Sydney Rogers Resume 2015
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Sydney Rogers 10007 N Connechusett Rd Phone: (813) 373-6789 Tampa, FL 33617 E-mail: [email protected] CUSTOMER SERVICE REPRESENTATIVE Self-directed and accomplished CSR with 5+ years of experience providing top- quality service in the Customer Service industry, adept at utilizing my service professionalism in any industry. Ability to handle transactions with customers, in-person and over the phone with a polished, professional and friendly demeanor. Excellent communication and problem solving skills. Dedicated to achieving customer satisfaction as well as meeting or exceeding company expectations. Ability to quickly establish rapport with clients and build positive, cohesive relationships with co-workers and management. Comfortable at working in fast paced environments and competent at multi-tasking. Energetic and enthusiastic self-starter. Ready to take on new opportunities and challenges. WORK EXPERIENCE APAC Customer Services Inc. (Universal Agent) 08/2011 - 08/2013 Answered inbound calls Process supply orders Troubleshoot minor technical issues Process damaged goods Managed UPS accounts Data entry/Customer relations The Best Western Hotel & Conference Center (Guest Services Manager) 04/2009 - 08/2011 Processed reservations Conference room coordinator Night auditor/ Credit card reports Cashier/ Housekeeping Receptionist/ Customer relations Breakfast Supply and inventory
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Transcript of Sydney Rogers Resume 2015
Sydney Rogers10007 N Connechusett Rd Phone: (813) 373-6789Tampa, FL 33617 E-mail: [email protected] CUSTOMER SERVICE REPRESENTATIVE Self-directed and accomplished CSR with 5+ years of experience providing top-quality service in theCustomer Service industry, adept at utilizing my service professionalism in any industry. Ability to handle transactions with customers, in-person and over the phone with a polished, professional and friendly demeanor. Excellent communication and problem solving skills. Dedicated to achieving customer satisfaction as well as meeting or exceeding company expectations. Ability to quickly establish rapport with clients and build positive, cohesive relationships with co-workers and management. Comfortable at working in fast paced environments and competent at multi-tasking. Energetic and enthusiastic self-starter. Ready to take on new opportunities and challenges. WORK EXPERIENCE APAC Customer Services Inc. (Universal Agent) 08/2011 - 08/2013Answered inbound calls Process supply ordersTroubleshoot minor technical issues Process damaged goodsManaged UPS accounts Data entry/Customer relations
The Best Western Hotel & Conference Center (Guest Services Manager) 04/2009 - 08/2011Processed reservations Conference room coordinatorNight auditor/ Credit card reports Cashier/ HousekeepingReceptionist/ Customer relations Breakfast Supply and inventory
Church's Chicken (Assistant Closing Manager) 06/2008 - 02/2009Drive thru rep/ Customer relations Answered inbound calls to storeCashier/ Food prep Closing drawers/ Janitorial dutiesBalanced credit card batches
Skate land of Brandon (Ticket Sales) 02/2007 - 11/2007Ticket sales Concession stand operatorFloor Referee Skate distributorFood prep/ Cook Janitorial duties CORE SKILLS Client relationship building Clear & concise communication skillsGoal oriented & punctual Analytical & critical thinkerMediation & problem-solving Self- starter & team playerTeam building & training Client loyalty & retention Employee empowerment Reliable & dependable
EDUCATION Hillsborough Community College 06/2010 - 07/2011
(Some course work completed)C. Leon King High School Graduate of 2009(High school Diploma)
REFERNCES AVAILABLE UPON REQ.
