t4 Employee Relations

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1 Good evening and welcome !

Transcript of t4 Employee Relations

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Good evening

and

welcome !

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Bharatiya Vidya BhavanRajendra Prasad Institute of Communication & Management

Post Graduate Programmes in Communication

GROUP C-2 PUBLIC RELATIONS

Paper III Corporate Public Relations Marks 100

Sessions 28

Topics 12

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Essentials of effective and good communication

Internal and External Communication

Responsibility for Employee Relations

Employee Communication:

Oral, Written, Audio Visual, Open House, Get

together, Cultural and Welfare Programmes

Participation of Employees in the organization

at various levels

Communication from employees to Management

suggestion boxes

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Employee Relations Topic 4

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Essentials of effective and good communication

Essentials of effective communication

1. Be honest and sincere

2. Be specific

3. Be simple, clear and straight

4. Know the basic content and consider possible

overtones

5. Study all the conditions, physical and human6. Ensure help or value to the receiver 

7. Convey in advance as much as possible

8. Ensure actions consistent with messages

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Employee Relations Topic 4

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Essentials of effective communication (contd..)

7. Follow up all communications promptly

8. Do more, than be understood

9. Be a good listener 10. Form the idea in positive and precise

terms and support it by facts and figures

11. Involve concerned to act upon response

12. Avoid offensive content or high handedness13. Choose channels appropriate to the content

14. Strategically plan to motivate to act upon

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Essentials of good communication

1. Find out the real purpose

2. Check, test and retest the tested ideas3. Verify messages and let concerned verify

4. Validate and revalidate

5. Prefer realistic to being idealistic

6. Be good rather than being great

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Internal and External Communication

Internal communication in a company or an

organisation would be communication withinthe company itself and amongst the people

who work for that company

External communication would be the

communication between people who work for the company or organisation and people who

don't work for (i.e. outside) that company

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External communication

Exchange of information and messages

between an organization and other 

organizations, groups or individuals outside its

formal structure

Facilitates cooperation with groups such as

suppliers, investors, shareholders, auditors,

legal experts and presenting a favorable imageof an organization and its products or services

to potential and actual customers and to

society at large

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External communication

A variety of channels may be used for external

communication, including face-to-face

meetings, print or broadcast media, andelectronic communication technologies such

as the Internet

External communication includes the fields of 

foreign, central and state governments, various

departments, parliament, legislature, court,public and private sectors, hospitals, services,

hotels, transport, industries, agencies,

insurers, auditors, media, advertising,

exhibitions, trade fares, CSR, public and PR

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Internal Communication

Managements, comprehending and fully

supporting the premise that organizations must

have high degrees of communications, likepeople needing lots of water, learnt the need for 

communication

Effective internal communications start with

effective skills in communications, including

basic skills in listening, speaking, questioning

and sharing feedback.

These skills can be developed with some

concerted review and practice

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Internal Communication

Important outcome from the effective skills is

conveying that you value hearing from others

and their hearing from you Sound meeting management skills help

ensuring effective communications

A key ingredient to developing effective

communications in any organization is each

person taking responsibility to assert when

they don¶t understand a communication or to

suggest when and how someone could

communicate more effectively

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Internal Communication

Helps communication between employees or 

departments across all levels or divisions of an

organization

Is a form of corporate communication and can

be formal or informal, upward, downward or 

horizontal - policies, problems, finances etc

Can take various forms such as, team briefing,interviewing, employee or works councils,

meetings, memos, intranet, newsletters,

reports, grapevine etc

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Responsibility for Employee Relations

Good Employee Relations is based on -

Management Philosophy

Sound Personnel Policy

Good Management Practices

Structured Communicating Policy

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Responsibility for Employee Relations

Responsibility for ER lies with PR

Planning employee communication

Executing communication programme

Obtaining advice and co-operation from

staff, HR executives and management

Determining objectives, media, messages Co-ordination with all other departments

Following communication principles

Formally transmitting information

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Employee Communication

Lack of knowledge of corporate policy

Misunderstanding

False rumours

Criticisms

Assumptions

Hearing from outside sources

Employees like to

Express opinions Convey observations

Have clarifications

Ask questions

Make suggestions

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Employee Communication

Failure to communicate appropriately results in

Inaction

Inefficiency

Reduced output

Low morale

Strikes, unrest

Other personnel problems

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Employee Communication

Very vital for 

Good industrial relations

Better performance

Best targets

Survey what employees know and don¶t about

Policies

Problems Finances

Other significant subjects

Determine what needs to be communicated

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Employee Communication

Principles of employee communication

Good two-way communication

Communication a major responsibility

Willingly share information

Must be a complete system between

management and workers

Prefer written to oral to avoid distortion

Express in familiar words consistent withemployees¶ education

Select appropriate media

Get messages prepared or veted by experts

Do not deliberately distort or mislead

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Employee Communication

Principles of employee communication (Contd..)

Message to be factual, accurate and

temperate (normal, within limits)

Information to be timely and quick to avoid

misunderstanding

Repetition is essential in employee

communication, in different terms even tobe clear and unambiguous

Inform in small amounts to easily digest

Formally inform employees

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Employee Communication

Employee communication techniques(marketing)

Company sells to customers (employees)

Sells the corporation to employees Attitude research precedes communication

Attractive package designed featuring -

Regular work

Good working condition

Good bosses

Opportunity for growth

Good pay

Fringe benefits

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Employee Communication

Management to employees

Oral

Written Electronic

Audio Visual

Open House

Visits

Get together  Cultural

Welfare Programmes

Public Address

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Employee Communication

Management to employees

Oral

Advantages:

Interpersonal communication

Information conversations

Enables query, challenge and clarify

Shortcomings:

Misunderstood, misinterpreted Heard superficially, forgotten

Transmission loss

People might be poor communicators

Supervisors might fail to impact

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Employee Communication

Management to employees

Written

Letter, memo, pay slip, appeal

Periodicals

Bulletin boards

Product exhibits

Annual and interim financial reports

Plant-city newspaper advertising Employee handbooks and manuals

Payroll envelope inserts

Reading racks

Newspapers/magazines (exception)

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Communication from employees to

Management -

Employee attitude survey

Employee grievances Free access to managerial staff 

Participation in corporate management

Informal conversation with management

Suggestion boxes

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Communication from employees to

Management ±

Employee attitude survey gives opportunity to

Express views on job,policies,management

Enjoy a feeling of recognition and identity Have a sense of participation and belonging

Be a source of profitable ideas and cost

cutting increasing efficiency

EASs conducted by

Interviews Employees essays

Mail questionnaires & group questionnaires

EASs aid management remove employees¶

misconception ofpolicies,procedures,practices

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Communication from employees to

Management ±

Grievance Boxes

Allow employees to

Criticise corporate policies, practices Indicate misunderstanding and failure of 

management effectively

Enable management to

Correct misunderstandings

Derive employees¶ support Be ready to communicate

Educate employees where required

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