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  • Symantec Hosted Services

    Eugenio Correnti / Senior Pre-Sales Consultant EMEA 1

  • Agenda

    • What is SaaS

    • The SaaS Shift

    • SaaS Key Objections

    • Symantec Hosted Services Portfolio

    • SaaS as an SLA Insurance service

    • Business Continuity service

    • Questions & Answers

  • What is SaaS?

    3

  • What is Software as a Service?

    A means of delivering value to a customer without them needing to take responsibility

    for specific risks or costs.

    • Customer pays for delivery against contractually agreed Service levels

    • Also called hosted services or managed services*

    • Information Risk insurance service

  • SaaS history

    • ASP (Application Service Provider)

    • SaaS (Software as a Service )

    • PaaS (Platform as a Service)

    • IaaS (Infastructure as a Service)

    • SecaaS (Security as a Service)

  • SaaS basics

    • Easy to install

    • No technical ability required to administer

    • Global infrastructure minimizes latency and guarantees availability

    • SLA’s – Latency, Availability, Detection

    • Subscription based : pupm (price per user per month)

  • Understanding Hosted Security Scanning Email in the Cloud

  • Understanding Hosted Security Scanning Email in the Cloud

  • • Procurement

    • Deployment

    • Testing

    • Performance Tuning

    • Policy Administration

    • Capacity Planning

    • High Availability

    • Patching

    • Upgrades

    Management Overhead

    Understanding Hosted Security Moving on-site infrastructure into the cloud

    Messaging

    Web

    • Management

    • Traffic Shaping

    • AV / AS / Content Filtering

    • High Availability

    • Management

    • AV / AS / Content Filtering

    • High Availability

    HQ Office Branch Office #1

    Branch Office #2…

    Messaging

    Web

    • AV / AS / Content Filtering

    • High Availability

    • AV / AS / Content Filtering

    • High Availability

    Messaging

    Web

    • AV / AS / Content Filtering

    • High Availability

    • AV / AS / Content Filtering

    • High Availability

    IT Admin

    Policy Administration

    Management Simplified

  • Issue Costs to your business

    Administration + Monitoring Reduces focus on core activities

    Capacity Delays at peak times

    Resilience Risks of business disruption

    Technology obsolescence Repeated capital investment required

    Typical software / hardware issues

  • Issue Reducing the cost to your business

    Administration + Monitoring 24/7 operations and support

    Capacity Maintained globally at approx 33%

    Redundancy 100’s of servers in each cluster

    Technology obsolescence Continuous service investment

    SaaS solutions

  • Hosted Total Cost of Ownership

  • The SaaS shift

    13

  • 1

    2

    3

    4

    5

    6

    2008 2009 2010 2011 2012

    The market is moving strongly towards SaaS

    SHS Strategy - Company Confidential 14

    Calendar Years Source: IDC and Symantec analysis

    $bn

    Estimated Addressable SaaS Market

    DLP Encrypt/ERM

    Remote Access /Monitoring

    Endpt Mngt

    Endpt Protect

    Backup

    Archiving

    Web Security

    Email Security

    CAGR 2009-12

    31%

    21%

    30%

    26%

    30%

    45% 110% 37%

    56%

    25%

    Security

    Information Management

    IT Enablement

    % Hosted By 2012

    17%

    21%

    24%

    13%

  • Hosted email security adoption and growth rates

    15

    0%

    5%

    10%

    15%

    20%

    25%

    30%

    35%

    40%

    45%

    50%

    U K

    D en

    m ar

    k

    A us

    tra lia

    S w

    ed en

    U S

    A

    S in

    ga po

    re

    N or

    w ay

    Ja pa

    n

    H on

    g K

    on g

    G er

    m an

    y

    Adoption of Hosted Email Security % of Business Email Accounts Protected by SaaS

    0%

    10%

    20%

    30%

    40%

    Annualised Market Growth in Customers (July 2009 to January 2010)

    26 .1%

    13.7%

    8.3%

    1.3%

    1.1%

    0.9%

    0.3%

    0.3%

    42 .3%

    Symantec

    Google

    Microsoft

    MX Logic

    McAfee

    Websense

    Trend Micro

    Proofpoint

    Clearswift

    St. Bernard

    Other

    4.9%

    0.9% 5.8%

    IDC: Worldwide Messaging Security SaaS Revenue by Vendor

    IDC: July 2009 Source: Backchannel

  • 16

    Electricity ≅ SaaS

  • SaaS key objections

    17

  • SaaS key Objections

    • Confidentiality

    You can read my email / web traffic

    • Integrity

    You could lose my email

    • Availability

    What happens if your service breaks?

    • Legal / Compliance

    Government regulation / internal compliance say that I can’t outsource

    • Cost

  • Confidentiality – You can read my email

    Symantec Hosted Services scans email for some of the most security conscious organisations in the world:

    • Email can already be read by your administrator, your ISP, the 3rd party’s ISP and the 3rd party’s admin

    • The contract contains a Non-Disclosure Agreement (NDR)

    • We use the most secure data centres to process email

    • All new starter HR processes including background checks are ISO27001 certified

    • We have been audited by our biggest customers

    19

  • Integrity – You could lose my email

    Symantec Hosted Services processes many Billion of email connections each day:

    • We thoroughly test all new upgrades before they are released

    • We test all Virus signatures before they are deployed

    • All servers have mirrored disks

    20

  • Availability - Clustering

    21

    Over 100 servers in 3 different locations for every customer

  • Competitive risks to Businesses

    Protection and Control

    Cost Containment Staffing

    • Keep threats out • Control sensitive data • Enforce compliance

    • Do more with less • Quicker time to benefit

    • CAPEX v OPEX

    • Limited staff, expertise • Innovation vs. managing

    infrastructure

  • SaaS offers the most accurate protection…

    23

    23

    Skeptic™

    Commercial Scanner

    Skeptic™

    Commercial Scanners

    Traffic Shaping

    SMTP Heuristics

    User Validation

    Legitimate business email

    Threats & legitimate business email

    Connection Management

    Anti-Virus

    Anti-Spam

    56.9%

    1.4%

    26.3%

    0.03%

    4.4%

    9.8%

    2.3%

    0.02%

    Source: MessageLabs Intelligence August 2009

  • Symantec Hosted Services Portfolio

    24

  • Symantec Hosted Services

    Hosted Endpoint / Backup services ....

    Web

    IM

    Email

    Protect AntiVirus AntiSpam

    AntiVirus AntiSpyware

    AntiVirus AntiSpam

    Content Image

    URL Filtering

    Enterprise IM

    RecoverSecureControl

    Boundary Encryption Policy Based Encryption

    Archiving Continuity

    SkepticTM

  • SaaS Governance: Monitoring & Reporting & Audit

    •Real time dashboard

    •Summary reports

    •Audit reports

    •Detail reports

    •Scheduled reports

    •User level granularity

  • Business Impacts

    Email Security Web Security

    Protection Controls

    2 7

    Reduce time cleaning infected machines

    Reduced threat of information theft

    Increased Productivity

    IM Security

    Multiple-signature based scanners

    Skeptic rules based technology

    Industry leading detection SLAs

    Blocks, Quarantines, Reports

    Decreased Management Overheads

  • Business Impacts

    Email Security Web Security

    Compliance Controls

    2 8

    Reduce offensive material, productivity

    and resource risks

    Reduce Administration with a

    single portal

    Enforce AUP consistently across the

    business

    IM Security

    Create policies to monitor and enforce your AUP

    Flexible rule creation based on users, groups, content etc

    Customizable actions (Blocking, logging, copying, reporting)

  • SaaS as an SLA insurance service

    29

  • Global finance spam rate

    Spam rate April 2010 / Belgium

    30

    88.4%

  • Virus rate April 2010 / Belgium

    31

    Global finance vi