Talent Management Talent Management Web-Based SystemsWeb-Based Systems

Diana RivenburghDiana RivenburghPresidentPresident

Talent Strategies & Solutions, Inc.

AgendaAgenda

TM Application ChoicesTM Application Choices Features of TM SystemsFeatures of TM Systems Process to Select & Implement TM Process to Select & Implement TM

SystemSystem Challenges & Ensuring SuccessChallenges & Ensuring Success Evaluating the System & ROIEvaluating the System & ROI Q & AQ & A

Applications for TM SystemsApplications for TM Systems

Performance Management

Selection & Hiring

360° Multi-Rater Feedback

Succession Planning

Organization Assessment

Competency Development

Career Development

Competencies

Company’s Processes &Philosophy

Features - OverallFeatures - Overall

On-line routing, approval, notificationOn-line routing, approval, notification Customizable/configurable to company’s PM Customizable/configurable to company’s PM

program, workflow, policies, etc.program, workflow, policies, etc. Competency databasesCompetency databases Links to HRIS, LMS, Compensation, etc.Links to HRIS, LMS, Compensation, etc. Language, international scopeLanguage, international scope Multiple applications linked togetherMultiple applications linked together ASP or in-houseASP or in-house Help features, legal checks….Help features, legal checks….

Features PMFeatures PM

Writing assistance toolsWriting assistance tools Coaching adviceCoaching advice Goal alignment, visibility, statusGoal alignment, visibility, status Development plans & recommendationsDevelopment plans & recommendations Appraisal Appraisal Performance notesPerformance notes Confidential easy to administer 360Confidential easy to administer 360 Reports – timing, rating, gap analysis….Reports – timing, rating, gap analysis….

Features – SelectionFeatures – Selection

Behavioral-based interview questionsBehavioral-based interview questions Response indicatorsResponse indicators ReportsReports Gap analysisGap analysis Comparisons to job specs, other Comparisons to job specs, other

interviewersinterviewers Degree of difficulty to developDegree of difficulty to develop Link to other hiring systemsLink to other hiring systems

Features – Succession PlanningFeatures – Succession Planning

ProfilesProfiles Assessments, evaluationsAssessments, evaluations Link to PM, 360Link to PM, 360 Search capabilitiesSearch capabilities Gap analysis – job specs vs. person or Gap analysis – job specs vs. person or

candidate to candidatecandidate to candidate Pooling – not just replacement planningPooling – not just replacement planning Confidential accessConfidential access Reports, charts, graphs….Reports, charts, graphs….

Features:Features:Organizational Organizational

AssessmentAssessment

Survey capabilities customized to the Survey capabilities customized to the company’s needs: company’s needs: Employee SatisfactionEmployee Satisfaction CultureCulture Assess initiatives, programs, etc.Assess initiatives, programs, etc.

Competency DevelopmentCompetency Development

Access comprehensive competency Access comprehensive competency database to build:database to build: Core competenciesCore competencies Level competenciesLevel competencies Functional competenciesFunctional competencies

Survey employees to validate modelsSurvey employees to validate models Link to writing assistance tools, Link to writing assistance tools,

development recommendations, interview development recommendations, interview questions, etc. in other applicationsquestions, etc. in other applications

Prepare + Select + ImplementPrepare + Select + Implement

Sponsor TeamProject

PlanDefineSpecs

ResearchRFI

Demos RFP Select &

Negotiate

Customize Test &

Pilot Launch Evaluate

Prepare

Select

Implement

Challenges & Ensuring SuccessChallenges & Ensuring Success

Implementation Plan:Implementation Plan: Change Management Change Management

Analysis & StrategyAnalysis & Strategy Communication Strategy & Communication Strategy &

PlanPlan

HRIS Data – CLEAN!!!!!!!!!HRIS Data – CLEAN!!!!!!!!! ““Training” and Help Training” and Help

ResourcesResources

Change ManagementChange ManagementWhat are the changes?

Who will they impact (stakeholders)?

What might their reactions be?

What is the strategy to address reactions?

Training Communication

DesignImplementation Approach

Communication PlanCommunication Plan

Who are the Stakeholders & Influencers?

What do you want them to do?

What information/actions are needed to get them to do this?

What are the Vehicles, Messengers & Timing?

How will you Monitor & Evaluate?

EvaluationEvaluation

SurveysSurveys Focus groupsFocus groups User groupsUser groups ROIROI

Be sure to communicate results again & Be sure to communicate results again & again……….again……….

Final TakeawaysFinal Takeaways

All systems are not alikeAll systems are not alike You won’t get everything on your wish listYou won’t get everything on your wish list Build support throughout initiativeBuild support throughout initiative Education and communication are criticalEducation and communication are critical Don’t underestimate resistance to changeDon’t underestimate resistance to change Team approach with an “owner”Team approach with an “owner” Continuously market system & featuresContinuously market system & features Evaluate & refine – ongoingEvaluate & refine – ongoing Feedback needs & issues to vendorFeedback needs & issues to vendor

Questions?Questions?