Talent - atlanticfood.ca · 31.Hard work -Tim Rice NFL 20,000 hrs practice: 150 hrs play - Olympic...
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Talent Brad McKay former Chief Executive Officer Healthcare Food Services Food Automation Atlantic Conference Halifax March 2 2020
Transcript of Talent - atlanticfood.ca · 31.Hard work -Tim Rice NFL 20,000 hrs practice: 150 hrs play - Olympic...
Talent
Brad McKay
former Chief Executive Officer
Healthcare Food Services
Food Automation Atlantic Conference
Halifax
March 2 2020
We will still need labour
Talent is the Key to Success
Talent is the Key to Success
• Where to find it
• How to nurture it
• How to strengthen it
“Take our twenty best people
away, and I tell you that
Microsoft would become an
unimportant company.”Bill Gates
“My number one job here at
Apple is to make sure that the top
one hundred people are A+
players. And everything else will
take care of itself.” Steve Jobs
“First-rate managers hire first-
rate people and turn them loose. Second-rate managers hire third-rate people who have to be told what to do and how to do it.”
Business Adage
Where to
Find Talent
What to Look For
Skills
Character
“Somebody once said that in
looking for people to hire you look for three qualities: integrity, intelligence, and energy, And if they don’t have the first, the
other two will kill you.”Warren Buffet
1. “Always Be Recruiting” – ABR, military, entertainment, sports
2. Trade Shows, Conferences, Industry Events, Industry Associations
3. U Ottawa (Nutrition Science – Dietitians)
4. Intern program, Program Advisory Committee, relationships with profs
5. Carleton U (Food Science)
6. Guest Lectures, Career nights, 4th year projects, relationships with profs
7. Algonquin College (Culinary)
8. Program Advisory Committees, career fair
9. Provincial Employment Agencies – career fairs, targetted career fairs, OUTREACH
10. Friends & Family, search among social and community groups
11. Have a recruiting “story” – people want to believe in the organization they work for
12. Make your story compelling, relevant and real
13. Communicate and repeat that story with your current employees
14. A’s want to work with A’s
15. Promoting yourself as an “ Employer of Choice”
Tips on Finding Talent
Nurturing your Talent
Effective Performance Management
1. Performance Management
2. Simplified One Page Annual Reviews – salaried AND hourly▪ What was your proudest moment of the year ?
▪ What was your biggest disappointment / learning experience of the year?
▪ What is your one goal for next year?
3. Review 1st, then the merit increase (0% to 4%+) PLUS bonus or further
increase as warranted
4. Annual talent review – A’s / B’s / C’s – 3R’s
5. Depth Chart and succession planning
6. Promote from within – most effective
7. Human Motivation:
- Autonomy
- Mastery
- Purpose
One Page Annual Review
Regular Employee Meetings8. Remind employees of our Purpose and Values
9. Share company successes – “Living Our Values”
10. Training reminders
11. Share company results – attendance, fill rates, spoilage, quality, productivity, safety,
customer comments, suggestions
12. Celebrate special occasions – birthdays, special days for all , anniversaries
13. CEO anniversary letter to each employee
Communicate Results
Celebrate Success
1St order
Team of the QuarterPerfect Attendance
Team of the Year
14. Perfect Attendance - $50 draw each quarter - one week’s pay, name on the wall
15. Suggestions - $10 each, 15% of 1st year savings
16. Safety – free lunch 3 months no lost time incidents
17. Team of the Quarter (performance vs target on productivity, quality, attendance)
– $20 Tim’s card for each member
18. Team of the year - dinner with guest at restaurant of choice
19. Spontaneous celebrations – Tim’s Cards
Employee Recognition
Parking Spot
(35 Years)
Wall of Fame
(20,25,30,35 years)
30 Years
20. Service awards ceremony – 5, 10, 15, 20, 25, 30, 35 years of service (parking spot)
21. Wall of Fame – 20, 25, 30, 35 years service
22. Christmas/Holiday event
23. CEO Christmas / Holiday Cards to everyone
24. Tim’s Cards for immediate “thank you”
Santa’s
elves at
work
Employee Recognition 25. Tree Planting – in Memory of fallen colleagues
26. Goodbyes
Customer Events
Plant Tours
“Thanks for Visiting”
Employees and Customers 27. Plant Tours – presentation, virtual tour, make it an event
28. Annual Customer Conference
29. Foodcare local customer events Getting
“Mugged”
A place people can believe in …
Skills Training 30.Focused Training is the key
31.Hard work -Tim Rice NFL 20,000 hrs practice: 150 hrs play
- Olympic Skater 20,000 falls: gold medal
- Practice : Play ratio
32. Deliberate Practice - comfort zone
- learning zone
- panic zone
33.Above Avg Players- anticipate, see nuances, see whole picture, constantly
seek goals that stretch them
34.Sales Training – Dedicated Sales Trainer, techniques, results, reading
assignments
35.Generous training budgets
36. Conferences and trade shows – write up & share
37. Study Tours – write up & share
38. Reading – write up & share
39. Learning Binder , Top 100 Books
100 Top Business Books - Brad McKay1962 Diffusion of Innovations - Everett Rogers Great Ideas
1989 Corporate Lifecycles – Ichak Adizes Great Ideas
1993 Reengineering the Corporation – Michael Hammer Great Ideas
1995 Parkinson’s Law – Northcote Parkinson Great Ideas
1996 The Art of Framing – Gail Fairhurst and Robert Sarr Great Ideas
1997 Boom Bust and Echo – Don Tapscott Great Ideas
1999 The Experience Economy – Joseph Pine and James Gilmore Great Ideas
2000 Failure is Not an Option – Gene Kranz Great Ideas
2002 The Tipping Point – Malcolm Gladwell Great Ideas
2003 Moneyball – Michael Lewis Great Ideas
2004 The Paradox of Choice – Barry Schwartz Great Ideas
2005 The Wisdom of Crowds – James Surowiecki Great Ideas
2005 Blink – Malcolm Gladwell Great Ideas
2005 The Forgotten Half of Change – Luc de Brabandere Great Ideas
2006 The Long Tail – Chris Anderson Great Ideas
2007 The Black Swan – Nassim Taleb Great Ideas
2008 Make it Stick – Chip Heath & Dan Heath Great Ideas
2008 Outliers – Malcolm Gladwell Great Ideas
2009 Crowdsourcing – Jeff Howe Great Ideas
2012 The Signal and the Noise – Nate Silver Great Ideas
2014 The Drunkards Walk: How Randomness Rules Our Lives – Leonard Mlodinow Great Ideas
2018 Factfullness - Hans Rosling Great Ideas
1960 The Human Side of Enterprise - Douglas McGregor Human Resources
2005 Topgrading – Bradford Smart Human Resources
2008 Talent is Overrated – Geoff Colvin Human Resources
2009 Drive: The Surprising Truth About What Motivates Us – Daniel Pink Human Resources
2009 Hundred Percenters: Challenge Your Employees to Give it Their All and They’ll Give even More – Mark MurphyHuman Resources
1949 Twelve O’clock High (film) Leadership
1957 12 Angry Men ( film) Leadership
1970 Up the Organization - Robert Townsend Leadership
1977 No Nonsense Management – Richard Sloma Leadership
1995 Emotional Intelligence - Daniel Goleman Leadership
1998 The 21 Irrefutable Laws of Leadership – John Maxwell Leadership
1999 Results Based Leadership – Dave Ulrich Jack Zenger Norm Smallwood Leadership
2002 Execution – Larry Bossidy and Ram Charan Leadership
2003 Straight From the Gut – Jack Welch Leadership
2003 The Innovators Solution – Clay Christenson Leadership
2006 Team of Rivals-Doris Kearns Goodwin Leadership
2009 Invictus (film) Leadership
1960 Marketing Myopia (HBR Article) - Theodore Levitt Marketing
1983 Marketing Imagination – Theodore Levitt Marketing
1986 The Advertising and Promotion Challenge – Vaguely Right or Precisely Wrong – Leonard Lodish Marketing
1986 Marketing Warfare - Al Ries and Jack Trout Marketing
1996 The Loyalty Effect – Frederick Reicheld Marketing
1978 The Toyota Way – Taiichi Ohno Operations
1984 The Goal – Eliyahu Goldratt Operations
1920 The Elements of Style – William Strunk and E B White Personal Development
1936 How to Win Friends and Influence People – Dale Carnegie Personal Development
1968 Winners and Losers – Sidney Harris Personal Development
1973 How to Get Control of Your Time and Your Life – Alan Lakein Personal Development
1973 Winners and Losers – Sidney Harris Personal Development
1976 On Writing Well – William Zinseer Personal Development
1986 What they Don’t Teach you at Harvard Business School - Mark McCormack Personal Development
2009 Real Leaders Don’t do Powerpoint – Christopher Witt Personal Development
2010 Time Leadership – Jim Estill Personal Development
2012 The One Thing - Gary Keller with Jay Papasan Personal Development
1977 You can negotiate anything – Joe Girard Sales
1984 The Secrets of Closing the Sale – Zig Ziglar Sales
2011 The Challenger Sale: Taking Control of the Customer Conversation – Matthew Dixon and Brent Adamson Sales
-513 The Art of War – Sun Tzu Strategy
1532 The Prince – Niccolo Machiavelli Strategy
1776 The Wealth of Nations – Adam Smith Strategy
1832 On War – Carl Von Clausewitz Strategy
1980 Competitive Strategy – Michael Porter Strategy
1990 Competitive Advantage of Nations – Michael Porter Strategy
1995 The Discipline of Market Leaders – Michael Treacy and Fred Wiersema Strategy
1996 The Art of the Long View – Peter Schwartz Strategy
2003 Double Digit Growth; How Great Companies Achieve it – No Matter What – Michael Treacy Strategy
2011 Good Strategy Bad Strategy - Richard Rumelt Strategy
1911 The Principles of Scientific Management - Frederick Taylor Strategy
1954 The Practice of Management - Peter Drucker Strategy
1964 Managing for Results - Peter Drucker Strategy
1964 My Years with General Motors - Alfred Sloan Strategy
1965 Corporate Strategy - Igor Ansoff Strategy
1974 Management tasks responsibilities practices - Peter Drucker Strategy
1979 Henderson on Corporate Strategy – Bruce Henderson Strategy
1982 In Search of Excellence: Lessons from America’s Best Run Companies – Thomas Peters and Robert WatermanStrategy
1986 When it hits the Fan – Gerald Meyers Strategy
1987 Moments of Truth – Jan Carlzon Strategy
1989 Mintzberg on Management - Henry Mintzberg Strategy
1990 The Fifth Discipline: The Art & Practice of the Learning Organization – Peter Senge Strategy
1991 Crossing the Chasm - Geoffrey Moore Strategy
1997 The Innovators Dilemma – Clay Christensen Strategy
1998 Competitive Advantage – Michael Porter Strategy
1998 A Whack on the Side of the Head - Roger Van Oech Strategy
2000 The Four Obsessions of an Extraordinary Executive – Patrick Lencioni Strategy
2004 Built to Last – Jim Collins Strategy
2005 Blue Ocean Strategy – W Chan Kim and Renee Mauborgne Strategy
2011 Good to Great – Jim Collins Management Tasks Responsibilities – Peter Drucker Strategy
2013 Playing to Win: How Strategy Really Works – AG Lafley Roger Martin Strategy
2019 Blueprint-The Evolutionary Origins of a Good Society - Nicholas Christakis The World Around Us
1859 The Origin of Species – Charles Darwin The World Around Us
1991 The Nine Nations of North America - Joel Garreau The World Around Us
1997 Guns Germs and Steel – Jared Diamond The World Around Us
2005 Collapse – Jared Diamond The World Around Us
2005 1491 New Revelations of the Americas before Columbus - Charles Mann The World Around Us
2006 The God Delusion - Richard Dawkins The World Around Us
2011 The World in 2050 – Laurence Smith The World Around Us
2011 1493 Uncovering the World Columbus Created – Charles Mann The World Around Us
2014 Sapiens - Yuval Noah Harari The World Around Us
More Training Interoffice memo
Date: September 5, 2013
To: File
cc: R Vettoretti, S Mutchmore, M Kozlowski, R Kowal , J Hughes, C Romano,
M Losier, L Vincent, L Milliard
From: B. McKay,
RE: Notes from Hong Kong Visit September 4-5, 2013
Following are notes from a visit of two hospitals and two central production units
(CPUs) in Hong Kong on September 4-5 2013. The itinerary was arranged by
Susanna Ko ( a colleague of Clara Pi who visited HFS some time ago). The
meetings included among others:
Susanna Ko, General Manager ( Administrative Services ) Kowloon Central Cluster
and GM (Administrative Services) Queen Elizabeth Hospital
Jenny Wu Department Head Dietetics, Kowloon Hospital
Larry Law, Senior Manager (Catering ) North District Hospital and North District
CPU and one other hospital ?
Terry Leung, Jolean Chui and Agron Sin, Chefs at North District CPU
Vivian Wong, Cluster Coordinator New Territories West Cluster and Manager
(Hospital Food Services) Tuen Mun Hospital
Winnie Wong, Assistant General Manager, Dutch Kitchen Ltd ( Queen Elizabeth
Hospital)
Felix Cheng, General Manager Dutch Kitchen
David Kwan, Head of Catering Services (Catering Services) Quick Service
Restaurant and Catering Services Division, Maxim’s Caterers
Overview
1. 7.7 M population , GDP per capita US$52,700, 13th in world (Canada is
US$43,400 (19th)
2. Healthcare spending 3% of GDP, much lower than Canada 11.3%
3. Life expectancy 82.2 years ( Canada 81.6 years)
4. Hong Kong Health Authority (HA), 44 hospitals, organized into 7 clusters, 29,188
public beds , 4098 private beds (private is 12% of total)
5. Hospital cost per day HK$4000 (C$ 570)
6. Patient pays HK $100 (C$14) per day co-pay for public unless on social assistance
then zero
Top 100 Books
Interoffice memo
Date: September 5, 2013
To: File
cc: R Vettoretti, S Mutchmore, M Kozlowski, R Kowal , J Hughes, C Romano,
M Losier, L Vincent, L Milliard
From: B. McKay,
RE: Notes from Hong Kong Visit September 4-5, 2013
Following are notes from a visit of two hospitals and two central production units
(CPUs) in Hong Kong on September 4-5 2013. The itinerary was arranged by
Susanna Ko ( a colleague of Clara Pi who visited HFS some time ago). The
meetings included among others:
Susanna Ko, General Manager ( Administrative Services ) Kowloon Central Cluster
and GM (Administrative Services) Queen Elizabeth Hospital
Jenny Wu Department Head Dietetics, Kowloon Hospital
Larry Law, Senior Manager (Catering ) North District Hospital and North District
CPU and one other hospital ?
Terry Leung, Jolean Chui and Agron Sin, Chefs at North District CPU
Vivian Wong, Cluster Coordinator New Territories West Cluster and Manager
(Hospital Food Services) Tuen Mun Hospital
Winnie Wong, Assistant General Manager, Dutch Kitchen Ltd ( Queen Elizabeth
Hospital)
Felix Cheng, General Manager Dutch Kitchen
David Kwan, Head of Catering Services (Catering Services) Quick Service
Restaurant and Catering Services Division, Maxim’s Caterers
Overview
1. 7.7 M population , GDP per capita US$52,700, 13th in world (Canada is
US$43,400 (19th)
2. Healthcare spending 3% of GDP, much lower than Canada 11.3%
3. Life expectancy 82.2 years ( Canada 81.6 years)
4. Hong Kong Health Authority (HA), 44 hospitals, organized into 7 clusters, 29,188
public beds , 4098 private beds (private is 12% of total)
5. Hospital cost per day HK$4000 (C$ 570)
6. Patient pays HK $100 (C$14) per day co-pay for public unless on social assistance
then zero
Interoffice memo
Date: June 4, 2010
To: File
CC: Renso Vettoretti, Stephane Mutchmore
From: Brad McKay
RE: Tour of Great Western Hospital, Swindon UK May 27, 2010
This reports observations of Hospital Food Service as practiced in the UK as part of
a study tour. Observations were made of two hospitals in England on May 27, 2010.
Great Western Hospital, Swindon, Wiltshire
1. Build in 2002 Great Western Hospital has 660 public beds plus 20 private beds.
The private ward was built in 2005 and is housed in a separate building as part of
the Brunel Treatment Centre. There are 5 operating theatres. The hospital is
operated by the Great Western Trust which also operates a second site,
Savermake Hospita, in Marlborough. The Trust employs 3300 staff with a
budget of GBP 156 Million serving a population of 300,000.
2. Tour was guided by Sue Woolford, Catering Manager for the Hospital and David
Kavanagh, Operational Services Director (Sales) for Tillery Valley Foods their
food supplier.
3. Carillion manages the hospital including food services. Food service gets high
ratings according to the hospital web site
4. Menus are printed on paper. Orders are taken at bedside and a survey is printed
on the reverse of the menu. Paper orders are scanned on optical reader and
automatically loaded into computer.
5. Chilled food is brought in from Tillery Valley and others and stored in food
service storage in ground level/below grade
6. Burlodge Multigen units are loaded with bulk trays ( typically 6-8 servings per
foil tray ). Cartridges are loaded with 8 foil tray each and loaded into Muligen
7. Staffing is 1 FTE on vegetables and kitchen, 1 on setup, 1 diet chef ( for special
diets).
8. They did have 1 FTE making sandwiches but went to outsourced sandwiches .
Cost is about 49 pence each.
9. Multigen is transported up to the wards and in the ward kitchen is set to retherm
for 60 minutes
10. Ward Kitchen has refrigerator, dishwasher, prep tables
Interoffice memo
Date: June 4, 2010
To: File
CC: Renso Vettoretti, Stephane Mutchmore
From: Brad McKay
RE: Tour of Great Western Hospital, Swindon UK May 27, 2010
This reports observations of Hospital Food Service as practiced in the UK as part of
a study tour. Observations were made of two hospitals in England on May 27, 2010.
Great Western Hospital, Swindon, Wiltshire
1. Build in 2002 Great Western Hospital has 660 public beds plus 20 private beds.
The private ward was built in 2005 and is housed in a separate building as part of
the Brunel Treatment Centre. There are 5 operating theatres. The hospital is
operated by the Great Western Trust which also operates a second site,
Savermake Hospita, in Marlborough. The Trust employs 3300 staff with a
budget of GBP 156 Million serving a population of 300,000.
2. Tour was guided by Sue Woolford, Catering Manager for the Hospital and David
Kavanagh, Operational Services Director (Sales) for Tillery Valley Foods their
food supplier.
3. Carillion manages the hospital including food services. Food service gets high
ratings according to the hospital web site
4. Menus are printed on paper. Orders are taken at bedside and a survey is printed
on the reverse of the menu. Paper orders are scanned on optical reader and
automatically loaded into computer.
5. Chilled food is brought in from Tillery Valley and others and stored in food
service storage in ground level/below grade
6. Burlodge Multigen units are loaded with bulk trays ( typically 6-8 servings per
foil tray ). Cartridges are loaded with 8 foil tray each and loaded into Muligen
7. Staffing is 1 FTE on vegetables and kitchen, 1 on setup, 1 diet chef ( for special
diets).
8. They did have 1 FTE making sandwiches but went to outsourced sandwiches .
Cost is about 49 pence each.
9. Multigen is transported up to the wards and in the ward kitchen is set to retherm
for 60 minutes
10. Ward Kitchen has refrigerator, dishwasher, prep tables
Interoffice memo
Date: March 10 2018
To: File
From: B. McKay
RE: Notes from “ Hundred Percenters – Challenge your employees to give their all
and they’ll give you even more” by Mark Murphy
Following are notes from the above book, published by McGraw-Hill 2010.
1. On a 2 x 2 grid where one axis is Emotional Connection to Employees and other
axis is Degree of Challenge Given to Employees there are 4 leadership styles
The Avoider – low connection , sets low challenge
The Appeaser – high connection, sets low challenge
The Intimidator – low connection , sets high challenge
The 100% Leader – high connection, sets high challenge
2. Avoiders don’t give you much work to do, don’t need you to learn new skills,
don’t give much feedback and stay out of your way.
3. Appeasers give employees enjoyable assignments, lots of praise and care about
keeping employees happy
4. Intimidators give impossible assignments that you don’t feel you have the skills to
complete, give critical and negative feedback and care only about the goals no
matter who’s left at the end.
5. 100% Leaders give really challenging assignments, requiring you to learn new
skills to complete them, gives lots of constructive feedback, and care most about
pushing you to maximize every ounce of your potential.
6. In a study of 17000 employees using 360 degree evaluations the top 10% of
performers were 100% Leaders with a few in the Intimidator category.
7. Some further characteristics of 100% Leaders-
a. Push past their comfort zone and inspire followers to do the same
b. Set HARD goals ( heartfelt, animated, required, difficult)
c. Use HARD goals to instill confidence
d. Use HARD goals to signal to employees their work is important
For Training HelpAbout EMC (Excellence in Manufacturing Consortium )
A unique not-for-profit organization of manufacturers
✓ Peer Networking ✓ Learning Centre ✓ Buying Leverage
Contact: Sue Elliot 902-890-9915 [email protected]
For Training Help
✓ Food and Beverage Atlantic
✓ Workshops
✓ Training
Tammy Brideau 506-227-8328 [email protected]
✓ FPSC (Food Processing Skills Canada )
✓ Your Workforce Development and Skills Organization
✓ Professionalizing the food and bev processing industry
✓ Culture of continuous learning
✓ Labour Market Information and Setting Industry Standards
✓ AGM and Conference in Charlottetown June 9-11
Cynthia Perry 902-749-7161 [email protected]
For Further Reading
Talent is the Key to Success
Talent is the Key to Success
• Where to find it
• How to nurture it
• How to strengthen it
