outdoors

Fairs

Signage

Beaches and parks

Meeting and congress services

Theaters

Music festivals

Public transportation

Concerts

Museums / exhibitions

Sightseeing tours

Wellness

Attractions

Tourist information

Accommodation

Overall of tourist services

Shopping

Restaurants and cafes

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Tallinn Services – after visit

3.5.2012

27

4,13 3,94 3,93 3,93 3,92 3,88

3,79 3,79

3,67 3,65 3,63 3,62 3,60

3,50 3,50 3,50

3,39 3,38 3,33

3,20 3,17

0,00 0,50 1,00 1,50 2,00 2,50 3,00 3,50 4,00 4,50

Services in Tallinn 1=very poor; 5=very good

Guided tours Nature, Outdoor (hiking and walking) Signage Beaches and Parks Sightseeing tours Public Transport Sport services Fairs Friendliness Theaters Concerts Museums/ exhibitions Wellness Music Festivals Attractions Tourist Information Shopping OVERALL of tourist services Meeting and Congress services Accommodation Restaurant- and coffee shops and cafes

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Tallinn Price level

3.5.2012

28

3,22

3,18

3,11

3,09

3,04

2,98

2,94

2,93

2,88

2,86

2,80

2,59

0,00 0,50 1,00 1,50 2,00 2,50 3,00 3,50

Price level in Tallinn 1=very low; 5=very expensive

Grocery purchases, food

Transport (taxi/train/bus)

Health and Wellbeing services

Other accommodation services

Other purchases (clothes, shoes, cosmetics, etc.)

Tallinn OVERALL

Restaurant and Cafe services

Hotel Accommodation

Cultural activities (museums,theaters, concerts)

Other activities

Other spending

Events

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Tallinn Liked (open comments grouped)

3.5.2012

29

9,4% 10,4%

12,5%

20,8% 21,9%

25,0%

0,0%

5,0%

10,0%

15,0%

20,0%

25,0%

30,0%

Liked in Tallinn n=38

Price level Transportation and traffic (close, ferry, parking places, calm traffic, etc.)

People and service Food, beverages and catering (cafes, restaurants)

Architecture, sights and outdoor (Old Town,etc.) Services (museums, spas, accommodation, shopping etc.)

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Tallinn Did not like

3.5.2012

30

4,8%

11,9%

19,0%

31,0% 33,3%

0%

5%

10%

15%

20%

25%

30%

35%

Did not like in Tallinn n=25

Customer service

Behaviour of other tourists

Services (shopping, services open late and close early.etc.)

Architecture, esthetics and outdoor(mud, weather,buildings, complicated road etc.)

Transportation and traffic (taxi, ferry, etc.)

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Tallinn Would recommend

3.5.2012

31

6,4 10,6 12,8

25,5

44,7

0,0

5,0

10,0

15,0

20,0

25,0

30,0

35,0

40,0

45,0

50,0

Would recommend Tallinn to others n=47

Friendly and nice Services (shopping, food services, spas, etc.) Nice architecture (Old Town) Yes Nice city, close and good prices

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Tallinn Improve

3.5.2012

32

6,3

12,5

18,8 18,8

43,8

0,0

10,0

20,0

30,0

40,0

50,0

Improve in Tallinn n=16

Marketing for culture events Public transportation

Services(attractions for children, shops open earlier, bars open longer) Esthetics (renovate buildings, road from harbor to city)

Customer service

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Forecast 2020

3.5.2012

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Helsinki & Tallinn Bednights, 2020

3.5.2012

34

2 589 044

3 139 538

3719062

1010118

2791094

6689733

0

1 000 000

2 000 000

3 000 000

4 000 000

5 000 000

6 000 000

7 000 000

8 000 000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast, Helsinki & Tallinn Bednights, 2020

Helsinki

Talliinn

Linear (Helsinki)

Linear (Talliinn)

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Helsinki & Tallinn Rooms, 2020

3.5.2012

35

7282

8532

9755

3192

7 577

15789

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast, Helsinki & Tallinn Rooms, 2020

Helsinki

Tallinn

Linear (Helsinki)

Linear (Tallinn)

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Helsinki & Tallinn Beds, 2020

3.5.2012

36

13819

16513

19049

5 985

15 377

34234

0

5000

10000

15000

20000

25000

30000

35000

40000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast,Helsinki & Tallinn Beds, 2020

Helsinki

Tallinn

Linear (Helsinki)

Linear (Tallinn)

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Helsinki & Tallinn Occ. Rate, 2020

3.5.2012

37

68,3 % 70,7 %

73,3 %

65%

60% 58%

0,0 %

10,0 %

20,0 %

30,0 %

40,0 %

50,0 %

60,0 %

70,0 %

80,0 %

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast, Helsinki & Tallinn Occ. Rate, 2020

Helsinki

Tallinn

Linear (Helsinki)

Linear (Tallinn)

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Helsinki & Tallinn Avarage Price €, 2020

3.5.2012

38

64,6 64,83 66,01

33,8 33 32,7

0

10

20

30

40

50

60

70

80

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast, Helsinki & Tallinn Avarage Price €, 2020

Helsnki

Tallinn

Linear (Helsnki)

Linear (Tallinn)

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Helsinki & Tallinn leisure bednights, 2020

3.5.2012

39

1009727 1681480

2630972

626975

2028410

5624940

0

1000000

2000000

3000000

4000000

5000000

6000000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast, Helsinki & Tallinn leisure bednights, 2020

Helsinki

Tallinn

Linear (Helsinki)

Linear (Tallinn)

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Helsinki & Tallinn business bednights, 2020

3.5.2012

40

1346303 1405651

1483404

353860

785004

1582352

0

200000

400000

600000

800000

1000000

1200000

1400000

1600000

1800000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast, Helsinki & Tallinn business bednights, 2020

Helsinki

Tallinn

Linear (Helsinki)

Linear (Tallinn)

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Helsinki & Estonia ports passengers, 2020

3.5.2012

41

9 251 000

9 421 332 9592279

6191834 6825123

7598626

0

2 000 000

4 000 000

6 000 000

8 000 000

10 000 000

12 000 000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast, Helsinki & Estonia ports passengers, 2020

Helsinki

Tallinn

Linear (Helsinki)

Linear (Tallinn)

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Helsnki & Tallinn Cruise ships, 2020

3.5.2012

42

204 258

322

181

293

487

0

100

200

300

400

500

600

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast, Helsnki & Tallinn Cruise ships, 2020

Helsinki

Tallinn

Linear (Helsinki)

Linear (Tallinn)

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Helsinki & Tallinn Cruise passengers, 2020

3.5.2012

43

140000 385000

953360

110000

437 517

1527127

-200000

0

200000

400000

600000

800000

1000000

1200000

1400000

1600000

1800000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast, Helsinki & Tallinn Cruise passengers, 2020

Helsinki

Tallinn

Linear (Helsinki)

Linear (Tallinn)

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Helsinki & Tallinn airport passengers, 2020

3.5.2012

44

10 029 656

14 865 871

21527809

573493 1913172

5980214

0

5 000 000

10 000 000

15 000 000

20 000 000

25 000 000

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast, Helsinki & Tallinn airport passengers, 2020

Helsinki

Tallinn

Linear (Helsinki)

Linear (Tallinn)

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Helsinki bednights, 2020

3.5.2012

45

2 589 044

3 139 538

3719062

0

500 000

1 000 000

1 500 000

2 000 000

2 500 000

3 000 000

3 500 000

4 000 000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Total bednights at Helsinki 2020

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Helsinki Rooms, 2020

3.5.2012

46

7282

8532

9755

0

2000

4000

6000

8000

10000

12000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Rooms in Helsinki 2020

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Helsinki Beds, 2020

3.5.2012

47

13819

16513

19049

0

5000

10000

15000

20000

25000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Beds in Helsinki 2020

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Helsinki Occupancy Rate, 2020

3.5.2012

48

68,30%

70,70%

73,29%

56,00%

58,00%

60,00%

62,00%

64,00%

66,00%

68,00%

70,00%

72,00%

74,00%

76,00%

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Occupancy Rate in Helsinki 2020

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Helsinki Avarage Price, 2020

3.5.2012

49

64,6 64,83

66,01

56

58

60

62

64

66

68

70

72

74

76

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Avarage Price € in Helsinki 2020

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Helsinki Leisure bednights, 2020

3.5.2012

50

1009727

1681480

2630972

0

500000

1000000

1500000

2000000

2500000

3000000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Leisure bednights in Helsinki 2020

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Helsinki Business bednights 2020

3.5.2012

51

1346303 1405651

1483404

0

200000

400000

600000

800000

1000000

1200000

1400000

1600000

1800000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Business bednights in Heslinki 2020

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Helsinki Ports Passengers, 2020

3.5.2012

52

9 251 000

9 421 332

9592279

7 800 000

8 000 000

8 200 000

8 400 000

8 600 000

8 800 000

9 000 000

9 200 000

9 400 000

9 600 000

9 800 000

10 000 000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of passengers at ports of Helsinki 2020

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Helsinki Cruises, 2020

3.5.2012

53

204

258

322

0

50

100

150

200

250

300

350

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Cruises at Helsinki 2020

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Helsinki Cruise Passengers, 2020

3.5.2012

54

140000

385000

953360

0

200000

400000

600000

800000

1000000

1200000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Cruise passengers at Helsinki 2020

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Helsinki Airport Passengers, 2020

3.5.2012

55

10 029 656

14 865 871

21527809

0

5 000 000

10 000 000

15 000 000

20 000 000

25 000 000

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of passengers at Helsinki airport 2020

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Tallinn Bednights, 2020

3.5.2012

56

1010118

2791094

6689733

0

1000000

2000000

3000000

4000000

5000000

6000000

7000000

8000000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Total bednights in Tallinn 2020

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Tallinn Rooms, 2020

3.5.2012

57

3192

7 577

15789

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Rooms at Tallinn 2020

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Tallinn Beds, 2020

3.5.2012

58

5 985

15 377

34234

0

5 000

10 000

15 000

20 000

25 000

30 000

35 000

40 000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Beds in Tallinn 2020

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Tallinn Occupancy Rate, 2020

3.5.2012

59

65%

60% 58%

0%

10%

20%

30%

40%

50%

60%

70%

80%

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Occupancy rate in Tallinn 2020

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Tallinn Avarage Price, 2020

3.5.2012

60

33,75 33 32,7

0

5

10

15

20

25

30

35

40

45

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Avarage price € in Tallinn 2020

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Tallinn Leisure bednights, 2020

3.5.2012

61

626975

2028410

5624941

0

1000000

2000000

3000000

4000000

5000000

6000000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Leisure bednights in Tallinn 2020

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Tallinn Business bednights, 2020

3.5.2012

62

353860

785004

1582352

0

200000

400000

600000

800000

1000000

1200000

1400000

1600000

1800000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Business bednights in Tallinn 2020

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Estonia Ports Passengers, 2020

3.5.2012

63

6191834

6825123

7598626

0

1000000

2000000

3000000

4000000

5000000

6000000

7000000

8000000

9000000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Passengers at ports of Estonia 2020

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Tallinn Cruises, 2020

3.5.2012

64

181

293

487

0

100

200

300

400

500

600

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Cuises at Tallinn 2020

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Tallinn Cruise Passengers, 2020

3.5.2012

65

110000

437 517

1527127

-200000

0

200000

400000

600000

800000

1000000

1200000

1400000

1600000

1800000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of Cruise passengers at Tallinn 2020

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Tallinn Airport Passengers, 2020

3.5.2012

66

559658

1913172

5980215

-1000000

0

1000000

2000000

3000000

4000000

5000000

6000000

7000000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Forecast of passengers at Tallinn airport 2020

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What Future we want to make to Twin-Capital?

3.5.2012

67

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3.5.2012

68

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Helsinki Traveller Info

3.5.2012

69

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Matkailupalveluita nuorille!

Ideana on suositella ja kertoa

nuorisomatkailijoille, mitä kaikkea

Helsingissä voi nähdä ja kokea teemoilla:

”experience with the local, live like a local,

be like a local”, koe Helsinki paikallisen

silmin, suomalainen oddity, paikallisuus,

aitous sekä erilaisuus.

Haluamme tarjota sitä, mitä ihmiset

nykypäivänä odottavat; palvelua, aitoutta,

ystävällisyyttä. Emme odota, että

matkailijat löytävät meidät, vaan me

löydämme matkailijat. Autamme,

opastamme, neuvomme ja ennen kaikkea,

olemme matkailijan ystävä. Ihmiset etsivät

koko ajan uusia, ei vielä nähtyjä ja erilaisia

paikkoja matkakohteiksi. Enää ei haluta

olla matkailijoita, vaan halutaan kokea se,

mitä paikalliset tekevät.

3.5.2012

70

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Helsinki • Vietä päiväsi kuin stadilainen

• Today’s special

• Nuorten suosimia tapahtumia,

aktiviteetteja, pelejä ja paikkoja (ravintolat,

hostellit, hotellit, baarit, keikat ja klubit)

• Suomalaiset tavat, kulttuuri, mentaliteetti

ja outoudet nuorison silmin

• ”Like a local”-kartta, infopiste, pelien

vuokrausta, matkamuistoja, suosituksia ja

neuvoja, lippuja ja rentoa yhdessäoloa,

erilaisia ohjattuja kierroksia sekä

aktiviteetteja

3.5.2012

71

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TALLINNA

• Yhteistyössä Tallin Traveller:in

kanssa

• Neuvoja, opastusta ja tukea

eritoten kartan kanssa

• Molemminpuolinen toistemme

markkinointi sekä tuotteiden

yhteensopivuus

• ”Isosisko”

3.5.2012

72

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Pay peanuts, get monkeys.

Parantaa/lisätä matkailutuotteiden tarjontaa nimenomaan nuorille suunnattuna

Tuoda matkailutuloja niin kaupungille kuin palveluiden tuottajillekin sekä lähialueen

muille yrityksille

Laajentaa matkailijoiden käsitystä Helsingistä alueena

Tuoda nuoria kiinnostavia yrityksiä, aktiviteetteja ja tapahtumia esille/saataville

3.5.2012

73

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Riikka Rankinen

050 327 2013 [email protected]

Annina Airas

046 810 9187 [email protected]

3.5.2012

74