T1A B33 Four Flights- Phone Calls and Other Data Fdr- Entire Contents- FBI 302s 843

8/14/2019 T1A B33 Four Flights- Phone Calls and Other Data Fdr- Entire Contents- FBI 302s 843

1/69

BEGPRODNO : M-INT-00003811BEGBATES : 265A-NY-280350-302-30777DATE =09/11/2001FBIDESCR : THEODORE OLSON. SOLICITOR GEN ERAL. UNITED STATES OFFULLTEXT : FD-302 (Rev. 10-6-95)- 1 -

FEDERAL BUREAU OF INVESTIGATIONDate of transcription 09/11/2001

Theodore Olson. Solicitor General, United States ofAmerica, was interviewed athis residence, | T-....I t Virginia.After being advised of the dentity ofthe ." ' ' intervtevrfng agentsandthe nature of the interview, Olsort ";;;---.....furnished the following information. 9/11

Barbara Olson, Theodore's wife, was a passenger on PersonalAmerican Flight # 77, departing DullesAirport atapproximately Privacy8:1 Oam or 8:30am this morning, bound for LAX Airport In LosAngeles, California.At approximately 9:00am this morning, he did not look athis watch , one o f the women in his office advised him of theterrorist attack at the World Trade Center WTC inNew York. Hewent to hs back office and turned on the television. At that timethey were rerunning film of the second plane hitting the WTC .At this time one of the women in his office told him thatBarbara was on the phone. Helen Voss is his regular secretary.She did not relay the call from his wife. It was someone else inthe office. At the time he was thanking God that her flight couldnot have had enough time to get to New York. He picked up the callfrom hiswife and spoke for about one 1minute. Barbara told himthat her plane had been hijacked. She said they had knives and boxcutters. He asked if they knew she was on the phone and shereplied that they didnt. Barbara told him that they put thepassengers in the back of the plane. She had been sitting in first

class. Olson's call was then cut off.After the first call, Olson used his direct line to the' Attorney General, butwasunable to reach hm, so hecalled the DOJCommand Center and requested someone come to his office. He toldthem that his wife'splane had been hijacked and gave them theflight number. He wanted to pass this Information to someone whocould possibly do something.Shortly after, the same person buzzed him again and saidBarbara was on the phone again. Barbara was put through to him.Barbara said the pilot hadannounced that the plane hadbeen

Investigation on at9/11/01 Falls Church, Virginia /.,., T.-. 9/11 Law

File# Date dictated Enforcement265D-NY-280350-302 pnvacyOwM^ Iby ASAC| f

This document contains neither recommendations nor conclusions of the FBI. It Is the property of the FBIand is loaned to your agency;

September 10,2003 5:34 pm Page 1


2/69

it and its contents are not to be distributed outside your agency.[PDF page 1]FD-302a (Rev. 10-6-95)

265D-NY-280350-302

Continuation of FD-302 of Theodore Olson , On9/11/01 , Page 2hijacked. She asked Olson what she should tell the captain to do.Olson asked her for her location. She said they were over homesand asked someone else in the plane who said they were travelingNorth East. Olsen told his wife that two planes had been hijackedandhit the WTC. Barbara did not seemed panicked. This call wasthen cut off. Shedidnt manifest anything about a crash. Olsonthen went back to the television and learned of the crash at thePentagon.

Barbara did not say anything to describe the hijackers,but did refer to them as"they". She told him "they" had knivesand boxcutters. She did not make any statements about thehijackers stabbing orslashing the passengers.Barbara Olson's cell phone number Is 202 365-5889.Olson doesnt know if the calls were made from her cell phone orthe telephone on the plane. Shealways has her cell phone withher.

[PDF page 2]



3/69

BEGPRODNO : M-INT-00005481BEGBATES : 265A-NY-280350-302-32633DATE = 09/11/2001FBIDESCR : INTERVIEW OFHELENVOSSFULLTEXT : FD-302 (Rev. 10-6-95)

-1-FEDERAL BUREAUOF INVESTIGATION

Date of transcription 09/14/2001Helen Voss, Special Assistant to the Solicitor General.United States of America, Department of Justice,Washington, D.C.,

m*J&8B!3PflP.MB)baL20?C. IDateofBirthI Iwascontacted telephonicallyat her residence through the DOJCommandCenter at 202 514-500Q. After being advised of the identityofthe interviewing agent and the nature of the interview, Vossfurnished the following information:Earlier this morning Barbara Olson called the office two2 times to speak with her husband Ted Olson. Lori Keyton was thesecretary that took both of these calls. Voss believes that both

calls were collect calls.Lori Keyton called to Voss to relay to Ted Olson thatBarbara Olson was on the phone. Keyton said that Barbara is on theline andshe's in a panic. Ted Olsonwaswatching the televisioncoverage of the terrorist attack at the World Trade Center WTC.Ted Olson took the call andVoss heard himsay, "hijacked!"Ted Olsoncalled the DOJ Command Center and asked for asecurity officer to come to his office. He thought the securityofficer would be able to talk to Barbara Olson if she called back.He relayed that his wife was on a hijacked plane. TedOlson thencame out of his office and said, "they have knives and they'remaking them go to the back of the plane."Barbara Olsen then called back a second time and spoke

with Ted Olsen.9/11 Personal Privacy

The security officer from the DOJ Command Center arrivedafter the second phone call.

Investigation on9/11/01 atWashington, D.C. telephonicallyFile#by 265D-NY-280350-302SSA ZZJ

Date dictated 9/11LawEnforcementPrivacyrivacyThis document contains neither recommendations nor conclusionsof the FBI. It Is the property of the FBIid Is loaned to vour aaencv:nd is loaned to your agency;It and its contents are not to be distributed outside your agency.



4/69

[PDF page 1]

September 10, 2003 5:33 pm Page 2


5/69

BEGPRODNO : M-INT-00029725BEGBATES : 265A-NY-280350-302-60655DATE =09/11/2001FBIDESCR : INTERVIEW OF ALLEN FERBERFULLTEXT : FD-302 (Rev. 10-6-95)

-1 -FEDERAL BUREAUOF NVESTIGATION

Date of transcription 09/14/2001Allen Ferber, Security Officer, Department of JusticeDOJ Command Center, Washington D.C., work telephone number 202514-5000, was contacted at his residence through the DOJCommandCenter. After being advised of the identity of the interviewingagent and the nature of.the interview, Ferber provided thefollowing information:Earlier today at approximately 9:00am, Ted Olson or hisassistant, Helen Voss, called the DOJ Command Center and requesteda security officer come to Ted Olson's Office. Ferber did notreceive the call, but was asked to go to Olson's office. Theinformation he got was that Ted Olson'swife, Barbara Olson,was ona.BlamtoatVSaii hijacked. He was told that the hijackers hadknives and the passengers had been herded to the back of the plane.He arrived at Ted Olson's office shortly after. TedOlson had already received two 2 telephone calls from BarbaraOlsen. Ferber sat and watched the television coverage of the WorldTrade Center WTC terrorist attack with Ted Olson forapproximately ten 10 minutes. Ferber left the office before thecoverage of the Pentagon plane crash.After the Pentagon plane crashwas reported on the news,he went back to Ted Olson's office. Olsen said to him, "the planeisdown." Ferber told Olson he was very sorry and left the office.Ferber advised that the only information he was given by

the watch officer and byTecj Olson was that the hijackers hadknives and that the passengers were herded to the back of theplane. This is what Barbara Olson had told Ted Olson.

Investigation on at9/11/01 Washington, D.C. telephonicallyFile # Date dictated265A-NY-2803SO-3029/11 Law Enforcement PrivacyThis document contains neither recommendations nor conclusions of the FBI. It is the property of the FBIand is loaned to your agency;it and its contents are not to be distributed outside your agency.

[PDF page 1]

September 10,2003 5:33 pm Page1


6/69

BEGPRODNOBEGBATESDATEFBIDESCRFULLTEXT

M-INT-00063821265A-NY-280350-IN-266909/14/2001S A ! I265D-NY-280350-INJAR:jar1.I N T E R V I E W O F T H E O D O R E O L S O N

AT WASHINGTON, D.C.SA'sLThe following investigation was iductedby Special Agentsat the U..S.; Departmentof Justice, Office of the Solicitor General;"950-PennsylvaniaAvenue, N.W., Washington, District of Columbia D.C. 20530-0001

Theodore Bevry Olson. Solicitor General of the UnitedStates, 950 Pennsylvania Avenue, N.W., Washington, District ofColumbia D.C. 20530-0001, Telephone number: 202/514-2201.white male, Social Security Account Number SSAN:I t.was interviewed regarding the crash of American Airlines Flightnumber 77. The crash claimed the life of his wife, BarbaraKayOlson.

'9/11 LawEnforcemePrivacy

Olson resides atl22066, Telephone number:IInformation regarding his wife:J.VirginiaJHe provided the following

9/11PersonalPrivacy

Name:MaidenName:Date ofBirth:SSAN:Race:S e x :Place ofBirth:

Barbara Kay OlsonBracher

12/27/195545451-88-2077WhiteFemaleHouston, Texas

Olson confirmed that he had previously been interviewedrelated oe< elephone call hereceived from hiswife during theflight. The interviewing agents did not .interview Olson relatedto that matter. SALJobtalned information related to theIdentification process. SAi Tprovided information on theFederal Bureau of Investigation FBI Vctim/Witness AssistanceProgram.Olson stated that Barbara's car had been recoveredfrom theDulles InternationalAirport parking lotAt the conclusionof the Interview, Olson providedinformation on a potential lead. This matter was handled by SAReising.

[ P D F page 1]



7/69

BEGPRODNO : M-INT-00015473BEGBATES : 265A-NY-280350-302-9269DATE =09/11/2001FBIDESCR : INTERVIEW OF LEEHANSONFULLTEXT : FD-302 (Rev. 10-6-95)

FEDERAL BUREAU OF INVESTIGATION

Date of transcription 09/11 /2001LEE HANSON.I \ - - 9/1 -|

I "~was intetvieweciathis residence and Personalvoluntarily provided the following information: PrivacyHANSON received a telephone call at his residence fromhs son, PETER BJRTON HANSON, Date of Birth: 01/24/1969, Place ofBirth: Bridgeport, CT , sometime before 9:00 A.M. this morning. Hisson indicated that the plane on whch he was presently a passengerwas being hijacked. LEE HANSON asked whether his son was jokingbut he knew from the serious tone in hs voice that hewasn't.PETER HANSON repeated that hs plane was being hijacked indicating"I think they've taken over the cockpit..an attendant has beenstabbed...and someone else up front may have beenkilled. Theplane is making strange moves. Call United Airlines,..Tell themit's Flight 175, Boston to LA."LEE HANSON noted that hs son was talking in a low tone,but not whspering. He believed hs son was calling from hscellular telephone, whch number he provided as 617 921-1006.

' - "teetlANSON immediately phonedthe Easton PoliceDepartment and spoke with Captain James Candee. He told CaptainCandee about the substanceof the call and askedfor any assistanceCandee could provide.Within a matter of minutes, LEE HANSON received a secondtelephone call from hs son. He recalled hs son saying thefollowing: "Ifs getting bad, Dad..A stewardesswas stabbed...theyseem to have knives and mace..They said they have a bomb...It'sgetting very bad on the plane...passengers are throwing up andgetting sick...the plane ismaking jerky movements...! dont thinkthe pilot is flying the plane...! thnk we're going down...! thnkthey intend to go to Chcago or someplace and fly into a building."LEE HANSON said he heard noise of a woman screaming inthe background.

PETER HANSON continued. "Don't worry, Dad...if it happensif II be very fast."

Investigation on at09/11/2001 Easton, ConnecticutFile # Date dictated 9/11 Law265D-NY-28035Q 09/11/2001 Enforcement

~~"~ T PrivacybyThis document contains neither recommendations nor conclusions of the FBI. It is the property of the FBIand is loaned to your agency;



8/69

it and its contents are not to be distributed outsideyour agency.[PDF page 1]FD-302a (Rev.10-6-95)

265D-NY-280350

Continuation of FD-302 of LEE HANSON , On09/11/2001 .Page 2

LEE HANSON said the call ended with his son saying "MyGod, my God..."not say why thecall ended abruptly.Hedid not know whether his son had hung up or whether the phonemalfunctioned. He said he resisted the temptation to call his sonright back because he did not want to place him in any more serious

danger by having his cell phone ring on the plane.PETER HANSON gave no additional information as to theidentity, nationality, physical description, accents, etc. of thehighjackers.LEE HANSON took two sheets of notes during the two phonecalls and he provided these notes to interviewing agents.LEE HANSON ndicated hecould recall no additionalinformation or background noise from the telephone calls other thanthe aforementioned sound of an unidentified woman screaming.HANSON described his son as follows:Name: PETER BURTON HANSONSex: MaleRace: CaucasianDOB: 01/24/1969POB: Bridgeport, ConnecticutResidence: 46 Painted Post RoadGroton, MassachusettsHome Telephone:978448-8874Height: Five feet, ten inches, .,. JWfiJght,., ,47,0-1 75 . Its, .Hair: Balding red frizzyComplexion: Fair with frecklesMiscellaneous:Regularly wore a Breitlingwristwatch and antique wedding ringPETER BURTON HANSON is employed as Vice-President of

Marketing with TimeTrade.com of Newton. Massachusetts. Hegraduated from Northeastern University in Boston with a Bachelor ofScience Degree inBusiness Administration andattained a Master'sDegree in Business Administration MBAfrom Boston University.

HANSON was traveling to Los Angeles, California, toattend a business meetingand was accompaniedon United Flight 175[PDF page 2]FD-302a (Rev. 10-6-95)



9/69

265D-NY-280350Continuation of FD-302 of LEE HANSON , On09/11/2001 .Page 3

by his wife, SUE KIM HANSON, born 07/23 (believed to be 38 yearsold), female, first generation Korean, 5'3" height, 135pounds, andtheir daughter and only child, CHRISTINE HANSON, bom 02/23/1999.This was their first plane trip as a family and SUEHANSON wastaking their daughter CHRISTINE tovisit SUE's grandmother for thefirst time. Both of SUEHANSON'S parents are deceased. SUE HANSONis a doctoral candidate in the medical field at Boston University.LEE HANSON had traveled to Boston on Thursday,09/06/2001, to visit with his son, daughter-in-law, andgranddaughter. They were excited about their upcoming flight andindicated they Intended toobtain seating in the bulkhead areabehind the first-class seating so they could have more room forCHRISTINE to play. He is not certain where they were seated on theflight.SUE KIM HANSONwears corrective eyeglasses and an antiquewedding ring, like her husband PETER, Her and PETER'S ring werethe wedding band's of LEE HANSON'S parents and had been handed downas gifts. The bands may have inscriptions and may have been cut tosize from the original. Furthermore, PETER'S ring may have beenrepaired.LEE HANSON provided interviewing agents with a colorp.hQto portiaitQihlssDn!&family,. A digital color photograph wastaken of the portrait by SA Donnelly.LEE HANSON indicated that after receiving the calls fromhis son, he turned on the television to see whether the hijackingwas being reported. Henoted he beganwatching just Intime to seethe live footage of the second airliner crashing Into the World

Trade Center.LEE HANSON received a telephone call this morning from anindividual identifying himself as Special Agent "ZZ \the Chicago FBIOffice with telephone number} /SALJ tniorcementindicated he was calling HANSON because he received his name from PrivacyUnited Airlines.Present during portions of the Interview was LEE HANSON'Sfujflhtfti^^^^^^^^^ ^^^^^^^^^^^I landher husband\wife, EUNICE HANSON, hisdI

[PDF page 3]

9/11PersonalPrivacy

September 4, 20034:10 pm Page 3


10/69

BEGPRODNOBEGBATES0ATEFBIDESCRFULLTEXT

: M-INT-00016577: 265A-NY-280350-302-594= 09/11/2001: SF 29. INTERVIEW OF MARC R. POLICASTRO: 09/11/2001Reference Lead Control Number SF29.MARC R. POLICASTRO. bom|_ _ J who is.empjoyed by

* Ok!nB Cii KtUnited Airlines in San Francisco as a Technician, Cabin & FlightTest Support* for the *FIX system, was interviewed at his placeof work, United Airlines, SanFrancisco International Airport,San Francisco. California. 94128-3800, work/cellular telephonenumber \scontact information at hisresidence iCalifornia telephone numbeiL

"'9/11PersonalPrivacyJ After Beingadvised of the identities of the interviewing agents and thenature of the interview, POLICASTRO provided the followingInformation: :;

On 9/11/2001, at 5:55am, POLICASTRO received atelephone call on the "FIX" system froma male Flight Attendantwho advised he was aboard United Airlines flight 175, aircraft6212. The Flight Attendant told POLICASTRO hat the flight hadbeen hijacked, a flight attendant hadbeen stabbed, and bothPilots hadbeen killed. POLICASTRO asked the Flight Attendant ifhe knew who was flying the aircraft. The Flight Attendantresponded that he assumed the plane wasbeing flown by theHijackers. The call ended by the Flight Attendant saying that hewasscared for his life and that he had to go. POLICASTROadvised that the call lasted less than one minute.

POLICASTRO checked the computer and found out that theflight wastraveling from either Boston to Los Angeles or LosAngeles to Boston. He immediately providedthe contents of thephone call to his supervisor and made written statements (twowritten statements by POLICASTRO were placed in an FD-340).After POLICASTRO provided the above information, heprovided the following responses to the interviewing Agent'squestions:While POLICASTRO was on the telephone with the FlightAttendant he heard no background noises other than the typicalhumof the plane's engines. The Flight Attendant provided noinformation regarding the Hijackers to include the number ofHijackers, their ethnicity, sex, or physical description. The

09/11/2001265D-NY-280350-SF

San Francisco, California

IPDF page 1]265D-NY-280350

MARC R.POLICASTRO

"9/11LawEnforcementPrivacy

09/11/2001Flight Attendant did not specify how the Pilots were killed nordid he provide further details regarding the stabbing of theFlight Attendant, to include types of weapons or theexistence of bombs. The Flight Attendant had given POLICASTROhis name, initially, however, he hung upbefore POLICASTROcould



11/69

get his name again. Therefore, POLICASTRO. did not obtain theFlight Attendants name.POLICASTRO received this call because he was one of theTechnicians onduty for the 'FIX system. POLICASTRO explainedthe *FIX system is only known to air flight personnel. The *FIXsystem Isused by in-flight personnelto contact groundTTTaffrtenarree'TOncemir 'maintensnceproWemswhile in-flight. In-flight personnel dial *FIX from any GTEAlrphone on the plane toutilize this system. POLIpASTRO stated that the general publicis unaware of this system. The Flight Attendant did not informPOLICASTRO of his location in the plane at the time of the call.POLICASTRO did not know if his conversation with the FlightAttendant was recorded.

[PDF page 2]



12/69


M-INT-00016593265A-NY-280350-302-61509/11/2001SF 29, INTERVIEWOF MARC R. POLICASTRO

09/11/2001Reference Lead Control Number SF29.MARC R. POLICASTRO. bomL _1 who Is employedI byUnited Airlines in San Francisco as a Technician, Cabin & FlightTest Support" for the 'FIX system, was contacted a second timeand Interviewed telephonlcally regarding the contents of thetelephone call he received on 9/11/2001 at 5:55am from a maleFlight Attendant aboard UnitedAidines flight 175, aircraft6212. POLICASTRO provided the following Information:POLICASTRO reiterated that the male Flight Attendantwho told POLICASTRO that the flight had been hijacked, a flightattendant had been stabbed, and both Pilots had been killed,provided no further information regarding weapons used to stabthe Flight Attendant orweapons used to kill the Pilots.PQLICASTRO further reiterated that the male Flight Attendant didnot comment about any weaponson board flight 175, to Includebombs.POLICASTRO advised that he mostly listened to the maleFlight Attendant. He asked the Flight Attendant who was flyingthe plane, however, he did not have an opportunity to askaboutanything else before the Flight Attendant ended the call.

9/11PersonalPrivacy

09/11/2001 Oakland, California telephonically265D-NY-280350-SF

9/11 Law Enforcement Privacy

[PDF page 1]

September 10, 2003 6:09 pm Pagel


13/69

BEGPRODNO :M-INT-00027220BEGBATES : 265A-NY-280350-302-57542DATE = 09/13/2001FBIDESCR : INTERVIEW OF NANCY LYNN POLICASTROFULLTEXT : FD-302 (Rev. 10-6-95)-1 -

FEDERAL BUREAUOF INVESTIGATION

Date oftranscription 09/13/2001 ..,9/11PersonalOn Thursday. September 13, 2001, NANCY LYNN POLICASTRO. .DateofBlrthi tt~" ~ ' 1 ...- ~ Pnvacy

' . ,. . Jwas interviewed at the United Airlines passenger lounge, NewarkAirport. POLICASTRO.has been employed by United Airlines for fouryears as a Customer Service Rep. POLICASJRO advised that on9/11/2001, she came towork at 10:30 a.m., which was after theplane crash, and could not provide any information regarding thismatter.

Investigation on at 9/11 Law09/13/2001 United Airlines EnforcementFile # ... Date dictated Privacy265D-NY-280350-NK ... 09/13/2001by I IThis document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI

and Is loaned to your agency;it and its contents are not to be distributed outside your agency.[PDF page 1]



14/69


9/11 LawEnforcementPrivacy

M-INT-00036632265A-NY-280350-302-6399= fm/ii/?nn-|I li/VAS INTERVIEWED 09/11/01Reference San Francisco lead #SF97

On September 1 1.-.2001 .Federal Bureau of InvestigationFBI Rnnrial Anantal [andL |^^^ t Manager SystemAircraft Maintenance Control SAMC, United Airlines, located atthe San Frartcisco International AirpoftSFO. I -. I* -ICalifornia. After being Infqmled of the nature-of the interv4ewand.the identity of the nterviewing Agents, | provided thefpilbwing information: ~~~ \.,t

I (was working the night shift at the SAMCat'S,FO on ..the morning of September 11, 2001. His job entails coordinationof communications with all flights on the ground and in the air ' ' - . ...for mechanical related problemsv..His office has the ability tomake contact utilizing a system hat United Airlines calls"Starfix". The "Starfix" system gives the SAMQ the ability toconverse directly with flight attendants about issues,arising onboard the aircraft. The SAMC also has the ability to contact theflight crew utilizing asystem called "Air Rinc". Isaidthatthis system is similar to an airborne E-mail system, where the.... ""--SAMC can type messages to the flight crew and converse as if theywere using an E-mail system.

At approximately 5:30 A.M. on September 11, 20011was iin-the*a^1whBni'R1ch Bgjme, a day shift coordinator In theSAMC, entered the room. The two mendiscussed issues related tothe aircraft that were currently not in service. At this time,Marc Policastro, an employee who was.rnanningthe*Starfix"system, approached land BeTm'e and informed them that he hadjust taken a call overthe "Starfhc" system andthat the flight .attendant that was calling said that her plane, Flighttfl^S, had...been hijacked. The flight attendant also sattf that the anotherflight attendant on-board had..been stabbedand that the flight ...crew was dead. L fadvised that the "Starfix" calls were.notrecorded. .... '

At this timel Itiantactad System.Operations Contrplin Chicago, Illinois. This center, which.also.goes by the name

1*9/11PersonalPrivacy

09/11/2001 ICalifornia265D-NY-280350-SF 09/11/01

[PDF page 1]265D-NY-280350

L 09/11/2001 ,2OPB, has many functions, one of which is simllaLiQJhat of adispatch center for all of theplanes inservice.I tcontactedRich Miles at OPB and informed him of what he had been told byPolicastro. Miles said that they knew of the-hijacking. and thatitwasAmerican Airlines Flight #11. I "hold Miles that it wasin fact a United Airlines plane that was hijacked. Miles and



15/69

L__Jdiscussed thesituation. I bald that U nited Airlines hasa policy whererQtlsjs Centers are sel-up inthis type ofsituation, and I land Miles began .to ollow thechecklists, forthis type of scenario. At this time Belme.tQld Poticas.tro towrite a statement as to exactly what happened. 'At approximately 6:00 A.M,, another employee,Lbelieved that the name of the em ployee was[ but wasunclear, approached tend Belme regarding a riew call received 'over the "Starfix" system. The new call was from a flight Personalattendant on Flight #93. The flight attendant of Flight #93 said -' Privacythat three people with knives and bombs were..on- boafcf and thatthey we re taking over trie plane.I bald that one of theprocedures after this type of.event occurs is to attempt to use th"Air Rinc" system .tocontact the flight crew. [_ |sa1d that both flights, were sentmessages via "Air Rinc". The message sent to the planes . . . .. .rsgs . . - ' , - ' ,' ,SAMC did not receive a response ffdrrj.fiither plane. . . - ' " . . . - ' ' ,. / /Atthistimel IcpntacteijI QPB in Chicago again. This . /time hesooke to I I the director ofOPB. They continued .. // /to talk and followed the checklist for ttie crisis qerifer. . ., .Belme sa id that he did .not know wha't to teil the fiigrattendants on the "Starfbc". system. At this time Belme artd[decided to contact United Airlines.Security Personnel.and a dayshift employee in .the SAMC contacted the FBI.Q also said that they received other calls fromjlrborne related concerns. A flight from Narita,Japan requested .assistance in disabling the in-flight phone,service. I | /as unclear as to why hecrew wanted this'done,but he believed that it was to limit the panic on the flight...The flight was diverted to Anchorage, Alaska,,- and it sefimed as ifthe in-flight problems stopped after the phones were disabled. ..,."-'''9/11 Law[PDF page 2] . - - ' ' /' / ., . ' Enforcement

...--"' ' Privacy265D-NY-280350|_ __]' , 09/11/2001

.... . . c e n ; i p l Q x . e i 8 workinjg n London in,a..;- "facility simnartothat of SAM C, contacted the SAMQ to tell themthat they had received a call from 9 Satellite Phone SATCOM,from an unknown aircraft. The person on..the phone sounded as ifthey were being choked. I told theOnited Airlines employeeto write a statement as to these.events.I Idid not have any further information in regards othe type of weapon s used or the people who were on-board the ./'aircraft. Kime'was instructed to contact the SA| [6r[ifhe had any further information.The n otes from this interview have been placed in a 1Aenvelope and have been sent to the file.

[PDF page 3]



16/69

BEGPRdDNOBEGBATESFBIDESCRFULLTEXT

M-1NT-00008874265A-NY-280350-302-397189/12/2004RONALDAND NANCYMAY 09/12/2001

Jonald and Nancy May, hoLas Vegas, Nevada, home telephonetheir home on September 12. 2001Lat approximately 11:15 am. bySpecial Agent SAL

J were contacted at

FBI ChaplainLLat apeISA!!J..After being'provided with the Jandidentities of the interviewing agents and Chaplainand Mrs. Mayprovided the following information: Mr.

On September 11, 2001, a'tapproximately 6:13am.'Nancv .May received a telephone call from herdaughter, Renee May, a.,flight attendant with American Airlines. Renee May advised her .mother that she was on American Airlines Flight #77 and that they ..were being hijacked. She Indicated there were six 6 hijackersand that the hijackers had moved them (unknown if she meant allthe passengers or only the flight crew) to the back of the plane:.Renee May asked her mother to call American Airlines tomake surethey knew of the hijacking and provided the following three phonenumbers for her mother to call: ' " - . . . . - ' " ' .' r"" "--,.

During the phone conversation, Nancy May hearda male voice inthe background who seemed to be assisting Renee with providingthe correct telephone numbers for American Airlines. Nancy Maydid not know whether her daughter was utilizing an in-flighttelephone or her own personal cellular telephone 410/935-4315.The connection with her daughter was then lost.Following this conversation, Nancy and Ron Mayimmediately contacted Patty Carson at American Airlines to relaythe information provided by their daughter. After confirming theflight number and providing Renee Ma/s employee numbertoPattyCarson, Ron May was advised that American Airlines would checkinto the information they had provided and would call them back,Later, in the early afternoon, American Airlinescontacted Ron and Nancy May and informed them that theirdaughter's flight had been the plane that was crashed into thePentagon and provided them with American Airlines telephonenumbers that they could call periodically to get updated.,information. At that time, the Mayswere also asked for

09/12/2001 LasVegas, Nevada...'

9/11PersonalPrivacy

:'9/11LawEnforcementPrivacy

265D-NY-280350-LVSA|SA52/cw.ui[ P D F page 1]

265D-NY-280350Ronald & Nancy Mav 09/12/2001

permission to release their telephone number to the FBI so thatan Agent would speak with them. Ron May gave permission and wassubsquently called and telephonically interviewed by SpecialAaentl tof the FBI Washington Field Office, telephone

September 17, 2003 10:58 am Page 1


17/69

. BEGPRODNO : M-INT-00008857BEGBATES : 265A-NY-280350-302-39685DATE =09/11/2001FBIDESCR : MAY,RONFULLTEXT : 09/11/2001On September 11. 2001. at approximately 1930 hoursSpecial Agent1s SA'sl Itad toed a lead to contact and |nteryiew.ROJN.MAY,.AT-702-:\ 9/11

The purpose of this interviewwas to speak with MAY \ Personalreference a telephone call with his daughter RENEE MAYwhile she . Privacywas onboard American Airlines Flight 77. \.May nformed SAI "Ithat he was not inte

in speaking at his time, however would speak.with fiA'sl Iand| Jon.September 12,2001. SAI IwJII contact May ,and meet reference information related to the phone c'aH..t?etween -. .May and his daughter.


09/11/2001 LasVegas, Nevada (telephonically)265D-NY-280350 ..-""' 09/11/2001

[PDF page 1]

September17, 2003 10:54 am Page1


18/69


19/69

[PDF page 1]FD-302a (Rev. 10-6-95)

265D-NY-280350-CEContinuation ofFD-302 of I | .... ,On 09/11/2001 ,Page 2

[Jstated that if an airline utilized the "'""systemon theirflight phones located T fi the airplane, then all calls were routedto the Gary, North Carolina, facility. I tstated rf the 1-800 number wasutilized, then the call could go to one of seven 7facilities in the United States depending on the call volume beingexperienced at the ime. I [stated that the Gary, North ItCarolina, facility would be ust one of those .s.e.yen..7.facilities ''I9/11I ladvisedtha fngW'phoria used inAAairplanes was operated Personalby AT&T Digital. Privacy

I ""[reported that a customer hadbailed earlierthat day on September 11,20p1,..cortci6rning her father'stoiletries being replaced byswitches and mechanisms,explained thatGustbrnei]

;complained that her father! .:-:::" i.had flown onFlight 2076 on September 9, 2001, trom uajjas-i-ort worth toPortland, Oregon. During that flight, a.?maii plastic bag fullof fuses and a five page fax writtervih Arabic wa s somehow placedintoi tluqgage.I "Istated that each AAemployeewho had spoken toFA BETTY ONG had been asked to write a brief statement of the ..facts they had obtained from the telephone call. These original .statements and the original typed statements of two were giver/tothe interviewing agent. In total.! hbrovided the . . following original documentation to the interviewing agent w-hichwere placed into evidence:

- -1; Ahandwritten statement by WINSTON SADLER. ,/2. A typed statement bvl \. Ahandwritten statement byj_

4. A typed statement by NYDIA E. GONZALEZ.5. Asigned typed statement by| |6. A handwritten multiple page statement byVANESSAMINTER.7. A typed version of MINTER's statement.8. A typed version of SADLER'S statement.

[PDF page 2]FD-302a {Rev. 10-6-95)

September-10,2603 5:55 pm Page 2


20/69

265D-NY-280350-CE

Continuation of FD-302 of , On 09/11/2001 , Page 3

[PDF page 3]

9. A printout on passenger MOHAMED ATTA, seated inSeat 8D who had purchased a one-way ticket onFlight 11.10. A passenger printout on SATAM AL SUQAM I, who wasseated in Seat 10B on Flight 11.11. A printout of upgrades and occupancy of the flight11.12. A passenger list for Flight 11 printed on Tuesday,September 11, 2001, at 9:07.13. A computer printout of a passenger list datedSeptember 11,2001, for Flight 11.

9/11PersonalPrivacy



21/69

BEGPRODNO : M-INT-00016614BEG3ATES : 265A-NY-280350-CE-1022DATE = 09/12/2001FBIDESCR : WINSTON COURTNEY SADLERFULLTEXT : FD-302 (Rev. 10-6-95)

-1 -FEDERAL BUREAU OF INVESTIGATION . 9 / 1 1

PersonalDate of transcription 09/13/2001 Privacy

RE: LEAD CONTROL NUMBERS: DL267 AND CE66WINSTON COURTNEY SADLER, white male, date of birth.

J North Carolina tfllophnnn nnmnBrt fwasinterviewed at his place of employment, AMERICAN AIRLINES AASOUTHEASTERN RESERVATION CENTER SERO, Gary, North Carolina.After being advised as to the identities of the interviewingagents and as to the nature of the interview, SADLER provided thefollowing information:

SADLER stated he was currently employed with AA intheir International Resolution Department. SADLER stated he wascharged with being a "HELP DESK" for complaint calls coming intothe SERO. SADLER stated that on September 11,2001, atapproximately 8:20 A.M., Customer Service Agent CS A VANESSAMINTER came to himstating that she had a lady on the telephoneline calling from an A A flight that was being hijacked. SADLERstated that MINTER seemed to be panicked and stated she could notfind her "emergency button" on her telephone. SADLER offered totake the call so MINTER transferred the call to SADLER. SADLERexplained that the telephone system operated by AA allowed forhim to be connected onto a line from one of the agents and theagent still remain on the line. Once this was established,SADLER immediately activated his emergency buttonwhich furtherallowed the Operations Center to monitor the telephone call.SADLER stated the individual on the telephone identified herselfas BETTY ONG phonetic. SADLER stated that she identifiedherself as being aboard Flight Number 11 as one of the FlightAttendants FA's. ONG urther stated that people aboard theplane had entered the cockpit and that FA's Number 1 and Number 5had been stabbed. ONG stated she was located in the coach areaof the airplane. At one point in the conversation, SADLERrecalled that ONG stated that all of the FA's had moved back tothe coach area. ONG also stated that she did not believe thatthe coach passengers were aware of the hijacking. SADLERexplained that the 767 airplane utilized by Flight 11 wassectioned into three sections, a coach area, a business area, anda first-class area.

Investigation on at09/12/2001 Gary, North Carolina

File # Date dictated 9/11 Law265D-NY-280350-CE 09/12/2001 EnforcementSA T I' Privacyby SA\ yThis document contains neither recommendations nor conclusions of the FBI. It is the property of the FBIand is loaned to your agency;

Septemlper 10, 2003 5:55 pm Page 1


22/69


23/69

265D-NY-280350-CEContinuation of FD-302 of WINSTON COURTNEY SADLER , On 09/12/2001 , Page 3

his handwritten statement which had previously been provided to theinterviewing agent.SADLER stated the telephone call from ONGwent throughphases of signal fade where communication did not appear to beestablished but then it would always return until the very end ofthe call. ONG never commented on the plane's location to SADLER'Srecollection. ONG never indicated with what instrument the FA'shad been stabbed. SADLER stated that he was personally "stunned"by the whole event.A copy of SADLER'S handwritten statement and a typedversion are both attached to this document and made a part hereto.

[PDF page 3]

September 10, 2003 5:55 pm D"396 J


24/69


25/69

[PDF page 1]FD-302a (Rev. 10-6-95)

265A-NY-280350-302Continuation of FD-302of Craig Marquis , On 09/11/2001 , Page 2

also mentioned that there was something in the air that made itnajd^.to breath. This telephone conversation lasted fromapproximately 7:25 a.m. until approximately 7:49 a.m.There was no doctor on board Flight 11 to help theinjured; as a result, MARQUIS wanted the aircraft to land at thenext available airport. Because of the medical emergencies and theviolence, MARQUIS intended for medical personnel and lawenforcement to meet the aircraft as soon as It landed. MARQUIS hadthe flight tagged as a confirmed hijacking and contacted airtraffic control ATC regarding the situation. MARQUIS informed

the dispatcher, PEGGY HOUCK, of what was happening with Flight 11and instructed her to contact the crew Immediately and to performarange analysis given the amount of fuel on the aircraft. ATCreportedly heard arguing over the microphone, hearing a statementto the effect of "either turn back or we'll kill you." The pilotapparently keyed the microphone at some point during these eventsthereby allowing ATC to hear part of what was happening. It wasthought that these transmissions were recorded by ATC, in this caseBoston ATC. During the time in which the telephone conversationoccurred, the aircraft flew erratically and wasdescending inaltitude. The transponder was turned off, but ATC was handlingthis flight as a confirmed hijacking and was attempting to trackit.Soon after ONG hung up the telephone, MARQUIS received acall from EDDOOLEY DOOLEY, an AA Ramp Manager at John F. Kennedy

International Airport in New York, New York. DOOLEY reported smokecoming from the World Trade Center and asked what was happening.Basea upon his conversation with DOOLEY, MARQUIS figured the Impactof Flight 11 was close to 7:49 a.m., corresponding to the end ofthe telephone call from ONG. DOOLEY called again at approximately8:10 a.m. and stated that the NEW YORK PORT AUTHORITY confirmedthat both towers of the World Trade Center were on fire and that anAA aircraft was involved.Although unsure, MARQUIS thought that his telephoneconversation with ONG was recorded. He would ascertain whether theconversation was recorded and would notify the FEDERAL BUREAU OFINVESTIGATION regarding this. The number 9 flight attendant, M.

SWEENEY, AA employee number 129043, telephoned the AA FlightServices Department in Boston, Massachusetts.Regarding the hijacking of Flight 77, the aircraft had

crashed before AA really knew that anything was happening on board.[PDF page 2)FD-302a (Rev. 10-6-95)



26/69

265A-NY-280350-302

Continuation of FD-302 of Craig Marquis , On 09/11/2001 , Page 3AA was concentrating on Flight 11 and did not realize the peril onFlight 77 until it was too late.

MARQUIS provided a copy of his notes and a crew manifestfor Flight 11, with notes on the manifest. See FD-340 envelope forthese documents.[PDF page 3]



27/69

BEGPRODNO : M-INT-00008897BEGBATES : 265A-NY-280350-302-47851DATE =09/11/2001FBIDESCR : JANE ALLEN, VICE PRESIDENT, AAFLIGHT ACADEMY SYSTEMSFULLTEXT : FD-302 (Rev. 10-6-95)-1 -

FEDERAL BUREAUOF INVESTIGATIONDate of transcription 09/12/2001

JANE ALLEN,Vice President Flight Services, AmericanAirlines AA, AA Flight Academy, Systems Operations Center, 4601Hwy 360, Fort Worth, Texas 76155, after being apprized of theidentity of the interviewing agent, provided the followinginformation:On09/11/2001, MS. ALLEN conducted a flight servicesystem conference call. During the call MICHAEL WOODWARD, AAFlight Services Manager, Boston, told her that he receivedatelephone call fromAA flight 11. The caller was flight attendantAMY SWEENY. According to WOODWARD, SWEENYs call came from eithera,cell telephone or an air phone on the aircraft.The call from SWEENY was initially received by EVY NUNEZ.manager on duty at AA Boston. NUNEZ became very distraught earlyin the conversation; WOODWARD took over the call from NUNEZ.SWEENY toldWOODWARD that the flight hadbeen hijackedand the numberone flight attendant had been stabbed. Thenumberone flight attendantwas in the first class sectionof theaircraft. The number five flight attendant had also been stabbedin the business class section of the aircraft. According toSWEENY, the number five attendant's injury was not lifethreatening. SWEENY also relayed that one hijacker cut the throatof a passenger in business class. That passenger was believed tohave died as a result of his wound.SWEENY believed there were three hijackers in the

business class section of the aircraft. All three hijackers wereof Middle Eastern decent. At least one of the hijackers spokeEnglish verywell. The hijackers occupied seats number 9B, 9E, 9G,and 10C.SWEENY described he atmosphere in the aircraft as calmwhite the hijackingwascarried out. At one point, the hijackersgained access to the cockpit of the aircraft. SWEENY urtherrelayed to WOODWARD that after the hijackers entered the cockpit,the plane changed direction and began to descend rapidly. During

Investigationon at09/11 /2001 FORT WORHT, TEXAS265D-NY-280350File* Date dictated265D-HQ-1348101. 265D-WF-222811 09/12/2001bj9/ll Law Enforcement Privacy

This document contains neither recommendations nor conclusions of the FBI. It is the property of the FBIand is loaned toyour agency;it and its contents are not to bedistributedoutside your agency.

September 10,20035:27 pm . Page 1


28/69


29/69

B E G P R O D N OB E G B A T E SD A T EF B I D E S C RFULLTEXT

M-INT-00063698265A-NY-280350-302-978709/12/2001EVELYNNUNEZ 09/12/01EVELYN NUNEZwas contactedat the American Airlinesadministrative office at Logan Airport, Boston, Massachusetts.After being advised of the personal and official identities of

the investigating Agent and the identities of Sergeant TomSullivan, Massachusetts State Police MSP, NUNEZ provided thefollowing information:NUNEZ is a passenger service agent for AmericanAirlines and was previously an American Airlines AA flightattendant. At 4:45 AM on 9/11/01, NUNEZ reported for work at

A A ' s M.O.D. office. After performing her regular early morningjob duties such as preparing the paperwork for early flights,passenger loads, and duty free charts, NUNEZ did a walk-throughof the American Airlines offices. NUNEZ also took a call from aflight attendant who called in sick for AA Flight #11 from Bostonto Los Angeles. As a result, the stand-by flight attendant namedJean flew instead.After 8:30 AM on September 11, 2001, NUNEZ receiveda

telephone call froma AA flight attendantwho did not give hername and stated that Flight 12 at Gate 32 had two flightattendants stabbed. In addition, there was a passenger in row 9who had their throat cut by a passenger inseat 10B. NUNEZ alsolearned the hijackers said they had a bomb. Theflight attendantwas talking fast and then got disconnected. NUNEZ immediatelycalled flight operations for AA to determine the status of Flight12. NUNEZ learned that it was Flight 11 that had ust left andshe ran a computer check to determinethe identity of thepassenger in seat 10B onFlight 11. NUNEZ determined it wasSATAM AL SUQAMI,who purchasedan E-Ticket in Fort LauderdaleonAugust 28, 2001. NUNEZ provided the investigating Agent with theprintout onAL SUQAMI.


Following the first call from the flight attendant,another call came through which was answered by[_another AA Manager.

09/11/01 Boston,MA265D-NY-280350 09/11/01SAL[PDF page 1]265D-NY-280350

Evelyn Nunez 09/11/01The following identifying information was obtained fromNUNEZ:NAME: EVELYN NUNEZDATE OF BIRTH/ ISSAN: ^ / 9/11Personal

PrivacySeptember 17, 2003 10:43 am Pagel


30/69

ADDRESS:9/11

Privacy[PDF page 2]

September 17,2003 10:43 am Page 2


31/69

BEGPRODNO : M-INT-00014384BEGBATES :265A-NY-280350-302-53207DATE = 09/25/2001FBIDESCR : INTERVIEW OF CARRIE LOUISE ROSSFULLTEXT : 10/5/01On Tuesday, 9/25/01, CARRIE LOUISE ROSS (Black female;Date of Birth: 2/6/1939; Plane of Birth: Ft. pierce, Florida;

Social security Number! Iwas nterviewed at herr~ jFt. Pierce, Florida, HomeJbvSAlelephone numberiFBI Miami-Ft. Pierce Resident Agency. JROSS was advised a s to the identity of the interviewing .agent, to include a display of FBI credentials. ROSS was furtheradvised as to the nature o f the interview; nam ely, to obtainbackground Jnformation regarding her daughter, CeeCee LYLES. whowas one o f the Flight Attendants aboard "UNITED AIRLINES' Flight#93, which was hijacked,on Tuesday, 9/11/2001, and crashed intoa field in Stony Creek To wnship, Pennsylvania, killing everyoneon board.After being so advised, ROSS voluntarily provided thefollowing information:ROSS advised that her daughter's full name was CeeCeeLOUISE RO SS LYLES. H er daughter was bom 11/26/1967 at Miami,Florida.ROSS explained that she was not CeeCee's biologicalmother; CeeCee's biological mother was her ROSS' youngersister. SH IRLEY M ILLS ADDERLY (Black fema le; Date of Birth:

9/11PersonalPrivacy

9/11 LawEnforcementPrivacyPierce, Florida: Work telephone^ \S advisedthat she ROSS was considered by CeeCee and everyone in theirfamily, to include he r sister, to be CeeCee's mo ther.

ROSS then explained that her sister was only about 16years old when she h ad given birth to CeeCe e, and, back at thattime, it was the norm for young girls to attend school and raisea child. ROSS commented that her younger sister, due to heryQun&age waaju&anaationaUy or financially, n aposition toraise a child, so she ROSS and her now ex-husband, MARVIN ROSS,took custody of CeeCee when she was only a week old and raisedher as their own. ROSS noted that she and her ex-husband never

9/25/01265A-NY-280350

Ft. Pierce, FL10/5/01

SAE _ ] FBI Miami-Ft. Pierce RA[PDF page 1]265A-NY-280350

CARRIE LOUISE ROSS 9/25/01kept this from CeeCee, and CeeCee knew the truth about her birthmother.

ROSS and her husband divorced when CeeCee was about 10years old. Despite the divorce, CeeCee still considered ROSS'



32/69

ex-husband, MARVINROSS, to be her father. ROSS indicated that,i her ax-hjjsbaod lives in Gifford, Florida, which is located nearVero Beach, Florida; she was unable to provide a contact addressor telephone number for her ex-husband. In order to insure thatCeeCee's paperwork for school and/or medical care was in order,ROSS had formally adopted CeeCee when she was about 10 or 11years old. Throughout her life, CeeCee had referred to ROSSasher mother, and ROSS' sister, as "Auntie".

ROSS indicated that her younger sister, ADDERLY,hadflown to Pennsylvania for the memorial service which was heldnear the crash site, as she ROSS was busy helping CeeCee'shusband and two children cope with their loss. She commentedthat her family is a very close one, so although she had raisedCeeCee, her younger sister loved CeeCee, and CeeCee had lovedher; as such, attendance at this memorial service was as painfulfor her sister as it would have been for her had she been able toattend. She then commented that she was glad that her sister hadgone in her place, as her sister had been there to provideDNAsamples, as CeeCee's biological mother, to the FBI agents whowere on-scene to collect DNA samples from the biological mothersof the victims, for purposes of comparison to any bodiesrecovered from the crash site.ROSS was queried as to whether she would want anypersonal effects recovered at the crash site, which weredetermined to have belonged to CeeCee, returned to her ROSS.In response to this inquiry, ROSS responded in the affirmative;

,, , "most definitely.". .ROSS advised that her daughter, CeeCee, was a verysmart, beautiful, loving woman. She commented that because herdaughter was so beautiful, and liked to have a good time, sheCeeCee had made her share of mistakes, but she CeeCee hadalways faced up to those mistakes. She indicated that herdaughter had decided she wanted to become a police officer, andhad been one for approximately six 6 years with the Ft. PierceFlorida Police Department.

[PDF page 2]265A-NY-280350

CARRIE LOUISE ROSS 9/25/01 3ROSS commented that CeeCee loved being a policeofficer. She further commented that she ROSS used to worry allthe time that CeeCee might get hurt or killed on the job, becausethere are many areas in Ft. Pierce are quite violent. She thencommented that although CeeCee was a good police officer, sheCeeCee had had some problems while employed with the Ft. PiercePolice Department. She reiterated that CeeCee was very smart,and had scored in the top five when she had taken the test forSergeant. She recalled that when there was some consideration

, given to -acjtualjy.prompting CeeCee to Sergeant, since sheonlyhad about four 4 years on the job, other more senior officers,who had not scored as high on the test, filed a letter ofprotest; as a result, CeeCee was not promoted.

ROSS recalled another incident wherein CeeCee hadmissed one of her training classes at Indian River CommunityCollege, and due to the resentment by some of the more seniorofficers who had protested her being promoted to Sergeant, thevery next day there had been an article in the local newspaperwhich wasentitled, "Police Officer inTrouble Again", or words



33/69

to that effect. ROSS noted that CeeCeehad not deliberatelymissed the class as had been suggested In the news article, sothis had been very hurtful to her. ROSS commented that she hadto admire the courage It had taken for CeeCee to go to work eachday, and still do a good job, despite the unfair treatment shehad received from some of her fellow police officers.ROSS commented that she had just returned from Ft.

Myers Florida, where she had been helping her son-in-law andgrandsons cope with the loss of CeeCee, and preparing for thememorial service that was to be held in Ft! Pierce Florida,when she began receiving telephone calls from upset familymembers, friends, and church members, about the news articleswhich had-been published in the local newspaper about CeeCee,relative to some negative comments about some minor problems shehad had while she had been employed as a police officer with theFt. Pierce Police Department. ROSS then commented that this wasvery hurtful, particularly since they were not only unnecessary,but they were not entirely true. She indicated that the incidentinvolving CeeCee having allegedly falsified an apartment leasewas not accurate; as was ttie case with CeeCee having allegedlydeliberately misseda training class, the facts of this matterwere distorted, due in large part to some of the resentment that .[PDF page 3]265A-NY-280350

CARRIE LOUISEROSS 9/25/01 4some of the more senior officers at the department had forCeeCee. ROSS noted that she was pleased to see the letters tothe editor of the local newspaper from readers who were outragedthat this Information had been published, when it was not onlyirrelevant, but hurtful.

ROSS advised that CeeCee's husband, LORNE LYLES, hadalso been a police officer with the Ft. Pierce Police Department.CeeCee and LYLES had met "on the job". They got married in May2000. LYLESgotten a ob with the airlines InTampa. ROSScould not recall for sure, but she believed that LYLES had gottena job as a Gate Attendant with "UNITED AIRLINES", based in Tampa.CeeCee had left her job as a police officer in Ft, Pierce to movewith her new husband to Tampa. CeeCee's two sons, JEROME SMITHage 16 and JAVON CASTRILLO age 7 had moved to Tampa with her,where they were residing as a family with LYLES. Shortly aftermoving to Tampa, CeeCee had gotten a job with AMERICA ON LINE.Then LYLES became aware that "UNITED AIRLINES" was hiring FlightAttendants and had mentioned it to CeeCee. ROSS recalled thatCeeCee had taken the test for Flight Attendant and had scoredquite high, and was thrilled at being hired.According to ROSS, although CeeCee and her ex-husband,ADEMIL CASTRILLO, had had their share of problems while they weremarried, their divorce had been amicable and CASTRILLO had alwaysbeen a wonderful father to both is and CeeCee's son, JAVON,andto CeeCee's teenage son from a prior relationship, JEROME. WhenCeeCee was scheduled to go to Flight Attendant training, circaDecember 2000, CASTRILLO had offered to let the two boys comeback to Ft. Pierce to live with him. ROSS advised that CASTRILLOdoes not reside very far from her residence in Ft. Pierce; shecould not recall his exact address, but indicated that his hometelephone number isl I ROSS indicated that after somediscussion about such, to include having discussed it with herROSS, CeeCee had decided that this would not be fair, as



34/69

CASTRILLO was about to get remarriedand he and his new wifeshould have the opportunity to start their marriage out withouthaving to worry about taking care of the two boys. CeeCee hadalso decided that this would give her boys and LYLES, and hisLYLES' two sons by his prior marriage,a chance to grow closeras a family.

ROSS advised that CeeCee had commented to her that the[PDF page 4]265A-NY-280350

CARRIE LOUISE ROSS 9/25/01 5Flight Attendant training "had come easier to her", as a resultof her former training as a police officer. She indicated thatCeeCee "absolutely loved her ob as a Flight Attendant". ROSScommented that she is one of those "old fashioned" women whobelieves that a mother should be home for her children, so shewas not sure that CeeCee's job as a Flight Attendant would allowher much time with her CeeCee's two sons. CeeCee had assuredher that, due to her flight schedule, she would generally fly forfour 4 days, and then have three 3 days off; as such, shecould spend more quality time with her boys than she had beenable to do when she had been a police officer. CeeCee had alsocommented that "some day", when she had established someseniority, she would be able to have more days off in a row, sothat she could spend more time with the boys. ROSS commentedthat, although this would not have been her ROSS' choice, itseemed to work for CeeCee and her family.

ROSS was queried as to whether CeeCee held any kind ofspecial clearances in her position as a Flight Attendant with"UNITED AIRLINES", to which ROSS had responded that she did notknow.ROSS advised that CeeCee's husband, LYLES, had gotten ajob as a police officer with the Ft. Myers Florida Police

Department, so the whole family (LYLES, CeeCee, and their foursons) had moved to Ft. Myers. CeeCee. LYLES and the boys wereresiding in anapartment in Ft.Myers; that being \ " IHoma tnumpen I KUStS commented that this move did notreally affect CeeCee's job as a Flight Attendant, since CeeCeewas based out of Newark, New Jersey. CeeCee shared an apartment,with four 4 other Flight Attendants, in New Jersey, where shestayed when she was scheduled to fly for several days in a row.

ROSS noted that this year, LYLES and his ex-wife hadagreed to allow^his LYLES' two sons to go live with theirmother, for a year, in Indianapolis. She advised that CeeCee'stwo sons had spent a good part of the summer living with CeeCee'sex-husband in Ft. Pierce, during which time CeeCee and LYLES hadbeen able to travel and enjoy some time alone. She Indicatedthat frequently throughout the summer, LYLES had flown up to meetCeeCee in a city where she had a "lay over", and they had spentthe time sightseeing and enjoying some time together. She[PDF page 5]265A-NY-280350

CARRIE LOUISE ROSS 9/25/01



35/69

advised that three weeks ago, she had received a letter fromCeeCee (which ROSS held in her hand throughout most of theinterview), wherein CeeCee had told her how much she loved her;and how much she appreciated how she ROSShad "stuck by herthrough so many tough times". ROSS commented that this letterwas special to her at the time, but is now something she willcherish forever.

L bo,r Day weekend, CeeCee. LYLES. andCeeCee's boys, had come over from Ft. Myers, Florida, to visither and other family members in Ft. Pierce, to Include LYLES'mother, who also lives in Ft. Pierce. During this visit, ROSShad told CeeCee how surprised she had been by the letter she hadreceived from CeeCee a couple of weeks earlier. CeeCee hadresponded that she CeeCee felt that she CeeCee had to tellher ROSS how much she loved her and appreciated her, andbelieved that her ROSS' constant love and support, even duringthe "bad times", had played a large part in getting her CeeCeeto this point in her CeeCee's life where she was so very happy.ROSS commented that it was readily apparent to her, not only fromher conversations with CeeCee during that visit, but fromobserving CeeCee. LYLES, and the boys together, that CeeCee wasvery happy; she and LYLES were very much in love, CeeCee loved Personalher job as a Flight Attendant, and the boys were doing very well. , Privacy

ROSS had last spoken with CeeCee on Sunday, 9/9/2001 ...ROSS is employed as the Finance Director of the Ft. Pierce ..Housing Authority Office telephone numbedT landshe had gone into the office on Sunday to get some work done.While she was at the office, she was working on the Internet, andCeeCee had apparently gone "on line" and noticed that she ROSSwas also "on line". As a result, they engaged in a conversation"on line". CeeCee told ROSS that she and LYLES, and CeeCee's towboys, had ust returned, a couple of hours earlier, from a tripto Indianapolis to visit LYLES' two boys. CeeCee had commentedthat it was a nice visit. ROSS advised that normally when shewould call CeeCee, she would do so via CeeCee's cellular ..telephone that being cellular telephone number: \h as this was the easiest way to contact CeeCee even whenshe was flying. As such, she could not recall CeeCee's hometelephone number, so she had asked CeeCee to give it to her sothat she ROSS could call that evening and talk to her ROSS'grandson, JEROME, and wish him a belated happy birthday, inasmuch[PDF page 6]265A-NY-280350

CARRIE LOUISE ROSS 9/25/01 7as he had turned 16 years old the preceding day, Saturday,9/8/2001.ROSS commented that she does not know why, but forsome reason she had printed out this "on-line" conversation shehad had with CeeCee; so, like the aforementioned letter she hadreceived from CeeCee, she now has this print out to keep as atreasured memory.

ROSS called CeeCee's home that evening (Sunday,9/9/2001 ) to talk to her grandson, JEROME, at which time CeeCeeanswered the telephone. CeeCee hadadvised her that JEROME wasnot home, as he had gone over to a friend's house to playbasketball with some friends. Since her grandson was not home,ROSS hadtalked to CeeCee for awhile. During this conversation,ROSS had inquired as to when CeeCee was scheduled to fly again.



36/69

CeeCee told her that she was scheduled to fly out, from Newark,on Tuesday morning, 9/11/2001, so she would be leaving from homeFt. Myers, Florida the following day, Monday, 9/10/2001, andspend the night at the apartment she shared with four otherFlight Attendants in Newark, NewJersey.ROSS advised that she had first learned of thehijacking of CeeCee's flight, on Tuesday morning, 9/11/2001, from

CeeCee's husband, LYLES. She recalled that it was a few minutesafter 10:00am, and she had just come out of a meeting at heroffice, when she heard the telephone at her desk ringing. Shecommented that, due to the timing of the telephone beginning toring as soon as she walkedout of this meeting, she hadoriginally assumed it was probably a co-worker who had observedher walking out of the meeting and wanted to hear about theresults of the meeting. She then commented that when she hadanswered the telephone she was very surprised to hear LYLES'voice; she was even more surprised because he clearly soundeddistraught and upset, which was very unlike him.ROSS recalled that LYLES had advised her that he wascalling to tell her that CeeCee had just called him, a fewminutes earlier,.on .bercellular telephone, from the flight, andhad informed him that the airplane had been hijacked. LYLES had

gone on to tell her that he could hear passengers screaming inthe background, during which CeeCee had told him how much sheloved him, the children, and the rest of her family, and then thetelephone connection had suddenly been cut off. ROSS commentedthat she could hardly believe what she was hearing. She recalled[PDF page 7]265A-NY-280350

CARRIE LOUISE ROSS 9/25/01 8that LYLES was over wrought with worry and fear, and he wastalking to her on the cellular phone while he had "UNITEDAIRLINES" on another telephone trying to find out if there wasany information as to what had happened to the aircraft.

ROSS recalled that it was LYLESwho had advised herthat he had just learned from "UNITED AIRLINES" that the airplanehad crashed into the ground somewhere outside Pittsburgh,Pennsylvania, and there was no indication that there were anysurvivors. ROSS commented that LYLES was devastated, as was she.She then commented that CeeCee, like herself, as a deeplyreligious person, so her ROSS' only consolation was that IfCeaCae badAa&tha tirneand presence of mind to call LYLES, sheCeeCee had also had the time to first call upon God to give herstrength for what she and the other people aboard that airplanewere about to face.

ROSS advised that she believes that Godwanted herdaughter, CeeCee, aboard that aircraft. ROSS also believes thatCeeCee, because of the person she was, as well as her priorpolice training, would not have died without first having put upa fight. ROSS firmly believes that, if it is as it has beenreported In the news, namely that several people aboard thataircraft had told loved ones, during cellular telephone calls,that they were going to take action to try to take the aircraftback from the hijackers, CeeCee was among them.ROSS recalled that she had next gotten a call fromCeeCee's ex-husband, ADEMIL CASTRILLO,who told her that he was



37/69


38/69

[PDF page 9]265A-NY-280350

CARRIE LOUISE ROSS 9/25/01 10that she expects that one day "it will all of a sudden really hither that CeeCee is gone". She added that she is "just taking itone day at a time", and has spent a great deal of time praying.ROSS commented that, fortunately, her two grandsons, JEROME andJAVON, are living close by, so she is currently preoccupied withmaking sure that are getting all the support they need to copewith the loss of their mother.

ROSS was queried as to whether she would like to bekept apprised as to the course of the investigation, to which sheresponded in the affirmative. ROSS commented that she was deeplyappreciative of the outpouring of support that she and the restof CeeCee's family ha d received from so very many people, evenpeople not previously known to them. She added that she is alsovery appreciative of the efforts of the FBI to vigorously pursueevery avenue of investigation which would identify any and allparties involved, so that hopefully any other such acts could beprevented and other families would not have to experience thegrief that she and the rest of CeeCee's family, and the familiesof the other victims of these terrible attacks, were currentlyexperiencing, andwould continue for some time to experience asthey are forced to go on with their lives in spite of thistragedy.[PDF page 10]



39/69

/:9/ll Personal PrivacyBEGPRODNO : M-INT-00016601 / I V\S : 265A-NY-280350-CE-1016 / i \E

INPUTBATCH : NCTAJ304 (1st Batch of unredacted 302's delivered in 'August)FULLTEXT : FD-302 (Rev. 10-6-95) / j \ I - 1 - \L BUREAUOR.INVEStlGATION

/ | \eoftranscription 09/13/2001RE : LEAD CONTROL'NUMBERS DL267, AND CE 56

home addressJfss!telephone numbe ____ / was interviewed at his place ofemployment, AMERICAN AIRLINES AA SOUTHEASTERN RESERVATION

\,\\\RSFRO Ron nrpnsnn Drive, Gary, North Carolina, telephone

number! Iwhere he isemployed as he Systems Analyst.After being advised as to the identity of the interviewing agentand as to the nature of the interview, WREGGELSWORTH provided thefollowing information:WREGGEL SWORTH prov ided to the interviewing agent three

.Af\ J CD ROM recordingsof a telephone gall received at the SERO on\~/s \\r11,2001, atapproximately 8:20 A.M .. from'a~ lFlighN-\ C,Attendant;F.A. aboard Flight n-. The CD ROM recordings made'bvD \ ~ b WREGGELSWORTH were distinct. The first CD ROM recording of thetelephone call was in the WAV format as an exact duplicate of theWAV format as it exists on the computer of AA at the SERO asproduced by WR EGG ELS WO RTH himself. The second CD ROM contained acopy of the WAV format recording and an exact duplicate of theoriginal recording in its original recorded format which is aROCKWELL INDUSTRIES proprietary software format. Th e third CDROM is an exact duplicate of the second CD ROM. The first two CDROMS were placed into evidence with the third CD ROM being placedin a 1 A envelope as a work copy for investigative purposes.

9/11 Law Enforcement Privacy

Investigation on at09/12/2001 Gary, North Carolina'-File # Date dictated

' - - 265D-NY-280350-CE 09/12/2001^This document contains neither recommendations no r conclusions of the FBI. It is the property of the FBIand is loaned to your agency;it and its contents are not to be distributed outside your agency.[PDF page 1]

March 1 1 , 2004 5:29 pm Page 1


40/69


41/69

it and- i ts conten ts are not to be distr ibuted outside your agency.[PDF page 1]FD-302a (Rev. 10-6-95)

265D-NY-280350-302

Continuation of FD-302 of GLENN W. CRAMER , On 09/12/01 , Page 2hijacked, that he believed th e aircraf t w as go ing down, a nd thatsome sort of explosion ha d occur red aboard th e aircraf t. Th e malecaller also stated that there w as white smoke somewhere on theplane.

During the con versa tion he heard between the male callerand SHAW, the male caller did not indicate whether he was locatedin the front or rear b athroom of the aircraft no r did he sayanything about the n umber of hijackers on boa rd the flight, theirrace, or their sex. The caller made no s ta tements regard ing anyweapons that the hijackers had in their possession and m a d e nos tatement regarding any bombs other than th e fact that he had heardsome sort of explosion aboard the aircraft.Th e cell phone call received from the individual, whoidentified himself as ED W A R T, contained static but the phone callitself was c o n s t a n t in that he CRAMER could hear i t as ittranspired.Based on what he heard, he immediately got off of thephone and advised the other supervisor present at the time,identified as ED MILLIRON, of the facts and that the aircraf t waspossibly going down. Other individuals located in the Emergency911 Center were instructed to notify the FAA and the FBI, and henotif ied RICHARD MADISON, Director of Westmoreland County 911, ofwhat was t ranspir ing.He adv ised that a t approximately th e same t ime as thecell phone call was received, the Westmoreland County 91 1 Centerreceived a telephone call from an individual identif ied asWALTER ASTONISEN, w ho resides in Acme, PA, Mt. Pleasant Township.ASTONISEN adv ised that he had observed a large plane heading in anortheast direction a nd that th e plane wa s banking left and r ight.Based on wh ere ASTO NISEN advised he was located, and the path offlight indicated by ASTONISEN, Somerset County 91 1 Center wa snotif ied of such, and that an aircraft might be going down.

[PDF page 2]

March 10, 2004 5:48 pm Page 2


42/69

BEGPRODNO : M-INT-00125577BEGBATES : 265A-NY-280350-302-107608DATE = 09/11/2001FBIDESCR : JOHN W SHAWINPUTBATCH : NCTA_004 (1st Batch of unredacted 302's delivered in Auaust)F U L L T E X T : F D - 3 0 2 ( R e v . 1 0 - 6 - 9 5 ) 9/11 Personal Privacy

FEDERAL BUREAU OF INVESTIGATION

|U0 '

Date of transcription 09/13/2001On September 11, 2001, approximately 12:15p.m.,JOHN W. SHAW, Telecommunications Officer fo r Westmoreland County91 1 Emergency Center, Pennsylvania Avenue GrefinshuraPennsylvania PA , 15601 , Date of ,Social Security Arpnunt Number SSAr| [businesstelephone numbe^ F as "ntervieweaat nis placecemployment and siaWI S56flU5ll* the following:At approximately 9:58 a.m. SHAW answered an incoming callat the 911 Emergency Center on what SHAW identified as the cellphone line, 1103, an d heard a male caller in an exci ted voice statehe needed help, "There is a hijacking on a plane." SHAW requestedthe location of the caller, to which the male explained he waslocked in the restroom of the aircraft. SHAW requested the callerto identify himself, to which the caller responded, "Ed." SHAWbelieves the caller then said his last name wa s "Wart."SHAW advised that "Ed" stated he was on Flight 93, a 757type aircraft, from Newark to San Francisco, an d there were not alot of passengers on board. "Ed" provided his cell phone number as732-241-6909.SHAW explained that the call wa s intermttentin-so-far-as he, SHAW, lost contact with "Ed" on several occasionsduring the duration of the call, which he described as short. Whilethe call was in progress, SHAW summoned his co-workers fo rassistance to call the Federal Aviation Administration FAA and

report the hijacking of Flight 93 . Shaw returned back to "Ed" an dattempted to reestablish communication, however, was unsuccessful.SHAW wa s asked an d affirmed that he had made handwrittennotes relative to this call. SHAW was requested an d agreed tosign, date an d turn over the notes to your assigned. The noteswill be maintained in the 1-A section of this file.

Investigation on at9/11/2001 Greensburg, PAFile # Date dictated

2fi5ablXi2&fi25fi>22^^_^___i 9/13/2001by [9/11 Law E n f o r c e m e n t Privacy]This document contains neither recommendations no r conclusions of the FBI. It is the property of the FBIand is loaned to your agency;it and its contents are not to be distributed outside your agency.

March 10, 2004 5:58pm Page 1


43/69


44/69


45/69


46/69

,.::.!'|9/11 Personal PrivacyBEGPRODNO : M-INT-00048956 ,'// HiBEGBATES : 265A-NY-280350-302-63761 X.-'/ Ill:DATE =09/11 /2001 -S' / / /HiFBIDESCR : INTERVIEW OF ALICE ANN HQGLAN;'ICf SF3 ///INPUTBATCH : NCTA_004 (1st Batch of u/ve"dacte'd 302's delivered in August)FULLTEXT : .,:::::' _ . . - " 09/11/01/// / 1 \ ;:;Refererice Lead Control #37/ 5; \n HogLaja.

:re'siding at'ltelephone'numberF J/]cellular telephone1 numberJelephonicailv contacted the Fsdferal BureaiirofInvestigation?] 9/11Law E n f o r c em e n t Privacy |travglfed to| T"""" / j in oraer to conductirte"Tn!e1WIe r a lcTi5aT!rlg~ir7TTie"interview were Alice '1"1 -Kathleen Brady Hoglan, and Carof Phipps., After being adyfsed ofthe identity of the interviewing agents, the following ;;';information was provided: . , i j lCafol Phipps, a white female, date of birth!

I ladvised that she is a .family friend anH is staving with theHoglan family all / fiorder to help care f$ rthe Hoglan's newborn triplets. Phipps advised that at about ;6:35am PST on 09/11/Q1 the telephone fang. Phipps answered thetelephone but no one was on the line. A/few minutes later thistelephone rang again; The caller, a mate, stated, "Get Alice orKathy quickly." / / jPhipps asked, "Is this Lee?" / \e caller stated, "No, get Alice or Kathy quickly!" :

Phipp&'called out for Alice or Kathy. Kathy Hoglan ;took the telephone. . iKathleen Brady Hoolan. a white female, date of birthresiding a| / |telephone number^information: Jprovided the followingAs she ran to answer the telephone, she looked at theclock. The time was 6:44 a.m. PST. Hoglan recognized thecaller's voice as that of her nephew, Mark Bingham. Binghamstated:"This is Mark, I want to let you guys know that I love

09/11/01 San Jose, California265A-NY-280350-302 09/11/01

9/11 Law Enforcement Privacy J[PDF page 1]265A-NY-280350-302

Hoglan 09/11/01you, in case I don't see you again. I 'm on United Airlines,Flight 93. It's being hijacked."

Hoglan said," We love you too. Let me get your mom."

March 10, 2004 5:55 pm Page 1


47/69


48/69

BEGPRODNO : M-INT-00023168BEGBATES : 265A-NY-280350-302-38720DATE = 09/11/2001FBIDESCR : PRIG RECORDING OF A CELL PHONE CALL ON FLIGHT 93 ON 9/11/01INPUTBATCH : NCTA_004 (1st Batch of unredacted 302's delivered in August)FULLTEXT : FD-302 (Rev. 10-6-95)-1 -

FEDERAL BUREAU OF INVESTIGATIONDate o f transcription 09/11 /2001

On 09/11/2001 the interviewing Special Agent received oneoriginal recording of a cellular telephone call made by a passengeron United Airlines flight number 93 to the Department of PublicSafety,- .UflUL-EsiiESiLiaoia MfifllJ&Jjlfiensburg, Pennsylvania,1 5 6 0 1 . 1 9/11 L aw E n f o r c e m e n t Pr iv acy j P e n n S V l v a n l a O f f i c e O f t heAttorney General, Bureau of Criminal Investigation, of the JointTerrorism Task Force, delivered the recording to the interviewingSpecial Agent at 1:35 p.m.

Investigation on at09/11/2001 Charleroi, PennsylvaniaFile # Date dictated

?65A-NY-?aft35n-3n? _ 09/11/2001b'9/11 L aw E n f o r c e m e n t Pr iv acy

^ ^ ^ ^ ^ ^ ^ ^ ^JThis document contains neither recommendations no r conclusions of the FBI. It is the property of the FBI

an d is loaned to your agency;it and its contents are not to be distributed outside your agency.[PDF page1)

March 10, 2004 5:53 pm Page 1


49/69

BEGPRODNO : M-INT-00074202BEGBATES : 265A-NY-280350-302-25306DATE = 09/17/2001FBIDESCR : FIUMANO, FREDINPUTBATCH : NCTA_004 (1stBatch of unredacted 302's delivered in August)FULLTEXT : FD-302 (Rev. 10-6-95)- 1 - ...

FEDERAL BURE AU OF INVESTIGATION' i9/ll Personal Privacy

Date of transcription 09/20/2001FRED No Middle Name NMN-SlLlMMOlafe of birth]Social Security account numbel low'ner ofFred's Auto Repair an d Auto Wholesalers, I0fl-fi? Atlantic AvenueRichmond Hill, New York, telephone number! ; fyasinterviewed at the above address. After being advised df theidentity of the interview ing agents and the nature of the Iinterview, he provided the following: ;FIUMANO had a long term relationship with; MARION BRITTON,but they did not live together. FIUMAN O and BRITTOM had dinner

together on the night of 09/10/01 which is the last time thatFIUMANO sa w BRITTON. On the morning of 09/11/01; BRITTON took acar service from her residence in Brooklyn, New York to NewarkAirport to depart at 8:00am on United A irlines flight #93J to SanFrancisco. BRITTON w as traveling to San Francisco ir j relation toher employment with the United States U.S. Census Bureau, NewYork, New York. BRITTON w as traveling with Ms. MARTINEZ, who wasalso an employee of the U.S.Census Bureau in New York and incharge of computers for that agency. BRITTON did nq't want to go onthe trip, but did it as a favor to MARTINEZ. ;At approximately 9:30a m o r9 -45am nn 09/11/01, BRITTONcalled FIUMANO at telephone numbeiT IIn substancethe conversation was as follows: BRITTON said he r plane w ashijacked and told FIUMANO to take down the phone number 410 788-1343. FIUMANO told her not to w orry because they would probablyjust take her to som e other country. BRITTON said the hijackershad cut two passengers throats. FIUMANO told he r that tw o planesha d crashe d into the World Trade Center, and BRITTON responded thatshe knew . BRITTON said they were turning an d going to crash.FIUMANO then heard a lot of screaming an d then the phone went dead.FIUMANO immediately tried to call BRITTON back at 41 0788-1343, but got a message to the effect that the phone was not inservice. Given the phone number BRITTON had given him, FIUMANOassumed she had borrowed a cell phone from another pas senger.BRITTON's personal cell phone number was 917 842-2697. Duringthe phone conversation with FIUMANO, BRITTON did not mention anyidentifying information about the hijackers, how many there were,

Investigation on at09/17/2001 Richmond Hill, New York

File # Date dictated265A-NY-280350-302 N/AI I. 9/11 Law E n f o r c e m e n t PrivacyThis document contains neither recommendations nor conclusions of the FBI. It is the property of the FB I

March 10, 2004 5:51 pm Page 1


50/69

and is loaned to your agency;it and its contents are not to be distributed outside your agency.[PDF page 1]FD-302a (Rev. 10-6-95)

265A-NY-280350-302

Continuation of FD-302 of Fred NMN Fiumano , On 09/17/2001 .Page 2how they were armed, where they currently were on the plane, whowas currently flying the plane, where the plane's destination was,or what other passengers on the plane were currently doing.BRITTON did not tell FIUMANO how she knew about the two planescrashing into th e World Trade Center.

FIUMANO described BRITTON as: MARION BETTY BRITTON, awhite female, date of birth 04/28/year unknown, 5'6", 190 pounds,with brown hair, green eyes, pierced ears, upper dentures,diabetes, home address 88 0 64th Street Apartment 5K , Brooklyn, NewYork, home telephone number 718 680-7536, cellular telephonenumber 917 842-2697, who typically wore a diamond ring on thering finger of her right hand and a large, approximately one inchwide gold ring on the ring finger of her left hand, an d never worea watch.

[PDF page 2]

9/11 Personal Privacy

March 10, 2004 5:51 pm Page 2


51/69


52/69

i t and its contents are not to be distributed outside your agency.[PDF page 1]FD-302a(Rev . 10-6-95)

265D-NY-280350-CE

Cont inuat ion of FD-302 of RAY CORNELL SCOTT , O n 09/12 /2001 .Page 2SCOTT l is tened as BETTY relayed that a passenger who wasseated in 10 6 was currently in the cockpi t . This passenger 's namewas provided an d phonetically reported as SAMIR AL ASAQUAMI .BETTY informed the First Class pa ssengers ha d beenmoved to the coach section but did not speci fy if this was doneby the fl ight crew or the hijackers. It appea red to SCOTT tha tBETTY LNU was getting he r information from another individualan d relaying it to the Reservations Office.BETTY began explaining that the plane was rapidlydescending and that they were going down fast . Thereafter , thephone call was disconnected. SCOTT looked at the clock whichindicated the time was a pproxima tely 8:43 A.M.Throughout the conversation, Flight Attendant BETTYLNU provided no indication of where the aircraft was headed orthe purpose of the hijacking attempt.SCOTT est imated he l is tened to app roximately tenminutes of a conversation which was reported to be in exce ss oftwenty 20 minutes in length.SCOTT overhe ard no reference to the total number off light at tendants, the total number of hi jacke rs, or how s oon theevent occurred after takeoff .SCOTT had no indication as to what was used to stab thefl ight attendants.

[PDF page 2]

March 11,2004 5:28 pm . Page 2


53/69

19/11 Personal Privacy

BEGPRODNC : M-INT-00001414 ;BEGBATES : 265A-NY-280350-2755DATE = 09/12/2001FBIDESCR : ASAC AND SA CONTAC TING J.DAVID CANOLES.MANAGER.AIR TRAFFIC EINPUTBATCH : NCTA_004 (1st Batch of unredacted 302'$ delivered in August)FULLTEXT : FD-302 (Rev . 10-6r95)

FEDERAL BUREAU OF. INVESTIGATION

H

Dale of transcription 09/12/2001PJ. David.Canoles,-Manager,-Air-Traffic-Evaluation.andclnvestigation.Staff, Federal.Aviation-Administration-FAA,.800;,'Independence Avenue-SWrWashingtonr DC 20591t telephone^contacted at his place of employment by Assistant Special1 9/11 Law E n f o r c em e n t Privacy |9/11 Law En f o r c emen t P r i v a c y , advi sed of the identit ies of th einvestigating Agents and of the nature of the investigation, M r.Canoles provided the following information:

American Airlines Flight 11American Airlines Flight 11 A A 11 was a Boeing 767 whichdeparted from Bos ton with a scheduled destination of Los Angeles.It was the first of two aircraft which crashed into the World TradeCenter.A review of FAA Air Traffic Control radar data showedthat AA11 departed from Boston an d headed west towards Lo s Angeles.AA11 turned south near Albany and followed the Hudson River. Bythis time, the transponder ha d been turned off. M r. Canolescharacterized this as indicative of knowledge of the aircraft andair traffic control procedures. AA11 subsequently crashed into theWorld Trade Center.A review of recordings of radio traffic disclosed twotransmissions f rom AA11.Th e controller as ked if that was American 11 trying tocajl.'Tfvthe first transmission, the speaker said that we have [ some planes;-just-stay quiet and it will be okay, we'are'returningto.the.airport.Th e controller asked who was trying to call. Thecontroller asked if American 11 was trying to call.

Investigation on at09/12/2001 Washington, DCFile # Date dictated265D-NY-280350 09/12 /2001b y | 9/11 Law E n f o r c em e n t P r i v a c y |This document contains neither recomm endations nor conclusions of the FBI. It is the property of the FBIand is loaned to your agency;it and its contents are not to be distributed outside your agency.

March 11, 2004 4:48 pm Page 1


54/69

[PDF page 1]FD-302a (Rev. 10-6-95)

265D-NY-280350Continuation of FD-302 of J. David Canoles , O n 09/12/2001 .Page 2

In the second transmission, the speaker said nobody move,everything is okay, if you try to make any move you will injureyourself and the airplane, just stay quiet.American Airlines Fjjghj 77

American Airlines Flight 77 AA77 was a Boeing 757 whichdeparted from Dulles with a scheduled destination of Los Angeles.It subsequently crashed into the Pentagon.A review of FAA Air Traffic Control radar data showedthat AA77 departed from Dulles, climbed rapidly, an d headed westtowards Los Angeles. Mr. Canoles characterized the rapid climb asconsistent with a lightly loaded aircraft. The transp onder wasturned off. Mr. Canoles characterized this as indicative ofknowledge of the aircraft and air traffic control procedures.AA77 turned and headed east. AA 77 turned northeast andthen back east again. AA 77 made a tight 36 0 degree turn an dcrashed into the Pentagon. Mr. Canoles characterized the tight 360degree turn as indicative of piloting skills and extraordinarynavigation skills.A review of recordings of radio traffic disclosed novoice con tact with A A77.

United Airlines Flight 93United Airlines

T1A B33 Four Flights- Phone Calls and Other Data Fdr- Entire Contents- FBI 302s 843

Documents

Transcript of T1A B33 Four Flights- Phone Calls and Other Data Fdr- Entire Contents- FBI 302s 843