TACO Learning Paths - ServiceNow · •Integration Hub Fundamentals (On Demand) ServiceNow Platform...
Transcript of TACO Learning Paths - ServiceNow · •Integration Hub Fundamentals (On Demand) ServiceNow Platform...
Learning Paths by Persona
Author: Training and Certification
Last updated: May 20, 2020
2 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Implementer Learning Paths
3 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
Customer Service Management (CSM)Implementer Learning Path
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsBPC: Business Process ConsultantsCIS: Certified Implementation SpecialistILT: Instructor-led Training
ServiceNowImplementation
Methodology (SIM)Fundamentals(On Demand)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
ServiceNow Platform
SubscriptionModel
(Coming Soon) OngoingDelta testing
CSMFundamentals
(2-days ILT)
CSM Implementation
(2-days ILT)CIS-CSM Voucher
Additional Recommended• CIS-CSM Test Prep• Communities Implementation (On Demand)• CSM with Service Management for BPCs (On Demand)• CSM with Service Management for Implementers (On Demand)• Agent Workspace Fundamentals (On Demand)• Advanced Work Assignment (On Demand)• Proactive Customer Service Operations Overview (On Demand)
CSM Professional
Required to achieve ‘Professional’
• CIS-CSM
• Predictive Intelligence(On Demand)
• Performance Analytics Essentials (On Demand)
• Virtual Agent (On Demand)
Select Product Line
FSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
Now Platform
SecOps
DevOps
CSM
Now Intelligence
Micro-Certification(Coming Soon)
CIS-CSM
4 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Performance Analytics Essentials
(On Demand)
Additional Recommended Courses• Automated Test Framework (ATF) Fundamentals
(On Demand)• Integration Hub Fundamentals (On Demand)
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
DevOps Fundamentals and
Implementation(Coming Q4)
DevOpsImplementer Learning Path
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsILT: Instructor-led Training
ServiceNowImplementation
Methodology (SIM)Fundamentals(On Demand)
DevOpsAssessment Simulator
to achieveEarly Adopter Recognition(Coming Q4)
Flow Designer Fundamentals (On Demand)
Suggested Reading• The Phoenix Project: A Novel about IT,
DevOps, and Helping Your Business Win by Gene Kim
• The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology by Gene Kim
ITSM Fundamentals
(2-day ILT)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Micro-Certification(Coming Soon)
ServiceNow Platform
SubscriptionModel
(Coming Soon)
Select Product Line
FSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
Now Platform
SecOps
DevOps
CSM
Now Intelligence
5 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
Field Service Management (FSM)Implementer Learning Path
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistFSM: Field Service ManagementILT: Instructor-led Training
ServiceNowImplementation
Methodology (SIM)Fundamentals(On Demand) Ongoing
Delta testing
CIS-FSMFSMFundamentals
(2-days ILT)
FSM Implementation
(2-days ILT)CIS-FSM Voucher
Mobile DevelopmentFundamentals(On Demand)
Additional Recommended• CIS-FSM Test Prep• Performance Analytics
Essentials (On Demand)• Performance Analytics
Fundamentals (2-day ILT)• Knowledge Management
Fundamentals (On Demand)• Field Service Management
Dynamic Scheduling Fundamentals (On Demand)
• Field Service Management Dynamic Scheduling Implementation (On Demand)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Micro-Certification(Coming Soon)
ServiceNow Platform
SubscriptionModel
(Coming Soon)
Select Product Line
FSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
Now Platform
SecOps
DevOps
CSM
Now Intelligence
6 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Additional Recommended • Automated Test Framework (ATF)
Fundamentals (On Demand)• Knowledge Management
Fundamentals (On Demand) • Performance Analytics
Essentials (On Demand)• Service Portal
Fundamentals (2-day ILT)
CIS-RC
OngoingDelta testing
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
GRCFundamentals
(2-days ILT)
Governance, Risk & Compliance (GRC)Implementer Learning Path
Risk & Compliance (RC) Implementation
(2-days ILT)CIS-RC Voucher
Audit Management
Implementation(On Demand)
CIS-VRM
OngoingDelta testing
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led Training
Vendor Risk Management (VRM)
Implementation(2-days ILT)
CIS-VRM Voucher
ServiceNowImplementation
Methodology (SIM)Fundamentals(On Demand) Vendor Risk
Mgmt (VRM)Fundamentals(On Demand)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Micro-Certification(Coming Soon)
ServiceNow Platform
SubscriptionModel
(Coming Soon)
GRC Simulator
Select Product Line
FSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
Now Platform
SecOps
DevOps
CSM
Now Intelligence
7 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
HRSD Enterprise
Required to achieve ‘Enterprise’• CIS-HR
• Predictive Intelligence (On Demand)
• Performance Analytics Essentials (On Demand)
• Virtual Agent Fundamentals, Implementation, and Natural Language Learning (On Demand)
• Lifecycle Events (On Demand)
HRSD Professional
Required to achieve'Professional'• CIS-HR
• Predictive Intelligence (On Demand)
• Performance Analytics Essentials (On Demand)
• Virtual Agent Fundamentals, Implementation, and Natural Language Understanding(On Demand)
CIS-HR
OngoingDelta testing
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
Human Resources Service Delivery (HRSD)Implementer Learning Path
HR Implementation
(2-days ILT)CIS-HR Voucher
Additional Recommended• Configuring HR Integrations (On Demand)• Localization Fundamentals (On Demand)• Performance Analytics Fundamentals (2-days ILT)• Performance Analytics Advanced (2-days ILT)• Service Portal Fundamentals (2-days ILT)
HRFundamentals
(2-days ILT)
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led Training
ServiceNowImplementation
Methodology (SIM)Fundamentals(On Demand)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Micro-Certification(Coming Soon)
ServiceNow Platform
SubscriptionModel
(Coming Soon)
Select Product Line
FSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
Now Platform
SecOps
DevOps
CSM
Now Intelligence
8 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
IT Asset Management (ITAM)Implementer Learning Path
CIS-SAM
OngoingDelta testing
Hardware Asset Management (HAM)
Fundamentals(3-days ILT)
Asset Model Management(On Demand)
Software AssetManagement (SAM)
Fundamentals(3-days ILT)
CIS-SAM Voucher
Software Asset Management (SAM)
ImplementationSimulator
Hardware Asset Management (HAM)
FundamentalsSimulator
Additional Recommended • SAM: Integration with SCCM for
Reclamation and Distribution (On Demand)
• Discovery Basics for SAM(On Demand)
• Entitlement Import Basics for SAM (On Demand)
• Software Asset Management Getting Started(On Demand)
• Software Asset Management Reconciliation Troubleshooting(On Demand)
• Software Normalization for Software Asset Management (On Demand)
Asset Model Mgmt(Micro-certification)
ServiceNowImplementation
Methodology (SIM)Fundamentals(On Demand)
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led TrainingSCCM: Microsoft System Center Configuration Manager
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Micro-Certification(Coming Soon)
ServiceNow Platform
SubscriptionModel
(Coming Soon)
Select Product Line
FSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
Now Platform
SecOps
DevOps
CSM
Now Intelligence
9 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
CIS-APMPerformance Analytics Essentials
(On Demand)
Performance Analytics Essentials
(On Demand)
Agile Development 2.0 and Test Mgmt 2.0
Implementation(On Demand)
Implementer
IT Business Management (ITBM)Implementer Learning Path
PPMFundamentals
(2-days ILT)
APMFundamentals(On Demand)
PPM Implementation
Simulator
CIS-PPM
OngoingDelta testing
PPM Implementation (On Demand)
CIS-PPM Voucher
OngoingDelta testing
ServiceNowImplementation
Methodology (SIM)Fundamentals(On Demand)
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsAPM: Application Portfolio ManagementCIS: Certified Implementation SpecialistILT: Instructor-led TrainingPPM: Project Portfolio Management
Performance Analytics Essentials
(On Demand)
APM Implementation(On Demand)
CIS-APM Voucher
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Additional Recommended• CMDB
Fundamentals(On Demand)
ServiceNowPlatform
Implementation(3-days ILT)
ServiceNow Platform
SubscriptionModel
(Coming Soon)
Micro-Certification(Coming Soon)
Select Product Line
FSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
Now Platform
SecOps
DevOps
CSM
Now Intelligence
10 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
IT Operations Management (ITOM)Implementer Learning Path
Additional Recommended• CMDB Fundamentals (On Demand)• Discovery Extras (On Demand)
Additional Recommended• CMDB Fundamentals (On Demand)• Operational Intelligence Fundamentals
(On Demand)• Event and Flow in Action (On Demand)
Additional Recommended• CMDB Fundamentals (On Demand)• Configuring Cloud Management
for IP Address Management(On Demand)
• Cloud Insights (On Demand)
Additional Recommended• CMDB Fundamentals (On Demand)
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
Service Mapping (SM) Fundamentals
(3-days ILT)
Event Management (EM)
Fundamentals(2-days ILT)
CIS-EM Voucher
Cloud Management (CM)
Fundamentals(3-days ILT)
DiscoveryFundamentals
(3-days ILT)CIS-Disco Voucher
Service Mapping(SM) Implementation
(3-days ILT)CIS-SM Voucher
Cloud Management (CM) Advanced
(3-days ILT)CIS-CM Voucher
CIS-CM
Ongoing Delta testing
CIS-SM
Ongoing Delta testing
CIS-EM
Ongoing Delta testing
CIS-Disco
ServiceNowImplementation
Methodology (SIM)Fundamentals(On Demand)
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistCMDB: Configuration Management DatabaseILT: Instructor-led Training
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Ongoing Delta testing
Micro-Certification(Coming Soon)
ServiceNow Platform
SubscriptionModel
(Coming Soon)
CMDB FundamentalsComing soon
(2-days ILT)
CMDB Assessment Simulators
(Health/Configure)
Select Product Line
FSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
Now Platform
SecOps
DevOps
CSM
Now Intelligence
11 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Additional Recommended• Automated Test Framework (ATF)
Fundamentals (On Demand)• Knowledge Management Fundamentals
(On Demand)• Major Incident Management (On Demand)• Mobile Development Fundamentals (On Demand)• Service Portal Fundamentals (2-days ILT)• CIS-ITSM Test Prep
ITSM Professional
Required to achieve ‘Professional’
• CIS-ITSM
• Predictive Intelligence (On Demand)
• Performance Analytics Essentials (On Demand)
• Virtual Agent Fundamentals, Implementation, and Natural Language Understanding (On Demand)
CIS-ITSM
OngoingDelta testing
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
ITSMFundamentals
(2-days ILT)
IT Service Management (ITSM)Implementer Learning Path
ITSM Implementation
(3-days ILT)CIS-ITSM Voucher
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led Training
ServiceNowImplementation
Methodology (SIM)Fundamentals(On Demand)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Micro-Certification(Coming Soon)
ServiceNow Platform
SubscriptionModel
(Coming Soon)
Select Product Line
FSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
Now Platform
SecOps
DevOps
CSM
Now Intelligence
12 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Virtual Agent Fundamentals, Implementation &
Natural Language Learning(On Demand)
Get Started with Artificial
Intelligence(On Demand)
Implementer
Now IntelligenceImplementer Learning Path
Performance Analytics Essentials
(On Demand)
Responsive Dashboards
Overview(On Demand)
Certified Application
Specialist -PA
OngoingDelta testing
Performance Analytics
Fundamentals(2-days ILT)ServiceNow
ImplementationMethodology (SIM)
Fundamentals(On Demand)
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led Training
Performance AnalyticsWidgets
(On Demand)
Predictive Intelligence
Fundamentals and
Implementation(On Demand)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
ServiceNowPlatform
Implementation(3-days ILT)
ServiceNow Platform
SubscriptionModel
(Coming Soon)
VirtualAgent
Simulator
Micro-Certification
Virtual Agent Integrations
(On Demand)
Virtual Agent Advanced Topics
(Coming Soon)
Get Started with Artificial Intelligence
(On Demand)
KPI Composer Overview
(On Demand)
Performance Analytics
Advanced(2-days ILT)
FormulaIndicators
(On Demand)
PA Simulator(Coming Soon)
Select Product Line
FSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
Now Platform
SecOps
DevOps
CSM
Now Intelligence
Hands on practice with the
application including
implementation experience
13 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
AdditionalRecommended• CAD Test Prep• Mobile Development
Fundamentals (On Demand)
• Performance Analytics Essentials(On Demand)
• Service Portal Fundamentals (2-day ILT)
• Service Portal Advanced (2-day ILT)
ServiceNowPlatform
Implementation(3-days ILT)
ImplementerOngoing
Delta testing
Now PlatformImplementer Learning Path
Application DevelopmentFundamentals
(3-days ILT)CAD Voucher
CertifiedApplication Developer
(CAD)
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsILT: Instructor-led Training
Scripting inServiceNow
Fundamentals(3-days ILT)ServiceNow
ImplementationMethodology (SIM)
Fundamentals(On Demand)
Automated TestFramework (ATF)
Fundamentals(On Demand)
IntegrationHubFundamentals(On Demand)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Micro-Certification(Coming Soon)
ServiceNow Platform
SubscriptionModel
(Coming Soon) Service Provider Essentials• Domain Separation Basics (On Demand)• Domain Separation Configuration (On Demand)• Domain Separation Implementation (On Demand)• Domain Separation Troubleshooting (On Demand)
Additional RecommendedCertifications• CIS-CSM• CIS-ITSM• CIS-CM (ITOM)• CIS-Disco (ITOM)• CIS-EM (ITOM)• CIS-SM (ITOM)
Select Product Line
FSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
Now Platform
SecOps
DevOps
CSM
Now Intelligence
14 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
Security Operations (SecOps)Implementer Learning Path
CIS-VR
OngoingDelta testing
CIS-SIR
OngoingDelta testing
Security IncidentResponse (SIR)
Implementation(2-days ILT)
CIS-SIR Voucher
VulnerabilityResponse (VR)
Implementation(2-days ILT)
CIS-VR Voucher
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led Training
Security Operations
Fundamentals(2-days ILT)ServiceNow
ImplementationMethodology (SIM)
Fundamentals(On Demand)
Additional Recommended • Automated Test Framework (ATF)
Fundamentals (On Demand)• Flow Designer Fundamentals
(On Demand)• IntegrationHub Fundamentals
(On Demand)• Mobile Development Fundamentals
(On Demand)• Service Portal Fundamentals
(2-day ILT)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Micro-Certification(Coming Soon)
ServiceNow Platform
SubscriptionModel
(Coming Soon)
Select Product Line
FSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
Now Platform
SecOps
DevOps
CSM
Now Intelligence
15 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
System Administrator Learning Path
16 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Additional Recommended• CSA Test Prep• Performance Analytics Essentials (On Demand)• Scripting in ServiceNow Fundamentals (3-day ITL)• Application Development Fundamentals (3-day ITL)• Implementation classes as products are activated
in your instance
System Administrator Learning Path
System Administrator
OngoingDelta testing
CertifiedSystem
Administrator(CSA)
System Administration
Advanced(2-days ILT)
ServiceNow Upgrade Essentials
• Upgrade Skipped Records(On Demand)
• Automated Test Framework (ATF) Fundamentals (On Demand)
• Using Debug Upgrade(On Demand)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Additional AcronymsILT: Instructor-led Training
Micro-Certification(Coming Soon)
ServiceNow Platform
SubscriptionModel
(Coming Soon)
17 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Developer Learning Paths
18 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
No-Code DeveloperApplication Developer Learning Path
No-Code Application
Development(On Demand)
Developer
Additional AcronymsILT: Instructor-led Training
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
19 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Additional Recommended• CAD Test Prep (On Demand)• IntegrationHub Fundamentals (On Demand)• Mobile Development Fundamentals
(On Demand)• Performance Analytics Essentials (On Demand)• Service Portal Fundamentals (2-days ILT)• Service Portal Advanced (2-days ILT)
Automated Test Framework (ATF)Fundamentals (On Demand)
ServiceNow Platform Subscription Model
(On Demand)(Coming Soon)
Developer
Low/Pro-Code DeveloperApplication Developer Learning Path
Applications
Integrations
Scripting inServiceNow
Fundamentals(3-days ILT)
ApplicationDevelopmentFundamentals
(3-days ILT)CAD Voucher
OngoingDelta testing
Additional Recommended• Scripting in ServiceNow Fundamentals (3-days ILT)• Application Development Fundamentals (3-days ILT)
Flow DesignerFundamentals(On Demand)
IntegrationHubFundamentals(On Demand)
CertifiedApplication Developer
(CAD)
Micro-Certification (MC)
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsILT: Instructor-led Training
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
20 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Application Specialist Learning Paths
21 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Performance Analytics (PA)Application Specialist Learning Path
Application Specialist
PerformanceAnalyticsEssentials
(On Demand)
Micro-Certification (MC)
PerformanceAnalytics
Fundamentals(2-days ILT)
Responsive Dashboards
Overview(On Demand)
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCAS: Certified Application SpecialistILT: Instructor-led Training
PerformanceAnalyticsWidgets
(On Demand)
PerformanceAnalytics
Advanced(2-days ILT)
CAS-PA Voucher
Hands on practice with the
application including
Implementation experience
OngoingDelta testing
Certified Application
Specialist (CAS-PA)
KPI ComposerOverview
(On Demand)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Formula Indicators(On Demand)
22 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Service PortalApplication Specialist Learning Path
Application Specialist
Micro-Certification (MC)
Service PortalFundamentals
(2-days ILT)
Service Portal Advanced(2-days ILT)
Service Portal Assessment Simulator
Scripting in ServiceNow
Fundamentals(3-days ILT)
Additional Recommended• Enabling Syntax Editor Macros in the Widget Editor (On Demand)• Creating Simple Search Facets in a Service Portal (On Demand)• Creating Simple Search Sources in a Service Portal (On Demand)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Additional AcronymsILT: Instructor-led Training