TALK Telephone Training
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Transcript of TALK Telephone Training
![Page 1: TALK Telephone Training](https://reader033.fdocuments.in/reader033/viewer/2022060121/559378231a28ab3f668b4735/html5/thumbnails/1.jpg)
TALK Telephone Training Workshop
![Page 2: TALK Telephone Training](https://reader033.fdocuments.in/reader033/viewer/2022060121/559378231a28ab3f668b4735/html5/thumbnails/2.jpg)
Phone Call Statistics
The best time to call is 4-5pm. The second best time to call is 8-10am. The worse times to call are 11am and 2pm. In 2007 it took about 3 call attempts to reach a
prospect, today it takes 8. The average business person only makes 2 attempts
to reach a prospect. 91% of customers say that they will give referrals but
only 11% ask for them.
![Page 3: TALK Telephone Training](https://reader033.fdocuments.in/reader033/viewer/2022060121/559378231a28ab3f668b4735/html5/thumbnails/3.jpg)
• 2% of sales occur when two parties meet for the first time
• 98% will only buy once a certain level of trust has been built up
• 65% of people requesting information on your company will not purchase for at least 3 months afterwards
• 20% will take more than 12 months to buy after requesting info
![Page 4: TALK Telephone Training](https://reader033.fdocuments.in/reader033/viewer/2022060121/559378231a28ab3f668b4735/html5/thumbnails/4.jpg)
TIP:
Don’t annoy people on the phone, offer them a solution.
![Page 5: TALK Telephone Training](https://reader033.fdocuments.in/reader033/viewer/2022060121/559378231a28ab3f668b4735/html5/thumbnails/5.jpg)
Hazel
![Page 6: TALK Telephone Training](https://reader033.fdocuments.in/reader033/viewer/2022060121/559378231a28ab3f668b4735/html5/thumbnails/6.jpg)
Lorah
![Page 7: TALK Telephone Training](https://reader033.fdocuments.in/reader033/viewer/2022060121/559378231a28ab3f668b4735/html5/thumbnails/7.jpg)
Eric
![Page 8: TALK Telephone Training](https://reader033.fdocuments.in/reader033/viewer/2022060121/559378231a28ab3f668b4735/html5/thumbnails/8.jpg)
FACT:
It’s up to you to call and keep in touch with the client, don’t expect them to call and keep in touch with you.