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T2-6-A-New Approach to Managing Your Physical Desktop Infrastructure
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Transcript of T2-6-A-New Approach to Managing Your Physical Desktop Infrastructure
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Horizon Mirage:A New Approach to Managing
Your Physical and VirtualDesktop Infrastructure
William NgohVmware, Inc.
VMware Solutions Symposium
Vietnam
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2
In The News
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DEMOWindows XP Migration
CONFIDENTIAL3
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The Multi-Device Era still has a lot of PCs
Y/YPC Shipments areDeclining / Steady
PC refresh plansare constant
91%
workers usecomputers in theoffice
84% use desktops63% use laptops
Half of all apps runon Windows
75% customers on
Win 7 by end of2013
Sources: Gartner 2012, Morgan Stanley 2012, IDC 2012, Forrester 2013
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And PCs are difficult and expensive to manage
For every $1 spent on hardware,$3 is spent managing that hardware
IT works nights and weekendsto updatesystems without impacting end-users
In-Person Support is largest category ofdesktop IT support costs
Sources: Gartner 2012, Morgan Stanley 2012, IDC 2012, Forrester 2013
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PC Management Challenges
End Users
PC downtime
IT
High support costs ofdistributed PCs
Business
Productivity loss
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Deliver: Empower your
workforce with locallyinstalled desktops for nativeperformance
Broker: Manage/deploy PC
images centrally from a singleinstance for easy provisioning,updates, backup and recovery
Horizon Mirage: Centralized PC Images forLocal Execution
Transform: Centralizemanagement of desktop imagelayers in the datacenter
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Horizon Mirage Architecture
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BackgroundWallpaperOperatingSystemIT provisioned
ApplicationsUser installed
ApplicationsCustomsettingsDataDeviceDrivers
Your PC is made of a lot of different elements
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BackgroundWallpaper
User installedApplications
Customsettings
DataOperatingSystem
IT installedApplications
Device
Drivers
These elements can be put into two categories
Elements theEnd-User wants to control
Elements IT wants tomanage
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Horizon Mirage acknowledges and works withthese layers
User Data & Profile
User Install Applications
Corporate Applications
Operating System
Drivers
End-User Controlled
IT Managed
Layers can be updatedseparately but are mergedtogether at the endpoint
Logically layers each endusers PC.
Does not actually shift contents
around on PC. Empowers IT to perform
granular operations on some orall PC layers (without affectingother layers when notappropriate).
User-Installed apps areinstalled manually by endusers and are synchronizedand preserved for use duringmigrations or desktop recovery.
Mirage Images
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Horizon Mirage ServerDeploy Mirage quickly and easily
+
-
Overview
Mirage server supports up to 1,500 PCs
Mirage server cluster supports up to20,000 total PCs
Windows Server 2008 R2 64-bit
Benefits
Low footprint architecture
Simple and straight forward to deploy
Easy to expand as growth increases
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Network & Storage OptimizationsMake the most efficient usage of your network and storage
Overview
Supports any NTFS-based NAS
Leverages global de-duplication so filesand blocks are only stored once no matterhow many clients have it
Only transfers missing data between
source and destination Compresses all network transfers
Benefits
Network usage savings of 80% or more
Storage usage savings of 50% or more
Keep network and storage costs down
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Horizon Mirage: Branch ReflectorEfficiently address remote branch offices without additional infrastructure
Overview No additional branch infrastructure
Assign any Mirage client as a BranchReflector
BR grabs available image data from local
clients, downloads remaining data fromserver over WAN, then compiles anddistributes to local clients.
Benefits
Reduce WAN network transmission by up
to 90% Reduce remote office IT costs without
increasing branch office infrastructurecosts.
Accelerate remote Windows 7 Migrations
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Application LayeringAssign groups of applications to desktop collections
Overview
Define a discrete applications layerindependent of the base image
Add installed applications to a desktop orcollection of desktops
Benefits
Separate OS image management fromapplication management
Reduced number of desktop images Associate application groups with lines of
business or user roles
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ThinApp Application VirtualizationMinimize application conflicts and reduce costs
Overview
Package up applications and deliver themvia Horizon Mirages app layers.
Solve need for one PC to require twodifferent versions (or more) of an app.
Benefits
Simplify app management, patching, anddeployment.
Reduce app conflict issues Keep end-users productive with the apps
they need.
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Enable BYOD with IT managed desktop images
Fusion 5 Professional Licenses Included
Overview
Fusion Pro licenses now included for freewith Horizon Mirage licenses
Fusion Pro enables Horizon Mirage
managed images to be deployed to localvirtual desktops
Fusion Pro includes license for VMwarePlayer
Benefits
Support BYOPC Windows image is IT managed
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IT manages a single image centrally
Business as usual for users
Horizon Mirage: Uniquely addresses multiple use-cases
Automated Win7
Deploy
Endpoint Backup& DR
PC Refresh $Savings
Break/Fix $Savings
Centralized ImageMgmt.
Highly efficientde-duplication &synchronization(even over WAN)
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Automated Windows 7Migration
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Coders willspecifically writemalware to infect
Windows XPsystems knowing
patches wontcome.
Helpdesk willhave no life line
from Microsoft or
applicationvendors when XPsystems or apps
malfunction.
Any applicationsan organization
had that was XP-
only will now beat the mercy ofan unsupported
OS.
IT will beconsumed with
rushing to
upgrade toWindows 7 anddistracted fromother projects.
ResourcesApplications Support
What Happens If Migration Not Complete ByDeadline?
Malware
April 8
th
,2014
1 42 3
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Understand the Common Migration Challenges
0% 10% 20% 30% 40% 50% 60%
Other
No challenges
Technical failure
Lost data
Updating remote offices
Expensive
User acceptance or training
Applications didn't work on Win7
User downtime
Horizon Mirage reducesdowntime
Reduce the need forphysical IT touch
Increase migration toadmin ration
Optimized for theWAN, no remoteinfrastructure needed
Full desktop backup Easy roll back in
case of failure
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Automated Windows 7 deployment
Horizon Mirage servers
Step 1: Intelligent image delivery
Layers deliveredin background to
Horizon Mirage client
Horizon Mirage client
New Windows 7 image:IT management layers
User operatingWindows XP
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Deployment preparation
Horizon Mirage servers
Users still
working
Step 2: Pre-deployment snapshot
New image fully
delivered
Horizon Mirage client
Pre-deployment
snapshot
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Actual deployment
Horizon Mirage servers
Small amount ofdowntime
Step 3: Reboot and configuration
Boots up as
Windows 7
Horizon Mirage client
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ADAC Saves250,000 Migrating 2,400 Desktopsto Laptops In Just Three Weeks!
Needs
Migrate 2,400 desktops tonew laptops whilepreserving user data and1,110 various user-installed applications.
VMware Solution
Horizon Mirage allowedADACs IT team to quicklyget their end-users up andrunning on their newlaptops without sacrificing
any of their user data oruser-installed applications.
ResultsWith VMware Horizon Mirage we had exactly the same IT environment on the
PC, but were able to migrate over everything that made that desktop personal toour users... IT was able to separate the IT images on the desktop PCs from theuser space applications, files and personalization. Stefan Brandstetter, IT Manager, ADAC e.V.
Benefits
Saved 250,000 Euro usingHorizon Mirage over othersolutions.
Completed entire migrationin just three weeks,
drastically reducing the timeof the project.
Had full rollback capabilitiesif needed during migrations.
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Win7 MigrationThe Value Proposition
IT Benefits/savings: Down from 4 hours (standard tools) to 20 minutes 10X faster
100s migrations per day (10X) Can meet the deadline
No need to send IT people on-site
No need to send remote users to campus
Safety-netFast recovery (Insurance)
End User Benefits: Minimal downtime (minutes), no disruption
Can access XP Image if needed
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Image Management
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Image ManagementThe Main Challenges
HardwareRefresh
ImageSprawl
New User Costlyinfrastructure
Expect PCs tobe Online
Hours or daysto provision PC
Hours tocomplete,
IT-intensive,and noeffective way totransfer user-installed apps
Images arediverse, no wayto managethem uniformly
Only 80%success, andnightmare totroubleshoot
Not suitable forBranches/remote users
Not relevantfor laptops
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Image Management & ProvisioningHow we do it
ReferenceMachine
ReferenceCVD
Base Image
CVD2
CVD1
Laptops w/Mirage Client
Reference CVD createdfrom a reference PC
Base Image is capturedfrom reference CVD
Base Image is applied todesignated CVD collections
BI is downloaded optimally
& merged with endpoint UIAMerged CVD is uploaded
WAN
Zero touch: no external boot/install at the endpoint
Personalized apps and profiles preserved
WAN optimized
Minimal end-user downtime
Safety net: Can revert to previous snapshot quickly
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Image ManagementThe Value Proposition
Install-freeImaging andApp Layering
SingleImage/appManagement
HardwareRefresh
FastProvisioning
1 2 3 4
Only solutionthat preservesuser-installedapps
Automated,mass-scale
Reduces sprawl,provides tightcontrol overmanaged image
Less supportcalls, moreproductive users
Reduces errors
Enhancescompliance
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Desktop Repair and DR
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Repair/DRThe Main Challenges
End User
Productivity
Hardware
Refresh
Repair Recovery
Fixing a laptopwith corruptedimage can takehours of IT time,and oftenrequires
expertise ($$$)
Recovering fromLaptop loss/brokencan take days,especially forremote users
Hardware refreshcan take hours forIT
Without theirlaptops,knowledgeworkers can notwork
Without theirpersonalization,productivity ishampered
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Mirage Snapshots
Endpoints change
Network
Changessynchronizedhourly
Snapshots roll up:Daily, WeeklyMonthly, Yearly
Mirage SIS
Endpoint snapshots
Mirage servercluster
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Desktop restored to point in time snapshot
Network
Mirage sends only filesthat are different
IT restores last pre-infection snapshot
Mirage serverclusterEndpoint restored
to pre-virus
infection
Mirage SIS
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Repairing Endpoints: Two Options
RestoreSnapshot
Repair Endpoint using goodfiles and settings from Snapshot
Covers all user changes toEndpoint including apps notinstalled by Mirage
Enables going back in time tofix issues
Only changed files are restored
Enforce BaseLayer
Repairs the OS and appsdeployed by Mirage layers
Enables refreshing Endpoint tocorporate standard
The Helpdesk can fix problems not solve them!
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DEMOPC Backup and DR
CONFIDENTIAL37
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Repair/DRThe Value Proposition
IT Benefits: Full image restore over WAN: Down from days to less than 2 hours 10X20X faster
Full access to image even if laptop is unavailableinfinitely better
No need to send IT people on-site Complements Migration and Management use cases
Rapid Repair with Level 1 supportreduce escalation and IT support cost
End User Benefits: Minimal downtimeenhanced productivity
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Global Telecom Company Greatly ReducesHelp Desk Support Costs Across Branch Offices
Needs
Provide more effectivehelp desk support to10,000 end-users globallydistributed across theglobe while also reducingtotal cost
VMware Solution
Ran a help desk costanalysis on 37,000+previous help desk costscomparing key parameterswith and without Mirage
Results
VMware Mirage was able to facilitate a 40% cost reduction in IT costs and a59% reduction in lost user productivity costs. On top of these savings costs,Mirage empowered this organization to simplify their IT support processes andprocedures and opened the door for IT to be more proactive with their initiatives.
Benefits
Using Mirage customer wasable to greatly reduce costassociated with all of thefollowing:
Service impact to end user
IT cost to provide support
Reduced time to resolution
Reduced escalations
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Global Telecom Greatly Reduces Help DeskSupport Costs
ClassificationsIT Costsavings
Employeeefficiencysavings
Hardware problems 27% 79%
Software problems 40% 63%
Restore (from backup) 90% 96%
Settings & Configuration 60% 61%
Software Install(core apps)
42% 53%
Connectivity 0% 0%
Security incidents 0% 0%
Weighted Average 40% 59%
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Summary
Unified image management for physical and virtual
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Unified image management for physical and virtualdesktops
Centralized ImageViewVDI Image
Localexecution In VM
Centralexecution
Efficient
Remote
Protocol
Localexecution
Efficient WAN
Streaming &
Caching
Mirage Managed
View
Thin/Zero-Clients
Networked Mobile Devices
Networked BYOD Laptops
Mirage
Corp Owned Laptops
Power-User Workstations
CAPEX Sensitive Desktops
Mirage(+Fusion & Local Mode)
Off-Network BYOD Macs
Off-Network BYOD WinLaptops
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Why Choose Horizon Mirage
Trustedand
Reliable
Easy to Use Best End-User
Experience Low infrastructure costs
Easily scalable
Built in backup andrecovery
Non-disruptive toexisting environment
Easy to deploy
Management simplicityand flexibility
Lower desktop TCO
Optimized networkperformance
Native desktopperformance
Persistentpersonalization
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Delivering You Best Value in Desktop Management
Horizon Mirage
Horizon MiragePerpeptual
MigrationTerm License
OS Migration
Image Management
PC Backup & DR
ThinApp
Fusion Pro + VM Player
Pricing per Named User $150 $50
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THANK YOU