Synergies

• Tourism is everybody’s business

• Inclusion is everybody’s business

Inclusion- The Facts

• NDIS

• Disability Inclusion Act 2014

• s.12 (3) DIA

• July 2017

Newcastle DIAP 2016-2019

• Newcastle DIAP adopted in March 2016

• Work in progress

• Internally focussed - working with all business units of Council

• DIAP as inspiration for projects and initiatives – visitor information and visitor experience

Inspiration for visitor focused initiatives and projects.

5 concepts

Solid Foundations

• Baseline reflection

• Audits & Compliance

• Physical access of key facilities

• Information & Marketing

• Staff/Volunteer training for disability confidence

www.wien.info/en/travel-info/accessible-vienna

Accessibility of product

• What is available and accessible

• Facilities, providers, experiences, precincts

• Build knowledge over time

• Useability vs compliance

• Promote useability and work towards compliance

Inclusion – more than physical access

• Diversity within disability

• Support and access requirements vary – physical, sensory, communication requirements

• Engagement & interpretation

• More than just paths and buildings – shoreline, natural features

Journey Planning

• Residents & Visitors

• Trip planning and route identification

• Understanding what factors influence choice

• Make information available and accessible

www.uralla.nsw.gov.au

Broaden mainstream information

• Opportunities for Local and regional tourism websites

• Accessibility details about facilities, providers, experiences, precincts

• Relevant access information to be collocated and styled

6 Principles which underpin initiatives and projects.

Good access benefits everyone

• Principle of universal design

• Good planning and implementation benefits multiple user groups

• Buildings, events, experiences

Disability Confidence

• Honest and reflective analysis

• Audits and frameworks

• Training, awareness raising

• Continued engagement with people who have lived experience

Demonstrate Leadership

• Own products first

• Useability assessments

• Piloting samples of accessible community & visitor information

• Follow leading examples

www.sydneyoperahouse.com/visit/accessibility_info

Consistency

• Where possible, build upon successful initiatives

• Consistent use of icons or signage can increase inclusion

• Seek expert input where necessary

www.cityofsydney.nsw.gov.au/vision/towards-2030/transport-and-access/liveable-green-network/wayfinding-signage & www.sydneyforall.com

Value Expert Experience • People with lived

experience are experts in barriers and opportunities to inclusion

• Community members provide great insight

• Key agencies and organisations can support breaking down localised barriers

http://havewheelchairwilltravel.net/accessible-newcastle/

Future Focused

• Aspire to be disability confident and a destination of choice

• Aim to realise increased opportunities in employment and volunteering

• Potential for awareness raising and positive profile of people with a disability in our community

www.spinalcord.com/blog/top-10-disability-friendly-cities-to-visit & www.everythinggeraldton.com.au/

Close

• Tourism and Inclusion are everyone’s business

• DIAPs are a tool to use to inform visitor information and experience

• Improve inclusion outcomes in cities and towns across NSW and beyond

Petria Jukes – Community Development Facilitator Newcastle City Council

pjukes@ncc.nsw.gov.au