Talent Management - Training Overview - AUC / SCE - HM 1

Welcome to

Talent Management

Course

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General Rules

No SMOKING during Session. No MOBILE. Questions at all times. Understanding is a MUST.

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Training Overview

Result

Effective training differs from ineffective training in terms of the processes used to determine what employees need to learn and how training is designed and implemented.

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Training Overview

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After Completing this Lecture you’ll be able

to:Have an introduction on Training and Development. Identify Purpose/Goals of Training and Development.

Identify Benefits of Training and Development.

Getting Started

Everyone in an organization is affected by training.

Everyone receives training at one time or another, usually multiple times.

Evidence continues to grow showing that companies investing more in training produce improved financial results.

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Getting Started

However, training does not always lead to an improved bottom line.

Many companies report that they perceive little value from their training initiatives.

Obviously, companies that report very positive improvements are using more effective training practices than those that do not.

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Result

Effective Training differs from ineffective training in terms of the processes used to determine what employees need to learn and how training is designed and implemented.

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Training Overview

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Purpose of Training

The 3 (S)s!!!

1- Standards.2- Safety.

3- Service. “for Service Industries”

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1- Standard

To have Employees who can do the Job at a level that meets the Property’s Performance Standards.

(Quality & Quantity)

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2- Safety. Maintain their Own Safety.

Maintain customer Safety.

Recognize Safety Hazards.

React in the event of an Emergency.

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3- Service. What makes the Service

industry Different. How customer feedback is

used as a Measure of Service.

The Difference between External customer and Internal customer.

Behavior Modeling of appropriate Service Standards.

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Benefits of Training

Benefits to the Trainee.

Benefits to the Property.

Benefits to the Supervisor.

Benefits to Customers.

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Benefits to the Trainee.

Prepare Employees to do their Job Effectively.

Improves Self-Confidence. Improves Motivation. Improves Morale. Prepares for Promotion. Reduces Tension and Stress. Provides an Opportunity to Succeed.

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Benefits to the Property

Increases Productivity. Reduces Costs. Builds a Strong Employee TEAM. Decreases Safety Hazards. Creates a Better Image. Builds Repeat Business. Increases Referrals. Attracts Potential Employees. Decreases Absenteeism. Reduces Turnover.

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Benefits to the Supervisor

Allows more time for Other Tasks. Provides for more Responsibilities. Improves Career Potential. Builds a strong Employee Team. Decreases Absenteeism. Reduces Turnover. Builds Trust and Respect. Promotes Good Relationships.

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Benefits to Customers

Provides High-Quality Products. Provides High-Quality Service. Makes them feel they are

getting their Money Back. Provides a safer use.

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Questions

Thank you,