System Requirements Join a Live Session
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Hearing Care Anywhere Requests Hearing Care Anywhere is Starkey’s remote programming feature that allows you to receive hearing aid adjustments from your hearing professional through the Thrive Hearing Control app. Use this guide to join a Live Session or submit a Remote Adjustment request after your hearing professional has enabled remote programming in your hearing aids, a cloud account has been established, and the remote programming code has been entered into the Thrive Hearing Control app. I have access to: Live Sessions Remote Adjustments System Requirements • 2.4 GHz Thrive platform hearing aids • Smart mobile device • Thrive Hearing Control app • Internet connection (Cellular or WiFi) Join a Live Session At your designated appointment time with your hearing professional, you can join a Live Session two ways: • You will receive a banner notification (if enabled) letting you know your hearing professional has entered the live fitting session. Tap on the banner to join. • You can also join the Live Session by navigating to Settings > Hearing Care Anywhere > Tap on Join Live Session. The first time you enter a Live Session, you will be prompted to allow the Thrive app to access your camera and microphone. Signed in as [email protected] Sign Out Connected to Bayview Audiology Last sync on 9/1/2020 Add a professional Get Help From Your Professional Cloud Send Adjustment Request Join Live Session Settings
Transcript of System Requirements Join a Live Session
Hearing Care Anywhere Requests
Hearing Care Anywhere is Starkey’s remote programming feature that allows you to receive hearing aid adjustments from your hearing professional through the Thrive Hearing Control app.
Use this guide to join a Live Session or submit a Remote Adjustment request after your hearing professional has enabled remote programming in your hearing aids, a cloud account has been established, and the remote programming codehas been entered into the Thrive Hearing Control app.
I have access to: Live Sessions Remote Adjustments
System Requirements • 2.4 GHz Thrive platform hearing aids
• Smart mobile device
• Thrive Hearing Control app
• Internet connection (Cellular or WiFi)
Join a Live Session At your designated appointment time with your hearing professional, you can join a Live Session two ways:
• You will receive a banner notifi cation (if enabled) letting you know your hearing professional has entered the live fi tting session. Tap on the banner to join.
• You can also join the Live Session by navigating to Settings > Hearing Care Anywhere > Tap on Join Live Session. The fi rst time you enter a Live Session, you will be prompted to allow the Thrive app to access your camera and microphone.
Your professional has entered the live fitting
session.
Professional in Session
now
THRIVE
Signed in [email protected]
Sign Out
Connected to Bayview Audiology
Last sync on 9/1/2020
Add a professional
Get Help From Your Professional
Cloud
Send Adjustment Request
Join Live Session
Settings
This app uses your camera to allow you
to see your professional
during a Live Session.
“Thrive”Would Like to
Access theCamera
OKDonʼt Allow
Current Me��ry: Normal
L 89% 95% R
“Thrive”Would Like to
Access theMicrophone
This app uses the microphone to
deliver audio to your hearing device.
OKDonʼt Allow
Current Me��ry: Normal
L 89% 95% R
Join a Live Session (Continued)
Connecting to Professional will appear on the screen to indicate you are in the process of connecting with your hearing professional.
1 Once connected, you will see the hearing professional in the larger frame on your smart device and yourself in the smaller frame. You will also be able to hear one another.
2 Your hearing professional will then have control over your hearing aids to make any necessary programming adjustments. Your user controls and Thrive app will not be available during the Live Session.
3 A Live Session may be ended by either you or your hearing professional. To end the session, select the End the Call icon from the display on your smart device. A pop-up message will ask if you are sure you want to end the session. Select Yes.
Sending a Remote Adjustment Request 1 Launch the Thrive app.
2 Tap the Settings icon on the Navigation Bar.
3 Select Hearing Care Anywhere.
4 Tap Send Adjustment Request.
5 Review the steps for requesting helpand select Next.
NOTE: Only use Submit Quick Request or Join Live
Session (if applicable) if instructed to do so by your
hearing professional.
78/100
Brain
Thrive Score
84/100
Body
Normal
Current Memory
162
of 200
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Signed in [email protected]
Sign Out
Connected to Bayview Audiology
Last sync on 9/1/2020
Add a professional
Get Help From Your Professional
Cloud
Send Adjustment Request
Join Live Session
Settings
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Transcribe
Fin� My Hearin� �i�s
Transcribe
Hearin� �are �ny�here
Device Settin�s
User �ui�e
Thrive Score
Fall �lert
!
Thrive �are
Re in�ers
Sel� �hec�
Translate
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Next
Steps
Steps for requesting help
Re�eive new settings.
You will receive an alert when new settings are
available. Test the new settings an� loa� them
to your hearing ai�.
Answer the request.
Your hearing professional will make
changes to your hearing ai� settings
to a��ress your issue.
Define the issue.
Answer a few questions an� submit
the request.
Use a �uick Request to easily get your
settings to your professional.
Submit Quick Request
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Enable/Disable Camera
Mute/Unmute Microphone
End the Call
Hearing Aid User A/V Controls
Current Me��ry: Normal
L 89% 95% R
Connecting to Professional…
Current �e�ory: Normal
L 89% 95% R
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Next
How severe is the problem?
Whi�h si�e?
Whi�h memories?
All memories
Normal
Restaurant
Outdoor
Gol�
Livin� room
Very
Annoyin�
Sli��tly
Annoyin�
Annoyin�
New Request
Sending a Remote Adjustment Request (Continued)
Defi ne the severity of
the problem. Select whether
the problem is with both hearing
aids or only the right (red icon)
or left (blue icon). Select
the memories in which the
problem occurs.
Select Next.
Enter your full name;
this is only required the
fi rst time the feature
is used. After the fi rst
Remote Adjustment
request is submitted,
your name will be
remembered.
Add a message to your
hearing professional if
desired. Select Submitto send the Remote
Adjustment request and
then select Done on the
Success Screen.
Once submitted,
your request will display
under Pending Requests
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Summary
Edit Request
Message
Request Title
RE: Sounds Too �oud
Rick
Sava��
Name
Submit
Summary
Request:
When:
Severity:
Ear Si�e:
Memory:
Rating:
Too Loud
Voices - �ale
Slightly �nnoying
Both
Normal
Restaurant
Living Room
Dissatisfied, Worse
Enter personal message.
Summary
Edit Request
Message
Request Title
RE: Sounds Too �oud
Rick
Sava��
Name
Submit
Summary
Request:
When:
Severity:
Ear Si�e:
Memory:
Rating:
Too Loud
Voices - �ale
Slightly �nnoying
Both
Normal
Restaurant
Living Room
Dissatisfied, Worse
Enter personal message.
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Signed in as
Sign Out
Connected to �ayview Audiology
Last sync on 10/20/2020
Add a p�ofessional
Get Help �rom Your Professional
Cloud
Send Adustment Request
Pending requests
Sounds Too Loud
submitted on 5/24/20
Join Live Session
!
Settings
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Next
Requests
Please ensure the following:
Be�ore yo� begin
Hearing aid is clean and not
clogged with wax or debris
Hearing aid is fitting correctly
Hearing aid is not broken
or malfunctioning
Verify the integrity
of the hearing aids
as indicated.
Select Next.
Tap Run Diagnostic to
complete Self Check.
Select Next.
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Next
Requests
What seems to be the prob�em?
Too Soft/Muff�d
Too �oud
Tinny/Sharp
Own Voi��
Oth�r
Next
Requests
What seems to be the prob�em?
Voices - �emale / �hildren
Voices in �ackground �oise
Music
Other
Voices - Male
Select the
primary issue.
Select Next.
Select when you
notice the problem.
Select Next.
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Self Check
Run Diagnosti�
Microphone
HR Sensor
Circuit
Receiver
RL
Last ran on �anuar� 14, 2020
Self Check performs a diagnostic test of
the components in yo�r hearing devices.
In a quiet spot, put devices in the first
memory, remove them from your ears,
position them on a f�at surface with the
earbuds pointin� up, and tap “Run
Dia�nostic.”
Steve Steve
Clark Clark
Self Check
Run Diagnosti�
Microphone
HR Sensor
Circuit
Receiver
RL
Last ran on �anuar� 14, 2020
Self Check performs a diagnostic test of
the components in yo�r hearing devices.
In a quiet spot, put devices in the first
memory, remove them from your ears,
position them on a f�at surface with the
earbuds pointin� up, and tap “Run
Dia�nostic.”
Pending Requests
Preview �emory
Normal
Preview �emory
Restaurat
Preview �emory
Livi� Room
Current New
Too Soft
submitted on 8/22/20
Save Se�e�te�
NOTE: You must save the “Current” or “New”
settings for all memories listed before a new
Remote Adjustment request may be submitted.
Receiving Adjustments from your Hearing Professional
Pending Requests
Too Soft
submitted on 8/22/20
Preview
Normal
Preview �emor
Restaurat
Preview �emor
Livi� Room
78/100
Brain
Thrive Score
84/100
Body
162
of 200
Normal
Current Memory
R
L
If notifi cations are enabled,
a banner will appear on the
lock screen indicating that
new settings are available.
Open the Thrive app via
the banner notifi cation or
launch it from the icon on
your smart device.
Select a memory
to preview.
Tap on the Settingsicon on the Navigation
Bar. You will see a red
dot indicating new
settings are available.
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5
2
Hearing Care An�here
Auto On/Off
Comfort �oost
Thrive Score
Fall Alert
!
Thrive Care
Reminders
Self Chec�
Transcri�e
Thrive Assistant ic
Auto Streaming
Data og
!
Pending Request
New settings sent 8/22/20 at 08�19am
Sounds Too �oud
New Settings
Please try out these new settings and let me know if you
Continue to have any issues. -Professional Servi�es
Select Hearing Care Anywhere
Tap the name of
the Remote Adjustment
request under
Pending Requests.
Select New Settings.
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Toggle between current and new settings to determine
which are optimal. It is important to compare the settings in
applicable environments to determine the best sound quality.
There is no time limit imposed on comparing new settings
to current settings. Choose Save Selected to permanently
save the settings highlighted in the white box.
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3
4
1
6
2
Pending Requests
Too Soft
submitted on 8/22/20
Preview
Normal
Preview �emor
Restaurat
Preview �emor
Livi� Room
The app may look slightly different depending on your phone and/or hearing aid model.
Starkey, Starkey logo, Hearing Care Anywhere, Thrive and Thrive logo are trademarks of Starkey Laboratories, Inc.
©2020 Starkey. All Rights Reserved. 8/20 FLYR3491-02-EE-SG
Satisfaction Ratings
After saving all settings, you
will be asked if you would
like to rate your satisfaction
with the recent adjustments.
If you elect to “Rate Settings”, you
will receive a one-time prompt to
indicate how satisfi ed you are.
There are three response options:
• Dissatisfi ed
• Not Yet Satisfi ed
• Satisfi ed
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Would you like to rate satisfaction with your
recent adjustments?
RateNew Adjustments
Rate Settings
No, Thanks
Close
Submit
Your rating will be sent to your hearing professional and will also
assist in providing hearing aid solutions over time.
How satisfied are you with the
re�ent adustment?
Submit
How satisfied are you with the
re�ent adustment?
Rating
Your rating will be sent to your hearing professional and will also
assist in providing hearing aid solutions over time.
How do these new settings compare
to your previous settings?
BetterWorse
Same
If you choose Not Yet
Satisfi ed or Dissatisfi ed, you
will be prompted to indicate
if the new settings are better,
the same or worse.
Select Submit.
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Submit
Rating
Your rating will be sent to your hearing professional an� will also
assist in provi�ing hearing ai� solutions over ti�e.
Thank you!
Your rating was submitted to
Bayview �udiology.
New Request
Woul� you lie to sub�it a new request
to better a��ress your proble�? If New Request is selected, you
may edit the original Remote
Adjustment request and resubmit
it to your hearing professional.
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