JOB PROFILE

Job Title: Name:

Systems Manager Phil Wilson

Responsible For: Department:

Nick Youel Systems (IT)

Job Summary:

To be responsible for the Systems Team to ensure that project deadlines are met and work is to an excellent standard, providing strong leadership and direction to ensure the implementation of services to internal and external customers.

To be responsible for the upkeep and maintenance of the CO2 management software which will interface in all aspects of the business. Reporting to the FD any issues, potential issues that may cause any disruption to the normal workings of the business. Infrastructure maintenance ensuring that the IT Infrastructure is constantly at an acceptable level of operation while ensuring that all critical systems are backed up in accordance with the company DR plan.

Main duties:

Service Delivery To develop and maintain excellent working relationships with internal and external

stakeholders, including customers, suppliers, dealers, departments To identify, agree and implement improvements in internal processes in order to

improve service delivery and customer expectations. To be responsible for organising and overseeing all the health and safety

requirements for the department

JOB PROFILE

Operations To develop excellent working relationships within the business and externally; assist

with internal projects as required To develop, maintain and manage the CO2 management and FDS production

software which interfaces with all areas of the business To ensuring that the I.T info structure is constantly at an acceptable level of

operation To regularly reviewing each department to identify any requirement and/or areas to

streamline the department with the use of IT. To provide analytical support as required to all departments To monitor the progress of the department and the achievement of individual and

departmental objectives and KPI’s, ensuring these are aligned with the overall business objectives.

To challenge existing processes and procedures on an ongoing basis, and implement processes that improve integral systems, reduce duplication, streamline systems and work cross functionally with operational departments.

People Management To support & develop the system’s team, providing coaching, mentoring, feedback

and support. To monitor performance and progress of the team, identifying any skills gaps. To ensure regular communication with the team to ensure the smooth operation of

the whole department To manage the team performance, conduct annual performance reviews. To review and agree department and individual business objectives, aligning these

with the business objectives and agree team and individual key performance indicators.

To develop and implement the departmental skills matrix, ensuring that the team have the appropriate training opportunity to develop and enhance their skills and performance.

To be responsible for the appropriate departmental staffing levels, working with HR if a staffing need is identified.

To ensure all staff are fully inducted into the business, including probationary reviews, identifying training needs and ensuring regular supervision.

Any other reasonable duty that may be assigned. To comply with Conservatory Outlet Quality Policy and objectives in every aspect of

own work.

Quality Management

JOB PROFILE

To work in accordance with health and safety regulations, and also ensuring the health and safety of all staff. Reporting near misses and RIDDOR.

Any other reasonable duty that may be assigned. To comply with Conservatory Outlet Quality Policy and objectives in every aspect of

own work. To ensure process are implemented with the use of CAR’s

Skills, Knowledge and Experience:

Innovative, flexible and energetic Ability to work independently and take initiative Excellent attention to detail; strong focus on delivery of Good administrative skills

with the ability to prioritise Good knowledge and Understanding of Microsoft software packages, Firebird SQL.

MySQL, WindowsXP, 7, 8, and 8.1, Windows Server 2008, 2008r2 and 2012. Microsoft Office 2010 and 2013, Microsoft Exchange 2010, Symantec Back Exec on premise, HP Rack and Tower Servers, Network devices such as Printers and switchers.

Strong Knowledge of the administration of FDS Window Designer Software Excellent Knowledge of Windows Domain Environments (AD DS) Excellent communication skills at all levels Ability to successfully follow process and deliver required and measurable results Experience of the manufacturing industry Excellent planning and organisational skills The ability to demonstrate effective time management and prioritise tasks Excellent communication skills with the ability to communicate with both internal

and external stakeholders The ability to identify and implement fit for purpose processes to improve and

streamline the processes currently in use. Excellent product knowledge with the ability to keep up to date with developments

within the industry Excellent team management skills with the ability to motivate coach and mentor the

team and measure team performance. A proactive approach to work with the ability to prioritise and manage own

workload. A willingness to undertake further training with the ability to implement learning

into your daily work.

Signature of Job Holder: Signature of Line Manager: