Switched Services Ordering Error Handling · 2019-05-08 · Switched Services Ordering – Error...

Switched Services Ordering – Error Handling

Switched Error Codes & Messages

The following table lists the error messages for Switched Single Order Entry and Switched Batch Ordering.

Code Message Int/

Ext/ Both

associated_ column_

nm

Corrective Action Respon-sible Party

Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

0 Valid record E Confirmation

message

Cust/AM A

1 ANI

Processed

E WTN Order was loaded

successfully to

Carrier billing system

Cust/AM A

2 PAC Digits

For VPAC IS

'##'

E PAC_DIGI

TS_NO

Informational, the

message will indicate

the correct digits for

the requested

Verified PAC Index.

Customer A

3 BTN Is

Associated

With NPA

Split

E BTN Informational Customer R

4 WTN Is

Associated

With NPA

Split

E WTN Informational Customer R

5 Ring-To Is

Associated

With NPA

Split

E BTN Informational Customer R

6 Please

Submit Your

Detailed Area

Of Service

Request

B CLASS_O

F_SERV_

CD

Please send in a

Service Option Form

for this request

Customer A

7 8XX Is

International

B WTN 8XX service option

form - list countries

needed for

origination.

Cust/AM A

8 WTN Is

Activated

E WTN ANI was inactive

status, reactivated

component

Customer A

9 Card

Processed

E Travel Card Order

was processed

Customer A

Continued on next page

Switched Services Ordering – Error Handling, Continued

Switched Error Codes & Messages (continued)

Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

10 One Randomly

Generated

Card

E Informational Customer A

11 Number Of

Cards

Randomly

Generated

E Card Order was

processed

Customer A

12 8XX

Processed

E WTN Order was loaded

successfully to

Carrier billing system

Customer A

13 8XX Is

Activated

E WTN 8XX was inactive

status, but has now

been successfully

reactivated

Customer A

14 8XX Is

Transferred

E WTN 8XX was moved to

your account

Customer A

15 Process

Failure

E These are rejects that

may be informational

or your AM is

responsible for - refer

to the .FIX file in your

results directory to see

the corrective actions

taken if you submitted

a GBUS file. If you

did Single Order

Entry please make

note of the reject in

the results box and

work with your AM.

Cust/AM R

16 8XX Is

Changed

E The 8XX has been

changed

(informational)

Customer A

17 8XX Is

Disconnected

– Number

will be

released to

“spare” in

120 days

E The 8xx has been

disconnected

(informational)

Customer A




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

18 8XX Is

Unblocked

E The 8XX has been

unblocked

(informational)

Customer A

19 8XX Is

Blocked –

Bill Effective

End Date

Applied

E The 8XX has been

blocked

(informational)

Customer A

20 8XX

PAC/VPAC

Feature

Request

B This message is

reserved for a future

release

Future A

21 Carrier Does

not Offer

IntraLATA

PIC.

IntraLATA

PIC Not

Processed

E INTRALAT

A_PIC_IND You have requested

IntraLATA services;

however Carrier is not

authorized to

provision IntraLATA

with the Local Service

Provider at this time.

Please contact your

AM for assistance.

IntraLATA may be

available; however it

will require a Radis

TT for review.

Customer R

22 ANI has been

activated

E Confirmation

message

A

23 ANI added E Confirmation

message

A

24 ANI has been

changed

E The ANI has been

changed

(Informational/Confir

mation)

A

25 ANI has been

blocked

E The ANI has been

blocked


mation)

A

26 ANI has been

unblocked

E The ANI has been

unblocked

(Informational/

Confirmation)

A




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

27 Cellular ANI

added to

account.

Carrier

unable to

process PIC

E ANI has been added

to account, however

Carrier will not

process the PIC. You

must contact the Cell

phone company to

complete PIC.

A

28 Card

successfully

blocked

E The Card has been

blocked


mation)

A

29 Card

successfully

deactivated

E Confirmation

message

A

30 Card

successfully

unblocked

E The Card has been

unblocked


mation)

A

31 ANI has been

resubmitted

E Confirmation

message

A

32 Carrier will

not process

PIC

E Error in the CARE field

in file format. Please

contact your AM.

R

33 Pending receipt

of Carrier

Service Options

form.

B Please forward

Service Option Form

to your AM.

A

34 Carrier will

process PIC

in 7 days

unless

confirmed by

LEC.

E Informational

message for the self-

PIC option.

A

35 CIC not

available –

PIC sent 432

B A

36 Resp Org Id

Changed

E A

37 Resp Org Id

has changed

E RESP_ORG

_ID A




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

38 Pending

manual order

for PAC

request

B R

50 Load Error B These rejects are your

AM’s responsibility -

refer to the .FIX file in

your results directory

to see the corrective

actions taken.

Whl Prov.

Support

R

81 Pending

Carrier service

option form

B AREA_OF_

SERV_CD Please forward

Service Option Form

to your AM.

A

82 Attempt to

switch ANI

from both inter

& intra PIC to

only one

E INTERLAT

A_PIC_IND Please contact your

AM for assistance.

R

100 ANI Not

Created Due

To Error

B WTN These rejects are your





actions taken if you

submitted a GBUS file.

If you did SOE you

will see this in the

results box and your

AM will pull a report

to work the reject.

Whl Prov.

Support

R

101 ANI Not Sent

To CARE

Due To Error







submitted a GBUS

file. If you did SOE

you will see this in the



to work the reject.

Whl Prov.

Support

R




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

102 Component

Not Processed







submitted a GBUS





to work the reject.

Whl Prov.

Support

R

103 Card Not

Created Due

To Error







submitted a GBUS





to work the reject.

Whl Prov.

Support

R

104 Service

Already

Disconnected

E WTN Action Order for Disc

already complete

Customer R

105 Card

Reconnected

E REQSD_C

ARD_NO

Card has been

reactivated as

requested

Customer A




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

106 ANI not

processed due

to Error







submitted a GBUS





to work the reject.

R

107 Nothing to

Change on

Record

E Information given is

the same as existing

profile.

R

200 Invalid

Service Type

on Record

E CMP_GRO

UP_CD

AN, IW field is blank

for Travel Card

Customer X R

201 No Action

Code On

Record

E ACTION_

CD

Missing A=Add,

B=Blk, C=Chg,

D=Disc, R=Resub,

U=Ublk

Customer X R

202 Invalid

Action Code

On Record

E ACTION_

CD

Check Code A=Add,

B=Blk, C=Chg,

D=Disc, R=Resub,

U=Ublk

Customer X R

203 No Customer

Account ID

On Record

E CUSTOM

ER_ACCT

_ID

Cus Acct is your

Carrier customer

Acct ID

Customer X R

204 Invalid

Customer

Account ID

On Record

E CUSTOM

ER_ACCT

_ID

Contact your AM if

you do not know

your Acct ID

Customer X R

205 Invalid

Product

Account ID

On Record

E PRODUCT

_ACCOUN

T_ID

Product Acct ID is

associated with

Customer Acct ID.

Contact AM if you

do not know your

Product Acct ID

Customer X R




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

206 Invalid VPAC

index number

E VPAC_IN

DEX_NO

Index block you

submitted is not valid

Customer X X R

207 Invalid PAC

Digits

E PAC_DIGI

TS_NO

PAC Digits are 2-9,

please verify

Customer X X R

208 No Primary

Name On

Record

E PRIMARY

_NAME

Primary Name is a

required field, please

enter a primary name

Customer X X R

209 No LOA Date

On Record

E LOA_DATE LOA date is required

field, please enter a

valid LOA date

Customer X R

210 Invalid LOA

Date Format

E LOA_DATE The valid format for

LOA date in Control

Center is MMDD

YYYY. For the

Batch Formatter it is

MMDDYYYY, and

for a GBUS file it is

YYYYMMDD

Customer X X R

211 LOA Date

Too Old

E LOA_DATE The LOA you have

provided is too old.

For an 8XX, the LOA

Date must be within

30 days. Please get a

current LOA from the

end user and resend

this record with the

current LOA date. For

an ANI the LOA Date

must be within 90

days. Please submit

the updated LOA Date

in Control Center.

Customer X X R

212 No BTN On

Record

E BTN BTN field is

required, please enter

a BTN for your WTN

Customer X R

213 Invalid BTN

format

E BTN Please verify the

BTN

Customer X X R

214 No Submit

Date on

Record

E Submit_Dt Please enter the date

the file was submitted

in this field.

Customer X R




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

215 Invalid

Cellular

Indicator

E CELLULA

R_IND

The available options

are Y=Yes, N=No

Customer X R

216 Not a cellular

WTN and

cannot be

processed as

submitted.

E CELLULA

R_IND

NPA/NXX is

cellular, the cell

indicator must be "Y"

Customer X R

217 Unable To

Process PIC

Request.

Please Specify

ANI TYPE.

E ANI_TYP

E_CD

Customer Type

identifies: Residential

= R, Business = B

Customer X R

218 Invalid

Customer

Type On

Record

E ANI_TYP

E_CD


are R = Residential,

B = Business

Customer X R

219 No WTN On

Record

E WTN WTN field is

required, please enter

a 10 digit number

Customer X R

220 Invalid WTN

Format

E WTN The WTN is not a

valid NPA/NXX

Customer X X R

221 Invalid NPA-

NXX

Combination

E WTN The WTN is not a

valid NPA/NXX

Customer X X R

222 Equal Access

not Available

for WTN

B WTN Please verify the

ANI's NPA/NXX for

FGD

Cust/AM R

223 ANI Transfer E WTN ANI was moved to

your Cust Acct.

Customer A

224 This WTN

Already

Exists On

Your

Account

E WTN The ANI you want to

add already exists on

your account

Customer R

225 This WTN

Does Not

Exist On

Your

Account

E WTN Check action code,

you are trying to

change a component

not on your account

Customer R




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

226 Invalid Area

Of Service

On Record

E AREA_OF_

SERV_CD Please verify that you

had entered a valid

AOS

Customer X R

227 Invalid Class

Of Service

On Record

E CLASS_O

F_SERV_

CD

Please verify that you

had entered a valid

COS

Customer X R

228 Invalid 9XX

Class Of

Service With

Area Of

Service

E CLASS_O

F_SERV_

CD

Please verify your

AOS/COS combo

Customer X R

229 No Carrier To

Be Resp Org

On Record

E CenturyLin

k_TO_BE_

RESP_OR

G_IND

Enter Y=Yes, N=No

for Carrier to provide

Resp Org

Customer X R

230 Invalid

Carrier To Be

Resp Org On

Record

E CenturyLin

k_TO_BE_

RESP_OR

G_IND


are Y=Yes, N=No

Customer X R

231 No Resp Org

ID On Record

E RESP_OR

G_ID

Please verify that you

have entered a valid

Resp Org Code

Customer X R

232 Invalid Resp

Org ID On

Record

E RESP_OR

G_ID

This field must

contain the current

Resp Org ID

Customer X R

233 No Ring-To

On Record

E BTN Please enter a ring-to

number for this 8XX

Customer X R

234 Invalid Ring-

To On

Record

E BTN Please enter a valid

ring-to number for

this 8XX

Customer X X R

235 Invalid

BTN/Ring-To

NPA-NXX

Combination

E BTN Please verify the

NPA/NXX of your

ring-to #.

Customer X X R

236 No 8XX

Number On

Record

E WTN Please enter an 8XX

number in the (BTN)

field

Customer X R

237 Invalid 8XX

On Record

E WTN Please verify the

8XX number

Customer X X R

238 Invalid 8XX

NPA-NXX

Combination


8XX number

Customer X X R




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

239 Number Is

Not Reserved

B WTN 8XX number must be

reserved before order

is processed

Cust/AM X R

240 8XX Transfer E WTN The 8XX number

was transferred to

your account.

Cust/AM A

241 This 8XX

Already

Exists On

Your

Account

E WTN The 8XX you want to

add already exists on

your account.

Customer R

242 Invalid

Termination

Method

E Term method will

default to switched, if

value is other it will

reject

Customer X R

243 Alphanumeri

c Random

Amount For

Card On

Record

E You have entered an

invalid alphanumeric

character

Customer X R

244 The

submitted

Travel Card

Code is not

available

E WTN The requested card is

not available.

Customer R

245 Cannot Have

> 15 PINs Per

Card Number

B WTN R

246 Card Number

Cannot Have

Leading Zero

E WTN Security rule, Card

number can't start

with a "0"

Customer X X R

247 Record

Invalid card

has more than

4 same values

in a row

E WTN Security rule, you

can't have >4

identical numbers in

a row

Customer X X R




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

248 Record Invalid

card has more

than 5

consecutive

values in a row

E WTN Security rule, you

can't have >5

consecutive numbers

in a row

Customer X X R

249 Card Pin Has

Leading Zero

REQSD_C

ARD_NO

Security rule, Card

number can't start

with a "0"

X X R

250 Cannot

Change or

Resubmit a

Card.

E ACTION_

CD

You have requested

to change a Travel

Card Code. Travel

Card Codes cannot be

changed. Please

request a new card or

contact your

Provisioning Support

Representative.

R

251 Please Specify

Random OR

Specific Card

Number - Not

Both

E You can only request

a specific OR random

code per record in the

file, not both.

Customer X R

252 Unable to

process.

Please submit

with preferred

Access

Number

E The access number

was not entered for

your travel card.

Customer X X R

253 Invalid Class

Of Service

For

International

E Please verify your

AOS/COS

Customer X R

254 Invalid

Access

Number

E ACCESS_

NUMBER

You have entered an

invalid access # for

your Travel Card

Customer X X R

255 Invalid

Service Type

And Access #

Combo

E ACCESS_

NUMBER

You have entered an

invalid access # for

your Travel Card

Customer X R




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

256 Invalid

NPA/NXX or

NPA/NXX

Split Error

E ANI is involved in an

area code split, please

check NPA/NXX

Customer R

257 Please

Specify Card

Number Or

Random

Quantity

E If you do not specify a

cmp_group_cd in the

file format, you MUST

specify either a random

quantity or specific

code (you have received

this error since neither

field has been

populated).

X R

258 Oracle Error B These rejects are your






submitted a GBUS





to work the reject.

R

259 Please submit

a valid 14

digit Travel

Card Code

E Please verify all of

the card info. entered

Customer X R

260 Card Exists

On Another's

Account

E The card you

requested already

exists on another

Carrier account

R

261 No PAC

Digits Found

For VPAC

E VPAC_IN

DEX_NO

Please enter the PAC

digits for this PAC

code

Customer X R




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

262 8XX Profile

Is Not

Created

B These are rejects your

AM is responsible for

- refer to the .FIX file

in your results

directory to see the

corrective actions

taken.

Whl Prov.

Support

R

263 WTN and

BTN do not

have the same

NPA or LEC

(LNP)

B WTN Please correct your

WTN/BTN

combination. If the

error is LNP you

must add the WTN to

equal the BTN.

Customer X R

264 8XX Does

Not Exist In

Database

E WTN You have requested a

Change, Disconnect,

or Block for a

Component that does

not exist on your

account.

R

265 No Product

Account ID

on Record

E PRODUCT

_ACCOUN

T_ID

You must specify a

Product Account ID

to process the record/

order in your file.

X R

266 8XX Does

Not Exist Or

Is Active.

Can Not Be

Unblocked

E WTN The 8XX you have

requested to be

unblocked is either

not on your account

or is still active.

R

267 Last Profile

Not Found.

Can Not Be

Unblocked

E WTN Your request to

Block, Unblock,

Change, or

Disconnect an 8XX

cannot be processed.

The profile does not

exist. Please contact

your AM.

R

268 Resp Org ID

is not

available for Complimentary Service

E COMPLEM

ENTARY_8

XX_IND

The Resp Org ID you

have specified is not

a complimentary

service provider.

X X R




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

269 Invalid

Complimentary

8XX Indicator

E COMPLEM

ENTARY_8

XX_IND

You have specified a

value other than Y or

N in the

complimentary

indicator field.

Please correct and

resend the record.

X R

270 Please

provide a

current LOA

date

E LOA_DATE The LOA you have

provided is too old.

For an 8xx the LOA

Date must be within

30 days. Please obtain

a current LOA from

the enduser and resend

this record with the

current LOA date. For

an ANI the LOA Date

must be within 90

days. Please submit

the updated LOA Date

in Control Center.

Customer X X R

271 8XX Does

Not Exist Or

Is Inactive.

Can Not Be

Blocked

E WTN Please check the

status of this 8XX.

Not on account or

already blocked.

Customer R

272 Invalid

InterLATA

PIC Indicator

E INTERLAT

A_PIC_IND Please enter a valid

InterLATA indicator

"Y" or "N"

Customer X R

273 Invalid

IntraLATA

PIC Indicator

E INTERLAT

A_PIC_IND Please enter a valid

IntraLATA indicator

"Y" or "N"

Customer X R

274 Please

Specify

Requested

Card Number

E REQSD_C

ARD_NO

Please submit the

card # to block this

card

Customer X R

275 No Order ID

on Record

E ORDER_ID Please submit an

Order ID

Customer X R

276 Equal Access

Not Available

for BTN

E BTN BTN submitted is not in

an equal access area.

No FGD available.

Customer R




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

277 Invalid

Service Type

and

WTN/BTN

combination

E You have requested a

Travel Card Code

and an ANI in the

same record in your

file. These two

transactions must be

submitted separately.

X R

278 There is

nothing to

change.

E You have requested a

change to a record,

but not entered any

new information.

X R

279 WTN/BTN

are not in the

same LEC

(LRN).

B BTN Please verify the

WTN and BTN

combination. Must

be in same LEC.

Customer X X R

280 This 8XX

does not exist

on your

account


status of this number,

does not exist on

your account.

Customer R

281 The Travel

Card Code you

have submitted

is not on your

account

E REQSD_C

ARD_NO

Please verify the

Travel Code #; it

does not exist on

your account.

Customer R

282 Alphanumeric

VPAC Index

block on

Record

E VPAC_IN

DEX_NO

Please verify your

VPAC index, only

numeric #'s are valid.

Customer X R

283 No Class of

service on

record

E CLASS_OF

_SERVICE

_CD

Please enter a COS

for your 8XX.

X R

284 8XX Will be

Added to

Your

Account

B WTN The 8XX is currently

provisioned via

dedicated facilities

and will be added to

your account

manually. Please

Contact your AM.

R




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

285 Requested

Card Number

already exists

on your

account

E REQSD_C

ARD_NO

This card already

exists on your

account.

Customer R

286 WTN

submitted

with future

LOA date

E LOA_DATE Numbers can not be

submitted with a

future LOA date.

X X R

287 WTN not

transferable.

ANI already

PIC’ed to

CenturyLink.

E CARE_IND Please contact your

AM.

R

288 ANI not

processed –

IntraLATA

not available

E INTRALAT

A_PIC_IND You have requested

IntraLATA services;

however Carrier is not

authorized to

provision IntraLATA

with the Local Service

Provider at this time.

ANI was not added to

your account.

X X R

289 Cannot

Transfer -

Currently

Provisioned

B WTN R

290 Component

was

disconnected

due to fraud

B Check with your AM,

if component has

been bill end dated

for 30 days, it can be

transferred.

R

291 Component

was

disconnected

due to ARMS

B Check with your AM,

if component has

been bill end dated

for 30 days, it can be

transferred.

R




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

292 Intl Orig/Term

selection

invalid. Select

B, V, O, or T

E INTERNA

TIONAL_I

ND

Select valid selection:

B, V, O, or T

R

293 Invalid CIC E REQSD_C

ARD_NO

R

294 Invalid CARE

Indicator

B CARE_IND This field must contain

either an S or Y.

X X R

295 Not allowed

to use PIC

option

“OTHER”.

E CARE_IND This field must contain

either an S or Y.

R

296 CIC is not

valid for

customer.

E REQSD_C

ARD_NO

Customer is not set

up for Alt-CIC

product or customer

entered wrong CIC.

R

298 Invalid card

number.

E REQSD_C

ARD_NO

You have entered an

incorrect card number

on the change screen.

X R

299 Please specify

primary name

and/or intl ind.

E PRIMARY

_NAME

This field must

contain primary name

and/or int'l. Indicator.

X X R

300 ANI Reject -

ANI Already

exists on

another acct

for another JI

E R

301 Underlying

Carrier not

ordered -

Contact Toll-

Free Systems

B R

303 CIC not

available for

this area -

please resend

as default CIC

B R




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

304 No PAC or

VPAC

allowed on

Cellular or

Payphone

E R

305 Address

information is

not allowed

B R

306 Primary name

is required.

E This field must contain

a Primary name.

X X R

307 Incomplete

address

information.

E Incomplete address

was entered. Please

re-enter with correct

information.

X X R

308 Invalid

address

information.

E Invalid address was

entered. Please re-

enter with correct

information.

X X R

309 Invalid resend

indicator

E R

310 No data given

on record to

change

E R

311 Cannot

change Info

for dedicated/

OCC 8xx

B R

312 Card does not

exist

E R

313 Cannot

resend card

E R

314 Card is

Inactive

E R

315 Invalid action

code for 8xx

E R

316 Alphanumeric

Card number

on record

E REQSD_C

ARD_NO

R




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

317 Invalid

number of

PINs for 10

digit card

number

B REQSD_A

MT

R

318 Error while

inserting

record into

toll_free_servi

ce

B R

319 Carrier does

not provide

service in this

region

E Submit In Region

components via the

appropriate Carrier.

R

320 State has not

approved the

Merger

E R

321 Invalid

NPA_NXX

does not have

a state

association

E Usually refers to an

invalid NXX.

R

322 Invalid JI

Combination

E If the CARE

Indicator is set to Y,

you must choose Y

for Inter or

IntraLATA, or Both.

X X R

323 Invalid

Customer ID

for the batch

E Correct Header

Record or contact

your AM

X R

324 Customer ID

and Customer

Account do

not match

E Correct Header

Record or contact

your AM

R




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

325 Customer

Account and

service do not

match (US

West

divestiture)

E Related to US West

Merger; you may

only submit Out of

Region components

on Carrier account.

R

326 Unable to

determine

Customer Type

(US West

divestiture)

E On an ANI, you must

populate if customer

type is Business (B)

or Residence (R).

R

327 8XX Rejected

- Currently

provisioned as

Dedicated

Service

B WTN R

328 ANI Rejected

Invalid

Submit Date

E SUBMIT_

DT

Please enter the

correct submit date

YYYYMMDD

R

328 8xx Rejected

Invalid

Submit Date

E SUBMIT_

DT

Please enter the

correct submit date

YYYYMMDD

R

328 BC Rejected

Invalid

Submit Date

E SUBMIT_

DT

Please enter the

correct submit date

YYYYMMDD

R

329 Invalid NPA

for 8XX Ring

To

E BTN R

330 CUSTOMER

_ACCT_ID is

not that of the

Customer

E R

340 Failed to create

notification E R

401 WTN Is Not

Transferable

B WTN The WTN can not

automatically transfer

to your acct; Contact

your AM

Cust/AM R




Code Message Int/

Ext/ Both

associated_ column_

nm


Single Order Entry

Correct-able

Rejects

File Correct-

able Rejects

Accept/ Reject

402 8XX Is Not

Transferable,

please submit

a STFO

OLOF

B WTN 8XX is not

Transferable; Contact

AM

Cust/AM R

403 Card is already

disconnected E R

404 No disconnect/

suspend reason

code found

B R

405 8XX exists on

another open

CenturyLink

order

B R

406 8XX Change

Order not

allowed

E R

407 8XX Transfer

from a Touch

America Acct

is NOT

ALLOWED

E R

502 Card Address

Validated

Successfully

E A

505 Card Address

Modifed By

Addr Vldtn

Software

E R

508 Card Address

Failed

Validation

BC_ADDR

_L1_TXT

E R

509 Address

Validation

could not be

performed

E R

510 Autoblock /

Unblock

Failed

E E R

Switched Services Ordering Error Handling · 2019-05-08 · Switched Services Ordering – Error...

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Transcript of Switched Services Ordering Error Handling · 2019-05-08 · Switched Services Ordering – Error...