Ben LangfeldAdhearsion Core Team

Mojo Lingo

@benlangfeldblangfeld@adhearsion.com

Talking to Rails

Why voice?

Why voice?

•Many more people have access to a telephone than have access to the internet

Why voice?

•Many more people have access to a telephone than have access to the internet

•Many people still prefer voice-based interactions

Why voice?

•Many more people have access to a telephone than have access to the internet

•Many people still prefer voice-based interactions

•Voice enables a multitude of interesting use-cases which text and images cannot

Why voice?

•Many more people have access to a telephone than have access to the internet

•Many people still prefer voice-based interactions

•Voice enables a multitude of interesting use-cases which text and images cannot

•Because having a computer make a phone ring is still cool

But wait...telephony is HARD right??

Photo by Joseph A. Carr from http://en.wikipedia.org/wiki/File:JT_Switchboard_770x540.jpg

Code Sample (comfort zone)

Code Sample (comfort zone)

Code Sample (comfort zone)

A voice application development framework

A voice application development framework

Independent from, but compatiblewith, Rails

A voice application development framework

Independent from, but compatiblewith, Rails

Voice applications the Ruby Way

Features

Not just compiled down to some kind of crazy configuration, but we have full access to both the ruby environment and the call at all times

Call setup/teardown events, DTMF events, conference join/leave, active speaker, etc

Third largest mobile carrier in the world

Features•Easy-to-use DSL

Not just compiled down to some kind of crazy configuration, but we have full access to both the ruby environment and the call at all times

Call setup/teardown events, DTMF events, conference join/leave, active speaker, etc

Third largest mobile carrier in the world

Features•Easy-to-use DSL•Idiomatic Ruby code Not just compiled down to some kind of crazy configuration, but we have full access

to both the ruby environment and the call at all times

Call setup/teardown events, DTMF events, conference join/leave, active speaker, etc

Third largest mobile carrier in the world

Features•Easy-to-use DSL•Idiomatic Ruby code•Powerful Eventing System

Not just compiled down to some kind of crazy configuration, but we have full access to both the ruby environment and the call at all times

Call setup/teardown events, DTMF events, conference join/leave, active speaker, etc

Third largest mobile carrier in the world

Features•Easy-to-use DSL•Idiomatic Ruby code•Powerful Eventing System•Plugins to solve common problems

Not just compiled down to some kind of crazy configuration, but we have full access to both the ruby environment and the call at all times

Call setup/teardown events, DTMF events, conference join/leave, active speaker, etc

Third largest mobile carrier in the world

Features•Easy-to-use DSL•Idiomatic Ruby code•Powerful Eventing System•Plugins to solve common problems•A very helpful community

Not just compiled down to some kind of crazy configuration, but we have full access to both the ruby environment and the call at all times

Call setup/teardown events, DTMF events, conference join/leave, active speaker, etc

Third largest mobile carrier in the world

Features•Easy-to-use DSL•Idiomatic Ruby code•Powerful Eventing System•Plugins to solve common problems•A very helpful community•Sponsorship from and

Not just compiled down to some kind of crazy configuration, but we have full access to both the ruby environment and the call at all times

Call setup/teardown events, DTMF events, conference join/leave, active speaker, etc

Third largest mobile carrier in the world

Advanced Voice Features

Advanced Voice Features

High-level constructs (Menus, Queues, Conferences)

Advanced Voice Features

High-level constructs (Menus, Queues, Conferences)

DTMF gathering & voice recognition

Advanced Voice Features

High-level constructs (Menus, Queues, Conferences)

Text-to-Speech

DTMF gathering & voice recognition

Advanced Voice Features

High-level constructs (Menus, Queues, Conferences)

Text-to-Speech

DTMF gathering & voice recognition

Answering Machine Detection

Advanced Voice Features

High-level constructs (Menus, Queues, Conferences)

Text-to-Speech

DTMF gathering & voice recognition

Call Progress

Answering Machine Detection

Adhearsion Applied

Adhearsion AppliedCall centre workflow

optimisation and integration

Adhearsion AppliedCall centre workflow

optimisation and integration

Sales force automation

Adhearsion AppliedCall centre workflow

optimisation and integration

Sales force automation

Conferencing applications

Adhearsion AppliedCall centre workflow

optimisation and integration

Sales force automation

Conferencing applications

Translation services

Adhearsion AppliedCall centre workflow

optimisation and integration

Sales force automation

Conferencing applications

Translation services

Robo-calling

Adhearsion AppliedCall centre workflow

optimisation and integration

Sales force automation

Conferencing applications

Translation services

Polling

Robo-calling

Adhearsion AppliedCall centre workflow

optimisation and integration

Sales force automation

Conferencing applications

Translation servicesIVR

Polling

Robo-calling

2008

2010

2011

Adhearsion Platforms

2008

2010

2011

Adhearsion Platforms

2008

2010

2011

Adhearsion Platforms

2008

2010

2011

Adhearsion Platforms

Adhearsion Architecture

Asterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Adhearsion Architecture

Asterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Adhearsion Architecture

Asterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Adhearsion Architecture

Asterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Adhearsion Architecture

Asterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Adhearsion Architecture

SQL

Asterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Adhearsion Architecture

SQL LDAP

Asterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Adhearsion Architecture

XMPP/JabberSQL LDAP

Asterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Adhearsion Architecture

WebREST/JSON/XML

XMPP/JabberSQL LDAP

Asterisk Pros:* Run on your server* Widely Deployed* Eventing System

Cons:* Tricky to set up/Requires hardware* No TTS/ASR

Tropo Pros:* Easy to set up* Awesome TTS/ASR* SMS & International

Cons:* No manager events* No built-in recordings

Note: AGItate first written 1 year ago

Why Adhearsion?

Why Adhearsion?

•Easy code reuse

Why Adhearsion?

•Easy code reuse•A natural DSL which is easy to write to

Why Adhearsion?

•Easy code reuse•A natural DSL which is easy to write to•Rich inter-call operation within the process

Why Adhearsion?

•Easy code reuse•A natural DSL which is easy to write to•Rich inter-call operation within the process•Brings modern development practices to telephony

Why Adhearsion?

•Easy code reuse•A natural DSL which is easy to write to•Rich inter-call operation within the process•Brings modern development practices to telephony•No need for complex state-machines and constant load on your Rails app from an HTTP-based API

Why Adhearsion?

•Easy code reuse•A natural DSL which is easy to write to•Rich inter-call operation within the process•Brings modern development practices to telephony•No need for complex state-machines and constant load on your Rails app from an HTTP-based API

•Runs on Asterisk, so can integrate with an existing PBX

Why Adhearsion?

•Easy code reuse•A natural DSL which is easy to write to•Rich inter-call operation within the process•Brings modern development practices to telephony•No need for complex state-machines and constant load on your Rails app from an HTTP-based API

•Runs on Asterisk, so can integrate with an existing PBX

•Adhearsion democratises telephony development

A (contrived) example problem

A (contrived) example problem

•Everyone loves a spontaneous conference call

A (contrived) example problem

•Everyone loves a spontaneous conference call

•Getting people in is tricky

A (contrived) example problem

•Everyone loves a spontaneous conference call

•Getting people in is tricky

•Not everyone likes the phone ringing

A (contrived) example problem

•Everyone loves a spontaneous conference call

•Getting people in is tricky

•Not everyone likes the phone ringing

•Not everyone is available

A solution

A solution

•Simple rails app for managing contacts

A solution

•Simple rails app for managing contacts

•Select contacts to call

A solution

•Simple rails app for managing contacts

•Select contacts to call

•System asks contacts via Jabber if they are available

A solution

•Simple rails app for managing contacts

•Select contacts to call

•System asks contacts via Jabber if they are available

•Will read apologies via Jabber into the conference

Code Demo

Adhearsion 2.0

Adhearsion 2.0• The next major evolution of Adhearsion

Adhearsion 2.0• The next major evolution of Adhearsion

• Many improvements including:

Adhearsion 2.0• The next major evolution of Adhearsion

• Many improvements including:

• Truly cross-platform (Asterisk, Tropo & Rayo)

Adhearsion 2.0• The next major evolution of Adhearsion

• Many improvements including:

• Truly cross-platform (Asterisk, Tropo & Rayo)

• Core architecture overhaul

Adhearsion 2.0• The next major evolution of Adhearsion

• Many improvements including:

• Truly cross-platform (Asterisk, Tropo & Rayo)

• Core architecture overhaul

• A reduction in internal complexity and line-count

Adhearsion 2.0• The next major evolution of Adhearsion

• Many improvements including:

• Truly cross-platform (Asterisk, Tropo & Rayo)

• Core architecture overhaul

• A reduction in internal complexity and line-count

• Scope reduction

Adhearsion 2.0• The next major evolution of Adhearsion

• Many improvements including:

• Truly cross-platform (Asterisk, Tropo & Rayo)

• Core architecture overhaul

• A reduction in internal complexity and line-count

• Scope reduction

• Overhaul of the plugin system

Adhearsion 2.0• The next major evolution of Adhearsion

• Many improvements including:

• Truly cross-platform (Asterisk, Tropo & Rayo)

• Core architecture overhaul

• A reduction in internal complexity and line-count

• Scope reduction

• Overhaul of the plugin system

• Modular application constructs (voicemail, queueing, etc) as plugins

Adhearsion really far out

Adhearsion really far out

•Adhearsion 1.x - Asterisk applications

Adhearsion really far out

•Adhearsion 1.x - Asterisk applications

•Adhearsion 2.x - Voice applications

Adhearsion really far out

•Adhearsion 1.x - Asterisk applications

•Adhearsion 2.x - Voice applications

•Adhearsion 3.x - Real-time communications

adhearsion.com@Adhearsion

http://spkr8.com/t/8602

Questions?