Tacamor Call Centers
description
Transcript of Tacamor Call Centers
Get
• Established in 2005
• Focus on: • customer service• technical support• outbound campaign
support
both!
• Low staff turnover
• Multilingual service
• 24/7 operation
• Real-time monitoring
• Stability and security
• Lower cost
Youget…
Great people
Low turnover
Robust infrastructure
+ Competitive pricing
= Value
Value = Tacamor!
Youget…
• Live monitoring
• Call recording
• Reporting (Client can dotheir own if desired)
• Quality Assurance calibrated with client input
• Service level contract
accountability!You
get…
• 24 x 7 x 365 operation with 9 levels of UPS protection and diesel backup power
• Full daily backups and off-site client data storage
• Passcard security system and 24-hour live video monitoring
• Redundant T1 switches
• Call recording with failover
• And more…
dependability!You
get…
So
whereare we?
Placentia, Newfoundland & Labrador, Canada
Toronto, Ontario, Canada
Bay Roberts, Newfoundland & Labrador, Canada
Hub and Spoke Designmodel:
our
Tacamor inPlacentia
Photo courtesy of Don Lanehttp://www.lanegallery.com
Hub and Spoke Designmodel:
our
Tacamor inBay Roberts
Photo courtesy of Don Lanehttp://www.lanegallery.com
• 2nd most multicultural city on the planet
• We provide service in many languages through the Toronto multilingual center
Tacamor inToronto
Hub and Spoke Designmodel:
our
Hub: Placentia, NL, CanadaAgents
Spokes with clusters of agents in rural communities are added as needed.
Hub and Spoke Designmodel:
our
Agents
Agents
PSTN
Distributed Server
Supervisor
AgentsContact Center
Client Data Sugar CRM
Internet
IP Network
architecturesystem
our
T1 Switches
clientssome of our
So what can
do for
you?
Ken Hann(709) 227-1199
P.O. Box 290 1 Augusta Place
Placentia • NL Canada • A0B 2Y0
Sales (877) 227-1138 Office (709) 227-1160
www.tacamor.com