Symantec Hosted Services -...

Symantec Hosted Services

Eugenio Correnti / Senior Pre-Sales Consultant EMEA 1

Agenda

• What is SaaS

• The SaaS Shift

• SaaS Key Objections

• Symantec Hosted Services Portfolio

• SaaS as an SLA Insurance service

• Business Continuity service

• Questions & Answers

What is SaaS?

3

What is Software as a Service?

A means of delivering value to a customer without them needing to take responsibility

for specific risks or costs.

• Customer pays for delivery against contractually agreed Service levels

• Also called hosted services or managed services*

• Information Risk insurance service

SaaS history

• ASP (Application Service Provider)

• SaaS (Software as a Service )

• PaaS (Platform as a Service)

• IaaS (Infastructure as a Service)

• SecaaS (Security as a Service)

SaaS basics

• Easy to install

• No technical ability required to administer

• Global infrastructure minimizes latency and guarantees availability

• SLA’s – Latency, Availability, Detection

• Subscription based : pupm (price per user per month)

Understanding Hosted SecurityScanning Email in the Cloud

Understanding Hosted Security Scanning Email in the Cloud

• Procurement

• Deployment

• Testing

• Performance Tuning

• Policy Administration

• Capacity Planning

• High Availability

• Patching

• Upgrades

Management Overhead

Understanding Hosted Security Moving on-site infrastructure into the cloud

Messaging

Web

• Management

• Traffic Shaping

• AV / AS / Content Filtering


• Management



HQ Office Branch Office #1

Branch Office #2…

Messaging

Web





Messaging

Web





IT Admin

Policy Administration

Management Simplified

Issue Costs to your business

Administration + Monitoring Reduces focus on core activities

Capacity Delays at peak times

Resilience Risks of business disruption

Technology obsolescence Repeated capital investment required

Typical software / hardware issues

Issue Reducing the cost to your business

Administration + Monitoring 24/7 operations and support

Capacity Maintained globally at approx 33%

Redundancy 100’s of servers in each cluster

Technology obsolescence Continuous service investment

SaaS solutions

Hosted Total Cost of Ownership

The SaaS shift

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1

2

3

4

5

6

2008 2009 2010 2011 2012

The market is moving strongly towards SaaS

SHS Strategy - Company Confidential 14

Calendar YearsSource: IDC and Symantec analysis

$bn

Estimated Addressable SaaS Market

DLPEncrypt/ERM

Remote Access/Monitoring

Endpt Mngt

Endpt Protect

Backup

Archiving

Web Security

Email Security

CAGR2009-12

31%

21%

30%

26%

30%

45%110%37%

56%

25%

Security

InformationManagement

ITEnablement

% HostedBy 2012

17%

21%

24%

13%

Hosted email security adoption and growth rates

15

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

UK

Den

mar

k

Aus

tralia

Sw

eden

US

A

Sin

gapo

re

Nor

way

Japa

n

Hon

g K

ong

Ger

man

y

Adoption of Hosted Email Security% of Business Email Accounts Protected by SaaS

0%

10%

20%

30%

40%

Annualised Market Growth in Customers(July 2009 to January 2010)

26 .1%

13.7%

8.3%

1.3%

1.1%

0.9%

0.3%

0.3%

42 .3%

Symantec

Google

Microsoft

MX Logic

McAfee

Websense

Trend Micro

Proofpoint

Clearswift

St. Bernard

Other

4.9%

0.9% 5.8%

IDC: Worldwide Messaging Security SaaS Revenue by Vendor

IDC: July 2009Source: Backchannel

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Electricity ≅ SaaS

SaaS key objections

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SaaS key Objections

• Confidentiality

You can read my email / web traffic

• Integrity

You could lose my email

• Availability

What happens if your service breaks?

• Legal / Compliance

Government regulation / internal compliance say that I can’t outsource

• Cost

Confidentiality – You can read my email

Symantec Hosted Services scans email for some of the most security conscious organisations in the world:

• Email can already be read by your administrator, your ISP, the 3rd party’s ISP and the 3rd party’s admin

• The contract contains a Non-Disclosure Agreement (NDR)

• We use the most secure data centres to process email

• All new starter HR processes including background checks are ISO27001 certified

• We have been audited by our biggest customers

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Integrity – You could lose my email

Symantec Hosted Services processes many Billion of email connections each day:

• We thoroughly test all new upgrades before they are released

• We test all Virus signatures before they are deployed

• All servers have mirrored disks

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Availability - Clustering

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Over 100 servers in 3 different locations for every customer

Competitive risks to Businesses

Protection and Control

Cost Containment Staffing

• Keep threats out• Control sensitive data• Enforce compliance

• Do more with less• Quicker time to benefit

• CAPEX v OPEX

• Limited staff, expertise• Innovation vs. managing

infrastructure

SaaS offers the most accurate protection…

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23

Skeptic™

Commercial Scanner

Skeptic™

Commercial Scanners

Traffic Shaping

SMTP Heuristics

User Validation

Legitimate business email

Threats & legitimate business email

Connection Management

Anti-Virus

Anti-Spam

56.9%

1.4%

26.3%

0.03%

4.4%

9.8%

2.3%

0.02%

Source: MessageLabs Intelligence August 2009

Symantec Hosted Services Portfolio

24

Symantec Hosted Services

Hosted Endpoint / Backup services ....

Web

IM

Email

ProtectAntiVirus AntiSpam

AntiVirus AntiSpyware

AntiVirusAntiSpam

Content Image

URL Filtering

Enterprise IM

RecoverSecureControl

Boundary Encryption Policy Based Encryption

Archiving Continuity

SkepticTM

SaaS Governance: Monitoring & Reporting & Audit

•Real time dashboard

•Summary reports

•Audit reports

•Detail reports

•Scheduled reports

•User level granularity

Business Impacts

Email Security Web Security

Protection Controls

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Reduce time cleaning infected machines

Reduced threat of information theft

Increased Productivity

IM Security

Multiple-signature based scanners

Skeptic rules based technology

Industry leading detection SLAs

Blocks, Quarantines, Reports

Decreased Management Overheads

Business Impacts

Email Security Web Security

Compliance Controls

28

Reduce offensive material, productivity

and resource risks

Reduce Administration with a

single portal

Enforce AUP consistently across the

business

IM Security

Create policies to monitor and enforce your AUP

Flexible rule creation based on users, groups, content etc

Customizable actions (Blocking, logging, copying, reporting)

SaaS as an SLA insurance service

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Global finance spam rate

Spam rate April 2010 / Belgium

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88.4%

Virus rate April 2010 / Belgium

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Global finance virus rate 1 in 350.4

Evolving Threat LandscapeWhen you are targeted

• One of the most sophisticated types of attack is one that is targeted directly at your company or your executives

• These are high sophistication, high cost attacks… and they are effective

56 56

45

71

61

49

43 46 46

52

57

107

65

38

46

41 40

31

23

Apr

08

May

08

Jun

08

Jul

08

Aug

08

Sep

08

Oct

08

Nov

08

Dec

08

Jan

09

Feb

09

Mar

09

Apr

09

May

09

Jun

09

Jul

09

Aug

09

Sep

09

Oct

09

40N

ov09

SLA unparalleled accuracy

SLAActual Feb‘10

AntiSpam effectiveness 99% 99.99997%

Spam false positive rate 0.0003% 0.000007%

AntiVirus false positive rate 0.0001% 0.000004%

Email & Web Service

Availability100% 100%

Average Web scanning time 100 ms 48.2 ms

31Billion emailconnections per day in Feb

1 Billion webrequestsper day in Feb

3.0Billion emailsscanned bySkeptic in Feb

4342.3 Million pieces of

Malware captured in Feb 2010

Thousand were captured only by Skeptic

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Supp

ort

Emai

l

Web

Industry Leading Service Level Agreements

AntiVirus Protection 100% protection from known and unknown email viruses

Credit is offered if a client infected by a virus

Virus False Positives 0.0001% FP capture rateCredit is offered if we do not meet this commitment

Spam Capture Rate 99% capture rate (95% for emails containing Asian characters)

Credit is offered if we do not meet this commitment

Spam False Positives 0.0003% FP capture rateCredit is offered if we do not meet this commitment

Latency Average roundtrip time of 100% of email delivered in less than 60 seconds

Credit is offered if latency exceeds 1 minute

Delivery 100% delivery guaranteeClient may terminate if we do not meet this

Service Availability 100% uptimeCredit is offered if availability falls below 100%

Client may terminate if availability falls below 95%

AntiVirus Protection 100% protection against known viruses

Credit is offered if a client infected by a virus

Latency Average scanning time of 100% of web content is within 100 milliseconds

Credit is offered if latency exceeds 100 milliseconds

Service Availability 100% uptimeCredit is offered if availability falls below 100%


Arch

ivin

g Service Availability Guarantee 99.9% uptime for archiving network


Appliance Replacement Guarantee If appliance fails during the warranty period, MessageLabs will repair or replace the appliance within 3 business days at no cost

Technical support / Fault Response critical - 95% calls within 2hrs; major - 85% calls within 4hrs; minor -

75% calls within 8hrsCredit is offered if we do not meet this commitment

Business Continuity as a Service

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How and when will your email fail?

Email failures by cause

Hardware27%

Infrastructure31%

Storage / Database24%

Software14%

Directory4% 75% of email

systems will fail in the next 12 months

EC Activation stats

Clustering, replication, log shipping and Exchange 2007 do not provide total protection

Clusters

Not Protected73%

Hardware27%

Replication

Not Protected42%

Hardware27%

Infrastructure31%

Log shipping

Not Protected18%

Hardware27%

Infrastucture31%

Storage / Database

24%

Availability + Recovery = Protection

Outage

Potential Data Loss

Email Availability ServiceProvide continuous service

during outage

Email RecoveryRestores lost messages since last good backup

Backup Email Restored

RTO= Recovery Time ObjectiveRPO= Recovery Point Objective

Costs of Email Continuity solutions

Hig

h C

ost $

$$Lo

w C

ost $

RTO Minutes 12 Hrs 24 Hrs 48 Hrs 72 Hrs

Email Continuity

Clustering

Replication

Tape

Cloud based Email Continuity service

Key features

• Partial activations – Can turn on for a subset of users• Seamless Outlook integration – For cached mode• Blackberry Support – BES and BIS• Forensically sound recovery – read / unread / deleted etc• Access to Calendar – Read only• Access to address books and personal contacts• Spell checker• Historical email – If required• No firewall configurations needed• Not always on – Better security, no “rogue” emails

Recovery Time Objective < 60 seconds

VisionSingle platform / multi-protocol

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Insight Seminar 41

Our key differentiators…

Insight Seminar

Software-as-a-Service Strategy

< 5%Annual

customer churn rate

14data centers infour continents

24 x 7 x 365global support

coverage HighNet Promoter

Scores

The risk of a malware infection for a 3,000 employee enterprise per annum200

new viruses stopped each day that are missed by conventional scanners

Best Alternative SaaS AV Product

70%

MessageLabs

<1%Source : AVTest.org

CustomerService

IntegratedArchitecture

Accuracy

42

Thank you!

Copyright © 2010 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.

This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.

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