TABLE OF CONTENTSconstruction or renovations. Hard Floor Specialists We are experts in the service...
Transcript of TABLE OF CONTENTSconstruction or renovations. Hard Floor Specialists We are experts in the service...
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TABLE OF CONTENTS
Company History ......................................................................................................................................... 3
Management Team ...................................................................................................................................... 4
Business Coverage ....................................................................................................................................... 5
Organisational Structure .............................................................................................................................. 6
Capability Statement .................................................................................................................................... 7
Company Information .................................................................................................................................. 8
Mission Statement ....................................................................................................................................... 9
How We Deliver .........................................................................................................................................10
Services Provided .......................................................................................................................................11
Environmental Sustainability ......................................................................................................................12
Our Clients .................................................................................................................................................13
Insurances...................................................................................................................................................14
Memberships ..............................................................................................................................................15
References ..................................................................................................................................................16
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COMPANY HISTORY
Advanced National Services has been specialising in commercial cleaning since 1989. We currently care for many clients through-out Australia and have enjoyed
ongoing growth and success for many years.
We are experts in our field of hard floor cleaning, industrial cleaning, food
preparation area cleaning, clubs, offices and showroom cleaning, 5 star hotel
cleaning.
Our contract retention is one of the best in the cleaning and services industry. We
attribute this to our commitment to quality and therefore focus on delivering the
best service at the best price. This keeps our clients happy.
The management team has collectively more than 50 years experience in the
industry. We therefore know what we are doing.
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MANAGEMENT TEAM
Edward Klimowicz – Managing Director
As a business operator for many
years, Eddie has been very successful in growing and developing small
businesses. This is testimony to his
strong work ethic and commitment to customer service.
“We foster a
culture
of learning
and
development
so that our
people
are skilled
to provide
value for
our clients.”
Ian Miller – Chief Operating Officer
Ian is an ex-British Army officer with
a diverse background in a variety of
industries. He has held senior positions in sales and operations with
many large, international companies
and oversees the operational elements of the business
Nathan Putland – Chief Financial
Officer
With a background in professional accounting, Nathan has worked with
many small and large businesses. He
is responsible for the develop-ment
and implementation of business and management systems to reflect the
changing environment of our
company.
Operational Support
Throughout each state and territory, Advanced has senior operations
managers and supervisors who are
available 24 hours a day to provide the
level of service required by our clients. These managers are experienced,
qualified and capable of providing the
best service across the entire country.
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BUSINESS COVERAGE
Advanced National Services has created a nation-wide network which is supported by a mobile management team. This enables us to provide services to almost any
location in Australia. Our national office is currently in South East Queensland,
with regional and state offices in many parts of the country.
We are continuously building and developing our coverage so that we can offer a
wider variety services to a bigger customer base. These economies of scale create
efficiencies, aid innovation, and allow us to provide a better service at a competitive price.
Our national coverage means that we can provide our services to many large businesses with sites and locations in any state or territory. This makes us flexible
and dynamic so that our business can change and adapt with our customers’ needs
and requirements. We are also keen to support small and local businesses, and always take an active part in the communities in which we operate.
Brisbane
Gold Coast
North Queensland
Mackay
Rockhampton
Sydney
Melbourne
Western Australia _
Darwin
Townsville
Bundaberg
Sunshine Coast
Alice Springs
Tweed
New England / Newcastle
A.C.T.
Country N.S.W. _
Adelaide _
Country Victoria_ _
Tasmania
Perth _
Country S.A. _
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ORGANISATIONAL STRUCTURE
We maintain a simple and direct business structure so that reporting lines are
immediate and timely. This ensures quick and reliable service 24 hours a day. It
also provides for a functional, friendly team environment so that we can work together as a single support group.
Advanced National Services operates as a corporate entity, ensuring professionalism and proficiency in everything we do. We also build teams, reward
success and continuously look to improve how we do business. This is essential to
providing a value-added service to our customers.
Managing Director
Chief Financial Officer
Office Manager
Accounts Receivable
Accounts Payable
Administration Assistant
Chief Operating Officer
National Cleaning Manager
Sales Manager
Operations Manager
Operations Manager
Sales Manager
Area Managers & Supervisors
National Trolleys Manager
Area Managers & Supervisors
National Fencing Manager
Area Managers & Supervisors
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CAPABILITY STATEMENT
At Advanced National Services, we have the capacity and the capability to
undertake contracts of various sizes and complexity. We also possess the experience and the expertise within our network to deliver the professional
standard of service that our customers deserve.
We have an acute appreciation of all tasks and carefully assess and develop an
appropriate delivery method for each contract. This includes developing the
appropriate staffing levels to ensure agreed specifications are met and that service levels exceed expectations. We also insist on using appropriate equipment and
consumables so that productivity and safety are maximised.
We have the technical and management capacity, as well as sufficient resources, to undertake any service within the stipulated timeframes as requested by our
customers.
Within our team, we have extensive experience in establishing and running large
scale contracts, ensuring our employees understand the specialist nature of all
requirements. Our people are well trained in this regard so that a strong customer
focus is maintained.
In addition to highly skilled staff, we also have a vast reserve of trained personnel
available to assist as support for both short and long term engagements should the need arise. This labour force can be deployed readily.
We believe that the content and quality of the references contained in this profile are testimony to the fact that we have the capacity and ‘know-how’ as well as the
resources to easily satisfy any cleaning needs.
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COMPANY INFORMATION
Our Bank
Westpac Banking Corporation 19-21 Bay Street
Southport Qld 4215
T: 13 20 32
Our Accountant
KPMG Level 11, Corporate Centre One
2 Corporate Court
Bundall Qld 4217
T: 07 55 777 555
Our Solicitors
Fontgalland Lawyers
Suite 2, Level 13
82 Elizabeth Street
Sydney NSW 2000
T: 02 8080 8111
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MISSION STATEMENT
Advanced National Services has developed the following mission statement:
“To create an exceptional team, giving quality service, helping our
customers do what they do best.”
We believe in creating fun, energetic teams to drive value on a day-to-day basis which generates momentum towards our customer’s objectives. This is built upon
three pillars of success: integrity, customer focus and quality service.
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HOW WE DELIVER
Advanced delivers its services by:
Customising services based on client needs and expectations;
Assuming responsibility for support services;
Providing you with a variety of services and reports;
Using an in-depth and professional reporting system;
Creating the most cost effective service solutions;
Establishing contract performance measurement criteria;
Consolidating reporting systems;
Careful selection of equipment and tools to ensure productivity; and
Monitoring safety in all aspects of what we do.
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SERVICES PROVIDED
Commercial Cleaning We provide professional maintenance cleaning for all types of commercial
buildings and properties.
Car Park Sweeping
Cleaning and maintaining shopping centre car parks and body corporate sites.
Carpet and Furniture Wet Extraction Utilising state-of-the-art technology.
Industrial Floor Scrubbing and Polishing
Window Cleaning
Floor and Fire Damage Cleaning
Building and Initial Cleans (Commercial Properties)
Specialised cleaning crews available for cleaning services required after construction or renovations.
Hard Floor Specialists We are experts in the service of stripping and sealing all types of floor surfaces.
Grounds and Garden Maintenance
Graffiti Removal
Bed Care & Cleaning Using special techniques, we can sanitise and clean hotel pillows and mattresses to
remove stains and pests.
Value Added Services
Security, consumables, hygiene services (and products), waste removal and pest
control.
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ENVIRONMENTAL SUSTAINABILITY
Advanced National Services is committed to being an environmentally sustainable
organisation. This has led to our independent accreditation as a ‘green’ business
and reflects our social and ethical responsibility. We are proud to have achieved the
‘Gold’ status as an environmentally sound business from the independent auditing
group ‘GreenBiz Check’.
As an accredited company, we continuously strive towards world’s best practice when it comes to being environmental smart and minimising our carbon footprint.
We are conscious of this on a day-to-day basis.
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OUR CLIENTS
We currently provide a variety of services to many clients around Australia. These
clients range from small businesses to large, international companies. Some of our clients include those in the following industries:
Hotels and Resorts
Supermarkets
Defence Housing
Shopping Centres
Corporate Offices
Public & Private Schools
Child Care Centres
Vehicle Showrooms & Dealerships
Manufacturing Warehouses & Facilities
Logistic & Distribution Warehouses
Government Offices & Centres
Retail Store Outlets
Airports
Hospitals & Clinics
Body Corporates
Gyms
Clubs & Pubs
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INSURANCES
Public Liability
C&I Insurance Services/Lloyds of
London
Policy No.: E128739 Insured Amount: $20 million
Coverage: Australia wide
Broker: East West Insurance Renewal Date: 31 March 2015
Workers’ Compensation
WorkCover
Policy No.: WNA010735492
Renewal Date: 30 June 2015
Equipment
QBE Commercial
Policy No.: 02 A036185 GEN Coverage: Australia wide
Broker: East West Insurance
Renewal Date: 31 March 2015
Motor Vehicles
CGU Policy No.: 24F2158002
Coverage: Australia wide
Broker: East West Insurance Renewal Date: 31 March 2015
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MEMBERSHIPS
Master Builders Association (MBA)
Housing Industry Association (HIA)
Property Council of Australia
Facility Management Association of Australia
Institute of Business Leaders
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REFERENCES
Goodstart Early Learning
Fiona McConnell
T : 07 3906 3374
Redland City Council
Peter Honeysett
T : 07 3829 8999
Gympie City Council Naomi Lally
T : 07 5481 0618
Links Hope Island
Ivan Knott
T: 07 5530 9000
Gold Coast City Council
Rebecca McKelvey
T: 0439 227 127
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ABN 20 096 450 190
PO Box 699
Beenleigh Queensland 4207
T: 1300 66 2345
F: 07 3382 7515
www.advancedns.com.au