Table of Contents

What is Packcity? 11

1.1 Introduction ........................................................................................................3

Concierge Mode vs Carrier Mode 52

2.1 Concierge Mode vs Carrier Mode ......................................................................7

Sign to Packcity Website 93

3.1 Changing language .........................................................................................11

3.2 Sign in to Packcity website ..............................................................................12

3.3 Packcity Website Overview ..............................................................................13

3.4 My user account ..............................................................................................14

Track parcels loaded and unloaded from Packcity lockers 154

4.1 Track loaded/unloaded parcels in Packcity lockers ..........................................17

4.2 Search for shipments .......................................................................................18

4.3 View Tracking Search Results .........................................................................23

Packcity system settings & status 315

5.1 Packcity system setting and status ..................................................................33

5.2 Packcity system details ....................................................................................34

Manage Address Book 396

6.1 Manage Address Book ....................................................................................41

6.2 Add consignees’s contact information to the address book .............................42

6.3 Add a new consignee to the address book ......................................................43

6.4 Modify an existing consignee in the address book ..........................................44

6.5 Delete a consignee from an address book ......................................................45

6.6 Import a CSV file in order to add contacts to the address book ......................46

6.7 Synchronize an address book with Packcity machine(s) .................................48

6.8 Automatic import of address book using FTP server .......................................49

Reporting 517

7.1 Reporting menu ...............................................................................................53

7.2 Overview of the 6 pre-defined reports .............................................................54

7.3 Run a report ....................................................................................................56

7.4 Schedule to receive a daily, weekly or monthly report by email ......................57

| Page 1 | TOC | Sep-18-2018 01:53 |

Business Intelligence reports 598

8.1 Business Intelligence (BI) reports ....................................................................61

8.2 Schedule the launch of your BI reports ...........................................................73

| Page 2 | TOC | Sep-18-2018 01:53 |

What is Packcity?1

1.1 Introduction ............................................................................3

1

| Page 1 | What is Packcity? | Sep-18-2018 01:53 |

Introduction1.1

Packcity intelligent parcel locker solution is an automated electronic locker system thatsecurely enables you to store and distribute a large volume of inbound parcels and informrecipients of their arrival.

It helps optimise your inbound parcel management process, allowing recipients to pick uptheir parcels in just a few seconds, 24/7. Packcity helps you to save space in your mailroom,despite increasing volumes of inbound parcels.

This convenient service means you and your recipients will spend less time managing andreceiving inbound parcels.

The solution consists of:

• Intelligent parcel lockers – modular lockers, with a choice of locker size and aneasy to use touchscreen interface, allow parcel retrieval in just a few seconds

• Reporting and tracking software – Remote management and monitoring of parcellockers and a range of tracking and reporting capabilities ensures optimum usageof the lockers and end-to-end accountability

This guide introduces the main functionalities of the Reporting and tracking software.

3

| Page 3 | | Sep-18-2018 01:53 |

1

Wh

atis

Packcity?

Concierge Mode vsCarrier Mode

2

2.1 Concierge Mode vs Carrier Mode ........................................7

5

| Page 5 | Concierge Mode vs Carrier Mode | Sep-18-2018 01:53 |

Concierge Mode vs CarrierMode

2.1

The Packcity machine operates in two different modes – Concierge Mode or Carrier Mode.

The Packcity website is the same for both modes but some functionality is not applicableto the concierge mode. This user guide only covers the concierge mode.

Concierge Mode

Carrier Mode

7

| Page 7 | | Sep-18-2018 01:53 |

2

Co

ncierg

eM

od

evs

Carrier

Mo

de

Sign to Packcity Web-site

3

3.1 Changing language .............................................................11

3.2 Sign in to Packcity website ................................................12

3.3 Packcity Website Overview ................................................13

3.4 My user account ..................................................................14

9

| Page 9 | Sign to Packcity Website | Sep-18-2018 01:53 |

Changing language3.1

Language selection is made on the login page.

There is no restriction on user account, a user can login with any available language.

11

| Page 11 | | Sep-18-2018 01:53 |

3

Sig

nto

Packcity

Web

site

Sign in to Packcity website3.2

The Packcity website is a secure site requiring individual user login details.

Login details will be provided by Neopost Service team when delivering your Packcitysystem.

You can select your preferred language prior to login.

If you have forgotten your password, use the I forgot my password link to receive anemail to reset your password. You should then update your password in the my useraccount menu after login.

If your account is locked please contact your Neopost contact centre or customer serviceso they can enable your user account again.

TECHNICAL REQUIREMENTS

Here is the list of web browsers supporting Packcity website:• Internet Explorer from IE9• Firefox: all version → Recommended • Chrome: all version → Highly recommended

12

| Page 12 | Sep-18-2018 01:53 |

3

Sig

nto

Packcity

Web

site

Packcity Website Overview3.3

Once logged in, you are taken to the home page where 4 main functions are available:

Admin >Change your user account’s general information such as email, telephone and password.

Track & Trace Database >Track loaded/unloaded parcels in Packcity lockers.

Reporting >Generate reports, view an analysis of Packcity system performance during different timeperiods, schedule reports.

Parcel lockers >Manage and view configurations that affect your Packcity machines such as their addressbook and look at a detailed view of every installed machine.

13

| Page 13 | | Sep-18-2018 01:53 |

3

Sig

nto

Packcity

Web

site

My user account3.4

As an end-user, you can access your user account selecting Users / My user account inthe Admin menu.

Here you can change your contact information such as Telephone, email and mobile numberas well as your username and password.

Please note you need to know your current password to define a new password.

Some fields should match the following rules:

• Username must contain 6 to 20 alphanumeric characters (a-Z 0-9)• Password must be 4 to 20 alphanumeric characters (a-Z 0-9)• Special characters are not supported

Please do not forget to press on Update button before leaving this page to save changes.

14

| Page 14 | Sep-18-2018 01:53 |

3

Sig

nto

Packcity

Web

site

Track parcels loadedand unloaded fromPackcity lockers

4

4.1 Track loaded/unloaded parcels in Packcity lockers .........17

4.2 Search for shipments ..........................................................18

4.3 View Tracking Search Results ............................................23View and Resend PIN Codes ........................................................................27

15

| Page 15 | Track parcels loaded and unloaded from Packcity lockers | Sep-18-2018 01:53 |

Track loaded/unloaded parcelsin Packcity lockers

4.1

Packcity website tracks records of actions that happen to each parcel loaded in and/orunloaded from a Packcity system.

1. To access parcel tracking, select Consult T&T Database in the Track&TraceDatabase menu.

2. The page Search for shipment shown.

17

| Page 17 | | Sep-18-2018 01:53 |

4

Trackp

arcelslo

aded

and

un

load

edfro

mP

ackcitylo

ckers

Search for shipments4.2

You can look for parcels in two ways:

• Basic search allows you to find parcels using the most commonly used criteria• Advanced search provides more options such as E-Shop, Packcity Consignee and

Carrier.

If you do not provide any search criteria, the search will use a 3-day period starting 2 daysbefore current date.

You can search by date but only a 15 day period.

You can also use other criteria such as consignee name, email address or shipment statusto retrieve a list of parcels matching those criteria.

The Reset button will clear all search criteria that you have entered.

Select the Submit button to launch the search process.

• If a search results in only one parcel, you will view details ofthis parcel. Otherwise, you will see a list of results.

• The search will only display up to 500 results for any searchon data. We recommend adding in search criteria to limit theresults.

• If you could not find a parcel in shipment search results, itdoes not mean that it does not exist.

• As we only display the first 500 results, it is possible that yourparcel did not appear in the first 500 results list. In this case,you need to specify other search criteria in order to narrowdown your search.

18

| Page 18 | Sep-18-2018 01:53 |

4

Trackp

arcelslo

aded

and

un

load

edfro

mP

ackcitylo

ckers

Search for shipments by parcel number

The parcel number search works in Start with mode. By entering the first characters ofthe parcel number, you can search all parcel numbers that start with this search criteria.

The search process will not return parcels where specified search criteria can be found inthe middle or at the end of their parcel number. For example, if you only enter 2018, it willnot look for parcels that contain 2018 in their parcel number.

In this example, you can view all parcel numbers that start with ZZ2018.

4

Trackp

arcelslo

aded

and

un

load

edfro

mP

ackcitylo

ckers

19

| Page 19 | Sep-18-2018 01:53 |

Search for shipments using consignee name

If you need to look for a parcel by recipient name, we recommend that you use the lastname.

By entering only a few characters from the recipient’s last name, you will get all parcelsthat are specified for recipients whose last name starts with your search criteria.

20

| Page 20 | Sep-18-2018 01:53 |

4

Trackp

arcelslo

aded

and

un

load

edfro

mP

ackcitylo

ckers

Search for shipments using tracking events

Tracking events log an event that has happened to a parcel. You can search either byindividual tracking event or by groups of events.

4

Trackp

arcelslo

aded

and

un

load

edfro

mP

ackcitylo

ckers

21

| Page 21 | Sep-18-2018 01:53 |

DescriptionTracking EventGroup

Not used in Concierge modeAnnouncement

Parcel was loaded in the parcel lockerDelivered by agentDelivery

Parcel was picked up by the end customerPick-up by End customer

Delivery agent picked up the parcel beforeits expiration date

Collected

Delivery agent collected the parcel after theexpiration date was reached

Collected expired parcel

Delivery agent collected the parcel after ithas been blocked or rerouted

Collected rerouting parcel

Not used in Concierge modeShipping

Not used in Concierge modeCancellation

Parcel is considered lost if its status is “de-livered by agent” but a technician or a ma-chine supervisor declared that the locker boxcontaining the parcel was empty.

Parcel lostAnomaly

Parcel has been blocked to prevent pick upParcel blocked for pickupNotification

Reminder notification was sent to end user,x hours after delivery

Notification PIN codes re-minder

Packcity website user consulted the PINcodes of a parcel.

See PIN codes

PIN codes have been resent from Packcitywebsite.

Resend PIN codes

22

| Page 22 | Sep-18-2018 01:53 |

4

Trackp

arcelslo

aded

and

un

load

edfro

mP

ackcitylo

ckers

View Tracking Search Results4.3

View search results

You can view search results in table format.

If results table contains only one line, table will not be displayed and you will be automaticallydirected to parcel’s information page.

• Back button - you will return to previous page in order to modify input search criteria.• Export CSV button - select which rows you wish to export. The top checkbox will

select all or you can select individual rows to be exported.• Refresh button - will allow you to view newly updated data in the table.• Sort - All fields in results table can be sorted in ascending and descending order

using Up/Down arrows shown in columns headers.• View more details - In order to view details of each parcel number, you can click on

Parcel Number hyperlink.

23

| Page 23 | | Sep-18-2018 01:53 |

4

Trackp

arcelslo

aded

and

un

load

edfro

mP

ackcitylo

ckers

View parcel details & tracking

The Shipment details page shows all information related to a parcel.

The date called Shipping Date is the date when the parcel has been recorded in thesystem.

All actions that happened to the parcel are recorded as tracking events and stored in theparcel tracking history.

View shipment details

Shipment section shows information that was sent to the Packcity website by a carrier ora machine, including Delivery Address, Delivery Instructions, Announced Weight, etc.

In Concierge mode, this section will very likely be empty becauseparcels are not pre-advised by carriers.

24

| Page 24 | Sep-18-2018 01:53 |

4

Trackp

arcelslo

aded

and

un

load

edfro

mP

ackcitylo

ckers

Delivery Address is the Packcity machine’s address.

Contact shows contact details of the recipient.

4

Trackp

arcelslo

aded

and

un

load

edfro

mP

ackcitylo

ckers

25

| Page 25 | Sep-18-2018 01:53 |

View Parcel’s Status in Packcity Machine

In the Packcity section, you can view information about the delivery of a parcel.

For example, if a parcel has been loaded into a Packcity machine or not which box theparcel has been loaded, its size, etc.

Available actions in Packcity Tab for a Parcel that is stillin a Locker

If a parcel has not been collected yet, then there will be 3 buttons available inPackcity section.

Block a parcelIf for security reasons or due to a shipment error, you need to block a parcel you can dothis by using Block button. In this case, the recipient will not be able to collect his parcelanymore. It cannot be unblocked and only the Mailroom user will be able to unload a blockedparcel.

View and Resend PIN codesPackcity website user can view and resend pick-up code for a parcel. This function isavailable only if the recipient has not picked up his/her parcel yet.

26

| Page 26 | Sep-18-2018 01:53 |

4

Trackp

arcelslo

aded

and

un

load

edfro

mP

ackcitylo

ckers

View and Resend PIN Codes

1. When you click on Pin codes button, a message box opens, offering 2 options.

2. Clicking on View button shows the PIN code required to open the locker where theparcel is.

3. Clicking on Send button will resend the original notification message to the recipient.

4

Trackp

arcelslo

aded

and

un

load

edfro

mP

ackcitylo

ckers

27

| Page 27 | Sep-18-2018 01:53 |

View and Send notifications to a recipient

Here you can view all notifications (Email and SMS) that have been sent to recipients.

Notifications are ordered in descending order in the table.

You can choose to resend a notification by clicking on the icon that exists under Resendcolumn.

Recipient’s email is configured in the address book. It is not possible to use a differentemail to send notifications.

Notification Date is the date at which the email has been sent to recipient.

28

| Page 28 | Sep-18-2018 01:53 |

4

Trackp

arcelslo

aded

and

un

load

edfro

mP

ackcitylo

ckers

Print a tracking label for a parcel to be loaded in a Packcitylocker

Some of the parcels to be loaded in lockers may not have a tracking barcode. This tooloffers you a way to create a tracking label with a unique barcode number.

4

Trackp

arcelslo

aded

and

un

load

edfro

mP

ackcitylo

ckers

29

| Page 29 | Sep-18-2018 01:53 |

View recipient signature

In some cases, recipients are asked to sign on screen before collecting their parcel. In thiscase, the signature is stored in the Signature section.

30

| Page 30 | Sep-18-2018 01:53 |

4

Trackp

arcelslo

aded

and

un

load

edfro

mP

ackcitylo

ckers

Packcity system set-tings & status

5

5.1 Packcity system setting and status ...................................33

5.2 Packcity system details ......................................................34

31

| Page 31 | Packcity system settings & status | Sep-18-2018 01:53 |

Packcity system setting andstatus

5.1

The Packcity website gives you the ability to see your Packcity systems on a map and viewtheir settings. To do so, select Cartography from the Parcel lockers menu.

Your Packcity system are shown in a list on the left side and on a map on the right side ofthe screen. Clicking on the pencil icon will display the Packcity system details as shownon the next page.

33

| Page 33 | | Sep-18-2018 01:53 |

5

Packcity

systemsettin

gs

&statu

s

Packcity system details5.2

This page presents everything that you need to know about a Packcity machine such asits machine code, carriers configured for it, different statuses of its lockers, etc.

• Visualization: offers a graphical view of the status of all lockers. You cannot performany actions on the lockers remotely. If you move mouse pointer over a locker thatcontains a parcel, you can view a parcel’s information in a tooltip.

• Column detail: for each locker this contains basic information such as its size andits current status (Empty or full) as well as last parcel number loaded into the box,last event for that parcel number and last event date.

• Properties: displays basic configuration information for Packcity machine.• Events: presents a chronological history of every action that was performed on the

Packcity machine.• Synchronize: Connects to the Packcity machine in order to retrieve its latest status.

34

| Page 34 | Sep-18-2018 01:53 |

5

Packcity

systemsettin

gs

&statu

s

Packcity system visualization

In the Visualization section, you have a graphical view of the status of all lockers in aPackcity machine.

If you move mouse over a locker that contains a parcel, a tooltip will be displayed thatcontains information about the parcel such as its number, its expiration date and itsassociated carrier.

Lockers that contain parcels will be displayed in RED.

Lockers that contain parcels that need to be unloaded will be shown in BLUE.

Although you can view lockers that are damaged or soiled, you will not be able to changesettings on these lockers remotely.

5

Packcity

systemsettin

gs

&statu

s

35

| Page 35 | Sep-18-2018 01:53 |

Packcity system column details

Column Detail section shows the list of locker boxes of a Packcity machine.

Box number 1 is located at top left corner of the machine. To find the other boxes, youneed to count from top to bottom and from left to right.

Box numbers are shown as a web link.

Clicking on the Box numbers will lead you to Details of box page where you can see allmachine events recorded for the selected box in chronological order.

If a machine event is related to a parcel number, it will show the parcel number as a weblink.

36

| Page 36 | Sep-18-2018 01:53 |

5

Packcity

systemsettin

gs

&statu

s

Clicking on the Parcel numbers will directly access parcel tracking.

Packcity system properties

In Properties section, you can view how Packcity machine has been configured.5

Packcity

systemsettin

gs

&statu

s

37

| Page 37 | Sep-18-2018 01:53 |

Events

In Events section, a list of all machine events is displayed in descending chronologicalorder.

Values under Box and Parcel columns are presented in hyperlink format:

• Clicking on a value under Box column will direct you to Details of the box page• Clicking on values under Parcel column will bring up Track&Trace parcel events in

Shipment Details page

38

| Page 38 | Sep-18-2018 01:53 |

5

Packcity

systemsettin

gs

&statu

s

Manage Address Book6

6.1 Manage Address Book ........................................................41

6.2 Add consignees’s contact information to the addressbook .......................................................................................42

6.3 Add a new consignee to the address book .......................43

6.4 Modify an existing consignee in the address book .........44

6.5 Delete a consignee from an address book .......................45

6.6 Import a CSV file in order to add contacts to the addressbook .......................................................................................46

6.7 Synchronize an address book with Packcitymachine(s) ............................................................................48

6.8 Automatic import of address book using FTPserver ....................................................................................49

39

| Page 39 | Manage Address Book | Sep-18-2018 01:53 |

Manage Address Book6.1

Your Address Book contains the list of all consignees who can receive parcels in a Packcitymachine. It is created and managed on the Packcity website, then synchronized withPackcity machine(s).

When a delivery agent loads a parcel into a Packcity machine, he uses the address bookto look for the parcel’s consignee.

To access your address book, select Manage Address Books in the Parcel lockers menu.Here you can update and load an address book to Packcity machines.

Possible actions:

• Detail(s) > Change address book’s name and partner• Contacts > Add new contacts and modify existing ones• Link > Link an address book to one or multiple machines• Delete > Delete an existing address book• Export > Send an address book (including latest modifications) to linked machine(s)• Create > Create a new address book

41

| Page 41 | | Sep-18-2018 01:53 |

6

Man

age

Ad

dress

Bo

ok

Add consignees’s contact in-formation to the address book

6.2

Manage Address Book Contact provides a list of contact information for all consigneesin an address book where you can add new consignee to the list, modify existing ones anddelete a consignee from the list.

Possible actions are :

• Detail(s) > Modify a consignee in the list.• Comfort zone > Whether a consignee needs to collect his/her parcels only from

defined comfort zone on a Packcity machine.• Last update > Date of last modification on a consignee contact details.• Delete > Delete a consignee from the list.• Create > Create a new contact in the newly created address book one by one.• Import > Import a CSV file to load contacts into the address book.

42

| Page 42 | Sep-18-2018 01:53 |

6

Man

age

Ad

dress

Bo

ok

Add a new consignee to theaddress book

6.3

Click on Create button on Manage Address Book Contacts page to be directed to a newpage where you can enter information for a new consignee.

If you check Comfort Zone box, consignee will always receivehis/her parcels in the comfort zone specified for the machine. Pleasebe advised that if machine has not been configured to have acomfort zone or there are no available boxes in this zone, thedelivery agent will not be able to load a parcel into the Packcitymachine for this consignee.

43

| Page 43 | | Sep-18-2018 01:53 |

6

Man

age

Ad

dress

Bo

ok

Modify an existing consigneein the address book

6.4

Modifying contact information for a consignee is as the same as creating one.

In addition to modifying contact information, you can delete a contact as well.

Please remember to export an address book when you finishedupdating its content in order to send your latest modifications toPackcity machine(s).

44

| Page 44 | Sep-18-2018 01:53 |

6

Man

age

Ad

dress

Bo

ok

Delete a consignee from anaddress book

6.5

There are 2 ways to delete a contact from an address book.

If you click on Details for a consignee, you will be redirected to Update Contact pagewhere you can delete it using the Delete button.

On Manage Address Book Contacts, you can delete the consignee by finding him in thelist and clicking on Delete icon.

In either case, a message will ask you to confirm the deletion.

45

| Page 45 | | Sep-18-2018 01:53 |

6

Man

age

Ad

dress

Bo

ok

Import a CSV file in order toadd contacts to the addressbook

6.6

Importing a CSV file is a quick way to upload consignees in an address book.

A CSV file is a simple text file with CSV file extension where each line contains multipledata separated by a comma (,). Here are the data fields that you need to include in yourCSV file.

• Information (optional) : any kind of data that you wish to include in the address book,for example: Company Name, Department, Office Number, etc.

• First Name• Last Name• Email• Phone Number (Optional)• Comfort zone code (Optional): If user needs to receive his/her parcels in an accessible

zone on the machine, indicate it with B.

Before importing a file, you need to prepare a CSV file that can contain up to 10,000contacts.

In order to decide whether a contact already exists in the address book’s contact list or not,the import process looks for contact’s email address in contact list.

Before launching the import process, you need to decide whether or not you want to keepexisting contacts and add only new ones or you wish to replace the full address book.

46

| Page 46 | Sep-18-2018 01:53 |

6

Man

age

Ad

dress

Bo

ok

Update existing address book

This import method will not delete any contact in the current address book but only addnew contacts and update existing contacts if you have selected the option Update contactswho already exist.

Overwrite (replace mode)All existing contacts will be removed from the address book before loading all contactsfrom the CSV file. In this case, you will lose existing contacts that are not present in CSVfile.

6

Man

age

Ad

dress

Bo

ok

47

| Page 47 | Sep-18-2018 01:53 |

Synchronize an address bookwith Packcity machine(s)

6.7

Please remember to execute Export, once you finished modifying an address book tosynchronise it with Packcity machine(s) to which it is connected.

Address books update overnight.

48

| Page 48 | Sep-18-2018 01:53 |

6

Man

age

Ad

dress

Bo

ok

Automatic import of addressbook using FTP server

6.8

You can automatically link your corporate address book with the Packcity locker by placinga file on an FTP server. It can contain up to 10,000 contacts. The Packcity website willcheck the FTP server every 30 minutes to see if there is a new file to process.

When the Packcity website discovers a new file on the FTP server, it first checks if thereis already an address book created and linked to Packcity machine(s). If yes, then Packcitywebsite will start importing the file. Once the file is imported successfully, Packcity websitewill launch the export process automatically to synchronise the address book with Packcitymachine(s).

Please be advised that the automatic import process works inReplace mode so it will remove all contacts from the address bookbefore adding contacts from the file. In this case, you will losecontacts that are not present in the file.

Please speak to your technician at installation if you wish to usean FTP server to automatically link your address book.

A CSV file is a simple text file with CSV file extension where each line contains multipledata separated by comma (,).

Here are the data fields that you need to include in your CSV file:

• Location Code : Machine code at partner module• Information (Optional) : Any kind of data that you wish to include in the address book,

for example: Company Name, Office Number, Apartment number, etc.• First Name• Last Name• Email• Phone Number (Optional)• Comfort zone (Optional): If user needs to receive his/her parcels in an accessible

zone on the machine, indicate it with B.

The only acceptable special characters in CSV file are (« @ », « . », « - », « _ »).

If there are no comfort zone configured on the machine, parcelsfor recipients who desire to collect their parcels from comfort zonewill be rejected at delivery.

49

| Page 49 | | Sep-18-2018 01:53 |

6

Man

age

Ad

dress

Bo

ok

Reporting7

7.1 Reporting menu ...................................................................53

7.2 Overview of the 6 pre-defined reports ...............................54

7.3 Run a report .........................................................................56

7.4 Schedule to receive a daily, weekly or monthly reportby email .................................................................................57

51

| Page 51 | Reporting | Sep-18-2018 01:53 |

Reporting menu7.1

Packcity website offers 2 reporting tools:

• a classic reporting tool with 6 pre-defined reports• a Business Intelligence (BI) tool delivering KPIs and insights related to the usage of

your Packcity systems.

This section is about pre-defined reports, a dedicated section for the BI (see BusinessIntelligence reports on page 59).

To access pre-defined reports, select Ativity Reports / Default Reports in the Reportingmenu.

The predefined reports are based on the most frequently requested queries from the system.Clicking on the report name shows additional information related to the report, the list offields in particular.

For a report, 2 actions can be done :

• Run the report to launch it and get the results immediately• Schedule the report to run at a specific time and receive the results by email

53

| Page 53 | | Sep-18-2018 01:53 |

7

Rep

ortin

g

Overview of the 6 pre-definedreports

7.2

Machine boxes status

This report shows an overview of parcel boxes per packcity system.

Parcel report

This report shows the list of parcels processed with Packcity systems over a period.

Periodical activity report

This report shows the number of parcel loads and unloads per carrier/logistician over aperiod.

54

| Page 54 | Sep-18-2018 01:53 |

7

Rep

ortin

g

Report of blocked users

This report shows the list of machine users with a status set as Blocked.

State of the park – Installed base status

This report shows an overview of Packcity systems usage over a period.

Tracking status report

This report shows the list of tracking events recorded for each parcel over a period.

7

Rep

ortin

g

55

| Page 55 | Sep-18-2018 01:53 |

Run a report7.3

1. You can run a pre-defined report by clicking on Run ( ) button. You will beredirected to a new page where you can select different criteria such as period ofselection and output format.

2. When you click on Generate button:- If you have selected HTML output format, then a new page will be opened in

your browser- If you have selected CSV or PDF formats, then you will be asked if you wish to

save the file or if you prefer to open results in a program of your choice.

56

| Page 56 | Sep-18-2018 01:53 |

7

Rep

ortin

g

Schedule to receive a daily,weekly or monthly report byemail

7.4

1. To schedule a predefined report, click on Schedule ( ) button that will redirectyou to a new page where you can configure following settings for your scheduledreport:

- Report’s output format (HTML, CSV, PDF, …)- Custom name for a predefined report- Reporting interval- Email recipients- Data selection filters such as department and carrier selection

57

| Page 57 | | Sep-18-2018 01:53 |

7

Rep

ortin

g

2. When you click on Schedule button, a new report will be added to the list of scheduledreports. You can always modify or delete an already scheduled report.

58

| Page 58 | Sep-18-2018 01:53 |

7

Rep

ortin

g

Business Intelligencereports

8

8.1 Business Intelligence (BI) reports .....................................61

8.2 Schedule the launch of your BI reports ............................73

59

| Page 59 | Business Intelligence reports | Sep-18-2018 01:53 |

Business Intelligence (BI) re-ports

8.1

Six BI reports are available - more about each report follows on the next pages.

Those reports have been designed to deliver you key indicators and business insight helpingyou to better assess and understand the usage and the value of your Packcity systems.

Each report can be launched to get results in real-time (by clicking on the launch icon ofthe report) or can be scheduled to be automatically delivered in your e-mailbox using tothe scheduling tool (see Schedule the launch of your BI reports on page 73 for furtherdetails).

To access BI reports, select Business Intelligence in the Reporting menu.

61

| Page 61 | | Sep-18-2018 01:53 |

8

Bu

siness

Intellig

ence

repo

rts

Parcel Locker Activity

Parcel Locker Activity report helps you analyse day-to-day activities and predict numberof deliveries as well as possible bottlenecks in the future.

Daily, weekly and monthly charts compare number of deliveries with respect to the numberof pickups.

Occupancy rate indicates the Packcity machine’s capacity to receive new parcels duringa specific time period.

62

| Page 62 | Sep-18-2018 01:53 |

8

Bu

siness

Intellig

ence

repo

rts

8

Bu

siness

Intellig

ence

repo

rts

63

| Page 63 | Sep-18-2018 01:53 |

Installed Base Status

The Installed Based Status report is showing your installed base of Packcity systemsover 12 months.

64

| Page 64 | Sep-18-2018 01:53 |

8

Bu

siness

Intellig

ence

repo

rts

This report is useful if you have multiple systems in the field.

A filter box on the top of the screen gives you the ability to narrow down data selection forspecific analysis.

8

Bu

siness

Intellig

ence

repo

rts

65

| Page 65 | Sep-18-2018 01:53 |

Activity & Occupancy Rate

The Activity & Occupancy Rate report helps you analyse the Packcity system’s usageby monitoring the number of deliveries and pickups, occupancy and rotation rates overseveral months.

For example, here we see that on average, 18.63% of the machine capacity is usuallyoccupied, which means that it is possible to scale activities and to handle more deliveries.

Rotation rate stands for the average time a parcel stays in a locker before being picked upby end-customer.

66

| Page 66 | Sep-18-2018 01:53 |

8

Bu

siness

Intellig

ence

repo

rts

You can also monitor the usage per box size.

8

Bu

siness

Intellig

ence

repo

rts

67

| Page 67 | Sep-18-2018 01:53 |

Usage KPIs over time – per day

The Usage KPIs over time – per day report delivers multiple KPIs allowing you to monitorthe usage of your Packcity systems.

68

| Page 68 | Sep-18-2018 01:53 |

8

Bu

siness

Intellig

ence

repo

rts

You can monitor the current occupancy rate and its value over previous months, same forthe rotation rate.

8

Bu

siness

Intellig

ence

repo

rts

69

| Page 69 | Sep-18-2018 01:53 |

You can also see the pickup delay, the number of pickups per hour in the day and manymore KPIs.

70

| Page 70 | Sep-18-2018 01:53 |

8

Bu

siness

Intellig

ence

repo

rts

Usage KPIs over time – Global

The Usage KPIs over time – global report delivers similar KPIs to the ones presented inthe previous report with the number of parcel loadings (carrier deliviers & customer returns)and parcel unloadings (customer picked up a parcel or carrier collected a parcel) over a12-month period.

8

Bu

siness

Intellig

ence

repo

rts

71

| Page 71 | Sep-18-2018 01:53 |

This report highlights periods of the year where there is a high frequency of deliveries (Forexample, in October and November).

It also brings your attention to time periods where recipients take more time to collect theirparcels from the Packcity machine (such as in May and June).

72

| Page 72 | Sep-18-2018 01:53 |

8

Bu

siness

Intellig

ence

repo

rts

Schedule the launch of your BIreports

8.2

You can schedule the launch of BI reports to automatically receive them in your e-mailboxon an hourly, daily, weekly or monthly basis.

To schedule a BI report, you need to specify how often you want to receive the BI report,in what format (PDF, …), the interval for which the BI report will be generated.

Once you clicked on Schedule ( ) button, your scheduled report will be shown in thelist of scheduled reports. Click on the Scheduled reports button of the BI reports page toget that list.

You can always modify report generation settings or delete the scheduling record.

73

| Page 73 | | Sep-18-2018 01:53 |

8

Bu

siness

Intellig

ence

repo

rts

A

account 11, 12, 13, 14

B

base 64

C

can 12, 14, 18, 19, 21, 23, 26, 28, 34, 35, 36, 37, 41, 42, 43, 44, 45, 46, 49, 53, 61, 66, 68, 73

D

date 18, 21, 24, 28, 34, 35Date 24, 28, 42

G

Generate 13

I

installation 49

L

label 29Language 11

M

menu 12, 14, 33, 41, 53, 61monitor 68

R

reports 53, 61, 73Reports 53

S

scale 66supervisor 21

T

text 46, 49time 3, 53, 62, 66, 68, 71

| Index | Page 74 |

Index

| Index | Page 75 | Sep-18-2018 01:53 |

Table of ContentsWhat is Packcity?Introduction

Concierge Mode vs Carrier ModeConcierge Mode vs Carrier Mode

Sign to Packcity WebsiteChanging languageSign in to Packcity websitePackcity Website OverviewMy user account

Track parcels loaded and unloaded from Packcity lockersTrack loaded/unloaded parcels in Packcity lockersSearch for shipmentsSearch for shipments by parcel numberSearch for shipments using consignee nameSearch for shipments using tracking events

View Tracking Search ResultsView search resultsView parcel details & trackingView shipment detailsView Parcel’s Status in Packcity MachineAvailable actions in Packcity Tab for a Parcel that is still in a LockerView and Resend PIN CodesView and Send notifications to a recipientPrint a tracking label for a parcel to be loaded in a Packcity lockerView recipient signature

Packcity system settings & statusPackcity system setting and statusPackcity system detailsPackcity system visualizationPackcity system column detailsPackcity system propertiesEvents

Manage Address BookManage Address BookAdd consignees’s contact information to the address bookAdd a new consignee to the address bookModify an existing consignee in the address bookDelete a consignee from an address bookImport a CSV file in order to add contacts to the address bookSynchronize an address book with Packcity machine(s)Automatic import of address book using FTP server

ReportingReporting menuOverview of the 6 pre-defined reportsRun a reportSchedule to receive a daily, weekly or monthly report by email

Business Intelligence reportsBusiness Intelligence (BI) reportsParcel Locker ActivityInstalled Base StatusActivity & Occupancy RateUsage KPIs over time – per dayUsage KPIs over time – Global

Schedule the launch of your BI reports

Index