SYSTEM In ReviewApril 2017

The Newsletter for Mon Health System Family Members

Mon General doctors perform hybrid heart procedurePhysicians at Mon General

Hospital performed a Conver-gent (hybrid) procedure for atrial fibrillation (AFib) for the first time ever in West Virginia. Con-vergent is a minimally invasive approach for AFib patients who have no other health issues and for whom medication has been unsuccessful.

The convergent procedure al-lows a cardiothoracic surgeon and electrophysiologist to perform a consecutive, two-part procedure in one day rather than over the course of two days. The simultaneous pro-cedure greatly reduces the patient’s recovery time in the hospital.

The procedure was performed

in late January on a 71-year-old man at Mon General Hospital by Alexander Nagy, MD, Chief of Cardiothoracic Surgery and Latoya Linton-Frazier, MD, an Electro-physiologist.

“The surgical part is per-formed first,” explained Dr. Nagy. “Using a scope and high defini-tion camera, the surgeon sees the heart directly and creates long linear lesions on the back of the heart that will interrupt the abnormal arrhythmia circuits, a process known as ablation.”

Dr. Linton-Frazier added, “The procedure, in its simplistic form, is a marriage of technology and technique. I ablate the pulmonary

veins and other known triggers of AFib (from an endovascular ap-proach – inside the heart).”

AFib is a fast, chaotic, ir-regular heart rhythm. Due to this irregularity, people with AFib are at high risk of blood clots, heart failure, stroke and other heart related complications.

“By offering this convergent procedure to our patients, Mon General Hospital’s Heart & Vascu-lar Center continues to be a leader in the state for cardiac care,” said Darryl Duncan, Mon Health’s President and CEO. “Our physi-cians were the first to perform the Transcatheter Aortic Valve Re-placement (TAVR) procedure in the

region and continue to manage one of the busiest cardiac cath-eterization labs in the state.”

Alexander Nagy, MD and Latoya Linton-Fraizer performed West Virginia’s first hybrid procedure on an AFib patient.

Area residents took advantage of warmer than normal weather to come out to Mon General’s 34th Annual HealthFair at Morgantown Mall on Friday and Saturday, Feb. 24-25.

“It was great to see the Mon General team come together to provide the community with a premier health care event,” said Eric Eberhart, HealthFair Coordinator and Director of Mon General Wound & Vein Care. “We received very positive feedback from community members, teachers and students that attended the Health Fair.”

In addition to free or low-cost screenings, ambulance tours were avail-able, children from area schools were given a VIP tour, free CPR training was offered to participants of all ages and the ever popular baby crawl has become a much anticipated spectator sport.

April 2017 Page 2

SYSTEM In Review

President’s Message

THE WELLNESS PROGRAM

For more information on the above activities visit MonNet or call Employee Wellness at (304) 285-2122.

April activities

April 1 – Wellness Bulletin Board & Quiz. The Wellness Bulletin Board Quiz is available on MonNet. Entry into the quarterly Wellness Incentive Drawing upon completing the program.

April 5 – National Walking Day. Walk begins at Noon at the Mon General walking trail. Entry in the quarterly Wellness Incentive Drawing for participating.

April 22 – Adopt-A-Highway. Meet at 7:30 a.m. at the Hampton Center (corner of Stewartstown Road and Rt. 705). Entry in the quarterly Wellness Incentive Drawing for participating.

April 25 – Lifestride Check-in / Blood Pressure Check. 20 consecutive minutes equals one mile. Goal of four miles per week is recommended. Entry into the quarterly Wellness Incentive Drawing upon completion.

April 30 – Benefit Discount Applications and supporting documentation is due.

The deadline for employees to participate in the Benefit Dis-count Saving Program and receive discounted medical insurance premiums is quickly approaching.

Employees have through April 30 to submit their completed Benefit Discount Application (including the Tobac-co-Free Affidavit) to Employee Wellness. Supporting documen-tation of your annual Wellness Physical, a copy of your multiphasic re-sults and Wellness Profile Score Sheet are also due April 30.

Employees completing the following components: multipha-sic and blood pressure screen-ings, Wellness Profile, Annual Wellness Physical with their PCP and the Tobacco Free Affidavit (Benefit Discount Application) by the deadlines and whose screen-ing goals are within acceptable ranges will be eligible to receive the discounted medical premiums beginning July 1.

Employees whose screening goals fall outside the designated ranges will be eligible for the dis-counted medical insurance premi-ums upon completion of targeted

actions including Blues on Call Health Coaching. Employees must be enrolled or have completed the health coaching by April 30. If it is medically inadvisable for the employee to meet the goal,

contact Employee Well-ness for a reasonable alternative to qualify for the program.

Employees who are not on the health plan, but who regis-tered for the Asso-ciate Membership through Highmark,

will be eligible for a $100 health savings card July 1, upon completing the above men-tioned components by April 30.

Screening goals are as follows: fasting glucose – less than 126 or A1C – 6.3 or less; LDL cholesterol – less than 130; and blood pres-sure – less than 140/90.

The multiphasic blood screen-ing registration form, Benefit Dis-count Checklist and Application and more information regarding the Benefit Discount Program are available on MonNet.

Contact Employee Wellness at (304) 285-2122 with any ques-tions regarding the program orhow to qualify.

Benefits Discount program applications due soon

Wouldn’t it be great if we had an easy-to-remember formula for improving both the pa-tient experi-ence and our work en-vironment?

We do have such a formula, and we’ve been rolling it out sys-tem wide in recent weeks.

That formula is known as AIDET, a proven-effective tool for communicating with patients, their families and each other. It was created by the Studer Group, a company dedicated to improv-ing health care.

The acronym AIDET stands for Acknowledge, Introduce, Duration, Explanation and Thank You. By following AIDET, we’ll be more consistent in every patient and customer interaction at Mon Health. It’s not a script but a

guide to effectively communicate. I encourage you to include the five components in your encoun-ters, but make it your own.

You’ll be hearing more about AIDET in staff meetings and on MonNet. A number of depart-ments have been making AIDET training videos, showing the right way and the wrong way to com-municate with customers. Also, an AIDET page has been created on MonNet under “Who We Are,” explaining each letter in the AIDET acronym.

Healthcare institutions that have been using AIDET consis-tently find it to be a valuable tool, especially for organizing patient communication and providing patients with the information and care they expect and deserve. Here at Mon Health, AIDET will certainly keep us on track with our core values: Respect, Excellence and Teamwork.

APRIL30

April 2017 Page 3

SYSTEM In Review

This new section of System In Review is to keep staff updated on Mon Health news. Your department head will provide more detail during staff meetings.

Strategic InitiativesIN ACTION

Each article in this newsletter is followed by a symbol representing the Strategic Initiative to which it relates.Quality& Safety

People& Culture

Growth &Development

Financial Vitality

Integration & Efficiency

For Additional Information... visit MonNet and search for “Board Report.”

Growth &Development

Operating Rooms – Work in the operating rooms (SurgiCare North) continues. Phase III of the project began March 30.

MonKids – Interior renovations were completed in late March. Positive feedback has been received from parents and staff.

Radiation Therapy – Mon General’s Radiation Therapy unit opened to its first patients in late March.

Physician Recruitment – David Seaman, MD, a rheumatologist, will become an employed physician this summer. He will be located in the Mon Health Medical Park multispecialty clinic.

Cardiology – Three cardiologists from WVU Medicine joined Mon Health as employed physicians on March 7. These include Bradford Warden, MD; Wissam Gharib, MD and Robert Hull, MD.

Elkins Heart and Vascular Clinic Relocation – An agreement has been reached with the Randolph County Economic Development Authority to secure land close to Davis Memorial Hospital to build our new heart clinic.

Medical Office Complex - The Mon Health Center for Outpatient Surgery opened for patients on Feb. 20. The center has four operating rooms.

Quality & Safety

Integration &Efficiency

Tele-stroke Service - In its initial two weeks, Mon Health’s tele-stroke service in ourEmergency Department evaluated six patients. Of these, one was administered tPA (stroke clot busting drug) in prompt fashion and demonstrated a positive outcome. The tele-stroke service, which connects Mon Health physicians with the

UPMC Stroke Institute via computer, with two-way video and audio, was initiated in February.

Highmark Quality Blue – Mon General is on track to once again receive the maximum quality incentive payment of 3% in

the Highmark Quality Blue Hospital Pay for Performance program. Each percentage level achievement is worth approximately $800,000. The program sets quality goals in areas such as infection prevention and C-section rates. Meeting goals results inthe incentive payments.

Retirement Plan Record Keeper – The transition to Empower Retirement as Mon Health’s retirement plan record-keeper is in process. The effective date of

the transfer from Met Life to Empower is April 3. Employees have been provided information about the change.

Employee Engagement Survey – A record 84 percent of the Mon Health team took the employee survey in March. This is an improvement over the 79 percent we had in August 2015 and considerably better than the national average of 71 percent. Survey results are expected later this month.

Employee Turnover – Mon Health’s rolling 12 month turnover rate for January was 17.17%, which was up from December’s 16.64%. The goal is set at the national healthcare rate of 14.47%.

People & Culture

April 2017 Page 4

SYSTEM In Review

Custer named new EMSExecutive Director

Things To Know This Month...

1Mon Health’s 42nd Annual Service Awards Reception will be held Thursday, April 27, at the Morgantown Event Center. Invitations were mailed in March.

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Mon HealthCare Equipment & Supplies will be holding an open house at its new location in the West Run Business Park off Point Marion Road from Noon-6 p.m. on Wednesday, April 5. There will be in-store specials, tours, refreshments and giveaways.

The Auxiliary of Mon General Hospital is sponsoring a COACH Bag Bingo on Sunday, April 9, at the Knights of Columbus in Star City. Doors open at Noon and games begin at 2 p.m. Tickets are on sale in the Mon General Gift Shop for $20 each.

Several health observances take place in April. Visit MonNet’s event calendar to view the observances or search for “2017 Calendar” to view the 2017 Health Observances Calendar.

Cardinal Award winner

Congratulations Shelly May, RN, the March Cardinal Nursing Award recipient. May works on 5 South in the Ortho/Surg/Peds Unit. She fills in as a charge nurse and is very respected by her co-workers. According to her nomination, she “goes over and beyond to make sure her patients are safe and well taken care of. She is always compassionate to her patients and co-workers.” The Cardinal Award is presented each month to a nurse who exemplifies the hospital’s service standards.

David J. Custer, aretired Mor-gantownfire officer,was recentlynamedExecutiveDirector ofMon EMS.

“I am coming into this posi-

tion with a fresh new positive start to make Mon EMS a strong viable part of Mon Health,” Custer said. “Our objectives will be the safety of personnel, patient care, commu-nication and teamwork. I can’t do

this all by myself so it will take the complete effort of all employees at Mon EMS to make things happen.”

Custer brings more than 38 years of fire service, EMS experi-ence and education to his new role, including 26 years as a career fire officer. He has worked in emergency response and plan-ning for fire, EMS, rescue, hazard-ous materials, Homeland Security, training and environmental safety and health.

He has a M.S. Degree in Safe-ty and Environmental Manage-ment from West Virginia Univer-sity. He also holds a number of fire, EMT/Paramedic and rescue certifications.

Each day, 22 Americans die for lack of an available organ. Mon Health has partnered with Donate Life West Virginia to help save lives by educating our community about the importance of organ, eye and tissue donation and increasing the number of registered donors.

“As we prepare to watch Avrie start kindergarten next year, our family is so grateful she received the Gift of Life…a moment that would not be possible without her organ donor,” said Avrie’s mom, Melissa. Avrie received a heart

four and a half years ago. By regis-tering today you can save people like Avrie, who have their whole life ahead of them. For more information or to register, visit www.donatelifewv.org. One person has the potential to save eight lives through organ donation and enhance 50 more through cor-nea and tissue donation.

The Center for Organ Recov-ery and Education (CORE) will have a table set up at Mon Gen-eral with information about organ donation later this month.

Empty Bowls

The Village at Heritage Point residents recently helped Brookhaven Elementary students paint ceramic bowls. The bowls and painting supplies were donated by The WOW! Factory. The painted bowls were glazed and fired in a kiln and then donated to Empty Bowls Monongalia for its annual luncheon.

Share the gift of life

Town Hall Meetingswith Darryl Duncan

Learn about the NEW Mon Health Brandingand the results of the Employee EngagementSurvey!

Wednesday, April 26 Lynch/Piribek Room, 6-7 a.m.Mylan Room, 9-10 a.m. and 2:30-3:30 p.m.

Thursday, April 27 Mylan Room, 8-9 a.m. and 10-11 a.m.

Monday, May 1Research Ridge, 8:30-9:30 a.m. and 9:30-10:30 a.m.