Symantec BCS Presentation

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Symantec Business Critical Services Premier Securing Greater Value 1 ©2014 Symantec Corporation. All rights reserved.

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Transcript of Symantec BCS Presentation

Page 1: Symantec BCS Presentation

Symantec Business Critical Services Premier

Securing Greater Value

1©2014 Symantec Corporation. All rights reserved.

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A proactive service delivery model

Symantec Business Critical Services Premier includes:

Simplify support, maximize return, and protect your infrastructure.

Symantec Business Critical Services Premier 2

A named servicesexpert designatedfor your business

Rapid responseissue resolution

Proactive planning and risk management

Included accessto Symantectechnical education

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Gain a champion inside Symantec• Get expert proactive help from your Business

Critical Account Manager (BCAM) who understands your business needs.

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• Acts as a single point of contact for your critical cases• Customizes Support Services to fit your business needs• Coordinates more seamless software upgrades and migrations• Helps organize staff training/education through Symantec

Education Services• Acts as a trusted advisor to help you succeed

IMPA

CT1

Simplify, Maximize, Protect

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Speed issue resolution with priority access to experienced technicians• If it breaks, we fix it. Your issues get priority treatment.• Only highly experienced technicians are assigned to

resolve your issues—onsite if necessary.• BCAM oversight helps you get the best Symantec has to offer• Post-issue, you’ll have case history reports, root cause analysis, and

post-mortem analysis for continual improvement

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• Reduces risk• Mitigates the impact of failure• Improves stability and reliabilityIMPA

CT2

Simplify, Maximize, Protect

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Win with proactive planning and management• A Business Critical Engineer (BCE) works with you to

optimize your Symantec environment to suit your business needs.

• Support extensions for select product families give you more time to plan.

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• Helps minimize downtime by identifying potential issues before they impact performance

• Use each product feature fully to get the most value from your software investment

IMPA

CT3

Simplify, Maximize, Protect

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Maximize staff effectiveness with Symantec Education Services• Empower your staff to fully utilize product

features and capabilities.• Instructor-led trainings and online courses will

help your staff get the most from their Symantec technology.

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IMPA

CT

• Less human error• Increased productivity• Fuller, more efficient use of technology• Reduction of staff knowledge gaps that hamper efficiency

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Simplify, Maximize, Protect

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Symantec Business Critical ServicesPremier

MaximizeGet proactive help from

highly experienced technicians who help you

maximize the value of your technology investment.

SimplifyA single point of contact

who acts as your champion within Symantec.

ProtectWith rapid issue resolution

and access to technical education for your staff,

you’ll minimize downtime.

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SimplicityA named services expert to help you manage your support experience.

SpeedRapid, priority response by product experts, onsite if necessary.

StabilityExperienced technicians to help you tune your Symantectechnology.

KnowledgeAccess to instructor-led training and a vast library of online courses.

PeaceExperts working with you to help prevent issues—and there to help if they occur.

ValueProduct features optimally utilized to get the most from your technology investment.

Business CriticalServicesPremierA rigorous, proactiveservice offeringfor the large enterprise

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Symantec Business Critical Services 9

Secure greater value with Symantec Business

Critical Services Premier