Take 5 - 5 ways to simplify your communications UK
Transcript of Take 5 - 5 ways to simplify your communications UK
The Growing
■ Added Complexity■ Limited Mobility■ Increased Costs ■ Decreased Productivity
PAIN
Maintaining and using disconnected communications solutions along with a phone system:
Hello?
Hello?
A Consolidated User Landscape MEANS
No time wasted jumping from voice, to fax, to email, to chat
A consistent mobile experience with complete access to the same menu and tools
Greater connectivity leading to faster problem solving and response times
minutesWASTED
75Workers waste more than
75 minutes daily tending to multiple communication
channels such as e-mail, instant message, and voicemail.
Source: Sage Research
Mobile and OfficeCONSOLIDATE
Prevent breaks in productivity as employees travel, work remotely and attend out-of-the-office meetings
2
Consolidating Mobile and Office MEANS
Workers have access to the sameapplications on their mobile devices that they use in the office
Never missing a call – one-number service means work numbers follow their employees
Shorter wait times for customers
spend at least 2 days a week away from their primary
office location
Source: Q2 2013 Forrsights Workforce Survey
27%of Workers
REMOTE WORKING
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Management of Customer Communications
CONSOLIDATE
Provide a sophisticated customer experience offering them multiple ways to engage with you
3
Providing relevant customer data and enabling your teams to solve problems faster
Conferencing and social collaboration options improve response times
A better, more holistic approach to customer service, providing a superior customer experience and an edge over the competition
Managing Customer Communications MEANS
TWICENews of bad customer
service reaches more than twice as many ears as praise
for a good service experience.
Source: US White House Office of Consumer Affairs
MORETHAN
Multiple Sites into a Unified Experience
CONSOLIDATE
Provide a consistent user experience allowing multiple locations to enjoy the same tools
4
Consolidating Multiple Sites into One MEANS
Avoiding network integration issues across different platforms
Lower support costs
The ability to easily scale across all locations
MORETHAN
Source: Forrester
of IT professionals can make a business case for unified communications
based on cost savings.
The Platform and All Applications into
One Solution
CONSOLIDATE
Combine multiple applications and legacy products into a single, unified platform
5
Consolidating into a Single Platform MEANS
Reducing capital and operating costs
Improving employee productivity by providing access to powerful communication tools in one click
Cutting-edge technology in one easy-to-use and flexible system
Source: IDC Survey
61%Organizationscite increased productivity
as a benefit of consolidating unified communications and
collaboration technologies
of
■ Cost Savings■ Better Collaboration■ Improved Customer Satisfaction■ Increased Productivity■ Greater Mobility
The company optimized its communications and enjoyed
Consolidation WORKED
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communication solutions for the “anywhere” worker
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