SYNERGY IN ACTIONRe-Engineering Your StaffFinancial Aid Office

Bridgewater State College

Janice Evans and Cathy Kedski

AGENDA Introduction

BSC Financial Aid Office as it Was

BSC Financial Aid Office as it Is

How to Make it Work

Questions

INTRODUCTION

Constant in Office - Service to Students

Major Change - Support Staff Work Responsibilities

MAJOR CHANGE - Why we did so

For Support Staff

For Students We Serve

For Entire Office

BSC FINANCIAL AID OFFICE - AS IT WAS

Office Set Up Support Staff Responsibilities Location of Support Staff Supervision Communication

ORGANIZATIONAL CHART - AS IT WAS Director

Associate Director

Staff Assistant Assistant Director Staff Associate Office Manager

Clerk III Clerk III Loans Data Input

Clerk II Counter-Veterans

Clerk II Telephone -FAT

Students Peer Counselors

OFFICE SET- UP AS IT WAS

RELATED OFFICE ISSUES

Location

Supervision

Communication

BSC FINANCIAL AID OFFICE - AS IT IS

Revisit problems with former system Main change How new system works Other changes Location Supervision Communication

MAIN CHANGE

Main change = ROTATION SYSTEM

How support staff rotation works

ORGANIZATIONAL CHART - AS IT IS Director

Staff Assistant System Specialist

Associate Director

Staff Associate Assistant Director Assistant Director

Office Manager

Clerk III Clerk III Clerk III Clerk III

Students Peer Counselors

OFFICE SET-UP - AS IT IS

RELATED OFFICE ISSUES

Location

Supervision

Communication

ROTATION - SUMMARY

How to Make it Work

Disadvantages

Advantages

Final Words

ROTATION - HOW TO MAKE IT WORK

Commitment Equity Feedback Flexibility Back-Up Implementation

DISADVANTAGES

Attitudes

Growth

Personalities

No Home

ADVANTAGES

Attitudes

Growth

Personalities

Service

FINAL WORDS

Staff

Students

Office

QUESTIONS?

Financial Aid OfficeBridgewater State College

Janice Evans and Cathy Kedski