TABLE OF CONTENTSconstruction or renovations. Hard Floor Specialists We are experts in the service...

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Transcript of TABLE OF CONTENTSconstruction or renovations. Hard Floor Specialists We are experts in the service...

Page 1: TABLE OF CONTENTSconstruction or renovations. Hard Floor Specialists We are experts in the service of stripping and sealing all types of floor surfaces. Grounds and Garden Maintenance
Page 2: TABLE OF CONTENTSconstruction or renovations. Hard Floor Specialists We are experts in the service of stripping and sealing all types of floor surfaces. Grounds and Garden Maintenance

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TABLE OF CONTENTS

Company History ......................................................................................................................................... 3

Management Team ...................................................................................................................................... 4

Business Coverage ....................................................................................................................................... 5

Organisational Structure .............................................................................................................................. 6

Capability Statement .................................................................................................................................... 7

Company Information .................................................................................................................................. 8

Mission Statement ....................................................................................................................................... 9

How We Deliver .........................................................................................................................................10

Services Provided .......................................................................................................................................11

Environmental Sustainability ......................................................................................................................12

Our Clients .................................................................................................................................................13

Insurances...................................................................................................................................................14

Memberships ..............................................................................................................................................15

References ..................................................................................................................................................16

Schedule Of Cleaning ................................................................................... Error! Bookmark not defined.

DAS Pricing Schedule .................................................................................. Error! Bookmark not defined.

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COMPANY HISTORY

Advanced National Services has been specialising in commercial cleaning since 1989. We currently care for many clients through-out Australia and have enjoyed

ongoing growth and success for many years.

We are experts in our field of hard floor cleaning, industrial cleaning, food

preparation area cleaning, clubs, offices and showroom cleaning, 5 star hotel

cleaning.

Our contract retention is one of the best in the cleaning and services industry. We

attribute this to our commitment to quality and therefore focus on delivering the

best service at the best price. This keeps our clients happy.

The management team has collectively more than 50 years experience in the

industry. We therefore know what we are doing.

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MANAGEMENT TEAM

Edward Klimowicz – Managing Director

As a business operator for many

years, Eddie has been very successful in growing and developing small

businesses. This is testimony to his

strong work ethic and commitment to customer service.

“We foster a

culture

of learning

and

development

so that our

people

are skilled

to provide

value for

our clients.”

Ian Miller – Chief Operating Officer

Ian is an ex-British Army officer with

a diverse background in a variety of

industries. He has held senior positions in sales and operations with

many large, international companies

and oversees the operational elements of the business

Nathan Putland – Chief Financial

Officer

With a background in professional accounting, Nathan has worked with

many small and large businesses. He

is responsible for the develop-ment

and implementation of business and management systems to reflect the

changing environment of our

company.

Operational Support

Throughout each state and territory, Advanced has senior operations

managers and supervisors who are

available 24 hours a day to provide the

level of service required by our clients. These managers are experienced,

qualified and capable of providing the

best service across the entire country.

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BUSINESS COVERAGE

Advanced National Services has created a nation-wide network which is supported by a mobile management team. This enables us to provide services to almost any

location in Australia. Our national office is currently in South East Queensland,

with regional and state offices in many parts of the country.

We are continuously building and developing our coverage so that we can offer a

wider variety services to a bigger customer base. These economies of scale create

efficiencies, aid innovation, and allow us to provide a better service at a competitive price.

Our national coverage means that we can provide our services to many large businesses with sites and locations in any state or territory. This makes us flexible

and dynamic so that our business can change and adapt with our customers’ needs

and requirements. We are also keen to support small and local businesses, and always take an active part in the communities in which we operate.

Brisbane

Gold Coast

North Queensland

Mackay

Rockhampton

Sydney

Melbourne

Western Australia _

Darwin

Townsville

Bundaberg

Sunshine Coast

Alice Springs

Tweed

New England / Newcastle

A.C.T.

Country N.S.W. _

Adelaide _

Country Victoria_ _

Tasmania

Perth _

Country S.A. _

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ORGANISATIONAL STRUCTURE

We maintain a simple and direct business structure so that reporting lines are

immediate and timely. This ensures quick and reliable service 24 hours a day. It

also provides for a functional, friendly team environment so that we can work together as a single support group.

Advanced National Services operates as a corporate entity, ensuring professionalism and proficiency in everything we do. We also build teams, reward

success and continuously look to improve how we do business. This is essential to

providing a value-added service to our customers.

Managing Director

Chief Financial Officer

Office Manager

Accounts Receivable

Accounts Payable

Administration Assistant

Chief Operating Officer

National Cleaning Manager

Sales Manager

Operations Manager

Operations Manager

Sales Manager

Area Managers & Supervisors

National Trolleys Manager

Area Managers & Supervisors

National Fencing Manager

Area Managers & Supervisors

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CAPABILITY STATEMENT

At Advanced National Services, we have the capacity and the capability to

undertake contracts of various sizes and complexity. We also possess the experience and the expertise within our network to deliver the professional

standard of service that our customers deserve.

We have an acute appreciation of all tasks and carefully assess and develop an

appropriate delivery method for each contract. This includes developing the

appropriate staffing levels to ensure agreed specifications are met and that service levels exceed expectations. We also insist on using appropriate equipment and

consumables so that productivity and safety are maximised.

We have the technical and management capacity, as well as sufficient resources, to undertake any service within the stipulated timeframes as requested by our

customers.

Within our team, we have extensive experience in establishing and running large

scale contracts, ensuring our employees understand the specialist nature of all

requirements. Our people are well trained in this regard so that a strong customer

focus is maintained.

In addition to highly skilled staff, we also have a vast reserve of trained personnel

available to assist as support for both short and long term engagements should the need arise. This labour force can be deployed readily.

We believe that the content and quality of the references contained in this profile are testimony to the fact that we have the capacity and ‘know-how’ as well as the

resources to easily satisfy any cleaning needs.

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COMPANY INFORMATION

Our Bank

Westpac Banking Corporation 19-21 Bay Street

Southport Qld 4215

T: 13 20 32

Our Accountant

KPMG Level 11, Corporate Centre One

2 Corporate Court

Bundall Qld 4217

T: 07 55 777 555

Our Solicitors

Fontgalland Lawyers

Suite 2, Level 13

82 Elizabeth Street

Sydney NSW 2000

T: 02 8080 8111

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MISSION STATEMENT

Advanced National Services has developed the following mission statement:

“To create an exceptional team, giving quality service, helping our

customers do what they do best.”

We believe in creating fun, energetic teams to drive value on a day-to-day basis which generates momentum towards our customer’s objectives. This is built upon

three pillars of success: integrity, customer focus and quality service.

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HOW WE DELIVER

Advanced delivers its services by:

Customising services based on client needs and expectations;

Assuming responsibility for support services;

Providing you with a variety of services and reports;

Using an in-depth and professional reporting system;

Creating the most cost effective service solutions;

Establishing contract performance measurement criteria;

Consolidating reporting systems;

Careful selection of equipment and tools to ensure productivity; and

Monitoring safety in all aspects of what we do.

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SERVICES PROVIDED

Commercial Cleaning We provide professional maintenance cleaning for all types of commercial

buildings and properties.

Car Park Sweeping

Cleaning and maintaining shopping centre car parks and body corporate sites.

Carpet and Furniture Wet Extraction Utilising state-of-the-art technology.

Industrial Floor Scrubbing and Polishing

Window Cleaning

Floor and Fire Damage Cleaning

Building and Initial Cleans (Commercial Properties)

Specialised cleaning crews available for cleaning services required after construction or renovations.

Hard Floor Specialists We are experts in the service of stripping and sealing all types of floor surfaces.

Grounds and Garden Maintenance

Graffiti Removal

Bed Care & Cleaning Using special techniques, we can sanitise and clean hotel pillows and mattresses to

remove stains and pests.

Value Added Services

Security, consumables, hygiene services (and products), waste removal and pest

control.

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ENVIRONMENTAL SUSTAINABILITY

Advanced National Services is committed to being an environmentally sustainable

organisation. This has led to our independent accreditation as a ‘green’ business

and reflects our social and ethical responsibility. We are proud to have achieved the

‘Gold’ status as an environmentally sound business from the independent auditing

group ‘GreenBiz Check’.

As an accredited company, we continuously strive towards world’s best practice when it comes to being environmental smart and minimising our carbon footprint.

We are conscious of this on a day-to-day basis.

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OUR CLIENTS

We currently provide a variety of services to many clients around Australia. These

clients range from small businesses to large, international companies. Some of our clients include those in the following industries:

Hotels and Resorts

Supermarkets

Defence Housing

Shopping Centres

Corporate Offices

Public & Private Schools

Child Care Centres

Vehicle Showrooms & Dealerships

Manufacturing Warehouses & Facilities

Logistic & Distribution Warehouses

Government Offices & Centres

Retail Store Outlets

Airports

Hospitals & Clinics

Body Corporates

Gyms

Clubs & Pubs

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INSURANCES

Public Liability

C&I Insurance Services/Lloyds of

London

Policy No.: E128739 Insured Amount: $20 million

Coverage: Australia wide

Broker: East West Insurance Renewal Date: 31 March 2015

Workers’ Compensation

WorkCover

Policy No.: WNA010735492

Renewal Date: 30 June 2015

Equipment

QBE Commercial

Policy No.: 02 A036185 GEN Coverage: Australia wide

Broker: East West Insurance

Renewal Date: 31 March 2015

Motor Vehicles

CGU Policy No.: 24F2158002

Coverage: Australia wide

Broker: East West Insurance Renewal Date: 31 March 2015

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MEMBERSHIPS

Master Builders Association (MBA)

Housing Industry Association (HIA)

Property Council of Australia

Facility Management Association of Australia

Institute of Business Leaders

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REFERENCES

Goodstart Early Learning

Fiona McConnell

T : 07 3906 3374

Redland City Council

Peter Honeysett

T : 07 3829 8999

Gympie City Council Naomi Lally

T : 07 5481 0618

Links Hope Island

Ivan Knott

T: 07 5530 9000

Gold Coast City Council

Rebecca McKelvey

T: 0439 227 127

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ABN 20 096 450 190

PO Box 699

Beenleigh Queensland 4207

T: 1300 66 2345

F: 07 3382 7515

E: [email protected]

www.advancedns.com.au