INTRODUCING ESP 5.6Take the labor out of scheduling

ESP 5.6: Take the labor out of schedulingIf you’re spending more than ninety minutes a week producing your weekly crew schedule, it’s time for a change.

Put ESP to work for you and you’ll have your manager back on the floor in record time, all while saving up to one percent in labor cost.

A perfect schedule

Easy-to-use

Detailed reports

Respects all labor laws

CREATE A PERFECT SCHEDULE IN RECORD TIME

Create a perfect schedule in record timeUsing the ESP Home page checklist allows you to:

• Stay organized: simply follow the tasks in order

• Never miss a task: check off each task when complete

• Remain focused: if interrupted you know exactly where you left off

Measureable resultsThe home page summary lets you set goals for improvement.

It shows you:

• Length of time spent editing

• Number of shifts changed

• Number of schedule errors

On our website is our ESP scorecard. It lets you measure your scheduling managers results.

Help is just a mouse click away

On-screen help changes to reflect the screen you have open, giving you immediate help.

On-line help for additional tools, resources and tips.

EASY TO USE

ESP is easy to use

ESP 5.6 is so easy to use, your manager will have it mastered in no time.

ESP has a standard Microsoft Office look and feel so managers will already be familiar with many of its features.

Perform volume projections

Enter employee time-off requests

Generate and edit schedule

Print and e-mail completed schedule

to employees

Flexible, accurate volume projectionsTo make your volume projection you just click on the start button beside that task.

Use sales or transactions to project your weekly volume.

Accurate projections mean a better schedule and better customer service.

Two ways to project your volume

Our powerful volume projection options let you customize the projection to your exact needs.

• Average as many/few past weeks as you wish.

• Adjust for recent sales trends

• Remove high/low values to eliminate influence of unusual events

Advanced projections

Advanced projection option lets you choose any weeks of history to include.

• Past comments are displayed to help you choose the right weeks.

• Perfect for projecting spring break, start and end of school and other holiday events.

One-step time-off requests

Once projections are complete, you can then enter any time-off requests your employees have made.

Just click on the start button beside that task to begin.

Easy one step time-off requests

Easy one step time off requests means you just

• Fill in the name and the day off, and ESP handles the rest.

• Time-off requests can be entered for any date in the future.

• The number of employees booked off is displayed beside each day.

Editing made simple• To change a shift just

click the item you wish to change and change it in place.

• Navigate between days using the tabs across the top.

• Hourly labor variances and crew-to-manager ratio at the top help you manage your labor hours effectively.

Detailed labor statistics

Interactive editing

ESP automatically warns of violations of your scheduling rules.

Shifts turn red to draw attention to problems.

The status box gives details about shift status and errors.

One click of the mouse calls up the interactive on-call list to help you find the perfect replacement.

The on-call listThe on-call list displays employees in order of best to worst choice. Just click a name to choose a replacement.

Several views to choose fromWhen editing your schedule you can choose from several different views.

The traditional daily line-bar view shown here. This gives you an excellent overview of your daily labor coverage and who is working.

Several views to choose fromYou can view the traditional line bar, with the managers shifts all displayed at the bottom of the day, even when they are on productive stations.

View by employeeNext, you can view your schedule grouped by employee name. Quickly find and edit all the shifts for individual employees.

Using the Expand/Contract all button on the toolbar you can collapse the shifts to get a summary overview.

View by errorsThe errors view only displays shifts with problems that need your immediate attention.

Customize which errors you will allow and will not allow.

Printing is disabled until all non-permitted errors are corrected.

DETAILED REPORTS MEAN BETTER LABOR CONTROL

Comprehensive reporting

• ESP has a variety of managers reports for perfect labor management.

• Clear, easy-to-read reports, with all the details you need.

• Print reports to your printer or to PDF, ready to be e-mailed to your office or supervisor.

• ESP can e-mail individualized schedules to each employee.

Daily schedule

The Daily schedule report provides an excellent overview of the daily labor coverage.

• Projected volume, labor and variances at the top.

• Quick labor summary at the bottom

• Full daily labor coverage, and shift information.

Schedule by employee

The alphabetic Schedule by employee ensures your employees can see all their shifts in one place, helping to reduce absenteeism.

Additional reports

ESP also produces the following reports:

• Service awards

• Break report

• Managers summary report

• Training summary

• Daily labor tracking by hour

Preview before printingAll reports are previewed on-screen before printing.

Select the report you want and click the print icon to print it.

Click the PDF icon to send your report to a PDF file ready to be emailed to your office.

E-mail schedulesESP sends all your employees their weekly schedule by e-mail.

Employees don’t have to come to work to get their schedule, reducing absenteeism

E-mail template lets you customize the message your employees receive.

FULL COMPLIANCE WITH ALL LOCAL LABOR LAWS

Complies with all local labor laws• Unlimited labor

categories

• Use different restrictions on school and non-school days.

• ESP guarantees no shift ever violates any of the restrictions you define.

Complies with all local labor lawsYou define which rules can never be violated when editing.

Security features allow you to lock these options so managers cannot change them.

Printing the schedule is disabled if the manager violates any of your restrictions.

Customize your shift lengthsShift lengths are fully customizable. Use different lengths at different times of the day or days of the week.

Use long shifts for your opening staff.

Use shorter shifts for your part time after school staff.

It’s all up to you.

Positioning where it countsESP helps you create the perfect positioning guide every time.

• Use as many guides as needed to account for differences in productivity or average check

• ESP calculates the productivity for optimal labor placement

• Automatically adjusts for price changes

Positioning guide graphing toolESP graphs your positioning guide productivity.

Quickly find problem areas.

Let ESP automatically optimize your guide. Click the Optimize labor tool on the toolbar, and an erratic chart like this....

Instantly updates to a perfect guide like this.....

Fixed shiftsFixed (core) shifts are all in one place. Use 3 kinds of fixed shifts.

• Fixed shifts with both the station and the employee assigned.

• Fixed shifts with the station assigned but not the employee. ESP will find an available employee.

• Fixed shifts with the employee assigned but not the station. ESP will schedule them where they are needed the most.

Flexible fixed shiftsHere’s an example of a fixed shift where the employee and the station are both assigned.

Here is an example of a fixed shift where the employee is assigned but not the station. ESP will find a station for them to work.

Here is an example of a fixed shift with no employee assigned. ESP will find a qualified employee to work this shift.

ADVANCED EMPLOYEE MANAGEMENT CAPABILITIES

Employee management made simpleEmployee profiles are divided into four tabbed screens.

• General information

• Availability

• Station qualifications

• Other information

AvailabilityThe availability tab lets you manage:

• When employees are available

• Time off requests

• Vacations

• Fixed shifts

Dual availabilities allows for school and summer. Switch between them with a single mouse click.

Quickly switch between availabilitiesWhen school is out for the summer, Spring Break, or Christmas break, you can quickly switch between availability sets.

Here we switch just the minors to use the alternate availability. Minors set to use the

alternate availability

Time off requestsQuickly manage time off requests.

• Just enter the employee name and the day off they wish and your done.

• Enter time off requests for any date in the future.

• ESP summarizes how many people are off each day

The right person in the right placeESP ensures you have a balance of your most and least experienced employees.

The station ratings tab allows you to specify which stations each employee is qualified to work, and how experienced they are at each.

The Coach and Trainee ratings allow you to indicate the best employees and the new trainees.

The right person in the right placeOn the stations form you can:

• Specify your required average skill level for each station.

• User higher requirements for more important stations

• Set up exceptions where you wish to increase the rating for important sales periods.

FULLY CUSTOMIZED TO YOUR OPERATION

Set your preferencesYou can easily increase or decrease the importance of various shift assignment factors:

• Shift rotation

• Station rotation

• Equitable distribution of hours

• Station ratings balancing

• Optimizing labor cost

Strict scheduling rule enforcementYou determine the rules your scheduling manager can override manually when editing the schedule.

If a shift contains a non-permitted violation, printing is disabled until the error is corrected.

ESP 5.6 BY THOUGHTWORKS Your total labor scheduling solution