PowerPoint Presentation

1SysAid IT 8.5Beta Release: January 10, 20122Experience ITSysAid 8.5 enriches and improves the overall ITSM (IT Service Management) experience, focusing on:MobilityFunctionalityEnd-User SatisfactionUser Interface

Let us describe the new experience.

FunctionalityEnd Users User Interface Mobility3End-User PortalSysAid Mobility Takes Another Leap Forward

A facelift with optimization:End users will experience a new End-User Portal interface on their mobile devices

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4Mobile Apps UpgradeEasily Manage Service Requests From Your MobileSignificant upgrade to SysAid Mobile Apps for iPhone, BlackBerry, Android, and Windows Phone 7, including:Enhanced UIAdded key functionalities, such as viewing Messages, viewing End Users, and even the ability to update end-user details

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My DesktopEnable End Users to Connect to Their Office Desktops My Desktop is the newest groundbreaking addition to the End-User Portal, to help the end user on the goFacilitates end users to access their computers from anywhere, using any HTML 5-supported device of their choiceCompletely secure, admins fully manage permissions with full audit capabilities

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Asset Management DashboardSimplify Control of Your Assets Asset Management Dashboard allows you to get a 360 bird's-eye view of your assets, providing easy analysis of the data surrounding your assets

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Asset AvailabilityGet the Whole Picture With Full Asset TrackingFunctionalityEnd Users User Interface Mobility7New Asset Management feature allows you to track your servers' uptime, providing you the abilityto check the percentageof your assets' overall availabilityIncludes a detailed record for every downtime encountered

8MAC & Linux Agent DeploymentGet Even More Accurate Asset ListsExpanded compatibility with automatic deployment of SysAid Agents to Mac and LinuxFunctionalityEnd Users User Interface Mobility

Monitoring Event ManagerImprove Monitoring Capabilities With the New Event ManagerNew Event Manager feature, within the Monitoring module, allows you to better view and manage events in your IT environmentA set of predefined common settings simplifies monitoring for network services and Windows processes

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Updated Password ServicesMaximize the End-User ExperienceNewly implemented interactive logon architecture allows access to the Password Services wizard directly from the end users Windows logon screen.

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Incident Management Priority MatrixStrengthen Your ITIL ExperienceImprove your workflow priorities by using the auto-generated Priority Matrix, which is based on your service requests impact and urgency Fully-compatible with ITIL best practices for Incident Management

Very highHighMediumLowVery lowUrgentHighestVery highHighNormalNormalVery HighVery highHighNormalNormalLowHighHighNormalNormalLowLowNormalNormalNormalLowLowLowLowLowLowLowLowLowImpactUrgencyFunctionalityEnd Users User Interface Mobility11

UI EnhancementsCreate More Simplified and Organized InteractionsNew UI enhancements throughout SysAid, e.g. redesigned SysAid IT Knowledge Base/FAQ that now uses the List and Form structureControl your views with the Hide/Show option for selected fields in SysAid IT lists

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ExtrasFeel the 8.5 Changes EverywhereBuilt-in utility to collect SysAid Server logs in one click, in order to improve efficiency of your support calls to your account managersImproved support for multiple domain environmentsImproved Network DiscoveryAnd moreFunctionalityEnd Users User Interface Mobility13

Summary14

123End-User Portal2Mobile Apps Upgrade3Incident Management Priority Matrix4Asset Management Dashboard5Monitoring Event Manager7Password Services8MAC & Linux Agent Deployment9Send Log Files to SysAid Support11Multiple Domain Support12Improved Network Discovery131My Desktop89457111213Asset Availability66UI Enhancements101015Beta 8.5 Communication ChannelsCommunity: We have a special section designated just for Beta Issues at: http://www.ilient.com/Sysforums/forums/show/111.pageEmail: beta@sysaid.comBeta Phone Line: +1-646-918-8235 Beta Chat:http://www.ilient.com/beta-release-85FunctionalityEnd Users User Interface Mobility

Click here to read the Release Notes and download SysAid 8.5 Beta

Visit us at: www.sysaid.com/IT | http://www.facebook.com/SysAidITThank YouFunctionalityEnd Users User Interface Mobility161616