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COMPANY PROFILE &CAMPAIGN DETAILS

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COMPANY PROFILEFIRST SYNERGY GLOBAL CENTER PHIL CO

We are a brand new call center based in the heart of the Philippines, Metropolitan Manila and was established last January 2010 with only few accounts started. First Synergy Global Center Phil Co was originally established by an American Investor from USA California and continued by the Operations Director and now creating a big impact in the Business Processing Outsourcing industry. We are expanding in a very short time simply because of the quality of services that we provide and excellent customer service that we give both to our clients and customers. All of our agents are highly motivated to do their job because of the competitive compensation and the great working environment.

Im one of the agents of First Synergy Global Center Phil Co and been here since its started. I can say that the atmosphere working here is excellent and the training and support they give to their agents are exceptional. I can never compare First Synergy to other centers that I worked with. Tracy Morgan

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We only started with 20 English Speaking Agents and now we have 50 English Speaking Agents who are working hard to give excellent service for both outbound and inbound accounts and we can expand our territory up to 100 seats. We are not a big call center but our hearts are as big as veteran and stabled call center in the Philippines.

As a member of BPO we are strictly following procedures that make us competitive when it comes to compensation given to all employees. We also have enough equipments to support the hardware and software requirements. We have the best agents that can speak and communicate well with English Language.

English is our language. Quality is our focus. Success is our goal.

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CAMPAIGN LISTSCURRENT CAMPAIGNS3D Innovative Technology Europe (Norway, Denmark, Sweden and Denmark)Debt SettlementLoan ModificationOnline Survey

PREVIOUS CAMPAIGNSAdvertisingSearch Engine OptimizationAppointment SettingArchitectural Glass (email campaign)Surveillance and Security Camera4

CURRENT CAMPAIGNS AND RECORDINGSCAMPAIGN DETAILS

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3D INNOVATIVE TECHNOLOGYOur product is very simple and straight forward; its a decorator tool that lets the user draw, design and share with others their current or future home in a research or trial phase before making a decision to buy. You can try out the tool right here: www.lovemyhome.dk And on our partner sites: http://www.husohem.se/lovemyhomeOur manufacturing customers have a physical product they want to sell to home owners. What we do to help achieve that goal is to:1. develop the product as a 3D model;2. incorporate that 3D model in a decorator tool on the manufacturing customers website; and3. publish the product on a central portal so that the manufacturers customers can find and evaluate the product before they buy it.

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We offer a fixed price per item integrated into the decorator tool. Here are some links illustrating the solutions created for some of our existing customers: http://www.bolia.com/da-dk/content/denmark/bolia_dk/news/pages/3d-designer.aspx http://www.dyrup.dk/3D%20indretning.aspx Customer pipeline:Our telemarketing campaign comprises three rounds of calls conducted with every potential customer.1. Goal of the first Introduction call: Prospect agrees to evaluate a free sample model of one of their own products Before call:1. Identify new prospect in the manufacturing customer pipeline: (Link) 2. Go to prospects website. Identify product such as furniture, flooring or accessories that could be displayed in the decorator tool on their website.3. Prepare notes on customer. Action after call:o You send the first proposal e-mailo record the date of the first call

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2. Goal of the second follow up (Evaluation) call: Evaluate the 3D sample model and product offering Action after call: You send the offering e-mail with a link to the sample model Win: Prospect replies with a confirmation mail Follow up: You make the final call within 2 days3. Goal of the final Decision call: Customer accepts/declines the product offering Action after call:i. Win = you send the customer request to Aleksandar and the organization will take over processing of the order from thereii. Lose = record the customer as lost in the CRMS, noting the reason.

There are 5 agents calling for this campaign with the rate of $7 USD per hour.Date Started: December 2010Country: Europe Denmark, Norway, Sweden, Germany

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3D INNOVATIVE TECHNOLOGY SAMPLE RECORDINGAgent Name is Tracy Morgan:

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DEBT SETTLEMENTFIRST CAMPAIGNOur debt settlement program is designed to assist individuals who are having trouble making the required payments on their unsecured debts, such as credit cards, personal loans, medical bills, etc. normally this financial difficulty has been caused by any of a variety of factors, such as job loss, medical problems, death in the family or divorce. Depending on your specific situation, debt settlement may be your best option.

The process works within your monthly budget to find an affordable solution for you. Our objective is to negotiate with your creditors on your behalf to obtain mutual agreeable settlements for less than the full amount you currently owe. Success in the program will require you to accumulate funds on a regular monthly basis through a savings program.

The individual nature of your financial situation, the creditors with whom you have done business, the number of your debts, the amount of your debts, the percentage of your secured verses your unsecured debts, your disposable income, and other known and unknown variables will make your case and your results unique.10

DEBT SETTLEMENT QUALIFICATIONS:1) Unsecured debts of minimum $10000.00or more. 2) The Customer should be able to pay1.5%of his total debt amountas a monthly payment or aminimum of $300whichever is higher. 3)Customershould be able to afford the minimum monthly payments. 4) Type of Debts: Credit Cards, Medical Bills, Utility Bills and Personal Loan(Medical Bills, Utility Bills and Personal Loan should be in third party collection) 5) Customer should be aware about his Credit that once he gets enrolled to the program his credit would get effect.6) No Unemployed Customers.7) Customer should be behind or facing hardships.

There are 20 agents calling for this campaign with the rate of $7 USD per hour plus commission.Date Started: January 2010 up to the present.Country: United States of America

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DEBT SETTLEMENT SAMPLE RECORDINGSAgent Name is Shane: click on the box to play and stop

Agent Name is Prince: click on the box to play and stop

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LOAN MODIFICATIONA Loan Modification is a permanent change in one or more of the terms of a Mortgagor's loan, allows the loan to be reinstated, and results in a payment the Mortgagor can afford.

Loan modification mortgage is a process whereby a home owners mortgage is modified and both the lender and homeowner are bound by the new terms of the new mortgage. The most common loan modifications are listed below:1) Lowering the mortgage interest rate.2) Reducing the mortgage principal balance.3) Fixing adjustable interest rates within the mortgage.4) Increasing the loan term throughout the mortgage.5) Forgiveness of payment defaults and fees.

Loan Modification Qualifications:1) Must facing a hardship2) Must be late or behind on payments3) Must be employed or living in a fixed income4) Must have a loan balance of $100k USD

There are 15 agents calling for this campaign with the rate of $7 USD plus commission.Date Started : June 2010 up to the presentCountry : United States of America

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LOAN MODIFICATION SAMPLE RECORDINGSAgent Name is Emmy: click on the box to play and stop

Agent Name is Mark cross selling to Debt Settlement:click on the box to play and stop

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ONLINE SURVEYNew River Leads is offering a call center campaign based on the acquisition of leads. Instead of selling a product or service, this program simply identifies a valid current prospect NEED.

The prospect information including their NEED is posted through the New River web service. Each lead is then called by a New River agent who validates the information and the Need and creates a Lead.Valid leads include:1. Merchant Cash Advance2. Merchant Services3. Website Design and Development4. Search Engine Optimization

New River supplies all outbound calling data so the only responsibility of the call center is to engage and qualify the prospects interest in one or more of these services.When an agent is calling a prospect they are simply asking some questions to identify if the prospect has an interest in getting competitive quotes from several vendors that supply the service they are interested in. There is no obligation and they do not pay for anything unless they decide to do business with the vendor that contacts them.

There are 10 agents calling for this campaign with the rate of $7 USD per hour.Date Started: August 2010 up to the presentCountry: United States of America

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OTHER SERVICESOUTBOUNDHome Based Call CenterData EntryEmail Blast

INBOUNDCredit Card Solutions Australian Telco Order Taking Directory Assistance

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ONLINE SURVEY SAMPLE RECORDINGAgent Name is Jessica:

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CONTACT INFORMATION

Troy JonesOperations Director CEOUS Number: 209-451-5191Phil Number: +639152023449http://synergyglobalcenter.webs.comSkype ID: ecustomerservice1For other services account please email us at synergyglobalcenter@gmail.com for more details.

All inquiries can be made through phone or simply sending us email and we will reply with the details.

Thank you for taking time viewing our company profile and listening to all our sample calls. Our goal is not to impress other people but only to prove that First Synergy Global Center Phil Co is the right choice that you can only make.18