Symbian.guide.for.Mobile.mail
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For internal use
NSN Mobile E-mail service Mail for Exchange Installation guide Latest up to date version can be found here: https://inside.nokiasiemensnetworks.com/global/MyServices/IT/Email_and_SMS/PersonalMailbox/MobileMail/Pages/MobileMail.aspx
16.11.2011 Version: 1.5
Nokia Siemens Networks NSN CDO IT EUS WpS Smart Devices Mobile E-mail service
2 © Nokia Siemens Networks
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General information • If you would like to start using MfE, your account must be activated for this first. The mobile mail (Mail for
Exchange) for your personal mailbox can be enabled using NSN IT Shop (Workplace IT- > Email-> Mobile Mail->
Enable mobile mail (Mail for Exchange)->ORDER).
• Internet access on mobile device should be configured in advance. If not go back to phone manual and provider information
how to configure Internet access.
• To save company expenses a data rate should be included in your mobile provider plan. Please order an appropriate data
plan before utilizing the service using Voice Service’s tools. Read more from Voice Service’s intra pages.
• Please note that in general data on mobile devices can easily get lost. DO NOT store confidential data (e-mails) on it.
• After the installation of MfE client, security settings for your device will be enforced: phone locks after 60 mins of inactivity
with a lock code of min. 5 characters length. These settings are mandatory and need to be set manually, if enforcement is
not supported on your device.
For error reporting and questions please contact NSN ITService Desk
Initial preparation
If you face any problems during installation process, it is
recommended to reset your mobile device to factory settings. Please
enter code *#7370# on your mobile.
After device has restarted, configure again Internet access and other
general options.
Attention. This action will erase all data on your mobile. Backup
your personal data before (e.g photos, personal contacts,
documents).
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Getting started with Mail for Exchange
There are 2 stages for setting up Mail for Exchange for your first use: 1. Install and start Mail for Exchange on your mobile device.(Newer devices comes with a preinstalled
email client so no need to install).
2. Create and configure a synchronization profile that controls what and when you synchronize
Synchronization updates information on your mobile device, such as e-mail messages, contacts and calendar items, with information on your Mail for Exchange account.
An application called Company Directory is also available when you install Mail for Exchange that allows you to search your company’s Microsoft Exchange server for contact information (phone numbers, e-mail addresses, etc).
Complete list of Mail for Exchange enabled devices:
http://europe.nokia.com/find-products/nokia-for-business/email-and-messaging#fragmentMfECompatibility(Select Compatibility tab)
To check which Symbian platform exists on the device
http://www.forum.nokia.com/Devices/Device_specifications/?filter=all
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MfE client installation guide When using newer Nokia models the e-mail client is preinstalled on the device(eg. E72,E75,etc). For these
devices you do not need to download and install MfE. You may continue directly with configuration of MfE. For
the other devices which needs MfE application to be installed, simply follow the below steps to obtain the
application;
Using Ovi Store application: •Look for the Ovi Store application on your device. It may be pre-installed under Menu or Menu > Application
•If not, please go to Menu > Download! on your device
•Select and install the Ovi Store application by following the instructions provided.
•Once installed, sign in with your account. If you do not already have an Ovi account you can sign up as a new user.
•Go to the Search function and enter ‘Mail for Exchange’
•You will be led directly to the location of the application
•Click to download and install accordingly.
As an alternative, you may also install using web browser on your mobile device;
• open web browser on mobile device and go to http://store.ovi.com/content/5919?clickSource=search
• login with your OVI account (please register if you do not have OVI account)
• choose your device model with Nokia Device Selector
• approve software download with "OK" and follow instructions to install MfE software.
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MfE client configuration guides In order to configure your mobile device to use MfE service, you need to create an MfE profile. Although the interfaces and steps may vary for different types of Nokia models, the following information should be entered to enable NSN MfE service to synchronize your data with NSN Exchange server.
• Email address: (your NSN email address)
• Domain: nsn-intra
• User name: (your NSN network account in NSN-INTRA domain)
• Password: (your password to NSN network account)
• Access point: (preferred access point on your mobile to access Internet)
• Exchange server: sync.nokiasiemensnetworks.com
• Other settings leave default
Detailed configuration guides for different types of Nokia devices can be found in the following links. For each type , a sample Nokia model’s instructions is provided. The screens and the order of the steps may vary, but instructions will be similiar within the same group of devices below.
Type 1(Symbian S60 3rd Edition, Feature Pack 0,1,2 with installed MfE client)
(Nokia E90, Nokia E71, Nokia E70,Nokia E66,Nokia E65,Nokia E63,Nokia E62,Nokia E61i,Nokia E61, Nokia E60, Nokia E51, Nokia E50, Nokia N96, Nokia N95, Nokia N93i, Nokia N85, Nokia N82, Nokia N81, Nokia N80, Nokia N79, Nokia N78, Nokia N77, Nokia N76, Nokia N73, Nokia X5, Nokia 5320, Nokia5730, Nokia6110, Nokia6120c, Nokia6210, Nokia6220c1, Nokia6760 Slide)
Type 2(Symbian S60 3rd Edition, Feature Pack 2 with integrated MfE client)
(Nokia E75, Nokia E72, Nokia E55, Nokia E52, Nokia E5-00, Nokia N86, Nokia C5-00, Nokia6710 Navi, Nokia6730 Classic)
Type 3(Symbian S60 5th Edition)
(Nokia N97 mini, Nokia N97, Nokia X6, Nokia 5800, Nokia5230, Nokia5233, Nokia5235, Nokia5530)
Type 4(Symbian^3, Symbian Anna, Symbian Belle)
(Nokia C7-00, Nokia C6-01, Nokia N8-00, Nokia E7, Nokia E6, and newer Symbian Belle devices)
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For internal use
Configuration guide(Type 1)
Highlight and select “Set up
e-mail” on your home
screen using the NaviKey
Select “Start e-mail setup”
from the menu that appears
Select “Start” to begin
entering the information for
your email account
The setup wizard will need to access the network
in order to complete your configuration. Select
“Yes” to allow the wizard to access the network.
The wizard will take a
moment to establish a
network connection
Select “E-mail”. This screen
will vary depending on what
services are available in your
country. The screen does not
appear in every case.
Enter your email address
and select “OK”.(your NSN
email address like
Enter your email password
and select “OK”. (your
password to NSN
network account)
Your Nokia device comes with support for the Microsoft Exchange email server. If you have already
enabled MfE service for your NSN email account(via IT Shop), follow these steps to configure Mail
for Exchange
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For internal use
Configuration guide(Type 1)
The setup wizard will take
a moment to define your
email settings
Enter the user name that you
normally use when
accessing your Exchange
email. (your NSN network
account in NSN-INTRA
domain)
The setup wizard will
notify you that this
account requires
additional setup. This is
normal when using Mail
for Exchange.
Select “Mail for Exch.”.
Select “OK” Enter the domain that you
normally use when
accessing your Exchange
email.(nsn-intra)
Enter the full name of your
Exchange server.
(sync.nokiasiemensnet
works.com)
Select “Yes” to install the
Mail for Exchange
software
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Configuration guide(Type 1)
Select “Continue”. It will take a moment for
the application to install Wait for installation to
complete
Select “Continue” after
reading the notice.
You can use the Mail for
Exchange settings screen
to change when your
email is synchronized.
Now you can access your
NSN inbox from your
Nokia device. You can
access the Mail for
Exchange settings and
company contact search
through the Mail for
Exchange folder
During first synchronisation NSN security
settings will be pushed to your device, see
the instructions on the slide 16.
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For internal use
Select MfE folder Select Mail for Exchange On Initial sync, delete
items on phone (this will
erase phone content and
sync calendar, email,
contacs and tasks from
Exchange server) If your
contacts are not
previously synchonized
with Outlook, you
should select Keep
items on phone for
contacts. Server wins should
always be the default
setting
Select content to sync
In case of conflict. Specify whether the entries on your mobile device or the entries on the
server prevail if a conflict occurs during synchronization. This may occur when an item has
been changed on both mobile device and Exchange server since the last synchronization.
Note: If an entry is deleted on one side (server or the mobile device) and modified on the
other , the entry is deleted regardless of this setting.
Further configuration settings after the install.
Configuration guide(Type 1)
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For internal use
Configuration guide(Type 2)
Select the option Setup E-
Select the option to add a
Mail for Exchange
account:
The Email setup wizard
will launch,Select the
option to Start:
Enter your email address(NSN email
address), username(NSN network
account in NSN-INTRA domain),
password(password to NSN network
account) and domain(nsn-intra).
Click Next.
Enter in the name of the Exchange
server
(sync.nokiasiemensnetworks.com)
Click Next:
You will be prompted to avoid syncing
mailbox data locally with your PC
once you have configured wireless
synchronization. Click OK to
acknowledge the message
The Mail for Exchange client on these Nokia devices is preinstalled on the device, there is no need to install any
additional software. However you've to launch the E-Mail setup wizard to create a Mail for Exchange Profile.
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Configuration guide(Type 2)
Select which mailbox data
you wish to synchronize
(email will be
synchronized
automatically). Click Next
To edit the settings for the
email account, select the
Settings menu:
The setup is now
complete, your email
will be synchronized
automatically.
After selecting one of the options , you
will be able to change the settings
During first synchronisation NSN security
settings will be pushed to your device, see
the instructions on the slide 16.
12 © Nokia Siemens Networks
For internal use
Configuration guide(Type 3)
Launch the Messaging application from the
main menu:
Open the Settings menu and select Email
Settings:
If no mailbox is defined, you will be prompted to
create one automatically, Select Yes. The Email
Wizard will launch automatically
Start. You will be prompted to sign up for a
Nokia OVI email account:
Select the option to use your own email
address and click OK
Enter your email address(NSN email address)
and click OK
This type of device has the Nokia Mail For Exchange client built in, so
there is no need to download it
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Configuration guide(Type 3)
Enter your password (password to NSN
network account) and click OK. Select Mail For Exchange and click Select:
Start. You will be prompted to sign up for a
Nokia OVI email account:
Enter your email address(NSN email address)
and click OK
You will then be prompted to confirm the installation of the Mail For Exchange software. Select OK
Select the option to use your own email
address and click OK
The application will now be installed. Once complete, the client will automatically connect to the Exchange server and download your email messages:
By default, only email is synchronized. You can now edit the MfE profile and optionally select Contacts, Calendar and Tasks folders.
During first synchronisation NSN security
settings will be pushed to your device, see
the instructions on the slide 16.
14 © Nokia Siemens Networks
For internal use
Configuration guide(Type 4)
This type of device comes with Nokia's Mail for Exchange software built in,
providing push-based bi-directional synchronisation of mail, contacts, calendar and
notes information with NSN Exchange Server
Select Applications
and then Mail
Prompted to create a
new mailbox, select Yes Select Start Enter your NSN email
address & password to
NSN network account)
Select Mail for Exchange as
the type of email account and
then Next
Add your username
(NSN network
account ), and
domain (nsn-intra),
select next
After trying to connect,
will be prompted to enter
in the name of the mail
server
Enter in the name
of the Exchange server
(sync.nokiasiemensnetworks.com)
Select the option to
Accept
Permanently
Select Options
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Configuration guide(Type 4)
Select Yes, then enter
the name of the
Exchange server
Select OK Select the appropriate
folders and select
Next. Your mail and
selected folders will
now be synced with
your device
To edit further settings,
select Options and then
Settings and then Mail
for Exchange
Account information can be
edited, as well as signature
and Out of Office status
information
Under the Advanced
Settings, SSL and
access point
information can be
specified
Under the What to sync
menu, you can specify
how far back into the
past you wish to
synchronise
Under the When you
sync menu, you can
specify
synchronisation
schedule information
Under the
Applications menu
you can edit which
mailbox folders are
synchronised:
During first
synchronisation NSN
security settings will
be pushed to your
device, see the
instructions on the
slide 16.
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For internal use
NSN Security Settings During first synchronisation NSN security settings will be pushed to your device
You are required to change lock code. select Yes
Default lock code is “12345“, if you never changed it select Yes
select Unlock Type in current lock code, not PIN code (default 12345), device answers - lock code expired
Type in new lock code: 5 characters (numbers and letters allowed)
Type in new lock again to verify
Lock code applied
If these security settings are not pushed to your phone (some unsupported Nokia N-Series devices), it is mandatory to
set the phone lock code manually (please refer to the phones manual):
oPhone lock period: 60 minutes
oMinimum password length: 5 characters (numbers and letters allowed)
17 © Nokia Siemens Networks
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Guides & Useful Links
• NSN Mobile E-mail service
• Mobile Devices and Applications Support
• Mobile Devices Documents and Guides
• NSN Messaging Service
• Limited supported Smart phones(BYOD-Bring Your Own Device)
• Mobile Device Security & Recommendations
• MfE Quick Setup Guide for Nokia Symbian^3 devices(N8, C7, etc.)
• MfE Quick Setup Guide for Nokia S60 3.2.3 devices
• Mobile Mail Quick Guide for Android
• Mobile Mail Quick Guide for Apple iOS
• Mobile Mail Quick Guide for Windows Mobile
• Updating Nokia phone’s firmware