SYSCOM (USA) INC. · Design,Procurement, Construction, Operation, Maintenance, DCP, DRP, BCP…...

SYSCOM (USA) INC.

2018 COMPANY PROFILE

2© 2018 SYSCOM (USA) INC. All rights reserved.

Company Profile

Employee120 +

Business Name SYSCOM （（（（USA）））） INC.

CEO Seishi Sato

Incorporation May 24, 1990

Capital $ 3,200,000.00

Stock Holder

Seishi Sato, President & CEO 300 shares

OFFICE

[Headquarter]

New York 1 Exchange Plaza

55 Broadway,11th FloorNew York, NY 10006Tel: 212-797-9131 / Fax: 212-797-9132

[Branch Office]

Los Angeles21081 S. Western Avenue, Suite 240,Torrance, CA 90501Tel: 310-965-4100 / Fax: 310-965-4135

San Francisco/Bay Area1400 Fashion Island Boulevard, Suite 315,San Mateo, CA 94404

Tel: 650-294-2500 / Fax: 650-294-2501

Tokyo, Japan1-6-2 Marunouchi, Chiyodaku, Tokyo 100-0005New Marunouchi Center Building 21st FloorTel: 03-3216-7351 / Fax: 03-3216-7210

Mag, Admin 6％

Sales/SE 24%

Engineering 70%


Sales History (1990 – 2018)In

Mil

lio

n D

oll

ars

2018 Forecast ($26.5M)

0.7

1.6 2.2

3.7 4.4

5.6 5.7

8.0

7.2 7.4

8.6

11.2

10.3 9.8

7.0

13.2

12.0

14.7 14.0

12.0

15.2

17.2

18.6 18.4

20.9

22.5

21.6

23.2

26.5

0.0

5.0

10.0

15.0

20.0

25.0

30.0


Services Provided

Business Solution (ERP/CRM)• ERP System Design & Consultation

• ERP Package Installation & Help Desk• POS System Implementation & Help Desk• Production Scheduling System• IT Policy Creation and Consultation

SI Solution (IT Infrastructure)• Network & Server System Design/Implementation• Server Virtualization / Storage Solution • IT Security System Design & Consultation• Unified Communication

（ Voice / TV Conference / VoIP / Wireless ）

• IT System Relocation / Office & Factory Cabling

IT Customer Service• System Operation & Maintenance

（24/7/365, Maintenance & Support）

• Help Desk Service• PC & Server On-Site / Remote Service • IT Professional Staffing• Emergency Trouble Call Acceptance

Cloud DC Service

• A Variety of IaaS/SaaS Solutions

（VPS/VDI/Bakcup/GroupWare/Mail)

• ERP/Business Operation Application Hosting

• Professional Operation Service

• Cloud Consultation Service

• Cloud System Establishment

• Cloud Operation Service


Business Solution SI Solution

IT Infrastructure Relocation/ Construction

• Relocation Consultation• Cabling • Office & Factory IT

Environmental Establishment Support

Server/Storage System Design & Implementation

Server Virtualization

LAN / WAN Security / VPNDesign & Implementation

Unified CommunicationsDesign & Implementation• IP Phone system • IP TV conference

Customer Support

Onsite or Remote IT Help Desk• Software Update• New Module Addition• Software Configuration• Log Analysis

24/7 On-site System Maintenance Service in Major US Cities

Operational Support

IT Professional Staffing

Cloud Solution

ERP Implementation Consultation・MS DyanmicGP/NAV/AX・ERP Project Management・POS System Linking・Production Scheduling

Internal Compliance / J-SOXConsultation・Documentation・RCM Creation

IT Policy Creation Support・Current System Analysis・New System Plan

Verification・System Audit Consultation

Business Helpdesk・Accounting Helpdesk

VPS (Virtual Private Server)SaaS (Software as a Service) • Mail Hosting

• Groupware

• File Sharing

• Remote Backup Service

• Operational Application

Hosting Service• Web Hosting

• Authentication Server Hosting

Customized VPS-CLOUD Operation Service

Data Center Operating Service

Solution & Service Overview


New York, NY (Tri-state NY, NJ, & CT area)Los Angeles, CA (South California)San Francisco/ Bay Area, CA (North California)Tokyo, Japan

12 ICT partner companies in Japan.3 ICT partner companies in Mexico.1 ICT partner company in Brazil.1 ICT partner company in London, UK

SYSCOM Offices Project Base

**And many others（See on the map）

Florida

Alabama

Utah

North CarolinaDenverArizona

Atlanta, GA

Detroit, MI

Honolulu, HI

Houston, TXSeattle, WA Canada

Chicago, IL

Washington DC

Alaska

Mexico, Brazil other south American countries

Syscom Office Locations / Project Base

Project Implementation in Any US City


Business Solution Dept....

Solution

System Development

Board of Directors CTOSecretaryTreasurerSecretaryTreasurer

Enterprise

NY Field Operation

SI Solution Dept. (Western)

SI Solution Dept. (Eastern)

CEO

Customer Support Center-CSC

SE/System Engineer Group-NSI

Enterprise & SMB Technical Group

Sales/Marketing Sales/Marketing

SE/System Engineer

LA Field Operation

SF/Bay Area Field Operation

Engineering

Customer Relations

clavis(Cloud Service Dept.)

Sales/Marketing

Engineering

Organization

Tokyo Branch Office


Solutions

Offered

Solutions

Offered

SI Solution

Cloud Solution

ERP Solution


ICT Infrastructure Implementation Service

Server Solution

Server Virtualization

Desktop Virtualization

Backup

A Wide Range of Products

Storage Solution

StorageDevices

DR・BCP

Archiving


Network/VoiceSolution

NetworkDevices

Security

Unified Communications


SupportSolution

Troubleshoot/Support Call Center

MonitoringOperation

Help Desk

Outsourcing


Meet the needs of different scales of businesses with a variety of storage lineups

Public/private cloud support using customer’s assets (P2V)

Server/Virtualization/Storage Solution

With engineering skills perfected through our long experience in SI,

we provide new IT infrastructure to our customers


Virtualized Server Client Platform

ServerPlatform

StoragePlatform

Network Platform

BackupPlatform

Thin Client

Server/Virtualization/Storage Lineup

Many other appliance vendors

With years of experience selecting products suited to our customer’s needs, we can offer smooth system implementations


Product Lineup

With SYSCOM’s extensive partner network, we can construct system environments tailored to our customer’s needs.


By unifying various disparate communication methods, our customers can achieve greater operational efficiency and cost reductions.

Unified Communication Methods:

• Voice

• FAX

• E-Mail

• Instant Messenger（IM）

• Teleconference／Video Conference

• Mobile Devices

• Voice Mail

We build effective communications

infrastructure based on unified system design.

Unified Communication

Customer Collaboration

Cisco Unified

Contact Center

Cisco Telepresence

Telepresence

Cisco WebEx

Application

Cisco WebEx

Cisco Jabber

CollaborationApplication

UnifiedCommunication

Call Control Server

IP Phone

Web Address Book

Unified Messaging


SYSCOM offers Advanced Wireless LAN Networks for Offices, Factories and Warehouses.

• Factory/Warehouse, Large Scale & Wide Range Wireless LAN Solution• Dead-Spot Detection and Solution• Fast Roaming in the Entire Area• Self Healing System that Achieves Redundant Coverage of Each Access Point • Wireless Network Security• Centralized Wireless LAN Controller• Full Redundant LAN Environment• Cabling (CAT5e/6, Fiber and Power)

Wireless LAN Solution

WLAN Controller(Wireless Integrated Management Device)

Access Point (AP)- Wi-Fi- IEEE802.11 a/b/g/n

Wireless Devices-Laptop

-Portable Device/ Scanner

-Wireless IP Phone & Other

Wi-Fi Devices

Access Point AP APAP

APAPAP AP

WLAN Controller

Cable Line A

Cable Line A

DetailsWireless Device Icon


New Office Infrastructure/Relocation Project Management

Plan, Design and Implement Establishment / Relocation of Small to Large Scale Offices

• Office Cabling Wiring and Network Design that meets Client’s Requirements

• Carrier / ISP Coordination Scheduling, Turn-up Testing and Reporting

• Vendor Coordination Electronic Outlet Planning & Scheduling

Coordination with Movers and Furniture Vendors

• Documentation (Wiring Map, Project Schedule, etc.)


Field Maintenance Service

Call Acceptance Hours *U.S. Local Time（Except Hawaii）

Weekday 9︓00〜17︓00 / 24/7

Ticket system for tracking customer requests Remote trouble isolation/shooting Onsite trouble shooting Inquiry with HW/SW vendors

/ Replacement parts arrangement Monitoring supported devices, servers

/ Service monitoring Periodical maintenance

We Support Our Clients’ IT System Operation with Flexible Maintenance Plans Ranging from Fixed to Customized

support

Sample Service Menu (Standard)


Customer Support & Flow

お客様

EDGE

Level 1

Level 2

PC / Server

セールス

Clavis

Virtualization / SAN

Network

PBX / Fax

VoIP

Mail & Web

Hosting / Housing

VPS

Cloud Services

提供オペレーション

1. コール受付 5. サービス・リクエスト

2. 契約確認 6. ステータス・チェック

3. ケース・オープン 7. ケース・クローズ

4. ⼀次切り分け

サービス・リクエスト

Business

Solutions

Department

ERP

IT Policy &

Security

インフラサポート

☎ 212-xxx-xxxx

� [email protected]

ERPサポート

☎ 212-xxx-xxxx

� [email protected]

システムエンジニアリング部

コールセンター

サービス・リクエストサービス・リクエスト

Customer Support

Center (CSC)

サービス・リクエストサービス・リクエストサービス・リクエスト

Escalated Support Provided by Dedicated Support Team

Sales Customer

System Engineering Department

Service Request Service Request Service Request

Service RequestService RequestService Request

Call Center

SI SupportTel: 212-xxx-xxxx

[email protected]

ERP SupportTel: 212-xxx-xxxx

[email protected]

Provided Service Trouble Isolation

Cal l Acceptance Service RequestContract Check Status CheckCase Open Case Close


SYSCOM IT Outsourcing Scope

Maintenance

•Troubleshooting

•Monitoring

•OS, Patch, Version Upgrade

•Troubleshooting

•Monitoring

•OS, Patch, Version Upgrade

Management

/Operation

•Network Diagram Update

•Inventory List Update

•IT Management/Operation Support

•Network Diagram Update

•Inventory List Update

•IT Management/Operation Support

Proposal

•Infrastructure Planning ・PRF Support

•Market Trend Research and Validation ・Proposal

•Risk Management ・IT Professional Knowledge

•Infrastructure Planning ・PRF Support

•Market Trend Research and Validation ・Proposal

•Risk Management ・IT Professional Knowledge

Design/

Implementation

•RFP Creation ・Implementation

•Purchasing ・Scheduling

•Project Management

•RFP Creation ・Implementation

•Purchasing ・Scheduling

•Project Management

Vendor

Control

•Carrier Coordination

•Manufacturer Coordination

•Vendor Coordination

•Carrier Coordination

•Manufacturer Coordination

•Vendor Coordination

Outsourcing Service

We Also Cater to our Clients’ Need for IT Personnel Staffing


Service Provided in 4 locations within the US (NY&CA Area)

World-class High Security Environment

Data Center with the largest IX in the US (NY DC）

Variety of Tier 1 ISPs Available at Reasonable Prices

Easily Accessible Disaster Recovery Locations for Customers Located in the Manhattan Area

Service can be offered though collaboration with a Japanese

Carrier or DC

clavis – Cloud Data Center Service

SYSCOM Data Center Service

Providing two sites in EAST/WEST eliminates geographical Network latency.

Cooperating with DC in Japan makes DR, ERP and application access more efficient.


clavis has three Data Center locations within the United States. Because SYSCOM’s

offices are geographically close to each of the three data centers we are able to

provide quick and flexible service in any emergency situations.

North America Data Center Locations

○ SYSCOM (USA) INC. has locations in NY (HQ), LA and SF


Customized Cloud（Data Center SI）

Applying our 24 years of experience in SI operations to our Data Center operations, our customized cloud service provides superior system/network

infrastructure.

〜Features〜

SYSCOM is neither a vendor nor a carrier; we propose the solution best suited to the customer’s needs—no more, no less.

Design, Procurement, Construction, Operation, Maintenance, DCP, DRP, BCP…One-stop Provider for DC Service

By utilizing knowledge and data gathered through post-project maintenance, we are able to propose sensible future expansion options

Easy to start; there is No need to purchase server or prepare server infrastructure Flexible hybrid cloud implementation combined with customer’s IT assets

〜Services Offered〜

○Virtual Hosting ServiceVPS Server Design (Sizing, Product Selection/Procurement),

Environment Establishment（OS Setting, NW Setting, Virtualization Setting）

Database Installation, SSL Setting, etc.

○System Network/Infrastructure InstallationTotal Network Design, Firewall Installation, Router/Switch Setup, Load Balancer Installation

Internet (WWW, DNS, PROXY, etc.), Email Setup, Anti-virus Solution, VPN Implementation

○Operational Installation SupportOperation Design, Monitoring Design, Monitoring Implementation, Backup/Restore System


Cloud Services Offered


Microsoft ERP Package Product Series

Dynamics ERP Series

• Microsoft Dynamics AX (Flagship Product)

• Microsoft Dynamics NAV

• Microsoft Dynamics GP


What is the Dynamics Series︖

Dynamics ERP Packages

For Medium to Large Businesses: Microsoft’s Flagship ERP Package

（Supported with an Extensive Network of Microsoft Partners Developing Industry-Specific Features）

For Small to Medium Businesses（Designed for Businesses Requiring Semi-CustomizedSystems with a Variety of Features）

For Small to Medium Businesses（Simple, “Out of the Box” Solution）

Microsoft Dynamics Advantages

• Ease of use, can be operated intuitively by customers familiar with

Microsoft Windows

• Highly flexible and customizable, with various integration options.

• Multi-Company support

• Multi-Currency and Localization Features


Dynamics ERP Packages

ERP Package Selection Guidelines

Criteria Dynamics AX Dynamics NAV Dynamics GP

Industry Complex/Global Trade,

Manufacturing

Trade, Logistics

CustomerRequirements

Complex Complex Standard

Internal Control Required Required Required

General Ledger

Inventory Management

Manufacturing

Customization Required Partially

Required

Not Required

Other Requires

Customization

Large EU Market

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Has U.S. Specific

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